Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 167 Customer Reviews
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Review fromJohn M
Date: 08/19/2025
1 starMy service is erratic. For days it's great and then when it's bad. It's really bad. Unfortunately customer service is not very helpful. They have been "replacing the node" in my area for the last 3 months. That's their explanation. Same node goes down and has to be replaced. Cox's "reliability" moniker is good for one thing..... Excuses!
John McGlynnReview fromCarl B
Date: 08/14/2025
2 starsMy internet is down weekly. The wind blows, and my internet goes.
On top of simply unreliable service, Unannounced “scheduled maintenance” should be an oxymoron. But nope! Just no warning.
I cannot wait for Google to lay fiber in my area. The only reason I give this weak company my money is because they have the market cornered.Review fromRyan W
Date: 08/09/2025
1 starI’m unsure how this business has an A+ rating. They have always been extremely difficult to deal with when facing issues, all while charging exorbitant prices.
There was a severe storm in Omaha last night, however my area did not experience the worst of the storm, yet my cox service had been out for ~ 14 hours now.
The outage doesn’t concern me much, considering the storms that impacted the surrounding area. My concern is that when I tried to call, their ai robot wouldn’t let me speak to anyone. Cox is well known for having terrible customer service, glad that tradition is living on.
Cox Communications
Date: 08/18/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
Thank you for your time and consideration.
******** **
Executive Resolution Specialist
Cox Communications, Central RegionReview fromCarolyn B
Date: 08/08/2025
1 starWe have had Cox cable for 25 to 30 years our bill has been anywhere from the early times 250 and then the last 8 years 450 per month" put that in perspective" we have always paid the bill, that being said,,, I was very surprised when I was told our account was taken off auto pay they said we did that at the bank the bank would charge us $25 to take the auto pay off which did not happen, so please pay an additional $30 to insufficient funds?? That is not happening but cox said they will give me the $30 back but to reinstate me back into auto pay I had to give them my account information again my routing number and bank account number again,,, but they said " sorry there is a glitch in our system when trying to put the payment in" if you could give us your debit card number we will processes transaction,,,,debit card number?? I don't know what's going on here?"we could take a check" but I'm not going to take a check to the Cox company, then have the automatic withdrawal taken out and then give them my debit card number as well! DO BETTER COX!!! You have lost my customer loyalty for God's sake quit playing on the elderlyReview fromSatish M
Date: 06/16/2025
1 starI have lodging business and Cox provides Contour boxes for hospitality. There are so many issues with these boxes and multiple outages. There are like 10 wires between the wall and TV to work. Anything can go bad and when we call for service they quietly change their device and if there is even a small issue apart from their device they do a full service charge. They do not care about how many human hours the business has lost in trying to fix their devices, calls, waiting for technicians to fix, guest complaints, discounts, bad reviews etc. We have both direct and indirect financial impact because of their services. Even their bill doesn't tell any detail why there is a service charge. When called no one tells any details of why and what we are being charged for.
Our account rep never responds, I sent a lot of emails and finally someone tells the rep is not with the company anymore and there is no information on that as well.
Put your ducks in row and give some service for what we are paying.Cox Communications
Date: 06/23/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
Thank you for your time and consideration.Review fromDavid L
Date: 05/27/2025
1 starTerrible experience. No service available to my residence and still got billed for 7 days until their technician came out to fix the problem that was on their end. Was offered a refund of $4.33 for 7 days of the billing cycle I am being charged for when there was no service during that time. Customer service was also terrible.Review fromKaleb M
Date: 05/27/2025
1 starCox ran a drop fiber line to initially set up service at my house almost 2 months ago and still have not had anyone out to bury the line. The tech said it would be buried in two weeks. Now anyone that does work outside the house has to move the cable around to avoid damaging it. They had plenty of time to bury the line before our new sod was installed, now they will need to damage the sod in order to bury the line at all. I've reached out multiple times to support about it and the response is always "we're looking into it" with no follow up. Not only is the cable in the way and susceptible to damage but in heavy wind it starts to move into my neighbor's property which can cause its own problems. I just want the cable buried so I can not worry about losing my internet since I work from home every day.Kaleb M
Date: 06/03/2025
Shortly after adding this review, my internet stopped working. The next day cox was out to replace the fiber line running to my house, damaged because it has been above ground for 2 months. Now there's another cable running across my front yard as of 6/3/25 which I was told will be buried this week. I will not update my review until my cable is actually buried like I have been told. If it is not buried this week I will update.Review fromJonathan C
Date: 05/15/2025
1 starHorrible company in everyway possible, look for anyone else. Way more expensive, and constant outages, horrible service, and they will constantly jack up the price and take things away or add additional restrictions to your plan out of the blue with no notice or sign off.
