Business Profile

Timeshare Resale and Rental Marketing

Sell My Timeshare Now, LLC

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This business is NOT BBB Accredited.

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Additional Complaint Information

Customer Complaint:

If you have a complaint or concern against SMTN, LLC, please contact their office at 1-877-815-4227 and give their team an opportunity to address your dispute prior to filing a BBB complaint.

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Initial Complaint
12/21/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The business was supposed to provide an ad for a timeshare I had recently purchased. Contract is only presented after payment is processed but that is just a side note. The timeshare I bought was sold to me illegitimatly to me by the issuing timeshare company. Which I was refunded for. In less than 1 month later I explained this to smtn they said they never saw this before and asked me a few questions to which I promptly replied and never heard back. I suggested a refund or partial refund they never replied. Their contract provides closing costs. Help with the ad and filling the add properly in which one of these were provided. Further more I asked on several,,, over 10 times,, for the ad to be removed regardless of a refund as it is false representation of a product that doesn't exist. The company never did any due diligence about the timeshare ownership and is not willing to do any due diligence on the product that doesn't exist anymore. I cannot sell the timeshare because it is not owned. Smtn hasn't responded to any requests submitted in over 9 months
Customer response
12/30/2024
Company has finally answered me and issue is resolved they agreed on 50 percent settlement
Initial Complaint
12/12/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Around Nov. 1, 2023 I spoke to an agent at SMTN about selling my timeshare. I asked many questions and was unsure of using the service until the agent mentioned the maint. fee reimbursement option. I had already paid my timeshare maint fee in 2023 before I signed up with SMTN. On Dec. 4, 2024 I called SMTN to get the right procedure for reimbursing my maint fees. The agent I spoke to gave me the information, but also gave me another number to call ************ to get a better explanation. When I called that number the agent asked for my information to pull up my account. I was then informed that I had missed a yearly subscription payment of $148 dollars. I told the agent I didn't know of any payment nor was I notified it was coming due or that it was late. They said it was in my agreement. So I asked to speak to a manager or supervisor. The agent told me the supervisor would call me ******* one called, so I called SMTN again. I was transferred to the supervisor. I told him the whole story and he reiterated the earlier agent's words about the yearly payment. The supervisor added there was a $199.00 reinstatement fee in addition to the $148.00. After some complaining ( I believe I said he was holding me hostage) I said if I pay this reinstatement and the yearly charge, then what do I do to get reimbursed for my maint fees. The supervisor stated I could no longer receive cash reimbursement for my maint fees. If reinstated I would receive travel credits to use on their website. I told the supervisor I thought he was shady and I would complain in every forum available. I was digusted and ended the conversation. I then wrote a complaint on their website and have received no answer. I feel as though this company has tricked me from day 1. This yearly payment was never mentioned in the sales pitch and I received no notice of it by email or on the SMTN website/. I pay my bills and would have paid that.
Customer response
12/28/2024
I sent an email with my complaint number in the subject line, I couldn't figure out how to attach the emails that SMTN had sent me to this document.
Business response
01/07/2025
SellMyTimeshareNow is pleased to share that after reviewing Mr. ******* concerns, we were able to get him in contact with the correct party to help address those concerns and resolve this matter with him directly.SMTN encourages the owners that we work with to contact our ************* team anytime they feel that they need additional support or assistance. We are dedicated to constantly improving our services and look forward to working with Mr. ****** to get his interval sold.

While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************* department at **************. We are confident we can address our clients' concerns and ensure a positive outcome.
Customer response
01/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Nothing has actually happened yet, but SMTN has agreed to continue the process and reimburse my maint. fees after completing some additional steps. That's all that I was looking to accomplish.

