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Business Profile

Loans

Maxlend

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Maxlend's headquarters and its corporate-owned locations. To view all corporate locations, see

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Maxlend has 2 locations, listed below.

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    • Maxlend

      PO Box 760 Parshall, ND 58770-0703

    • Maxlend

      217 3rd Ave NE Parshall, ND 58770

    Customer Complaints Summary

    • 104 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a call from a collection agency today about a loan. I know nothing about this Loan, nor have I ever been in contact with this company before. nothing has ever showed on my credit report as taking a loan, but the collection company said they will be dinging my credit report. I don't know when loan was even Taken out. Kinda hard when you have never received any kind of notifications from this company. my identify was stolen in 2020 to 2021 before I knew about It do Have a police report. Have never received 1 call or 1 notification that anything was even in default. So how could this be. fraudulent is all I can say.

      Business Response

      Date: 04/25/2025

      Re:Response to Your Case #: Complaint ID ********

      We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on April 17, 2025, on behalf of Mr. **************************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.

      After conducting an investigation into Mr. *********** account, fraud was confirmed in the submitted application. Consequently, the balance was waived, and no new loan can be originated in their name. We also contacted the alternative credit reporting bureaus we use for credit decisions to request the removal of all inquiries associated with this application from their records. 

      We also reached out to Mr. ********** to relay the results of this investigation. 

      Please feel free to contact us should you have any further questions.


      Sincerely,


      MaxLend


      The Customer Advocate Team


      ************


      *************************************************************
      ****************************

      Customer Answer

      Date: 04/25/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Maxlend was very fast in making this decision and even know I didnt take a loan with them they were great to work with. 

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Interest rate and payments are way too high and I it was not properly explained to me

      Business Response

      Date: 04/22/2025

      Re:Response to Your Case #: Complaint ID ********

      We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on April 15, 2025, on behalf of Ms. ******* ***.


      Maxlend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.


      At MaxLend, we remain committed to helping customers meet their short-term cash needs while delivering excellent service.We regret that Ms. *** experienced any dissatisfaction. In response, we have contacted her directly and extended an offer for a settlement arrangement. We are hopeful that this will lead to a mutually agreeable resolution.


       Please feel free to contact us should you have any further questions.


      Sincerely,

      MaxLend

      The Customer Advocate Team

      ************

      *************************************************************

      ****************************  


    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took ouut a loan from maxlend a konth or two ago. Im getting charged every two weeks, and 99% of the payment goes to interest. This was not agreed upon.The interest rate comes out to over 500%. Every time they charge $71 the total balance comes down y $2, the rest voes into intefest.These were NOT the terms I agreed upon. They lied about the terms and now im stuck. Tried contacting them, they recused to help. I tried stolpping one payment and theh changed their name seberal times and still charged me! I cannot afford this. Everytime I make a payment, the majority judt goes to interest I mever wouldve signed up for a loan if I knew they would switch up the term. I never agreed to such high rates and maxlend purposely mislead me and locked me into an unfair agreement. Next step is to contact a team of lawyers, im not letting them gett away with lying like this.

      Business Response

      Date: 04/22/2025


      Re:Response to Your Case #: Complaint ID - ********

      We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on April 14, 2025, on behalf of Mr. *************************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.


      At MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction; therefore,we have contacted Mr. ***** directly in reference to his complaint, offering a reduced settlement to clear their outstanding balance. We are hopeful that taking these steps will allow us to reach a resolution with Mr. ******

      Please feel free to contact us should you have any further questions.

      Sincerely,


      Maxlend

      The Customer Advocate Team

      ************


      *************************************************************
      ****************************


    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On feb. 2025 I requested a loan from Maxlend of $500 and I figured it would be easy to pay back but what they don't tell you is the interest they charge is beyond insane that now I owe $2619.94 for a $500 loan. This type of business practices has to stop!! I can't afford to pay this. This company has to be reported and put out of business for misleading consumers. Please help!!

      Business Response

      Date: 04/11/2025

      Re: Response to Your Case #: Complaint ID ********

      We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on April 4, 2025, on behalf of Ms. ****** *******.
      Maxlend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts, including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.


