Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  16909 Burke St STE 121 Omaha, NE 68118-2268

  
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  Cox Communications

  3427 L St Omaha, NE 68107-2577

  
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  Cox Communications

  700 S 72nd St Omaha, NE 68114-4614

  
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  Cox Communications

  3808 Metro Drive Ste 100 Council Bluffs, IA 51501

  
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  Cox Communications

  11505 W. Dodge Road Omaha, NE 68154

  

Review Details

• Review fromDavid B

  Date: 03/14/2024

  1 star
  The absolute worst customer service I’ve ever experienced. I contacted them through a live chat to see how far my WiFi range was because I was getting terrible service in my back room (maybe 40 feet from the router). They asked for the phone number for the account, I gave it to him. 20 minutes later no response so I asked what was going on. 5 minutes later he asked for my pin. I said I didn’t know it. Another 20 minutes goes by and nothing. Again I asked what was happening. 10 minutes later he asked me my security question, I answered. He thanked me then nothing for another 25 minutes. I ended the chat and came straight here. Over an hour and a half and zero questions answered is beyond ridiculous. My WiFi not loading a website on my phone is pathetic. Sick of paying so much money for ****** internet. A bunch of crooks if you ask me!

• Review fromAngela H

  Date: 03/13/2024

  2 stars
  I have had Cox internet for about 2 years, it's ok for what I pay. However, the other day, the electric company had to put in a new pole and somehow messed up my internet. They called Cox and they sent 2 people out to fix it. They did not do anything as I believe they had absolutely no idea what they were doing. They did not come to the door and ask if the service was working again and just left. When I called to complain that my internet was not working they said they would send someone out the next day after 5pm. WHAT? I asked to speak with a manager and they assured me someone would come back that evening...no show no call. Well someone came out the next day about 4pm and apparently they were a contractor and not an actual Cox employee. He was extremely helpful and got us up and running quickly. Cox needs to give there actual employees more training in customer service and service calls.
  

  Cox Communications

  Date: 03/15/2024

  We appreciate the opportunity to assist our customer. We have contacted our customer and addressed their concern. We sincerely apologize to our customer for any inconvenience.  Thank you!

• Review fromKevin L

  Date: 03/08/2024

  1 star
  Had internet for a 5-year one flat rate fee and they began to charge me before the 5-year term was up excessive charges and not telling me or showing me on the bill where these extra charges are coming from and they are not listed let alone prioritized on the bill. Then we won't talk about how they set their and can't figure out where the data usage is being used when I'm not home. But yet I went to a different provider and I have interference in my line which is causing it to eat data. But their cox is too stupid to figure that one out. I mean if you're going to overcharge somebody at least have proof the backup what you're saying whereas me I have four tons of proof not to mention roughly let's say 48 plus hours of being put on hold and talking with Cox communications over slow internet speeds. Not getting the speeds and I'm supposed to get data usage data usage when I'm not home. Data usage when I'm home and not online and nobody can explain that to me nor explain to me when my contract ended that I signed. All they do is put me to billing and put me over to this other place of collections. Then they put me back over to billing and then billing back over there. I mean it's just a complete circle of nonsense
  

  Cox Communications

  Date: 04/05/2024

  Dear Kevin L******,
  Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Better Business Bureau.
  We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolution.
  It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that you have experienced, and we are deeply sorry we were unable to reach an agreed upon resolution.
  If you have any questions or concerns regarding your account, please contact our Customer Service department at 800.234.3993.
  Best Regards,
  COX – West Region
  ----------------------------------------------------------------------------------------
  The Executive Escalations Team

• Review fromRichard K

  Date: 02/24/2024

  1 star
  Poor customer service, if you bring up a issue with your net they will shut it off out of spit
  

  Cox Communications

  Date: 02/29/2024

  BBB# ****** 1 STAR REVIEW
  We want to thank the customer for taking the time to post his review. In receipt of this complaint, Cox was unable to connect with the customer via voice or email. We sincerely apologize for any inconvenience caused. Should the customer have any further questions about this matter, we ask that they contact our Executive Escalations Specialist at the phone number provided to them (via voicemail).
  Thank you.
  Cox Communications

• Review fromJohn E

  Date: 02/22/2024

  1 star
  Cox doesn't care about their customers or their experiences. Cox should NEVER be used. Find another service, any other service to avoid using this terrible company.
  Their service is subpar compared to similar companies, their prices are double (Actually quadruple when compared to the speed provided) the next nearest competitor. We get 600mbps for 119.00 no contract from Spectrum. Cox provides 300mbps for 250 and ridiculous contract period.
  This is basic common sense. Our company has learned the lesson the hard way. I will continue to advise anyone and everyone I know that Cox is terrible.
  I am changing my business account away from this terrible company. Their customer service didn't offer any solutions or even attempt to assist me with solving the above noted differences.
  

