Complaints

This profile includes complaints for Entergy Mississippi, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Entergy Mississippi, Inc.

  308 E Pearl St Jackson, MS 39201-3419

  
• 

  Entergy Mississippi, Inc.

  PO Box 1640 Jackson, MS 39215-1640

  
• 

  Entergy Mississippi, Inc.

  6540 Watkins Dr Jackson, MS 39213-8208

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issues are with the customer service representatives giving out mis information. I applied ***************************************************************************** all this extra money. They first of all bill me on 3/12/2025 AND ALSO 3/17/2025. Right! 2 bills in 1 month. I called and spoke with many different customers service agents as well as supervisors and managers. The last representative I spoke with helped me with the right now part but Im still not comfortable with the making an arrangement for $779! Something has got to be done theres not way I should be having to suffer consequences because of their hiccups and misinformation and lack of knowledge of their profession.

  

  Business Response

  Date: 04/01/2025

  Enrolled customer for home audit.
  Renegotiated payment arrangement
  Discussed potential causes of increased usage which can result in high electric bills.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024 I had Entergy convert my home from overhead to underground power. As part of this conversion I was required to pay for the removal and disposal of the wire and a pole between my home and the transformer. As of today 2/26/25 there is still the pole and a piece of wire that I paid to have removed in my yard, and the piece of wire that they did take down is laying in my yard next to where it was taken down. I have called to have this pole removed again and it has still not happened. I was also never sent a **** describing the work performed because Entergy charged it to an inactive account that is from my previous home. When I was finally charged for the work all my **** says is that the cost was transferred from account# ********* to account# *********. I have called **************************** to request a **** with description of work and was transferred through several different departments, and finally told I would need to talk to engineering. So I spoke with the engineer that was over my project, and he said on 1/23/25 that he could send me an invoice with the info that I need and I haven't been able to get anything since then, and I need this invoice for taxes. He also said that I would have to contact 1-800-ENTERGY to have the pole removed. I shouldn't have to do this because this is part of what I paid for in the first place. Dealing with Entergy has been a nightmare since this project first began on 11/1/22.

  Customer Answer

  Date: 03/17/2025

  On 2/26/25 I submitted a complaint to BBB about concerns that I am having with Entergy.  On 3/5/25 the engineer that I originally worked with reached out via text and e-mail.  I could not accept calls or get e-mail at the time so I responded back the same day via text and didn't receive a response.  On Monday 3/10/25 I still hadn't received a response so I responded again via e-mail.  It is now 3/17/25 and I haven't heard anything else out of anyone at Entergy.

  

  Business Response

  Date: 03/17/2025

  The original invoice was mailed on 09/03/2024.  We will mail a detailed invoice this week.
  
  A work order is being created to remove the pole for the location.  Once complete, the work will be schedule and a crew will come out to remove the pole and facilities.  Thanks 

  Customer Answer

  Date: 03/18/2025

  I will accept that Entergy is sending an invoice for the work billed in 2024.

  As for removing the pole and wire, I on the original job in 2024 I was told that I would have to pay to remove the overhead between the transformer and the overhead connection at my house.  This pole is located between the transformer and the house and is part of the overhead connection.  Entergy has now sent me a quote to remove the pole and overhead connection from the transformer to the pole.  I do not believe I should have to pay again when I was told on the original job that I would be paying for the removal of service from transformer to the house, and again this is part of the OH service between the transformer and the house.

   Complaint: 22991933

  I am rejecting this response because:

  Regards,

  ***** *********

  

  Business Response

  Date: 03/21/2025

  The customer's request to have the pole removed at no cost is under review.  He will be contacted after the review is complete. 

  Customer Answer

  Date: 03/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** *********

   

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just looked at the amount of my Entergy bill. It is $414.99. I keep my heat between 73 and 74 degrees at night. When I leave for work in the mornings, I put my heat on 70 degrees. My bill is increasingly getting higher. I am a single woman and cannot afford to pay these outrageous prices. I will have to use money that I have set aside for food, in order to pay the bill. Thank you for your time and consideration to this matter.

