Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from *********** regarding a loan application that was not submitted by me to them. I phoned them to discuss where the loan application came from. They indicated to me that it was submitted by Lending Tree. This likely happened because I visited their website to find comparisons for loan rates, not to actually apply for a loan. I realize that finance companies and banks sometimes do soft inquiries, but this appears to be a submitted application which would be regarded as a hard inquiry --which I did not initiate. While *********** has no loan on file for me with them, there was an application number assigned. There should be some explanation as to why Lending Tree would submit an application I didn't actually process myself. Would like an explanation.

  

  Business Response

  Date: 04/25/2025

  Please see the attached reply. Thank you. 

  Customer Answer

  Date: 04/25/2025

   
  I am rejecting this response because it really doesn't answer my question. I wanted to understand who actually approved the loan application itself. (Since I did not.) I fully understand what Lending Tree's role is. But, I've never heard of ***********. When I called them to find out who actually applied for the loan in my name, they informed me that it was Lending Tree. They also knew it did not come from my actually applying for a Loan from them. The results of the application has nothing to do with my question. I just wanted to know what triggered an actual application to be filed (since it had an actual application number assigned), since it was not me.  After further review of my credit file, it does not appear  as an actual loan application on my credit history. It was then a possible soft inquiry after they got information about my loan comparison activities on Lending Tree. ***********'s letter was misleading (even when I later phoned them about it). They referred me to Lending Tree and made it appear as though someone else other than me applied for an actual loan in my name. I was checking for possible identity theft.
  
  

  

  Business Response

  Date: 04/28/2025

  Happy to provide additional clarity on the events surrounding your complaint. Based on the information provided, the consumer should not be concerned with a potential instance of identity theft.
  
  *********** is one of the lender partners (*****************************************************)LendingTree attempts to provide loan offers with upon completion of our form and each lender varies in terms of any communication with consumers following a loan request/inquiry.
  
  When the personal loan inquiry was submitted on 4/15, *********** was one of the lenders matched with the consumer. LendingTree provided the consumers information, as indicated on the consent, which triggered what Jenius identifies internally as an application. Because a loan offer was not extended by the partner, only offers would be visible to the consumer within the LendingTree platform.
  We sincerely hope this information has resolved the consumers concerns in this matter.   

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They fraudulently imply they will find you funding approvals and the don't never r have and only if your at 650 credit score will help people I'm a domestic violence victim fighting to corr c ,y credit it takes massive effort for the wimplew thing to be corrected they should look at the person no some credit file they lie about helping everyone home secure funds.

  

  Business Response

  Date: 04/16/2025

  LendingTree, LLC is an Online Marketplace that allows consumers to compare financial products. LendingTree, LLC does not originate loans or render credit decisions. Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer.
  
  After investigation, the consumer filled out a loan inquiry on 4/15 and was not matched with any lenders within our network. Each lenders eligibility requirements vary, and completion of an inquiry form does not guarantee receipt of a loan offer.

  
  LendingTree, LLC sincerely hope this information helps resolve the consumer's concern in this matter.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got the app credit karma. IThe app gives preapproved offers of many high interest loans I DID NOT apply for any of them as we decided it was better to take a home equity loan to pay off debt we incurred due to elderly parents. My phone rang Incessantly. Now I am getting notices of a declined app from several stating lending tree applied for a loan! We never applied or submitted a hard application!

  

  Business Response

  Date: 04/15/2025

  Please see attached for response.

• Initial Complaint

  Date:04/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* **** Received three months of my banking statements and ghost ***** response nothing from him and over a week.From the company lending tree Thanks *****

  

  Business Response

  Date: 04/14/2025

  LendingTree, LLC is an online marketplace that allows consumers to compare financial products.  LendingTree, LLC does not originate loans or render credit decisions.  Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer.  Upon submission of the LendingTree business loan form, the consumer was matched with our business loan partner, ********
  After investigating this complaint, the ******* business concierge was unable to proceed with the lender process due to only having personal bank statements available instead of business bank statements.
  
  The consumer was notified via email that they were unable to proceed. For any additional information, please contact your business concierge or ************************ at ************** available Monday thru Friday 9AM-7PM (EST).
  
  We sincerely hope this information has resolved the consumers concerns in this matter.   
  

