ComplaintsforEdward Jones

• Initial Complaint

  10/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hi, I want to first state that in order first us to write a negative review, a business must perform terribly. In this case, we will write a review on every social media outlet we can find, as no one deserves treatment like this. And we are filing a formal complaint with the Corporate Office of Edward Jones. Recently my wife’s father (****) passed away. He was the major bread winner in their house and my wife’s mother (******) was basically a stay-at-home mom. Death is no fun for anyone and even less fun when you must make the arrangements, move your mom in with you, move their household furnishings yourself, rearrange your life to accommodate someone who needs you, and then must deal with all the “paperwork” life insurance, social security, pensions, investments etc…to make sure your mom can live. All while trying to comfort your mother who has lost her husband of 56 years. My wife has been working so hard on all the other stuff, she has not even had 5 minutes to mourn the loss of her own father. In cases like these, most people go above and beyond to show kindness, care, compassion, and empathy towards other human beings. They try to help you navigate the cumbersome waters of an industry perhaps you know nothing about. Afterall, isn’t that the point of service and making money off our hard work? That brings us to ******* T. ***** and ****** *****, Ph.D. WOW, I cannot even begin to tell you the level of unprofessional behavior at this office. We cannot speak to knowledge of investing, but we certainly can speak to his and her ability to interact with a client. My wife worked with ****** prior to speaking with **** to ensure that all the paperwork, supplying the Death Certificate and the General Power of Attorney she has for ****** was submitted so when she spoke with **** it would be a smooth transaction to transfer the account. Well, it began with **** leaving my wife on hold for the meeting for 20 minutes. When he finally showed up, there was no apology for his tardiness, no condolences for the loss of her father and merely an informational transaction to begin the transfer of the account. By 3 weeks later this transaction had still not been completed. So, we had a second call. This call my wife and I both scheduled 30 minutes for the discussion because we were to go over access and discuss finer details into the history of the account and investments. He showed up 20 minutes late again. No apologies, and then we find out that the account had not been transferred, access had not been given etc. A week later, we still did not have access to the account. Not only did we not have access to the account after 4 weeks, if we hadn’t called AGAIN, we never would have. They sent the access approval to ****’s email account, and he died July 12 and no one has access to his email account. My wife again had to call and fight with them, in which they told her that she needed to fill out another form to describe why she has a general power of attorney for her mom. At which time, I intercepted the call and told them if access was not granted by the end of the day, we would have our attorney file suit. Then ******* called my wife back and told her how inappropriate it was to threaten legal actions and that he was going to cut off all communications if it continued. I explained to him that he had until the end of the business day to get access for my wife, or we would file suit. We then called the corporate office for two reasons. 1. To find out the real process for my wife to gain access. They informed us that after receiving the paperwork (turned in by my wife 8/21), it should take 24-48 hours to grant the access requested. And no other documentation was required, as alluded to by ******. In fact, while speaking to the corporate office, they informed us that the paperwork for access to the account had just been submitted an hour earlier (9/14). 2. How to file a formal complaint against ******* *****. We are writing this to ensure no one else receives treatment like this. There can only be two excuses for this, lack of effort and compassion or incompetency. Please do anything in your power to steer clear of ******* T. *****. For something to take 5 weeks, when it should have taken 24-48 hours is incomprehensible. Never an apology for anything they did wrong. Mike & Karen Randolph

  Business response

  10/27/2023

  Edward Jones takes all client concerns seriously.  We are reviewing this ****er and will seek to reach a resolution directly with the client.

• Initial Complaint

  10/13/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My grandfather passed away in May 2023. He had an IRA account with Edward D. Jones. **** ****** of *******, Missouri was the financial representative. Earlier this summer, my sister and I began receiving phone calls (multiple times a day at some points) telling us we needed to sign paperwork so that a distribution could be made. We were told by Mr. ****** representative that everyone (my cousins) had to sign before any distribution could be made. Yesterday we learned that approximately $65,000 was removed from the account. We have not signed our paperwork. We did receive a very strange notice a couple of weeks ago, that said our signature was successful. We called the office at that time and were told that we hadn't signed anything and we had received that message because the link had expired. EDJWe attempted to make contact numerous times yesterday, finally getting an answer at business close. We were told they were very busy and they might not be able to get back with us soon. Today we began trying to reach them again. Mr. ****** then told us that we had misunderstood what he said and that was "on you" and we didn't have anything in writing to prove it. We have been treated very unprofessionally by this financial advisor and his representatives. This is not acceptable.

  Business response

  11/13/2023

  We will respond directly to the complainant. 