Sincerely,

******* ******
Initial Complaint
12/11/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Collected nearly $5000 in up front fees. Has provided zero assistance besides pre-made general emails. Attempting to charge additional fees to stay a member until my product is sold. Misleading advertisements. Has not contacted nor updated my account in nearly 2 years. Wish to have a full or partial refund. Or sell my time share.
Business response
01/01/2025
SellMyTimeshareNow appreciates Mr. ***** for taking the time to share his concerns. SMTN is a marketing and advertising company that offers owners an online platform to get the best possible exposure on the internet for the resale of their timeshare. Our company uses sophisticated search engine optimization and marketing technology and techniques to drive the most buyer traffic to our site. While we cannot guarantee a timeframe for each owners individual success, we do guarantee to continue working with them until they are successful in finding a buyer for their property. Upon further review of Mr. ******* file, we see that the additional fee he is referring to is a renewal fee for a separate optional service, which we understand he is not interested in renewing and his file has been updated. Our Customer Solutions team is confident that we will be able to work with Mr. ***** to resolve this matter with him directly.

While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can fully address our clients' concerns and ensure a positive outcome.
Customer response
01/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
12/10/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We signed up to sell our timeshare with them over a year ago and were told that yes our property would sell like hotcakes. Well it's been over a year, no communication. We've lowered the price twice and have had no interest. I have complained to the company. The agent just brushes off our complaints and just ends the call. This is a scam business. We've asked for a refund and were told we were past the rescission date, which we were never told about in the first place otherwise we would have cancelled during that time period.
Business response
01/01/2025
SellMyTimeshareNow appreciates Mr. ******* for sharing his concerns regarding his active account with **********************. At this time, we are continuing to work with him to market his property on our platform. Our company utilizes advanced search engine optimization and marketing techniques to drive the most buyer traffic to our site of any resale marketplace in the industry,and our teams are working constantly behind the scenes to give owners the best chance of selling their timeshare as possible. While we cannot guarantee a timeframe for each owners individual success, we do guarantee to continue working with them until they are successful in finding a buyer for their property. Our contracts outline our Terms of Service and are reviewed and sent to our clients upon signing up for our services. Our Customer Solutions team will continue to work with Mr. ******* on his account so that we can mutually resolve this matter.

While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.
Initial Complaint
12/10/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
********* promised to sell my timeshare within a years time. I paid over $3500 and the company states they cover they will cover the maintenance fees while you are selling the timeshare. They had me list it at a crazy price originally of like $7500 and I knew it was ridiculous. I have since dropped the price to $1700 and now I am seeing that other people are having similar issues on BBB here. This is a scam, I would like my money back or my timeshare bought by them. please send me the maintenance fees as promised. The reponse from this company is always many days after and very vague. Help!
Business response
12/30/2024
SellMyTimeshareNows Customer Solutions team has received ********** information and are reaching out to him directly regarding his active account. We appreciate him sharing his concerns and are continuing to work with him to market his ownership. While we cannot guarantee a timeframe for each owners individual success or a sales price at which the ownership will sell,we do guarantee to continue working with them until they are successful in finding a buyer for their property. Our Customer Solutions team will continue to work with Mr. ****** on his account and do everything in our power to help him successfully sell his timeshare.

While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.
Customer response
01/02/2025

Complaint: 22659558

I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Sincerely,

****** ******
Customer response
01/07/2025
This company has done nothing to solve the problem?
Initial Complaint
12/04/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company gave me misinformation on pricing of my Grand Timber timeshare in ************. They suggested that the market price of $29,000 and there has been no activities to warrant paying a fee of $1998.00. The customer service has continued to fail in providing any reasonable solution or refund.
Business response
12/24/2024
SellMyTimeshareNow appreciates Mr. ***** for taking the time to share his concerns regarding our service. SMTN is a marketing and advertising company that offers owners an online platform to get the best exposure on the internet for the resale of their timeshare. We invest heavily in search engine optimization and marketing technology to drive the most buyer traffic to our site, giving owners advertising through our service the best possible chance of selling their timeshare. While we cannot determine the timeframe of each individual success, we are committed to helping our clients until their interval is sold. Our Customer Solutions team is actively working to connect with Mr. ***** so that we can gather additional information and resolve this matter with him directly. We are dedicated to constantly improving our services and look forward to working with Mr. ***** to get his interval sold.