  

  Business Response

  Date: 01/23/2025

  Outreach complete with recommendations to lower the bill. 

• Initial Complaint

  Date:01/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Energy was charging me ***** for two security lights when in fact I just had oneThey sent someone out to verify that I only had one. From November 2023 until October 2024 I have been paying for two security lights.. I have contacted them numerous of time and they just gave me two payment.. I havent said anything about the rest of my payment!! Nobody havent contacted me about the problem and Im tired of calling and getting no were.

  

  Business Response

  Date: 01/15/2025

  Customer outreach complete.  Advised of resolution.

• Initial Complaint

  Date:12/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to File a Report regarding Entergy and there refusal to properly modify my contract with them and update my account matters to align with there Trust Indenture. I have been told by them they will not be following the Guidelines set forth by there Indenture and there is nothing that they can do to help me. I have contacted the Governor of Mississippi, Public works Commissioner, CEO of Entergy and the Lt Governor of Mississippi trying to have my matters addressed and ive not gotten anywhere. I have a Signed Green Return Receipt where Entergy accepted the Forms SF30(contract Mod) SF1414 Consent of SURETY, SF1416 and SF1418 Performance and Payment Bonds to be placed over my account for 250k that the company has just Stolen From me and not applied any of it to my account. Instead they try and Lie to me saying the Forms are not accepted, yet Per the Miller Act these forms are required for contracts. I also included a Copy of there Trust Indenture with Highlights made on specifically what i wanted reflected onto my account to insure that there is a equal understanding between us. I have a house of 7, My dad and mom(dad is a Cancer Patient), my 3 children(1 of whom takes breathing treatments) and my fiancé and myself. The Treatment my family has recieved and the total disregard to the Laws that Stand in place for We THE PEOPLE In America is a Disgrace to this Country as well as to the Constituton that so Many have died trying to Protect. I only wish that this Matter be addressed and my contract modified with them to align with the rules and laws that surround this Business's Trust indenture and for my forms I Sent to them to be accurately reflected onto my Account. I am Certificated with Full Faith & Credit and I expect it to be Honored accordingly. Thank you for your assistance regarding my Matter!

  

  Business Response

  Date: 12/27/2024

  Dear ****** ****,
  The acceptable forms of payment are cash, personal check, debit card, credit card, or money order.  Please remit the amount due in one of those forms of payment to satisfy the bill invoice.
  

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't log into my account to pay my bill. I talked to customer service and the issued was never solved So I staring using bill matrix but now that service is no longer available. Please help so I can pay my bill. Thanks

  

  Business Response

  Date: 11/25/2024

  Customer outreach complete.  Account registered successfully.

  Customer Answer

  Date: 11/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* *******

   

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is trying to charge me a $50 deposit because I didnt have my whole bill paid by a certain date. I told the representative that I never heard of that and wasnt aware. She said it was listed at the bottom of my bill. I dont look at my bill i just pay it because its the same thing every month. I asked if she would waive the fee since i didnt know and i would make sure to have it paid on time next time she said no. I understand that everyone have a job to do but thats something they should make their customers aware of. Ive been a long term customer and have never had that issue before. If i had to pay a $200 deposit for the service I shouldnt have to pay a $50 deposit because Im unable to pay a full amount before a certain date. I could understand if my lights were disconnected but they wasnt.

  

  Business Response

  Date: 11/22/2024

  Received no response from customer.  Please contact **************** for account details. 

  Customer Answer

  Date: 11/22/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22591947

  I am rejecting this response because: No one have reached out to me. I called the customer service number this morning, the representative couldnt help me. I can be reached at **********, or ********** Please leave voicemail  if no answer with a number that I can call back and talk to someone directly so that I dont have to keep explaining my situation to  several different people. 

  Regards,

  ******* *******

  

  Business Response

  Date: 11/26/2024

  There has been no response from the consumer. 

