Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bank of America has 2942 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
• 

  Bank of America

  825 W Long Lake Rd Bloomfield Hills, MI 48302-2011

• 

  Bank of America

  134 W Michigan Ave Jackson, MI 49201-1321

• 

  Bank of America

  4975 Bay Rd Saginaw, MI 48604-2523

• 

  Bank of America

  17540 Grand River Ave Detroit, MI 48227-1402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel I was pressured to make a CD. All I wanted to do was put my money in the savings account. I'm glad they helped me open a credit card with more savings. I was told if I don't open a CD then I wouldn't get $200 for opening up a new CD even though I was just putting my money in my savings. Can I please have my $200 anyway because I was pressured that day to open it and I lost my job that day so it was quite uncomfortable. I need Bank of America to understand that if you need to keep me as a customer and to have my money you need to improve your customer service across all facets of your business.

  Business Response

  Date: 11/30/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on November ********************* of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ****************************

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied and was approved for a balance transfer card a couple of weeks ago. I received the card in the mail with the option to activate the account online via the website or the automated call. I attempted to activate my card/account on 10/28/22. The online activation was not working so I called the automated activation number. After entering my account number, it transferred me to the fraud department. After verifying all of my info including my account number, phone number (even sent a verification code to my number that I read back to them), address, and last 4 digits of my SSN, I was told they could not verify me and I would have to go to a branch with my ID to activate my account. I was then told that the closest branch is 45 minutes away from where I live and work and I know the area is not in a great part of town. They refuse to activate my account any other way. I cannot and will not drive 45 minutes to a bad part of town to maybe get this activated. I just want my account activated and my balance transfer to go through OR I will need this account closed only if I can get the hard inquiry removed from my credit report so that I can find a better company to complete my balance transfer with.

  Business Response

  Date: 11/29/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.
  
  *******************************

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America issued two transaction fees on my credit card account. A foreign transaction fee and cash equivalent fee on 10/12/2022, of 3% and 5% on a transaction for $1,000. As a result, I requested the terms and conditions of the Better Balance Rewards credit card agreement on 10/27/2022, and 10/28/2022, and was informed that one could not be provided. An account agreement was delivered electronically that I have read, which does not indicate the Better Balance Rewards credit card agreement this dispute pertains to. This transaction was not for a purchase made outside of *******, and funds were not withdrawn as cash from an ATM outside of *******. This transaction was for the purchase of goods or services that was not used as foreign currency by an individual or entity, rather within the **: Hidmona, a registered trademark in MD. That is no different from previous transactions I have made including businesses like Rebtel on 10/3/2022 and 10/10/2022, where I was not issued a foreign transaction fee. After the verbal conversations I had with Bank of America representatives on 10/23/2022, 10/27/2022, and 10/28/2022, there were attempts to dispute these fees. The use of credit for purchases made through third parties like PayPal, where funds have been withdrawn from my credit card to be paid to another party, have not been charged cash equivalent fees. I am dissatisfied with the outcome of this transaction with Bank of America, as a valued customer, who continues to maintain two accounts with Bank of America, I am left with an unsatisfactory resolution.

  Business Response

  Date: 11/29/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 10-29-2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***********************************

• Initial Complaint

  Date:10/31/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America keeps sending me my credit card ending in ******************************************* ****. I opened an account ending in **** and they are not sending me my card. There may be fraudulent charges on ****************************************************************************************************** ****.

  Business Response

  Date: 11/30/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 11/30/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ****************************;
  
  

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi; I've been contacted by phone by representatives of Bank of America for a few months now. Evidently "BofA" has my home phone ************* are calling about bills not paid, or some other credit problem. I have not had ANY "BofA" credit cards or accounts in the past ***** years. I would like these harassing calls to stop ASAP. Thank you.

  Business Response

  Date: 11/29/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
   
  As you requested, we addressed this matter directly on November 29, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
   
  I thank you for taking the time and effort to bring this issue to our attention.
   
  ***************************
  
  

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is misinformation being placed on my consumer report. An account with Bank of America ending in **** was opened without my knowledge. This dispute has been going on since 4.26.2022. With numerous attempts to have this issue resolved. All information has been provided to the company to show extensive proof to back the dispute at hand. After countless attempts of reaching out to Bank of America, there has still been no resolution and the account in question has yet to be removed from my consumer report! This process has been emotionally draining.

  Business Response

  Date: 11/30/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.
  
