Complaints

This profile includes complaints for Miele, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Miele, Inc.

  9 Independence Way Princeton, NJ 08540-6621

• 

  Miele Inc.

  680 8th Street Suite 169A San Francisco, CA 94103

• 

  Miele, Inc.

  69 Smithe St Vancouver, BC V6B 1C3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased countertop coffee maker, CM5510, which arrived 3/22/22. We are a repeat customer of ********************** vacuum cleaners so thought the coffee maker would have the same quality. However, it was clear that the milk does not foam as advertised and you not only have to empty the drip tray prior to making a cup, it requires you to empty in between cups of coffee which is excessive. You spend more time emptying the drip tray than making actual cups of coffee. Also, the coffee is not that hot even though we turned on the pre-brew feature.I contacted Miele CS and ****** (manager) approved return of the unit for a full refund. We returned the unit using the instructions as provided but it was serviced and returned to us. We sent it back and included the email inside the box showing the Return #, etc. for full refund (not a repair). I provided proof of delivery of 6/29/22 to Miele. As of 8/11, no refund and my inquiries are being escalated within Miele. I would not recommend Miele as a company as they have lost touch with their clients and their customer service is horrible.

  Customer Answer

  Date: 08/23/2022

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have received the full credit from Miele as of today, 8/20/22.
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a $9,000 refrigerator with which I have been without since March 2022. This is a refrigerator that is only 8 years old.Background In March of this year, I noticed that the refrigerator had stopped working and was not keeping anything cool and would not go below 68f.I called customer service and they sent an engineer who changed the electrical unit for the refrigerator (the freezer works) but he noted at the time that he thought it could be the sealed unit that had failed. This cost me $300.The fix did not work and I called again. The same engineer came again, looked and said it was the sealed unit. He noted that he would let the correct people at Miele know and they would be in contact with me.Three weeks later and I had heard nothing. I called back and asked what was happening. I was told that Miele do not replace sealed units and I was given two telephone numbers of external companies to call.I called Stirling and they said they would come and look. I explained that it was the sealed unit. They came, and agreed with me. I heard nothing for another two weeks. I called them back and they said they were waiting for the part from Miele.I finally, in total frustration, posted a complaint on ******* and was immediately contacted by *********************, ***************** Coordinator who noted that he would look into my issue. After hearing nothing, I emailed and called him and he said that Miele would authorize a new, replacement refrigerator as this should not have happened, or I could have the sealed unit replaced. He noted that it could be 4-6 months to get a new refrigerator, or the sealed unit would be a few weeks. I initially opted for the sealed unit as I am using a college dorm refrigerator and having to go to the supermarket 4-5 times a week.I was then contacted and told I would have to pay labor of $1300. I have emailed customer service and the ***** I have had NO response at all.

  Business Response

  Date: 08/10/2022

  Good afternoon BBB of **,
  
  Thank you for making us aware of ****************** concern and giving us the opportunity to response. We have advised ****************** that due to the refrigerators warranty; Miele will not be providing anything more than what it requires for an 11-year-old refrigerator under the warranty guidelines. There is nothing more that Miele can do for ******************, It is up to him on how he wants to proceed with his service and repairs.
  
  Regards,
  
  Quality **************** Miele ***

   

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Miele Refrigerator and it broke down in less than a year 5 months to be exact. I had always heard how Miele were reliable products with excellent customer service, but that isnt what Im experiencing right now its literally a fight to get a hold of them and have paid out of pocket to have them diagnose the appliance without repairing or replacing it. Please help.

  Business Response

  Date: 08/17/2022

  Hello NJ Better Business Bureau,
  
  Thank you for making us aware of Mr/********************* ********* and allowing us the opportunity to respond to it. 
  Our next step will be to contact Mr./***************** to address their concerns in an attempt to amicably resolve
  their *********. 
  
  Respectfully,
  
  Quality **************** Miele ***

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Miele SET220 wand to replace the one that came with my vacuum cleaner on August 9, 2021. This part is supposed to have a 1 year warranty. I have called Miele multiple times to obtain warranty service, and they refer me to service companies. I have called multiple service companies who say they will not fix this item. I have relayed this to Miele and they just give me more numbers to call some of which are 2+ hours from my house, all say they will no fix the item, some are closed and others don't respond.

• Initial Complaint

  Date:07/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the top of the line washer WXR860 and heat-pump dryer RXR860, delivered on October 4, 2021. Since we purchased them, we have had one major problem with the dryer and now two major issues (one pending service) with the washer. The machines are lemons. Miele has been dreadful responding to requests for service; the service department is either seriously understaffed or incompetent. Today I called more than 50 times, literally. Every time we have contacted service, we are asked to provide proof of purchase as though Miele has no records. Every time the service appointment is more than a week after the request. This is the third Miele washer-dryer set we have owned. We never had issues like this with Miele before.