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday April 7 2025 I did a ****** search for "****** commercial building loan calculator" The first ad was from Lending tree and said "Lending Tree Commercial Loan Calculator". I clicked the link and filled out some info, and immediately started getting calls/texts/emails from all kinds of lenders...I was getting 2-4 calls per minute for a while, tons of texts, and tons of emails. I did not consent to sharing my info. I was not asked if my info could be shared. I had no clue there was a chance my info would be shared. I called and requested to be put on the do not call list, do not email list, do not text list, and they said it will take 7-10 days for it to go into effect....which is too long to deal with the number of calls/texts I'm getting. I asked them to remove my information from their system and they will not do that. I'm not sure what to do. This was false advertising. A loan calculator is VERY different than actually applying for a loan.

  

  Business Response

  Date: 04/08/2025

  Please see attached document.

   

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had called them in the beginning of February to change my billing date from the 21st of the month to the 28th of the month, operator stated that they had already changed the date once, ?I told them when I signed up for the loan and the date that they set up was the 21st all my numbers match but forsome reason, they cant seem to find out when or why my account was actually switched, have called them three times already and their support is next to useless

  

  Business Response

  Date: 03/19/2025

  LendingTree, LLC is an Online Marketplace that allows consumers to compare financial products. LendingTree, LLC does not originate loans or render credit decisions. Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer.
  
  To resolve any account concerns, the consumer would need to contact their lender for assistance.
  We sincerely hope this information has resolved your concerns in this matter.?   

• Initial Complaint

  Date:03/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At some point either late February or early March, my mom applied for a loan through a company called "Lending Tree LLC" located in *******************************************************, and was approved for $3,000. Because my mom provided her banking information to this company when she applied for this loan, she also unknowingly provided my information because we have a shared account. This company then started depositing checks into her account and my account, and transferring the money out. I realized on March 6, 2025 that checks had been deposited into my account that I did not authorize. Then that money was then transferred out out of my account which I also did not authorize. The checks deposited were checks that neither my mother nor I received, or signed, or authorized. The checks deposited into our accounts mentioned nothing about 'Lending Tree LLC" but another company called "*********************" located in ******************************************************************************. There were three checks deposited into my account for the amount of $140 totaling $420, and two checks deposited $150 totaling $300. That money was then transferred from out of my account into my mothers account, and then transferred out of her account. They were going back and forth between both accounts with check deposits and transfer. The number of checks deposited into my mom's account is unknown, but the checks are from the same place. All of these checks have been returned by the bank and I am currently overdrawn -149, and it is unknown how much my mom's account is overdrawn because the bank will not release that information since I'm not on her account. The bank has also taken taken $493 from my account (Which came from money deposited into my account from my paycheck and tax return). I have done a little research and found this company has done the same to others!

  

  Business Response

  Date: 03/18/2025

  LendingTree, LLC is an Online Marketplace that allows consumers to compare financial products. LendingTree, LLC does not originate loans or render credit decisions. Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer. LendingTree would not directly request to access any personal or banking information or tell the consumer they are approved for a loan. Any communication regarding pre-qualified loan application and/or loan approval letters sent to the consumer would have come from one of our lender partners (*****************************************************) with whom the consumer was matched through from their initial requests through LendingTree.  The consumer will need to reach out to any lender they were approved with for additional assistance in matters regarding loan funding.
  
  We sincerely hope this information has resolved the consumers concerns in this matter.  

  Customer Answer

  Date: 03/18/2025

   
  I am rejecting this response because: we have information provided by your company approving a loan amount for $3,000 and your response is a generated response posted on every complaint about this company. This company is a scam !!
  
  

  

  Business Response

  Date: 03/25/2025

  As previously stated, LendingTree, LLC is not a lender, and does not originate or fund loans. The customers concerns must be resolved with any lender they were matched with and proceeded with funding for.
  
   LendingTree, LLC is an Online Marketplace that allows consumers to compare financial products. LendingTree,LLC does not originate loans or render credit decisions. Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer. LendingTree would not directly request to access any personal or banking information or tell the consumer they are approved for a loan.
  
  Any communication regarding pre-qualified loan application and/or loan approval letters sent to the consumer would have come from one of our lender partners (*****************************************************) with whom the consumer was matched through from their initial requests through LendingTree.  The consumer will need to reach out to any lender they were approved with for additional assistance in matters regarding loan funding.
  