  *********************************

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2021, I made a qualifying travel purchase with my Bank of American Premium Rewards credit card. The *** Premium Rewards credit card comes with a $100 annual credit towards qualifying travel purchases. I did not receive the credit after a couple months so I contacted customer support. They told me that they were looking into it, and a few weeks later, I received a letter in the mail saying my travel purchase did not qualify. In early June 2022, I emailed *********************** in *** executive customer support. I explained the situation to executive support, and they said that the issue would be taken care. Again, a few weeks later I received a letter in the mail saying my $100 purchase did not count. I responded back to executive offices via email, and I never received a response from them about this issue. This has become extremely frustrating, especially considering the card has a annual fee.

  Business Response

  Date: 11/30/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 11.30.2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***************************

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of a romance scam scheme, where I was told what to do and where to send the funds under false pretenses, and ultimately my funds were held at an application the fraudster created and I was not able to retrieve them, as my account was deleted, and crypto would not reverse the transactions and wont refund my money. I met this horrible person in a social media all and I was nurtured into believing I could make money with ****** following his/her/it guidance while making believe there was a legitimate romantic interest as well. After realizing i was a victim of a scam, I submitted claims with my bank and my claims with Bank of America have been rejected multiple times due to the lack of supporting documentation submitted by the claimant (myself). I conducted transactions in question totaling $5,601.52 processed between 04/18/22 and 04/27/22, I was a victim of authorized push payment fraud (I have explained this several times over the phone with a claim agent). Bank of America and its affiliates have purposely ignored my claims and rejected them based on the fact that I conducted the transactions myself as opposed to conducting a thorough investigation and do their due diligence in order to get the facts of how I was a victim of a scam (I have not even received a phone call for an interview). Now, I have spent countless hours of my time, around $400.00 of my own personal money in order to buy a printer, around 5 cartridges, 2 blocks of paper and shipping costs in order to gather and send over 500 pages of evidence to them (it was returned and i went to the branch and they refused to fax them over to fraud department). I have never conducted transactions involving crypto or any similar crypto exchange platform. I filed with IC3.gov as well. I have been a BOA customer for almost 10 years now and I have never been treated with such dismissiveness by this well-known financial institution. I have suffered financial loss due to the stress of this situation.

  Business Response

  Date: 11/30/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I will work this matter directly to respond to the customers inquiry.
  
  *****************************

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two refunds from Amazon in the amount of $31.79. The refunds were issued on August 2nd, 2022 and August 6th, 2022. For some reason, I only received one of the refunds and it reached my *** bank account on 8/8/22. The other refund was never received. I filed a claim and sent in proof to Bank of America showing Amazon issued both refunds. Unfortunately, since Amazon already issued the refunds, they will not reissue them. So I can only receive the refund from Bank of America.Bank of America completed ignored all of the documentation I sent in and when they reached out to Amazon, and reported back that I need to return the entire order to receive a refund. This feedback was very odd and irrelevant because I have returned the item and Amazon ISSUED THE REFUNDS. I spoke with a *** rep this month who states they believe *** may have been requesting the full amount of the order and not just the $31.79 for the item purchased because the response from the *** investigation was very odd and I even called Amazon with him on the phone so he could hear them confirm they issued both refunds for that amount and there was nothing else they could do.I am entitled to receive the 2nd refund of $31.79 for the item I returned. I was ordering my daughter's dance shoes and the first two sizes we purchased did not fit which is why they were returned. The shoes were unworn and I followed all return guidelines, which is why Amazon issued the refund. This is very frustrating because at this point, the bank will not complete what's needed on their end so I'm properly refunded for an item I returned.My claim number is ************. Amazon also provided the following transaction ID numbers. They stated this usually helps the banks locate the refunds:39HMVMD9DHP 205HEDVRK8N These are the transaction IDs for the two refunds in the amount of $31.79 each.

  Business Response

  Date: 11/30/2022

  We are in receipt of the complaint for the above referenced customer.  As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customer's inquiry.
  
  *******************************

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was comprised on October 15 2022. New card was issued same day. Expedited. Never received it! Return call on 10-19-22! Expedited again! Never received it! Call on 10-21-22 told it was never sent ! I will have it 10-26-22 never received it! Called again 10-28-22 was told it was expedited and I was promised it would be here on 10-29-22. Never received it. Called today at 10-29-22. Was told it would be delivered on 10-31-22! This is a business card! I have been waiting 2 weeks to place orders!

  Business Response

  Date: 11/29/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 11/29/2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality,we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.

  *****************************