  Thank you

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Mother passed away May 8th of 2023. I have three siblings and as the oldest I am the executor of her estate. She had substantial holdings with Edward Jones nationally and Earl ******* is her local facing agent in Opelika,Al. This individual is being evasive and essentially acting as a roadblock to the transfer of my mothers funds by not offering any support or direction. He has taken steps to open the requesite individual funds for my siblings and I but claims there is a supporting document they are supposed to have in their system designating her beneficiaries that they can no longer produce. He is insisting that my mother's will should now be probated, at our cost, when she went to extremes as to not burden the family with that additional cost. We have reached out numerous times to Mr. ******* and **** ***** Corporate offices but they all claim no responsibilty in this matter simply choosing to ignore our rightful inquires. I have already reached to to the Securities and Exchange Commission regarding possible oversight but am still waiting on call back. Please advise on next steps. ***** ****** ************ ******************

  Business response

  07/24/2023

  Edward Jones takes all client concerns seriously.  We are reviewing this matter and will seek to reach a resolution directly with the client

• Initial Complaint

  05/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Abel Leal is a Financial Advisor at Edward Jones. I contacted Abel Leal multiple times over the last month by phone and email about my decision to close the accounts with him and take the assets to another financial institution. He is not releasing the funds and there is no explanation as to why either him or Edward jones is refusing to release the funds. I would like to close those accounts immediately and move those funds to a different financial institution.

  Business response

  05/31/2023

  Edward Jones takes all client concerns seriously. We are reviewing this matter and will seek to reach a resolution directly with the client

  Customer response

  06/01/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  The Financial Advisor **** **** from the Edward Jones in the office located at **** * ****** ******** ******** ** *****, has not responded to my emails with instructions to close the accounts and release the funds. That is not a satisfactory response.
  
  Sincerely,
  
  ***** *******

  Business response

  06/06/2023

  As previously indicated, we will be providing a response directly to the client addressing his concerns.  

• Initial Complaint

  05/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Location: **** ********** *** ****** ** ***** I was supposed to receive my IRA - $9,000 in December 2022 and I didn't receive it. I am having a hard time getting other funds out of my account.

  Customer response

  06/13/2023

  My complaint has been resolved.  

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a Edward Jones master card, and I would like Cell phone repaired. I have cellphone protection when I pay with my Edward Jones Master Card. I went online, I have called customer Service they give me different number to call. They are unable to find any information and they do not know anything about it. I would like to put in a claim to have my Verizon note 10 cell phone repaired.

  Business response

  05/05/2023

  Edward Jones takes all client concerns seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.

• Initial Complaint

  04/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  **** ****** took my fathers investment given to me and lost the money and did not communicate or answer questions. **** only invested in a handful of stocks. The stock market crashed. Why didn't he put the money into a safer place? Longterm investing is not what I asked for I asked for a college savings account. What he did was rob my family. Then when I asked what happened to the money he stopped talking to me and threatened me if I call again....He is a ****** ****** type and should be held accountable. Specifically **** ignored me requests to buy other stocks. He ignored my requests to start a college savings account. He ignored my request for a credit card. Also they insist on using their message system (see secure message) which hides all of our communication as it deletes. Thus the company knows how to hide a trail of their ignoring you.

  Business response

  04/26/2023

  Edward Jones takes all client concerns seriously.  The client was provided with firm responses related to her original complaints to our department and the Better Business Bureau. 

  Customer response

  04/26/2023

  Complaint: ********
  
  I am rejecting this response because:

  They did not provide 

  -the fees **** was paid

  -how much money was lost

  -any real service. I would have been better off with a savings account.
  
  
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  04/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have an account at Edward Jones. It has to be reviewed annually. At the time of review, my advisor, ****** ******** told me I needed to find a new advisor because were not a match. I had asked he for investment options and got nothing back except prospectus' on what I already had. Because of this, I am experiencing issue with my account and do not have access to some of the functions. She is trying to force me to move my account. I am the customer and I have been with edward Jones for 15 years!

• Initial Complaint

  03/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ********** *******, have fired ** ***** with Edward Jones as my financial advisor. I have made several attempts to have my monies and/or funds transferred to another account, and handled / managed by another Firm in New Hampshire. ** ***** has not transferred any of my funds were I formally requested him to allocate them. Nor has he released by account to my new financial advisor. I met him at his office with my daughter whom I have extended Power of Attorney, as well as with a member of my new financial advisory team. Mr. ***** agreed on March 17th, 2023, to accomplish my request, but it would take four (4) business days for the finalization process to transpire. As of today, March 23, 2023, nothing has been done by his office. I was refused entry to his office twice this week. I was told by his secretary Diane Champagne that he is out of town, and does not know anything about anything. I need assistance forthwith. I have been dealing with this matter for 2 months without resolution. I have tried to be amicable but now I must take other forms of resolution since this gentleman refuses to comply. Sincerely ********** *******

  Business response

  04/18/2023

  Edward Jones takes all client concerns seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.

• Initial Complaint

  03/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Edward jones issued incorrect end of year tax statements, apparently unaware or the need to send out two statements, one for up to date of death (personal account) and one for death onward (trust account). I guess this is new for them. This caused me to need to file amended returns. Now her withholding from the trust is no where to be found by the IRS, (they denied the refund, since the money is not there) and I am past 30 days in my attempt to obtain a tracking number for this withholding from them to prove they sent it to IRS. 11k of money missing and they can't document the transfer to IRS.

  Business response

  04/19/2023

  Edward Jones takes all client concerns seriously.  We are reviewing this matter and will seek to reach a resolution directly with the client.

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