  We sincerely hope this information has resolved the consumers concerns in this matter.  

  Customer Answer

  Date: 03/25/2025

   
  I am rejecting this response because: This is the same response as before and everybody is literally saying the same thing about this company! BBB I sincerely hope you investigate this company because they are committing crimes, scams, and fraud! And as stated before, we have the email where it says we were approved for a loan! Watch out for this company, they put checks in other companies name and deposit them into your checking account!
  
  

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a loan and was basically denied

  

  Business Response

  Date: 03/14/2025

  LendingTree, LLC is an online marketplace that allows consumers to compare financial products.  LendingTree, LLC does not originate loans or render credit decisions.  Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer. Based on the information provided, the consumer was not matched with a lender based on eligibility criteria.

  
  We sincerely hope this information has resolved the consumers concerns in this matter. 

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lending Tree called and emailed me 3/6/2025 at 10:30 AM asking for all of my personal data to finish a loan application. I NEVER CONTACTED LENDING TREE FOR A LOAN AND DID NOT START AN APPLICATION. THIS IS FRAUD. NOW I HAVE TO CHECK ON MY CREDIT SCORE AND CONTACT MY BANK. I yelled into the phone that they are scammers. RUN if they contact you!!!

  

  Business Response

  Date: 03/07/2025

  Please see attached document for resolution. 

• Initial Complaint

  Date:03/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through Lending Tree to inquire about business loan options. It was in writing with Lending Tree that there would be NO hard pull or ding on my credit. Lending Tree is a scam working with scam companies as I suddenly get an alert that there was a hard pull on my credit by ****** Leasing. ****** Leasing was never given authorization to do such a thing (I didnt apply for anything with them and has never heard of them) nor was Lending Tree. DO NOT trust your personal information with LENDING TREE OR ****** LEASING. ****** nor Lending Tree will remove the hard pull and Ive had to file a fraud alert with all credit bureaus and lock with all bureaus not knowing what additional places Lending Tree gave my private information to. Nightmare. Unreal these companies are getting away with these things.

  

  Business Response

  Date: 03/03/2025

  LendingTree, LLC has investigated the matter addressed in the complaint. We apologize the consumer is unsatisfied with our service.? 
  When the consumer submitted an application on the ******* website on 12/17/2024, the following consent disclosure appeared above the signature line explaining how the consumers information will be used prior to submission.
  
  By signing below, each of the above listed business and business owner/off icer (individually and collectively, you) authorize **************** (*******) and each of its representatives, successors, assigns and designees (Recipients) that may be involved with or acquire commercial loans having daily repayment features or purchases of future receivables including Merchant Cash Advance transactions, including without limitation the application therefor (collectively, Transactions) to obtain consumer or personal, business and investigative reports and other information about you,including credit card processor statements and bank statements, from one or more consumer reporting agencies, such as **********, Experian and Equifax, and from other credit bureaus, banks, creditors and other third parties. You also authorize ******* to transmit this application form, along with any of the foregoing information obtained in connection with this application, to any or all of the Recipients for the foregoing purposes. You also consent to the release, by any creditor or financial institution, of any information relating to any of you, to ******* and to each of the Recipients, on its own behalf.
  
  LendingTree, LLC sincerely hope this information has resolved your concerns in this matter.?   
  

  Customer Answer

  Date: 03/03/2025

   
  I am rejecting this response because: They bury this in some other place in the information process. They absolutely initially indicate that there will be no hard pull to the credit. This is incredibly misleading and deceptive. 

  I also see in other complaints that I'm not the only person who has been misled by it saying initially that there will be no hard pull and credit will not be affected, so again, they are being misleading and deceptive. I would not consider that to be a company of integrity, being upfront and trustworthy from the very beginning.

  
  

  

  Business Response

  Date: 03/07/2025

  LendingTree, LLC has investigated the matter addressed in the complaint. We apologize the consumer is unsatisfied with our service.? 
  As previously stated, ******* obtains consent via the application disclosure to pull credit.
  The initial complaint specifies, a hard pull on my credit by ****** Leasing. While we regret that the customer may have been informed that there would only be soft credit pulls, the hard inquiry did not occur within the SnapCap flow.
  
  We recommend that the consumer contact ****** Leasing or the credit bureaus to further dispute the inquiry.
  LendingTree, LLC sincerely hope this information has resolved your concerns in this matter.?