Complaints
This profile includes complaints for Milan Laser Hair Removal's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 341 total complaints in the last 3 years.
- 137 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Milan Laser and have stopped treatment due to the fact that I have very bad reactions to the laser treatment and have had to be on a steroid. The provider left me a message stating that they were canceling my services and that I was paid in full. They are now saying that I owe money and will not cancel unless I pay an additional 163. They are now saying if I do not pay they will take me to collections and will not close out my account.
Business Response
Date: 11/28/2023
In response to the complaint from ******** ******
*** ***** became a client of Milan Laser Hair Removal on 6/12/23 when they participated in a free consultation. At the conclusion of the consultation, *** ***** purchased laser hair removal. Their choice of payment was through recurring payments to Milan. In our purchase agreement with *** *****, they signed and agreed to all sales being final and scheduled their first treatment.
On 11/18/23, Milan Laser was informed that *** ***** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with *** ***** and found that she had experienced a financial hardship, and she did not receive the help she needed, causing her to question whether or not she wanted to continue services. To resolve, an additional discount was offered and accepted, and measures are being taken to ensure the best client experience.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. Ms. Flack's complaint was handled quickly and we are happy to have resolved this concern and to continue to be a part of their hair-free journey.
Initial Complaint
Date:10/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed my contract on 6/12/2023 with Milan. I spoke with ******* for my consultation. She never said all sales were final, she just told me to sign in these places and it’ll be fine because she’ll send me everything. I ONLY went through with it because she told me that I could take a break from it & come back whenever I wanted. I didn’t know that even if I couldn’t go to appointment, that they would still be taking money out. SHE TOLD ME I PAY PER TREATMENT. I ended up paying her $288.88 dollars that day. She kept pushing for me to get a treatment that day which I didn’t. I know now that she wanted me to get a treatment because once you get a treatment you’re expected to stay in the contract. I no longer have the money to pay for this due to other financial problems. I also didn’t understand why I have to pay them and ally lending when I’m getting my services from MILAN not ***** I also called them after I signed that because I didn’t understand and all they could say is that that’s who they’re partnered with, you have to pay them first… which I just don’t understand. I want out of this contract. I cannot afford it and it is not per treatment like I was told.Business Response
Date: 10/24/2023
In response to the complaint from ******* *******
*** ****** became a client of Milan Laser Hair Removal on 6/12/23 when they participated in a free consultation. At the conclusion of the consultation, *** ****** decided to purchase laser hair removal. Their choice of payment was recurring payments to Ally and Milan. In our purchase agreement with *** ******, they signed and agreed to all sales being final and scheduled their first treatment.
On 10/21/23 Milan Laser was informed that *** ****** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with *** ******, and found that due to family circumstances, she was no longer able to fit her laser hair removal package into her budget. At this time, it was determined to refund *** ****** for the treatments they have not yet received.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. *** ******** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.Initial Complaint
Date:10/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a treatment plan and they did a loan payment for me. They did not tell me that it was final. The plan started on 8/21/23 and I have to pay $14,364 total. I have had no treatments, I cancelled it a few days after. Was never told that I would still be charged. The business has not tried to resolve it for me, they still want me to pay them.Business Response
Date: 10/26/2023
In response to the complaint from ******* *********
*** ******** became a client of Milan Laser Hair Removal on 8/21/23 when they participated in a free consultation. At the conclusion of the consultation, *** ******** decided to purchase laser hair removal. Their choice of payment was recurring payments to Allegro. In our purchase agreement with *** ********, they signed and agreed to all sales being final and scheduled their first treatment.
On 10/20/23 Milan Laser was informed that *** ******** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with *** ********, and found that due to a financial hardship, laser hair removal was no longer something that she could afford. At this time, it was determined to refund *** ******** for the treatments they have not yet received.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. *** ********** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.Initial Complaint
Date:10/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 6th, 2023, I signed a contract with Milan laser hair removal for $363.58 as a monthly payment for the next 2 years. I paid the first payment today. They were very pushy and I was not given any time to consider. They also pushed me to do my first treatment the same day, not even an hour afterwards. I had a bad experience and have a very painful breakout because of it, so I would like to get my contract terminated. I called them, but they said they could not do anything about it. I was not informed that all sales were final during the consultation and did not see it anywhere on the contract that I read. According to Ohio law, I should have 3 business days to void or otherwise dispute this contract. Is there anything that can be done?Business Response
Date: 10/10/2023
In response to the complaint from ****** ***** ******.
*** ****** became a client of Milan Laser Hair Removal on 10/6/23 when they participated in a free consultation. At the conclusion of the consultation, *** ****** decided to purchase laser hair removal. Their choice of payment was through recurring payments to Milan. In our purchase agreement with Ms. Thomas, they signed and agreed to all sales being final and scheduled their first treatment.