  Cox Communications

  Date: 04/04/2024

  Please know that Cox remains available to discuss your concerns 1-866-272-5777 if you wish to make changes to the services that are subscribed to.

• Review fromPam L

  Date: 02/17/2024

  1 star
  Cox waisted an hour of my time wanting me to answer questions and wouldn’t cancel my internet. It’s very frustrating. The customer service guy I’m sure was just doing his job but I won’t use them again because they don’t value my time.
  

  Cox Communications

  Date: 02/20/2024

  We want to thank Pam L********* for taking the time to file her concern. In receipt of this complaint, Cox spoke with Ms. L********* and we believe she is satisfied with our efforts to resolve this matter. We sincerely apologize for any inconvenience caused. Thank you.
  Cox Communications

• Review fromSara B

  Date: 02/16/2024

  1 star
  I think Cox is purposefully rendering internet obsolete after a period of quality services and forcing people to upgrade their services and modems to “get faster internet” stating their internet issues are due to customers “slow internet package/modem” despite the fact that the problems are new after a period of quality internet.
  
  Modem 1:
  I purchased a cost effect cheaper internet package and modem in June 2023. I had excellent internet speeds and consistent internet. Until suddenly, around 2-3 months in, I started having to reboot my modem at 7:30-7:45am about 2x per week. Then, the reboots started happening 6/7 mornings and then again between 5:45-6:30pm. Practically every night. I contacted tech support for help and went through all of their steps to fix it which would result in service after a reboot on their end- for about that night. I was told that my “internet package was not going to give me fast internet .” The question is really how that could be the case if I had approximately 2 months of excellent service. Well- I had to in store to trade it in and got a deal where they upgraded my modem but kept my bill the same. No reported outages in the area occurred during my internet issues either.
  Modem 2- got more months of good service until, just as above- suddenly I don’t. The weirder part about my internet issue this time is that the modem always has the steady white light on meaning I should have internet. The real kicker is that I’m losing internet at the exact same times that the first modem would lose internet. Had to reach out to tech support on 3 different days in one week with the same problem, at the same time. The first 2of the technicians reboots fixed it (again for literally only that night), the the third one was different. They gave me service but it was so slow it was rendered unusable before it stopped loading the webpage entirely. No reported outages on any of these days either as I always check first.
  

  Cox Communications

  Date: 03/05/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have contacted the customer directly to address their concerns. On February 23rd a Cox Field Service Technician was scheduled to visit the customer's residence to correct any issues causing interruptions in service. During the appointment the technician replaced the service drop line connecting the customers residence to Cox's network.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer.
  
  Senior Customer Care Specialist
  Executive Escalations Support Team

• Review fromMustafa A

  Date: 02/12/2024

  1 star
  the worst internet company. Wish they had competitor on all the zip code in Omaha

• Review fromNancy C

  Date: 02/12/2024

  1 star
  OMG! Living an Actual Nightmare!! My HOME Completely Burned Down. Cox has been Horrifying. They are billing me $740.00 for my burned equipment that I can not return. They have called me over 20 times wanting their equipment, threatened to come to the house, asked why I was being so defiante. No One has an answer or compassion. They even threaten to come to the house.....had I not been crying I would of invited them to meet the fire disaster gentleman and maybe they could of found the ash!
  For as much as we pay they should have insurance that covers natural disasters.
  Then when you try to resolve the issue, 2 times now. You are transferred multiple times, and no answers.
  It was recommended I turn it into my claim into my insurance, who are they kidding.....insurance is just as bad.
  RUN!
  

  Cox Communications

  Date: 02/14/2024

  Dear Ms. C***,
  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
  Bureau. Let me begin by thanking you for ***owing us the opportunity to serve you. We thank
  you for bringing your concerns to our attention. Doing so ***ows us to improve the quality of the
  service we provide to our customers.
  Our Executive Escalation team member spoke with you regarding your Cox account on February 14, 2024, and have provided a resolution for the concerns brought up in your complaint.
  If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993.
  Best Regards, 
   
  COX – West Region
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team 

• Review fromSally W

  Date: 02/06/2024

  1 star
  Terrible customer service. I was outright lied to when I called to order internet service. When I called to order it (which I didn't even want, it was for someone living in my house) I asked at least 5 times if there were any kind of installation charges and was told no. Only the monthly fee.
  I was charged an extra $100 install fee on my first bill and was told after several phone calls (twice the call was "dropped") there was nothing they could do. Terribly dishonest people. Figures.
  

  Cox Communications

  Date: 02/07/2024

  We want to thank Sally Wright for taking the time to file her concern. In receipt of this complaint, Cox spoke with Ms. Wright and we have addressed their concerns. We sincerely apologize for any inconvenience caused. Thank you.
  
  Cox Communications