      At MaxLend, we remain committed to helping customers meet their short-term cash needs while delivering excellent service. We regret that Mr. ******* experienced any dissatisfaction. Following his concerns, we contacted him directly and confirmed that the initial loan deposit was returned to us, and as a result, his loan application has been cancelled.
       Please feel free to contact us should you have any further questions.


      Sincerely,


      MaxLend
      The Customer Advocate Team
      ************
      ************************************************************* 
      ****************************  


    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a loan with Maxlend on January 2025 for $900.000 and was paying the loan back on a weekly basis. I paid $700 dollars on the loan and all the payments were applied to the interest. When I contacted them to explain that I lost my job in March 2025 and I would not be able to make payments they continued to debit my account which led to overdraft charges up to $88.00 dollars. I have tried to contact them to negotiate a settlement of the loan but they have been unwilling to discuss the overdraft charges they cost me. This company is a scam and it has been a nightmare to get this situation resolve. I don't know how they are still in business.

      Business Response

      Date: 04/11/2025

      Re:Response to Your Case #: Complaint ID - ********

      We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on April 3, 2025, on behalf of Ms. ****************************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law


      At MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction; therefore,we have contacted Ms. ******** directly in reference to her complaint, offering a reduced settlement to clear their outstanding balance. We are hopeful that taking these steps will allow us to reach a resolution with Ms. ************************* feel free to contact us should you have any further questions.


      Sincerely,


      MaxLend

      The Customer Advocate Team
      ************
      *************************************************************
      ****************************


    • Initial Complaint

      Date:04/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November of 2024 a loan of 775$ was acquired from this company in December 220$ was taken followed by 3 additional payments of 450$, I assumed that was the end of the contract, come to find out Im supposed to pay this amount of 450$ until August! Going on nearly 5,000$ for 775$ I am unfortunately a cancer patient and currently only receive DIC, my the Va due to my husband passing. I was aware that Id of course likely pay more than double, but this is insanity!, the amount is unheard of and due to such a high monthly amount I cant just pay it off, this should be illegal, recently made an agreement for them to pay off the loan and take it out on the 2nd, they of course tried to pull it the 1st and its caused a whole host of issues, they did admit today that it was supposed to be the 2nd, but still!. DO NOT USE THIS COMPANY!!!!!! They dont care about people in a bad position or widows of military service they just want to s**** people.

      Business Response

      Date: 04/08/2025

      Re:Response to Your Case #: Complaint ID - ********

      We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on April 01, 2025, on behalf of *** ***********.


      MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law


      At MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction therefore,we have contacted *** *********** directly in reference to her complaint, offering a reduced settlement to clear their outstanding balance. We are hopeful that taking these steps will allow us to reach a resolution with *** ***********.

      Please feel free to contact us should you have any further questions.
      Sincerely,
      MaxLend

      The Customer Advocate Team
      ************
      *************************************************************
      ****************************

      Customer Answer

      Date: 04/08/2025

       I am rejecting this response because:

      Because Id made a plan of which I felt was beyond what Id already paid in full, just to have your company still try to take it out a day early, causing bounced transactions ect, after Id already paid over double the amount lended.

      Business Response

      Date: 04/11/2025


      April 11, 2025

      ******* *******
      Dispute Resolution Specialist
      Better Business Bureau

      RE: ***** *********** - Complaint ID ********


      Dear Ms. ***************** am writing on behalf of MaxLend in response to your letter dated April 09, 2025, regarding Ms. ***** ***********'s complaint, Complaint ID: ********. We regret that Ms. *********** was not satisfied with our previous response and appreciate the opportunity to address this matter further.

      At MaxLend, we prioritize our customers' satisfaction and regret Ms. ***********'s dissatisfaction with her loan. We have reached out to Ms. *********** directly to address her concerns. Following a thorough review of her account, we determined that Ms. *********** is eligible for a refund. Our findings confirmed that a debit was processed earlier than agreedon April 1, 2025, rather than the scheduled date of April 2, 2025. As a result of this early transaction, overdraft fees were incurred,and we have advised Ms. *********** that these fees will be refunded to her accordingly.

      We sincerely hope our efforts will restore Ms. ***********s confidence in our services and reaffirm her trust in our partnership.

      Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by email at ************************************* should you have any questions regarding this letter.