On 10/6/23 Milan Laser was informed that *** ****** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with *** ******, and found that she had received a reaction due to the treatments she had and felt uncomfortable moving forward. She expressed her concerns and was reminded by the clinic that all sales were final. At this time, it was determined to issue a full refund to *** *******
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. *** ******** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.Initial Complaint
Date:10/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sold a laser hair removal under the premise that it would remove hair from the entire area when if fact they cannot due to my tattoo. Predatory marketing behavior including false promises and fake promotions.Business Response
Date: 10/16/2023
****** ***** became a client of Milan Laser Hair Removal on 8/27/22 when they participated in a free consultation. At the conclusion of the consultation, *** ***** purchased laser hair removal. Their choice of payment was recurring payments to Ally. In our purchase agreement with *** *****, they signed and agreed to all sales being final and scheduled their first treatment.
On 10/5/23, Milan Laser was informed that *** ***** filed a complaint with the BBB. A member of Milan's Client Services Team attempted to reach *** ***** via phone and sms message on 10/5/23, sms message on 10/6/23 and via phone and email on 10/11/23. We were not able to connect with *** ***** to address their concerns.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. If we are able to connect with *** *****, we would be happy to address their concerns and come to an amicable resolution.Initial Complaint
Date:10/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attended a consultation for laser hair removal on May 26, 2022. The manager, **** ****, was punctual and extremely kind and informative. I signed a contract that day to get treated at Milan Laser Decatur. At first, everything was fine and consistent. On two occasions, I got in contact in advance if I wasn’t able to attend my appointment (both times due to my cycle). This year though, I have been canceled on approximately 5 times. More than half of those times, with little to no notice. And I would be informed through text with an insincere apology and then I would be responsible for calling in to get rescheduled for the appointments THEY cancelled. Even when you do call, they allegedly don’t have any appointment slots open for weeks, which causes you to be knocked off track with lasering. The last time they cancelled on me, I just requested to be moved to a different location that’s even further away from me. I called that location, got rescheduled, and now today, I received a message saying they need to cancel (after they had me confirm my appointment this morning). Every month, I am expected to pay almost $300 for these services that I’m having to fight tooth and nail to get. Milan Laser has been inconsistent and extremely unreliable. Had I known that this is how’d they be after I signed their contract, I would’ve never went to them. I am requesting to be released from my contract and to be reimbursed for the months I had to pay but despite having my services cancelled. Attached are screenshots of them canceling my appointments this year.Business Response
Date: 10/06/2023
In response to the complaint from Queen Pickett.
Ms. Pickett became a client of Milan Laser Hair Removal on 5/31/23 when they participated in a free consultation. At the conclusion of the consultation, *** ******* purchased laser hair removal. Their choice of payment was through recurring payments to Milan. In our purchase agreement with *** *******, they signed and agreed to all sales being final and scheduled their first treatment.
On 10/5/23, Milan Laser was informed that *** ******* filed a complaint with the BBB. A member of Milan's Client Services Team spoke with *** ******* and found that she was continuously cancelled on for her treatments due to provider illness or technical difficulties with the lasers. She went to another location only to have the same thing happen. To resolve, an additional discount was offered and accepted, and additional measures were taken to ensure a better client experience.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. *** ********* complaint was handled quickly and we are happy to have resolved this concern and to continue to be a part of their hair-free journey.Initial Complaint
Date:10/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I've been a client of Milan Laser for 8 months in Arizona at the Mesa and Chandler locations. I lost my job recently and it's because of this that I can't afford to make payments for these services anymore. I signed a contract back in December of 2022, and at the time I felt pressured/rushed into signing the contract during my consultation without fully understanding the details of the contract and the extent/length of the contract duration. Despite this, I tried to make it work because I want to have these treatments done, but unfortunately, I can no longer afford to pay for them. The extreme financial hardship I'm in won't allow me to do so. I've paid for 6-7 months worth of treatments but my schedule has only allowed me to have 4 treatments done so far. Considering this, I'd like to know if there's a way I can cancel my contract because I can no longer afford to pay for a service that I want but also felt that I was rushed/coerced into. I would like to continue services with Milan in the future when I have a sustainable income, but currently I have no income and no means of paying for any monthly payments. I believe I signed a 36 month contract. I contacted the payment services but they said that my contract can't be cancelled. They told me to call customer service to make arrangements but I've tried once before and they said they cannot cancel the contract. I'm at a loss for what to do.Business Response
Date: 10/16/2023
I have been in communication and have been actively working on a resolution that works best for this client.Customer Answer
Date: 10/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Milan Laser has reached out and offered several solutions to my complaint and I am working towards making a decision soon. They have offered me the option to cancel my contract or the option to continue on with their services if it is what I wish to do. They've been good at reaching out and helping me find a solution to resolve the complaint. I will continue to be in contact with Milan until I have made a decision. I am satisfied with the resolutions offered. Thank you.
