ComplaintsforEntergy Mississippi, Inc.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello - my neighbors and I have contacted Entergy multiple times over the past 4 to 5 months requesting tree trimming for dead trees along our street that are threatening the pole to pole aerial Entergy lines. Out neighborhood power grid is fragile with frequent and common power outages. We have been trying to follow the proper processes and procedures with Entergy to accomplish the tree trimming and remove these threats to prevent future outages. Entergy states the trees are 'on the list' when we call but will not give any type of timeline. Our neighborhood needs help. Thank you for your help

  

  Business response

  08/27/2024

  Trees have been identified and are currently on our list to make safe at a later date.  No time frame can be provided at the moment as to when work will begin.  As soon as resources become available, we will take care of the issue.

  

  Business response

  08/29/2024

  
  Trees has been identified and are currently on our list to make safe at a later date,

  Customer response

  08/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22183173

  I am rejecting this response because:

  Entergy has given no specific timeline for tree trimming. After diligently trying to address this with Entergy multiple times for the past 4 to 5 months, my neighborhood needs some type of timeline to understand when Entergy will actually finish this work. Thank you.

  Regards,

  *********************

• Initial Complaint

  08/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I know this will probably land on deaf ears and blind eyes but I feel I have been abandoned, abused and neglected by Entergy Power company.On July 18th 2024, I called to set up service in my name for a new construction home. She stated that someone would be out to check the meter and the account would be put in my name.On August 14, 2024, My power had been turned off. I was told that it was cut off but had a work order for someone to come out and install a meter. The account had not been put in my name (as requested July 18) but they were going to take care of it. Power was restored that night.On August 16, 2024, My power was cut off again. When I called, I was told that they had a work order to come out and install a meter. Once again, I have a meter. I provided the meter number. I was told it would have to be changed to a permanent meter. Meanwhile, it is 95 degrees outside and I have no power. I was assured that this workorder has todays date (August 16) and would be completed today. I called back at 5 pm, I was concerned I would be without power all weekend. I was assured that this would be taken care of today. I was told it was on their schedule for today. Someone would be out today!At 9 pm, I call back. Recording states Office is closed, Call back on Monday. I call the emergency number. Now, I am being told it will be Monday but you have no idea when it will get completed. I am 60 years old with health problems and Entergy due to their incompetence has turned my power off and left me without power for 3 days in 95+ temperatures Then when I tried to file a complaint on the website it would not let me. So I guess you dont want to hear from your customers. This is no way to treat your customers. I called July 18th and ask for the power turned on in my name. Now a month later it is still not done. Due to your inability to do your job my health has suffered and I have lost about $300 in food.

  

  Business response

  08/19/2024

  Power scheduled to be restored today as we complete moving the meter from the builder and into the homeowners name. 

  Customer response

  08/20/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22161654

  I am rejecting this response because: I would still like an explanation on why it took a month to get power turned on in my name. Why the local technician did not correct the paperwork when meter was installed? (Paperwork says *********, actually installed in ****** (Which is the correct address)).   Why after talking to 6 customer service representatives and explaining the issue each time that this was not resolved sooner? Why was I not directed to the correct department the first 5 times I called? Why were there not notes on the account from the first 5 representatives?   What are you doing to train your representatives to provide better customer service in the future? Instead of saying its fixed now, maybe you should review your companies' policies and fix what is broken.  A phone call or a letter covering all of the above questions and a $300 reimbursement for food lost due to thawing out over the 3+ days (95+ degree heat) without power will be acceptable. I can't put a price on my health issues that were acerbated by the situation.

  Regards,

  *************************

  

  Business response

  08/21/2024

  Claim filed on consumer's behalf.  Please contact **************** at ************** for further assistance. 

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Entergy has an unexplainable method of charging its customers. I own a property in ** but rarely ever go there using NONE of their energy. Their own verbage "Electricity is measured in kilowatt-hours (kWh). If you turn on a 100 watt light bulb for 10 hours, you use 1 kilowatt-hour of electricity, which adds as little as 8 cents to 9 cents or less to your electric bill. I use NONE 12 months of the year, yet I have paid ENT $16-18 each month seemingly just to keep the power on since I used no power.. BUT then the bill was $40 this month. What might it be next month? They count on the fact as I see in previous complaints that people are enrolled in level billing where the cost is spread over the yr. I AM NOT ENROLLED IN LEVEL BILLING. My attempts to get an explanation through email and phone and on their website results in talking into a black hole. No one even made an attempt to help and tell me about level billing, which I think is a scam anyway, as I attempted to enroll on it today and it predicted my monthly bill would be $19 ( more than the usual $16-$18 that it was previously). Its laughable. Can I say it again. I have NOT switched on one light switch in 12 months. My Usage was zero.kwh.but they have an Energy charge of $40.20. They are not selling energy based on usage!!! They overload their site with scan codes/videos that explain nothing. I will go ahead and pay this $40 bill in order to avoid late fees added on, but they seem to be untouchable and accountable to no one. Customers who **** up the energy have no way of actually knowing how its calculated, but since I use NONE, its apparent that Entergy has a "spread it around" h*** of an algorithm . Energy charge, fuel charge ,meter reading. This has to change. In a year I will have paid $225 minimum up to $482.40 *** that is IF they dont raise it again.. WITHOUT EVER TURNING ON A LIGHT...so much for the 8-9 cents...PLEASE HELP.

