Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 167 Customer Reviews
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Review fromAlexander B
Date: 03/30/2025
1 starI'm trying to cancel internet service because I moved out and spent hours with their representetives. After the cancelation was approved I saw they gonna charge me again. I went to representetive again and they told me that there is no cancelation ordered and I'm still the client. I'm trying to cancel it for days and they gonna charge me for nothing. This company is total scam, beware and use the other provider.
Cox Communications
Date: 04/09/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns and have provided a successful resolution.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer.Review fromMichael G
Date: 03/13/2025
1 starPaying over $80 a month for the basic streamable option with a data cap that in the last handful of months is constantly having service interruptions(lan cable disconnection/reconnections, internet disconnection, no internet connection, no internet access, and 2 unplanned outages messages of almost 12 hrs) from a laughable small disability check should be criminal.Cox Communications
Date: 03/19/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
Thank you for your time and consideration.Review fromAmir B
Date: 02/14/2025
1 starHorrible support service.
Third day internet outage without any information when it will be restored. Cox support phone number is a joke. Just machine telling that there is outage and not allowing to reach agent.Cox Communications
Date: 02/19/2025
Dear Amir Buljina,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
Our Executive Escalation team member spoke with you regarding your Cox account on February 19, 2025 and have provided a resolution for the concerns brought up in your complaint.
If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993.
Best Regards,
COX – West Region
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The Executive Escalations TeamReview fromJohn S
Date: 02/13/2025
1 starWish I could give zero stars. Worst customer service I’ve ever dealt with. Didn’t show up to appointments after they re scheduled me several times. Kept getting told false promises of fixes and ended up completely canceling service. DO NOT RECOMMEND. USE ANY OTHER SERVICE IN OMAHA,NECox Communications
Date: 02/14/2025
We made attempts to contact Mr. However, we were unable to reach him. Should he wish to speak with us, he can reach a Cox representative at the phone number provided to him (via voice mail). Thank you.Review fromMatt S
Date: 02/09/2025
1 starIf I could give no stars I would
If I could give no stars I would. Long story short they offered a phone promotion. I got approved for a $1600 credit line. The phone was $829. The deal was make the first two payments and they would cover the cost of the phone and reimburse the initial payments if you signed up for their mobile service. Well, that didn’t happen. Talked to too many customer service people to count over two months. Meanwhile, they used a third party called Citizens Pay. Who didn’t communicate with cox effectively. So they were billing me for the cost of the phone. After all was finally resolved with cox finally fixing the issue I was promised my credit would not be effected. Well, now I’m beyond livid. I now have a delinquent payment on my credit that dropped my credit 89 points as of today to a payment I made with cox over two months ago and citizens pay was never notified in a timely manner. I’ve spent years fixing my credit and now this happens. Beyond upset.Cox Communications
Date: 02/13/2025
Dear Matthew S******,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
Our Executive Escalation team member spoke with you regarding your Cox account on February 13, 2025, and have provided a resolution for the concerns brought up in your complaint.
If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993.
Best Regards,
COX – West Region
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The Executive Escalations TeamReview fromMichael H
Date: 02/08/2025
1 starTheir auto generated "I reached out to the customer" crap is laughable. Drop their rating already. This company is crapCox Communications
Date: 02/12/2025
Cox made attempts to reach Michael H****** in receipt of his complaint; however, we did not have the opportunity to speak with them. Should Mr. H****** wish to discuss this matter further, they can reach a Cox representative at the contact information provided.
Cox CommunicationsReview fromJess F
Date: 02/03/2025
1 starCalled to set up internet service at our new home. They sold me cable stating I would get channels 1-70. Come time to watch espn it wasn’t available. Called cox to be told oh no you get 1-27 with a total of 70 channels. Well most of the channels are local and free anyways. Tried to sell me an upgrade but declined and told them to cancel the cable. I asked how I should return equipment and was told to keep it they won’t charge me. Over the next week multiple people reached out to try and get me to keep service. What do you know I can get all those channels, hbo, and something else I can’t remember for only $30 more a month. Well too late. You done lost my trust. Now I’m told to take the equipment back. Try to take equipment back and you have to wait on the same line as people needing actual service recoveries. Going on an hour waiting and probably at least another 45 minutes to go. 10/10 DO NOT recommend their device. Allo has better internet and cheaper!Cox Communications
Date: 02/07/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
Thank you for your time and consideration.Review fromJessica O
Date: 02/02/2025
1 starCox service has gotten progressively worse the longer I've had them. Recently, there have been multiple outages that affect my daily activities and work. When I contact Cox asking if this is planned or why there are so many outages, I get the same canned response: We see there is an outage in your area. We do not have an ETA for repair. Would you like text notifications.
This is not helpful at all because I obviously know there is an outage. And then each time the service reps launch into a sales pitch for their newest service. It is beyond frustrating. And conveniently, I can't find a feedback page on the Cox site to directly comment.Cox Communications
Date: 02/05/2025
Cox made attempts to reach Jessica B**** in receipt of her complaint; however, we did not have the opportunity to speak with them. Should Ms. B**** wish to discuss this matter further, they can reach a Cox representative at the contact information provided.
Cox CommunicationsReview fromMadison S
Date: 01/28/2025
1 starTerrible customer service.
Got 2 emails stating I owed $18.64.
Paid that amount. Got a confirmation email that it was paid, and the balance was 0.
2 weeks later I get another email saying I owe $93.
Called them and all they say is that the 3 emails I received must have been wrong so I need to pay the $93.
DO NOT RECCOMEND AT ALLCox Communications
Date: 02/05/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns and have provided a successful resolution.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer.
Jennifer D.
Executive Resolution Specialist
Cox Communications, Central RegionReview fromChristopher D
Date: 01/28/2025
1 starI do not recommend this service. The service is inconsistent and I lose internet connection frequently. Absolutely the worst internet service provider I have ever had.Cox Communications
Date: 01/29/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolution.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolve.
We appreciate the opportunity that the BBB has given to us to assist our customer
Matthew D.
Executive Resolution Specialist
Cox Business
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