While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.
Initial Complaint
11/06/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
******************************** signed a contract to have them advertise and negotiate on my behalf to sell my time share on their website ******************************** Transaction 1/6/24 $ ******** The dispute is they never performed the service we contracted then to perform. I have contacted them and lowered the sale price 3 times. The last time well below their previous sale price history of other comparable units. They have never contacted me about anything. I even tried to buy another time share from their website. They never called or emailed me in response. It is a scam and I am embarrassed that I believed they could help me,
Business response
12/01/2024
SellMyTimeshareNow is pleased that we were able to connect with Mr. ****** and come to mutually agree on a resolution. SellMyTimeshareNow considers this matter to be resolved.
Initial Complaint
10/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Since we signed the contract to see our timeshare on November 10, 2022, the company has not been in touch with us at all. We originally talked to ***** ******, the sales person, and every time that we have tried to contact him, he has not returned on single telephone call. We originality listed the property at $ ********* and have reduced it several times. The latest change was to reduce the property to $ ********. There have been no offers, no communication from SMTN or ***** ******. This complaint is for a total lack of communication from Sell My Time Share Now, LLC, and a lack of effort on their part in marketing and trying to sell our property. I believe that this company is a scam and has no interest in helping their customers.
Business response
11/18/2024
SellMyTimeshareNow has reached out to Ms. ****** since receiving her initial post but have been unsuccessful thus far. We are still actively trying to connect with her so that we can address her concerns and work toward a resolution. We urge Ms. ****** to contact our Customer Solutions team *************) at her earliest convenience as we are confident that we can resolve this matter with her.

While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at ************** before filing a complaint. We aim to provide a positive experience and are confident we can properly address any concerns and deliver a satisfactory outcome.
Initial Complaint
10/09/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On October 4, 2022 contracted with **** to sell my timeshare. I paid $1,998 USD. The *** told me he would sell my timeshare, and we were given the valuation of around $5,000. I was very surprised to hear that as I thought the resale market for timeshare properties was oversaturated, but I was told that the $5,000 price was fair market value and that I should have no problem selling. I decided to list at $3,900 to be more competitive. I eventually dropped the price to $1,900 on July 28, 2023. To date, I have dropped the price on my property to $50 and it still has not sold. There is no way that my property was worth the initial suggested listing price of $5,000 This is a SCAM. What they are doing is immoral, illegal, and an outright deception. No one should be put through this. They need to be held accountable for their actions. I want a refund!
Business response
10/18/2024
SellMyTimeshareNow is pleased to share that our Customer Solutions team has spoken with Ms. ******** directly regarding her concerns and account with **********************. We are continuing to work with her to market her property on our platform. Our company utilizes advanced search engine optimization and marketing techniques to drive the most buyer traffic to our site of any resale marketplace in the industry, and our teams are working constantly behind the scenes to give owners the best chance of selling their timeshare as possible. While we cannot guarantee a timeframe for each owners individual success, we do guarantee to continue working with them until they are successful in finding a buyer for their property. Our Customer Solutions team will continue to work with Ms. ******** on her account and do everything in our power to help her successfully sell her timeshare.

While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.
Initial Complaint
10/07/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
With my SMTN agreement, I also agreed to include the Maintenance Fee Protection Addendum, which allowed SMTN to have access to my units for 2023 and 2024 in exchange for reimbursing my maintenance fees to me once the use time was completed. One of the timeshares use was completed on 12/31/2023 and the other at the end of 3rd week in Jan, 2024, approximately ***** January, 2024. SMTN was to pay both of these maintenance fee amounts to us within 5-7 business days. Starting in early Feb 2024 through the 1st week in Oct 2024, I have been in contact with ************* tean members, both telephone and email interactions, including direct face-to-face meeting with one of the managers, ****** *****, as well as telephone and email interaction with Maintenance Fee Program team, including one of the Managers, ***** *******, without any information regarding my account. Now all calls and emails go unanswered. I have requested but have not been given management contacts above the manager level. Next step has already begun, engaging a consumer affairs attorney and reaching out to the State of *********************************. I am looking for a response to the outstanding matter.
Business response
10/17/2024
SellMyTimeshareNow is pleased to share that our ************* manager has been in contact with Mr. ****** to discuss his concerns regarding our services. We are actively working with him and our vendors to ensure that the issues he had outlined are being addressed. We will continue to work with Mr. ****** until this matter is mutually resolved.
While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************* department at **************. We are confident we can address our clients' concerns and ensure a positive outcome.

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