      Sincerely,

      MaxLend
      The Customer Advocate Team
      ************

    • Initial Complaint

      Date:04/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a small loan of $250 from Maxlend back in March of 2023. I made payments totaling well over the $250 amount just to never even come close to touching the $250 balance as all of my payment would go to the crazy high interest rate of ******% interest rate, which I now know is illegal in *******. I was now contacted by a collections company stating that an amount of over $300 is due. This company takes advantage of people in vulnerable positions. Ive paid the loan back over at this point. Dont use this company!

      Business Response

      Date: 04/11/2025


      Re: Response to Your Case #: Complaint ID ********

      We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on April 1, 2025, on behalf of Ms. ****** ********.
      Maxlend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts, including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.


      At MaxLend, we remain committed to helping customers meet their short-term cash needs while delivering excellent service. We regret that Ms. ******** experienced any dissatisfaction. In response, we have contacted her directly and extended an offer for a discounted payment arrangement. We are hopeful that this will lead to a mutually agreeable resolution.


      Please feel free to contact us should you have any further questions.


      Sincerely,


      MaxLend
      The Customer Advocate Team
      ************
      ************************************************************* 
      ****************************  

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a loan out with MaxLend in 2022. A few months later I went with a debt consolidation program who is paying on my behalf. It just came to my attention that in the state of ********, where I was when I got the loan, the max interest rate is 33%. My maxlend rate is 635%. I demand to know the status of my account as this is illegal.

      Business Response

      Date: 04/04/2025

      Re: Response to Your Case #: Complaint ID ********

      We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on March 25, 2025, on behalf of Ms. **** *******.


      Maxlend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law


      At MaxLend, we are committed to meeting consumers short-term cash needs and providing outstanding service. We regret any dissatisfaction Ms. ******* may have experienced and have been in direct communication with her to address her concerns. We sincerely hope our efforts will restore Ms. ******* confidence in our services and reaffirm her trust in our partnership.


      Please feel free to contact us should you have any further questions.


      Sincerely,


      MaxLend


      The Customer Advocate Team
      ************
      *************************************************************
      ****************************  

    • Initial Complaint

      Date:03/18/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called regarding a $1,000.00 short-term loan that would be paid back within a week. The payback info I was provided had me paying them over ****** monthly for the next 6 months. God know what interest rate that works out to. I obviously decided not to take the loan and informed the call taker of this. Now I am getting texts stating my loan is being processed. My bank is on the alert for any unexpected deposits into my account. Kindly do as I asked and cease all further processing of this unwanted loan.

      Business Response

      Date: 03/28/2025

      Re: Response to Your Case #: Complaint ID ********

      We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on March 18, 2025, on behalf of *********************************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts, including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law
      At MaxLend, we are committed to meeting consumers short-term cash needs and providing outstanding service. We regret any dissatisfaction Mr. ***** may have experienced and have been in direct communication with him to address his concerns. As requested, his loan application was canceled on March 18, 2025, and he will no longer receive further communication from MaxLend unless he chooses to re-engage with us.


      Please feel free to contact us should you have any further questions.


      Sincerely,


      MaxLend
      The Customer Advocate Team
      ************
      ************************************************************* 
      ****************************  





      Customer Answer

      Date: 03/28/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:03/13/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last December 2024 this company issued a loan for $3,000. A couple of weeks ago, they text me and said the loan balance was $3505.03. Today they text me again taking another payment on 3/14 in the amount of $570.47 because the balance is still $3505.03 With the government shut down looming and lost of my job 3 25 25, I can not no longer pay this unreasonable loan for the next 8 months with a final payment of $8,000 for $3,000. This is unreal and must be stopped as I can no longer linger on for another a months paying $8,000 more. Stop these people!

      Business Response

      Date: 03/19/2025

      Re:Response to Your Case #: Complaint ID - ********


      We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on March 13, 2025, on behalf of Ms. ************************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law


      At MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction therefore,we have contacted Ms. **** directly in reference to her complaint, offering a reduced settlement of $357.18 to clear their outstanding balance. We are hopeful that taking these steps will allow us to reach a resolution with Ms. *****

      Please feel free to contact us should you have any further questions.

      Sincerely,

      MaxLend

      The Customer Advocate Team

      ************
      *************************************************************
      ****************************

      Customer Answer

      Date: 03/20/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Maxlend is NOT a BBB Accredited Business.

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