  Business Response

  Date: 08/09/2022

  Good morning BBB of **,

  Thank you for making us aware of consumer ********* matter and giving us the opportunity to respond to it. We spoke with the ***** service supervisor on the status of the unit. They have the consumer schedule for service on 08/10/2022 with parts to repair the unit. Once they report back with status of the unit, we will know how to proceed then after. We apologize for any inconvenience on this matter.

  regards,

  Quality **************** Miele ***

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a dishwasher installed by a Miele ***************** late 2017 after purchasing from a local appliance store. We immediately were not happy with the installation. Just opening the door of the dishwasher to the fully open position would make a loud noise of metal knocking on metal. We. called the concierge service to schedule a return visit to address the noise. This noise was ultimately fixed during the follow up visit, but I am not certain as to how it was fixed. I do suspect the dishwasher was potentially flawed and damaged more during this visit.Next, in November 2020. The door of the dishwasher would not ************ the door could not close. I called Miele Customer Support and they sent a technician. The technician took out his phone and started to take pictures of the dishwasher door just at the base where the door hinge is located. The door was damaged and the unit had never been serviced since the original resolution by the concierge service. The damage was to the stainless steel cover was not flush with the door frame and is bent in a weird way to suggest someone had trouble fitting the door. In August 2021 we almost had an electrical fire with our dishwasher. Thank goodness we were home. During the cycle, the dishwasher made a weird noise and as I approached I could smell a strong odor of electrical smoke/fumes. Theunit would not manually turn off so I pulled the plug. Ultimately a new technician arrived and inspected the dishwasher. This technician was able to remove the door and observed a fried computer board with a crack. The technician also commented dishwasher was not installed properly.After several calls w/ Miele Customer Support, I did everything they suggested and documented the history and sent them the information. Still no one has called after 6 calls to their support. They even had the gall to say they didn't install it even though we have a record; as if we made up the term Miele *****************

• Initial Complaint

  Date:07/02/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received our brand-new Miele appliance that was installed April 2022, we have had six service repairs and no resolution or fix to the issue. The issue is that the refrigerator does not cool whatsoever. They have sent Miele service technicians out as well as outsourced to a repair company to no avail. We have tried contacting Miele at least twice per week via phone call as well as email and each time we get the same answer- we are reviewing our case; thank you for contacting Miele. No resolution whatsoever, at this point we are requesting a full refund or a replacement of a brand new refrigerator. It has been over 2 months.

• Initial Complaint

  Date:06/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to find/locate a repair service to fix my $4,000 Speed Oven

  Business Response

  Date: 06/27/2022

  Good afternoon BBB of **,
  
  Thank you for making us aware of the consumer's service concerns. We apologize for any inconvenience on this matter. If the consumer is looking for a service tech, they can search for an authorize technician at www.mieleusa.com and click on the service link. If they would like to call our consumer support directly,please call us at ************ or send us an email at ********************************** and one of our consumer support representatives should be able to help them with any question or concern they may have.
  
  Regards,
  
  Quality Assurance Group
  Miele ***

• Initial Complaint

  Date:06/23/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem is that my new Miele washing machine (WXI860 purchased 28 Jan 2022, installed 21 Feb 2022) trips its Ground Fault Interruptor (GFI) mid-cycle. I had special dedicated electric circuits run to my laundry room specifically for the new machine and its companion dryer, with GFIs per ***************** Code; when this tripping problem arose the electrician returned to my house and confirmed the circuits and GFIs were properly installed and functioning. I arranged a Miele warranty service call and a Miele technician told me that GFI tripping is normal for my machine because of its special large variable-speed motors. The technician told me that Miele's guidance is to have people switch their laundry room electric outlet to a non-Code non-GFI outlet, or buy Miele's NEMA adapter to covert the 240v dryer outlet into two non-GFI 120v outlets. He said it may also be possible that a different GFI would allow the machine to run without tripping.This situation is a problem for me for at least three reasons:(1) GFIs on 120v outlets are required in household laundry rooms by the ***************** Code;(2) contrary to the technician's real-world comment to me, Miele product information on this washer makes no mention anywhere of incompatibility with all or some GFIs, nor does it provide specifications for a GFI that would allow normal function;(3) taking a properly functioning GFI out of a home electric circuit because an appliance is tripping it raises red flags for safety. I have asked how I can be sure that my particular machine is tripping due to "normal operation" and not due to a true ground fault; the technician was unable to provide an answer and the company has been unresponsive.