Sincerely,
******** *******Initial Complaint
Date:09/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Milan Laser to help me with heir on chin area I talk to the person that took me into a room to talk about what the company offer. She told they can help in the area I wanted done she let me watch a video I don't know if was different vedio for different skin tones or not but I watched darker skin tone on there I watch close I seen where I hope it could help me and they said on the vedio about white color heir so when she returned to the room I asked questions that I learned in watching the vedio I told her I have white heir on my chin and in the vedio said it can't treat she told me we dont know how much black at the root to we start I said but chin heir is white she again said again the root she told the price came to 3500 pluse after 3 I said again they said do a few more we see I got to 6 I questions again I said I am not happy they said we have the manager call me I think she called I try to return call but desk person whoud not let me talk to she told give your information let me see I can help I told the manger called me It's going on 2 months now know call I emailed know respond they printed me the contract that she had me sign I read all the way through and in it talks about white hair she talk over that part and my concerns or white hair I am asking for my money back because she new I was worry about my hair color on face but now I know now I was a sale for the company I use to pluck my hair on face she told me to stop not only the hair come in faster and growing thicker and getting bumps when I didn't have any. I went from try help myself Confident to having something elsa to worry about all ask is for the company to make ir rightBusiness Response
Date: 09/25/2023
In response to the complaint from Sherry Abdul-Malik.
*** *********** became a client of Milan Laser Hair Removal on 1/16/23 when they participated in a free consultation. At the conclusion of the consultation, *** **********k decided to purchase laser hair removal. Their choice of payment was recurring payments to Ally. In our purchase agreement with *** ***********, they signed and agreed to all sales being final and scheduled their first treatment.
On 9/24/23 Milan Laser was informed that *** *********** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with *** ***********, and found that she only has white hairs and laser hair removal services would not have been beneficial to her. At this time, it was determined to fully refund this client.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. *** ************* complaint was handled quickly and we hope to always provide excellent customer service.Initial Complaint
Date:07/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon entering the building on 07/14, I was told the special would be 60% off when I asked what the current special was from the receptionist. After being viewing the plan builder, they said they couldn't do the 60% off for full because it would not show them the option, but that makes no sense in hindsight as they should offer the discount for whole body to entice people to choose that package. I signed the contract upon the urging of the manager for the 50% and feel lied to. Another issue, is that I mentioned I was going on a trip to Florida next week and encouraged me to get my first procedure done on Monday. The problem from research and pretreatment is that you should avoid swimming and sun exposure for a few days/weeks after your treatment, so this could have ruined my entire trip/left me with side effects. The what I feel was deception with the pricing, pressure, and apparent disregard for my trip/health has left me disheartened about the service. I wish to cancel the contract.Business Response
Date: 07/17/2023
In response to the complaint from ***** *********
Mr. ******** became a client of Milan Laser Hair Removal on 7/14/23 when they participated in a free consultation. At the conclusion of the consultation, Mr. ******** decided to purchase laser hair removal. Their choice of payment was reoccurring payments to *******. In our purchase agreement with Mr. ********, they signed and agreed to all sales being final and scheduled their first treatment.
On 7/15/23 Milan Laser was informed that Mr. ******** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with Mr. ********, and found that they were concerned with the price of the package not being offered at the same discount that was offered for individual areas. There was also a concern about being offered a treatment prior to his intentions to be out in the sun. At this time, it was determined to refund Mr. ******** for the treatments they have not yet received.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. Mr. ********'s complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.Customer Answer
Date: 07/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:07/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 26th, I went to Milan Laser for a free consultation. During that consult, I felt pressured and manipulated into buying the services. Therefore, I signed the contract and paid in full. At the time of the consult, I believed that this would be okay financially. However, after further review, I am no longer able to receive treatments due to a health concern, which also due to this health concern, will wreak havoc on my finances. I did not receive any treatments from Milan. On May 27th, I contacted Milan Laser, requesting the contract to be cancelled and that they issue a refund, however, they said all sales are final, and that they do not allow cancellations. I was not made aware that all sales are final until after my card had already been charged. When my request to cancel the contract was denied by Milan, I attempted to dispute the charge, however, they denied the dispute. It is my understanding that by law, a customer has the right to cancel a contract within three business days, however Milan did not allow me to do so. It is also my understanding that the company must give the customer 2 copies of documentation showing the customer their right to cancel the contract, however, this was not done by Milan.Business Response
Date: 07/10/2023
In response to the complaint from ******* ****.
*** **** became a client of Milan Laser Hair Removal on 5/26/23 when they participated in a free consultation. At the conclusion of the consultation, *** **** decided to purchase laser hair removal. Their choice of payment was through paying in full. In our purchase agreement with *** ****, they signed and agreed to all sales being final and scheduled their first treatment.
On 7/9/23 Milan Laser was informed that *** **** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with *** ****, and found that due to health concerns, she does not feel comfortable beginning treatments. Because of these health concerns, it makes her laser hair removal package hard to manage financially. At this time, it was determined to refund *** **** for the treatments they have not yet received.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. *** ****** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.Customer Answer
Date: 07/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20295720, and find that this resolution is satisfactory to me. I appreciate Milan Laser's help in getting this issue resolved.
Sincerely,
Claudia Gray
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