  

  Business response

  08/06/2024

  Please reach out to our **************** at ************** regarding the approved rate increase. 

• Initial Complaint

  07/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I would like to bring to your attention several concerns I have:1.We have a building that has been categorized as commercial despite not having a bed, bathroom, or kitchen attached. However, the electricity supply to this building originates from another that does have these amenities. As a result, we are being charged commercial rates for what should be a non-commercial building.2.In June, we received a bill for 176 kWh, which amounted to $71.49. In July, we used 161 kWh but were charged $99.32. The discrepancy has raised concerns as we seem to be charged more despite using less electricity. When my wife called on 6/18/24, she was informed that the rates had increased. However, we did not receive any notifications regarding rate increases on any of our three accounts. When I called on 6/19/24, I was told that using less power results in higher charges. I kindly request an appointment with someone to assess our buildings classification while I am available. Additionally, I seek clarification on why our bill is higher despite using fewer kWh or, alternatively, a refund for the overcharged amount to be credited to my account.

  

  Business response

  07/30/2024

  See appropriate rate schedule for nonresidential service approved by the MPSC.  Please note Customer Charge has increased from $28.38 to $53.10.  Riders included in the rate are based on a lump calculation among all EML Customers. For full explanation of these riders, please follow link ******************************************************************************

• Initial Complaint

  07/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had two assistance agencies help me with my bill one paid $1000 which is posted but the payment in the amount of ****** has not been posted. The agency and myself have followed the instructions which to email ****************************************** to find the payment, we included the check front and back and were told it would be applied in ***** hours. Well here it is Wednesday and one point central had not followed up with us and payment is still not posted. Entergy is saying my payment is past due when we have shows proof of payment. No one has a way to connect with the one point central department and no one knows anything about it because they dont create tickets to keep track of and barely put notes on the account. I need someone to find this payment that we have shown proof of and apply it to my account today! This is unacceptable and then yall have the nerve to tell me my payment is past due!

  

  Business response

  07/18/2024

  Entergy works closely with low-income advocates to help customers who meet certain income criteria and need assistance handling their energy costs. The company's bill payment assistance program works with local non-profits, faith-based groups and government to pair customers in need with assistance dollars. The program ensures that customers have uninterrupted service while they are seeking bill payment assistance funds.  If an agency has pledged on the customers behalf,please have the agency contact the **** group via the communications portal utilized between both parties. 

• Initial Complaint

  07/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My Bill has gone up Almost double from last month and I used less power - if you notice in the documents I sent that the month it was ***** I used 17 KW power and this month it is ***** and I used 14 KW and Entergy said there is nothing they can do about it. They said it is a Entergy cost but Cannot show me what the cost is for?? I talked to **** at Entergy and she said they just cannot do anything about it. This is crazy to almost double our bills and cannnot explain what for?Thanks.

  

  Business response

  07/05/2024

  Please visit Commercial and Industrial Rate and Rider Schedules (entergy-mississippi.com) regarding the approved Rate Increase effective July 1, 2024.

  Customer response

  07/12/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21937261

  I am rejecting this response because: This is unacceptable to almost double a residential shop not a business or commercial shop.  This is not used for profit or business related items. It is used as storage and uses very little power. The fact that this is almost doubling in price is absurd. Please find me a residential shop price that will work and not this price. I will need credit on the almost double bill and find a new residential shop price.

  Regards,

  ***********************

  

  Business response

  07/17/2024

  Per our policy, Mississippi customers with any device/meter separate from the residence, the account will bill on a nonresidential rate [ barns, hobby shops].
  
  Purpose of the Customer Charge is to recover customer-related costs (e.g. meters,billing and common distribution facilities: poles, wire, transformers, etc.)that are incurred by a utility even if a customer does not consume energy. We incur costs so that power is available when customers want or need it. Theres a cost to having power available on-demand even if they do not choose to use that power in a given day or month.  

