Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just discovered that this company has charged my account for $49.95. I didnt sign up for anything and I did not authorize this charge. I attempted to call the company and every number has a recording saying that they cant take the call and to send them a message on their company page. When I try to chat with a representative they tell me that they dont have my information in their system. The same thing happens when I try to email them. But somehow they were able to take my money. I believe this company is a scam.

  

  Business Response

  Date: 02/03/2025

  Hello,

  Thank you for reaching out.
  
  Weve received your message, but it seems the email address you provided isnt associated with any of our accounts.
  
  To help us assist you more effectively, could you please provide the email address you used when you registered your Legal Templates account?
  
  If youre currently on a paid account, it would also be helpful if you could share the last four digits of the credit card used for the purchase and the cardholders name. This will allow us to locate your account accurately.
  
  If theres anything else you need, feel free to reach outIm here to help!
  
  
  Best,

  *****
  ***************************************;
  ************************************************************

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me $49.95 for a monthly subscription that I did not want or request. I didn't use the unlimited access service nor did I know I was subscribing. They advertise on their website as 'Free legal documents and contracts in minutes'.

  

  Business Response

  Date: 02/01/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.

  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,
  ***************************************;
  ************************************************************
  

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled and they refuse to refund my money back. Theyve been charging my account for the last ******** without my knowledge.

  

  Business Response

  Date: 01/27/2025

  Hello,
  
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we can process a three-month refund to compensate for the inconvenience, as our system cannot refund transactions past 90 days. Furthermore, you'll retain access for the remainder of the month. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is extremely misleading in their terms of service regarding renewals of subscription. I signed up for 1 dollar to edit a document and did not know that they have been charging me 40 dollars ever single month without notice to my email. I am asking them for a refund for these past months (in which I have not even logged in to my account).

  

  Business Response

  Date: 01/20/2025

  Hello,
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we can process a two-month refund to compensate for the inconvenience, as our system cannot refund transactions past 60 days. Furthermore, you'll retain access for the remainder of the month. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE FOLLOWING IS MY CONVERSATION WITH **** (A representative from Legal Templates).**** Thank you for waiting. I was able to have a quick word with Accounting and yes you can keep the service at only $4.95 a month. No lock-in contract, you can update anytime as well. Same access, same functionality, and they will refund back $49.95 back to your account as well. I WAS GUARANTEED A REFUND OF $49.95. INSTEAD, THIS FEE IS YET AGAIN ON MY BANK STATEMENT AS OF YESTERDAY..1/14/2025DEBITVISA DDA PUR AP ****** 10LEGALTEMPLATES *********** * NC -$49.95 I WANT MY REFUND OF $49.95 and a Refund of $4.95 1/14/2025DEBITVISA DDA PUR AP ****** 10LEGALTEMPLATES *********** * NC -$4.95 I WAS LIED TO BY ****. I WANT MY MEMBERSHIP CANCELLED IMMEDIATELY.

  

  Business Response

  Date: 01/16/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,
  ***************************************;
  ************************************************************

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started on Dec 6th, when Legal Templates "tested my bank account" for $1.00, but I don't remember giving them my Credit Card?? Next on Dec 13th. They took $49.95 out on my Credit Card, Today the 13th of Jan they took another $49.95 on my Credit Card !! This was supposed to be a FREE template to use, but somewhere in their fine print they claim they will bill us monthly?? But we did not authorize it. I want it STOPPED !!

  

  Business Response

  Date: 02/17/2025

  Hello,

  Thank you for reaching out to Legal Templates.

  
  Im happy to let you know that our accounting team has processed your refund for two months (full refund). Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Get instant support 24/7, 365 via our Help Center
  
  Best,
  ***************************************;
  ************************************************************

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:01/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a huge scam. They hide their terms of service when offering use of their service. I paid the $1.00 fee that was shown and was charged $49.95! Nowhere on the screen did it mention a monthly subscription price. When I inquired on this issue, they refused to refund me my money. This company is a joke and they are scamming people. I have never had such terrible customer service in my life. This seems to be an ongoing issue with this company. I will be taking legal action.

  

  Business Response

  Date: 01/07/2025

  Hello,
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we can process a refund to compensate for the inconvenience. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  **********************************
  ************************************************************

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company advertises a free 7 day trial period for legal documents and then a monthly subscription plan that says can be cancelled at any time. I paid the one month of $39.95 in April 2024 and then cancelled it in May 2024. They sent me a confirmation email that the paid subscription is now cancelled, but the account is still active and in "Free" mode and I can upgrade it any time again for the monthly. They kept charging me $39.95 every month and I did not catch it until about 6 months later. I told them about it, but they gave me an excuse that they have now made a change so their billing policy is more transparent on the sign up page. THE SAME EXACT EXCUSE I see in other complaints here in the BBB. They use a template excuse to not refund people. This is a predatory practice and they know what they are doing on purpose. They send a cancellation confirmation and then hope that people don't check their statements so they can keep charging as long as they can, then use an excuse that it was my fault that I did not read some non-existent detail on their site. This has got to stop before more victims fall into their fraudulent scheme.