They give you a decent deal to get you in the door and on contract and then just screw you from there. When you call in they could care less, been a loyal customer for 10 years and I am paying double what a brand new customer would pay? Later, they used to be the only option. Now there are a ton of internet providers and tv providers and streaming service, you would have to be insane to go with cox. Can get more at half the price. Oh yeah and after they jacked up my prices 2 years ago when I called in to change my plan, the woman completely lied to me about what I would get when I renewed with her. Not falling into that trap again, I am done. They are charging me almost double then when I signed up 5 years ago. Almost $300 for internet and basic cable, they offered to take off $26 so basically instead of being triple the cost of the competitors, now they are just 2.8 times the competitors. What a joke.Cox Communications
Date: 05/19/2025
Dear Jonathan C******,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
Our Executive Escalation team member spoke with you regarding your Cox account on May 19, 2025, and have provided a resolution for the concerns brought up in your complaint.
If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993.
Best Regards,
COX – West Region
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The Executive Escalations TeamReview fromRose S
Date: 04/14/2025
1 starDear COX Communications,
Can you please go ahead and send me a refund check for $106.22 in the regular mail like your employees have kept saying you would? I got a refund check sent to me within 2 weeks when I first moved here to this apartment complex a few years ago. I moved to a different unit in the same complex last year on July 1st. I have been told over and over and over that your company will send me a check in the regular surface mail and even directly to my bank account over and over and over for nearly 4 months now and still nothing has been sent to me either way. The easiest method to send it to me is through regular surface mail like I have repeated over and over, but you do not listen to me. I am not even supposed to have sent you any money in the first place, plus 8 cents in tax to have supposedly been needed to send it to me. However, it has never been sent to me.
I pay over 100 dollars for your cable television and Internet service along with my rent on the same check to Grandridge Apartments every month. I am not to pay anything to your company other than that. That is what the landlord and all of the management office workers have told me over and over. Monarch Investments LLC owns Grandridge Apartments in Omaha, Nebraska where I am residing. They are the ones who told me that. They are not lying.
I need all of the $106.22 plus the 8 cents sent back to me in regular surface mail through United States Postal Service immediately.
If you do not, then I will take this up with the Lord God Almighty through Jesus his son, because he is in charge, not you. Jesus told us all to not be doing anything hurtful to other people like this and that it is a sin. Please do what Jesus said. The world would be a lot better place if everyone did what Jesus told us to do.
Rose SchlesselmanReview fromCharles L
Date: 04/09/2025
1 starI've had them for a while now only because they monopolize the city of Omaha. I've had 2 FCC complaints due to internet being crappy for years. Recently transferred my account to a new address. Was misinformed on the process and was later told I need a new modem, lost my promotional discount, they upgraded me to a 2 gig internet plan without consent. The only reason I caught this was because of an email with a bill.
Later was told that they can no longer offer the promotional plan that I was contracted in for 2 years. Rep was very nice and professional. Told her that I will be filing my 3rd FCC complaint and would like to file an errors & ommissions claim due to Cox causing financial issues. Immediately after, her supervisor said they found the promotion and can honor it. I also did a chat with cox online and they should have a transcript of them stating everything will remain the same and that the $86/month will be honored.
I wish there was another service provider aside from Cox who monopolizes Omaha, which should be illegal to be honest.Cox Communications
Date: 04/14/2025
Cox made attempts to reach Charles Lor in receipt of his complaint; however, we did not have the opportunity to speak with them. Should Mr. Lor wish to discuss this matter further, they can reach a Cox representative at the contact information provided.
Cox Communications
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