  Customer response

  07/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21937261

  I am rejecting this response because:

   This response is absurd. I have had this service at this location on my "Hobby Shop" as you call it for almost two years. My bill has been between $35 and $45 every month for 2 years and then all of the sudden it goes to $74. This is a $33 to $39 increase!! Pretty much double! For what?? Customer related charges? This service has been active for 2 years with very little change in bill and now I get a Customer related cost when I used less ********************** consumption and have had my service for 2 years?? I don't buy that. There is a cost to having power available on-demand I agree but I pay every month for that luxury on time and never late. That's what the normal bill is for!! Adding Bogus charges to get more money out of me is not going to work.

  To raise my bill double is unacceptable and I am not going for it. If you incur charges for service that makes a bill double you need to work on your business not price me out of service. I understand this is only $33 to $39 dollar increase but it is double what I have been paying for 2 years. There is no way in any business this is unacceptable!
  
  Please adjust my bill back to normal because the explanation given is not good enough.
  
  
  

  Regards,

  ***********************

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A tree limb fell and took out the service line and damaged the weather head and meter box. I had an electrician do the repairs, they had the proper permit pulled, the city inspected the repairs, and I confirmed with the electrician, the citys permitting office, and with entergy that everything was good and I would have my power restored by the end of the day. They (entergy) even informed me that it was an emergency request. Im currently sitting in a dark house in the sweltering June heat at 11:48 PM, having called and confirmed, multiple times, that the service request would be fulfilled today. I could excuse this if there was a major weather event, or blackout, but there isnt. What good is an emergency request when its not handled urgently?

  

  Business response

  07/01/2024

  Records show consumer's service was restored Jun 29, 2024.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Earlier this year I filed a complaint with your agency regarding Entergy Mississippi’s assessment of $50 as a late fee in my account characterized as “additional deposit.” I mailed the amount to New Orleams indicating it was submitted as an additional deposit. Recently I terminated my service with Entergy and they are now claiming for the first time that they bill a month and a half behind. I have been on a “Levelized Billing” program with Entergy for years and have been the subject of countless late fees, termination of service threats and more recently “additional deposit “ scams. Entergy committed fraud when they assessed a $50 additional deposit fee to my account and *** characterized it as an additional deposit. They have since credited the amount as a Deposit since my complaint .After ending my service I received a bill of approximately $485 of which Entergy now claims that approximately $309 of is past billing from April to early May because they typically bill a month and a half behind. Instead of anticipating a final up to date bill with either a credit of my deposit towards the payment of a reasonable final bill and/or refund, Entergy now contends they have been billing a month and a half behind. This company is a fraud and should be investigated and banned from doing business in Mississippi.

  

  Business response

  06/24/2024

  Your billing cycle is simply the number of days between meter readings. Ideally, it should be around 30 days.  The consumer will use power for a month and thereafter pay for the consumption.  Charges for electric service are based on the meter reading each month.  Please visit ***************************************** in "Understanding my Entergy bill"

• Initial Complaint

  06/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid my bill back in March through ************* $ was supposedly returned to my account but it never was. When I called they told me it was returned to account that was not mine so I may be a victim of scam. There was open investigations my energy account was put on a deferred payment plan I was told to you know submit documents as far as confirmation numbers bank statements which I did and it would be handled. Now at today's date it still has not been handled when I call and ask what is going on they tell me that it doesn't show anything about what has been going on over the course of the few months my electricity is about to be shut off and I am a single mother and there's five children in my household I don't have the money to magically come up with this you know payment that they're asking me for that has caused this to stack my bill to be almost $1,000 and at a disconnect notice this is complete and utter ridiculousness.

  

  Business response

  06/19/2024

  Consumer contacted.  New arrangement set

   

   

• Initial Complaint

  06/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  electric bill has doubled even with restricted usage. made several attempts to get meter read or adjustment completely ignored . bill considerably higher than neighbor and similar houses .

  

  Business response

  06/10/2024

  The consumer’s consumption history shows inline to previous years.  There have been no estimated readings since start of the account; no billing errors were found.  Meter was read with 49,501 as of June 6.  Today, June 10, meter reads at 50,145.  The account shows no cause to warrant a billing adjustment.
  
  *Potential usage cause factors:  Based on my investigation, the increase may be the result of their cooling source/equipment (as there is increased usage during the summer months).
  *Conservation Tips: can be found on our website   ************************************************   under the tap...  How to Save Money On Your Bill or sign up for a residential energy audit.  Residential Energy Audit and Direct Install Program (entergy-mississippi.com)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