  

  Business Response

  Date: 01/03/2025

  Hello,
  
  Thank you for reaching out and for sharing your concerns. I truly appreciate your understanding as I clarify our refund policy.  
  
  Per our Terms of Use, specifically Section 3 (please see the attached screenshot for reference), refund requests must be submitted within 30 days of purchase.
  Your account was charged on April 25, 2024, at 12:45 PM EST and canceled on May 14, 2024, at 3:36 PM EST. Unfortunately, since the request was not made within the required timeframe and the charge occurred last year, we are unable to process a refund.
  
  I understand how frustrating this situation might be, and I sincerely apologize for any inconvenience this has caused. While we must adhere to our policy, we greatly value your feedback and will take it into account as we continue to improve our services.  
  
  Thank you for your time.
  
  
  
  Best,
  
  
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  

  Customer Answer

  Date: 01/06/2025

   I am rejecting this response because:    IT MAKES NO SENSE.    From April 25 to May 14 is UNDER 30 DAYS!!!!    This just proves they don't care and are just scammers.   They sent me a cancellation notice, and then just kept charging me every month...

  The DA and any other business consumer alert entities have to look into their fraudulent activity because it looks like they continually do this and make a living off scamming people. 
  
  

  
  

  

  Business Response

  Date: 01/06/2025

  Hello,

  
  Thank you for your response.

  
  Upon further review, it appears that you have another active account linked to the email joes@plush******* linked to your name. To help avoid future charges, we kindly recommend ensuring that customers are aware of the email address used during sign-up.

  
  Wed be happy to offer a refund for the past two months. Please let us know if you accept this, and we will process the refund immediately.
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.    

  They still owe me though for other months charges that were after my cancellation.  It does not matter there was another email, because the account activity and charges were the one that I received the cancellation confirmation.  The main email used was the one that had the initial charge and then the cancellation confirmation, yet they kept charging me.  This is just an excuse to not refund me all of the bogus charges. 

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found Legal templates website through a ****** search because I needed resume, cover letter etc. services in a hurry as a job that I was in the application process for needed these documents ASAP. Clicked on legaltemplates website signed up for a $1 free trial. When their website made my documents there were mistakes in my documents. **. misspelled names, missed placed sentences & missing job information so I never used their services again. That was on December 20, 2024. it says throughout our there website that you can cancel anytime. I cancelled Legaltemplates on 12/28/24. I saw in my bank account that I was charged $49.95 for a whole year subscription. One would think that if you cancel a service that they would receive a refund. Especially when the company keeps advertising CANCEL ANYTIME. Well I contact their support service through email regarding a refund some person named **** from ************************ responded to my request for a refund by saying YES WE SEE THAT YOU CANCELLED YOUR "SUBSCRIPTION" IN 12/28/24 but WE WON'T BE REFUNDING YOU THE $49.95 THAT WE CHARGED YOU FOR ONE YEAR OF SERVICE THAT YOU CANCELLED AND WON'T EVER BE USING. MAJE THAT MAKE SENSE?? I CANCELLED MY ************** TAKE $49.95 FOR A WHOLE YEAR OF CANCELLED SERVICE THAT I WON'T BE USING BECAUSE IT'S CANCELLED? THIS HAS GOT TO BE A SCAM TO STEAL $49.95 FROM PEOPLE FOR UNUSED/ CANCEL SERVICES. IF I'M NOT USING YOUR SEVICES WHY SHOULD I BE PAYING YOU? THE SERVICE WAS POOR LEGALTEMPLATES WEBSITE IS VERY DIFFICULT TO NAVIGATE IT MESSED UP MY DOCUMENTS I USED THE SERVICE ONCE AND NEVER USED IT AGAIN BECAUSE IT WAS TERRIBLE AND I HAD TO GO AND PAY ANOTHER WEBSITE TO GET MY DOCUMENTS DONE PROPERLY. PLEASE REFUND THE $49.95 THAT YOU TOOK FROM ME!!

  

  Business Response

  Date: 12/30/2024

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund for $49.95. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  
  Best,

  *****
  ***************************************;
  ************************************************************

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:12/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company refuses to refund ***** after multiple attempts to cancel and refund.

  

  Business Response

  Date: 12/29/2024

  Hello,

   

  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we can process a refund to compensate for the inconvenience. Furthermore, you'll retain access for the remainder of the month. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************