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I split from my husband and moved into my own apartment. I contacted Entergy to stop my services at the marital home and start it at my apartment. The *** told me the payment I made was the final bill and anything else would be billed to the new account opened at the home. I had been looking at my online account to see if my new bill had uploaded and it only showed me the "final bill" from the old address. Over a month later, I received a bill for over $300. I called Energy multiple times and asked to speak with management which never happened. They combined the bill at the old address, fees, and my new bill all together. After I questioned the amount, the *** wanted to explain the charges and tell me how she apologize that I was misled but I'm still responsible for the charges. She also gave me more false information stating that level billing would be stopped when the account closed and opened on the new account if I requested it. Then, I pointed out that I never requested it at my new address after she confirmed my new account was enrolled. There was a lot of misinformation and issues on Energy ****** after I moved. Opening my new account was a hassle. ********************** turned off my electricity while I was at work, and then told me it was an "error" on the *** ****** for not updating the order after my permit had been submitted by my leasing office. I was at work for over 10 hours which my groceries spoiled while I was gone. Entergy told me they wouldn't reimburse me because it's their "policy" not to reimburse. So, Entergy just wants to keep giving out misinformation and not doing their job, but want the customer to continue to pay for their lack of trained employees.

  

  Business Response

  Date: 11/20/2024

  Customer outreach completed. Claim processed; account information provided. 

  Customer Answer

  Date: 11/20/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22579727

  I am rejecting this response because Entergy called me to again explain why things were not handled properly in the beginning. The *** called me back about 10 minutes after our first call and claimed she had listened to my original call. The agent wanted to not address my complaints and only give the illusion that the complaint was resolved. When I asked for the second time about the call, she stated the *** did notify me of everything. I asked her to allow me to hear the call and she stated she wouldnt be able to do that. So effectively, the complaint was not resolved. 

  Regards,

  Shimiyah *****

  

  Business Response

  Date: 11/26/2024

  Case findings provided to consumer. 

  Customer Answer

  Date: 11/26/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22579727

  I am rejecting this response because whoever is assigned to this case is lying. I would like to be contacted by management.

  Regards,

  Shimiyah *****

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my *********** apartment which is above the **************** in March 2023. When I moved into my residence, I spoke with several Entergy representatives who either could not find the address or told me false information. Finally, I spoke with a representative who informed me that this was a commercial property instead of a residential property; therefore, I had to pay approximately $350 as a deposit. Since that time, I have been paying over $200 for utilities for a 2-bedroom apartment. When speaking with a representative today regarding moving my services, I was asked if they ever sent a technician out to verify that it was a residential property instead of a commercial. I advised that I was unsure, but no one ever advised that was happening. She advised that she was going to send a technician out to verify that it was residential property; however, she advised that I would not receive any refunds dating back to March 2023 even though I had been overpaying. This is unethical and unfair to be overcharged without being reimbursed when the company did not do their due diligence to verify the type of residence I lived in after I had already explained it to the several times to several different representatives during the March 2023-May 2023 timeframe. I advised them that it was a residential property that was above a restaurant. It is not my fault that they did not verify it on their end.

  

  Business Response

  Date: 11/08/2024

  Customer outreach complete Satisfied. 

  Customer Answer

  Date: 11/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** ******

   

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entergy Mississippi provides our electricity and it has consistently gone off for hours at a time at least once a month sometimes more. When looking at the outage map you can see it is always just our couple of streets in the back of **********. since all our power lines are underground here it is obviously a problem with their electrical grid and not tree limbs or such falling. most of the time it goes out it is not even storming. It usually takes them about 5 to 10 hours to fix even when the weather is fine. No reimbursement even though we loose a lot of money in groceries and gas for running generators. You could ask any of my neighbors and they will tell you the same. This has been years ongoing and needs to be fixed for all the money we pay for electricity these days.

  

  Business Response

  Date: 11/07/2024

  We apologize for the inconvenience the outages have caused.  We are working with the city to repair underground lines within the city limits.  We ask and thank you in advance for your patience during this process.