Complaints

This profile includes complaints for Village Capital & Investment, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Village Capital & Investment, LLC

  2460 Paseo Verde Pkwy Ste 110 Henderson, NV 89074-7136

  
• 

  Village Capital & Investment LLC

  913 South St Ste 3 Stockton, MO 65785

• 

  Village Capital & Investment LLC

  1645 S Central St Bldg B Ste 4 Colorado City, AZ 86021

• 

  Village Capital & Investment LLC

  Tucson, AZ 85715

• 

  Village Capital & Investment LLC

  13961 S Minuteman Dr Ste 200 Draper, UT 84020

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a mortgage that was bought by village capitol and I have been trying to refi with a different company. The first payoff amount showed that I hadnt paid my mortgage in 7 months. Village capital went back and found all my payments that were made on time. Another payoff was requested, still they were missing payments that had had made. They said they fixed it. We requested an updated payoff, now they are saying they never received the month before a payment, which I can prove with my bank statement and now they reported to the credit bureau that I have a 30 day late notice, which is incorrect. I can never speak to a manager, they say they will call me back and only one that s past month have they done that. They said if I call everyday asking for a manager then the manager cannot legally call me back because that would be harassment on their end. This issue is not being fixed, I cant speak to accounting because they dont have a phone number. I not get a manager will call you, which they dont. Im about to lose my refi opportunity this saving me hundreds each month. This company is a fraud, I believe this is nefarious in nature to keep the loan. There have been many complaints with this company that resemble mine. This entire time we keep getting calls and texts from loan officers with village capital to refi with them. I have have had nothing but headaches and frustrations while not being able to get a hold of a simple manager and the people on the other line always tell me there is nothing that they can do. I will be hiring a lawyer and pressing charges.

  Business Response

  Date: 11/25/2024

  Dear ****** and ***** *****:
  We acknowledge receipt of your correspondence addressed to the Better Business Bureau, dated November 12, 2024. In your complaint, you alleged that Village Capital & Investment LLC did not provide a correct payoff amount and failed to apply a payment.
  Upon review, we identified an issue with the payoff statement sent to you on October 16, 2024, which reflected the loan as being due for April 1, 2024. This discrepancy stemmed from an error with the buy-down adjustment.
  Per the terms of your buy-down agreement, the buy-down amount was set to reduce your monthly payment by $760.33 from March 1, 2023, to March 1, 2024. Beginning April 1, 2024, the reduction was supposed to decrease to $388.78 through March 1, 2025. However, this adjustment was not implemented as scheduled. As a result, the higher buy-down reduction of $760.33 continued to be applied for an additional six months, resulting in 18 months of the higher reduction instead of the intended 12 months.
  This issue was brought to our attention on October 9, 2024, when you contacted our customer service line to report that no monthly statement had been issued. On October 15, 2024, we began correcting the payments for April through September 2024. Initially, funds were applied incorrectly due to the higher buy-down reduction of $760.33. These payments have since been reallocated to reflect the correct buy-down reduction of $388.78. This process was completed on October 21, 2024, and your account has been updated accordingly.
  The most recent payoff now reflects the loan as being due for October 1, 2024. Below is a detailed payment history for your reference:
  09/27/2024: Septembers payment of $3,703.58 was made.
  10/01/2024: Octobers ACH payment of $3,831.30 was initiated.
  10/02/2024: Octobers ACH payment was reversed due to insufficient funds.
  11/01/2024: Octobers ACH payment of $4,202.85 was initiated.
  11/04/2024: Octobers ACH payment was reversed due to insufficient funds.
  The Automated Draft Payment (ACH) was canceled on November 11, 2024. To date, no additional payments have been received, leaving the October and November payments outstanding. I've attached your buydown agreement for you reference. 
  
  If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or email us at ***********************************************************************************************************. 
  Sincerely,
  Consumer Complaint Department
  
  

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting emails from this company regarding a payoff request. I am not doing business with this company and don't know if these emails or a scam. I'd like for them to look into this and stop emails to myself and my staff.

  Business Response

  Date: 11/21/2024

  Dear ***** **********,
  

  We acknowledge receipt of your correspondence submitted to the Better Business Bureau, dated November 12, 2024. You have raised concerns regarding email communications allegedly sent by Village Capital & Investment LLC to **********************************
  After a thorough review, we were unable to locate any records associated with ********************************* in our database. Furthermore, we have no record of any prior contact with you before receiving this complaint.
  To assist in resolving this matter, we kindly ask that you forward the emails in question to our ************************** at ************************************************************** This will help us better understand the source of the information and take any appropriate steps based on our findings.
  If these emails originated from a third-party organization, we recommend reaching out to them directly to request removal from their mailing lists.
  Should you have additional questions or require further assistance, please feel free to contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST, or via email at **************************************************************
  Sincerely,
  Corporate Office

  Customer Answer

  Date: 11/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4th, 2024 i refinanced my home loan from account # ********** to account number ********** with *********************************************. I had made a payment on the first account on 1 October 2024 in the amount of ******* as scheduled per the loan terms. Upon signing of the documents on the 4th I noticed the original loan payoff did not reflect the new payment made, and called ***** ******* my loan officer with Villiage Capital to inquire whether documents needed to be adjusted or if a refund would occur. He advised that a refund would occur once the account was settled. It is now November 6th and I have attempted to contact the loan officer, and Village Capital to resolve the discrepancy. I have been unable to reach ***** *******, and was advised by customer support to reach out to him because "there are no notes indicating the refund"

  Business Response

  Date: 11/12/2024

  Dear ***** *****:
  

  We are in receipt of your correspondence addressed to the Better Business Bureau, dated 11/06/2024. You stated that Village Capital & Investment LLC has not issued a refund from the refinance. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
  As part of our standard procedure for all VA and FHA loans, Village Capital & Investments LLC holds any remaining funds in the designated escrow account for 20 business days after receiving the payoff amount. This is located in the ************************************ Rules & Policy Subpart C ******* subsection (b). This period allows us to ensure that all potential insurance and tax bills are fully settled. Once we have verified that all obligations have been cleared, the remaining funds are then released and mailed to the borrower via check.
  After reviewing the original loan ending in #****, we noted that the funds from the escrow account were pulled on October 28, 2024, and subsequently issued a check for $3,916.61 on November 4, 2024, which follows the 20 business day allowance. This total includes both the remaining balance in your escrow account and your October payment of $2,348.24.
  We appreciate your patience and understanding in this matter. If you have any further concerns or questions do not hesitate to contact us. 
  
  We believe that this response fully addresses the concerns outlined in your Better Business Bureau correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or email us at ***********************************************************************************************************. 
  

  Sincerely,
  Corporate Office
  

  
  

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 100% disabled veteran living in *****. Under Texas law, I am tax exempt from property tax 100%. I provided all necessary documentation as required. Village Capital has refused to comply with the law and continue to add tax to my mortgage.

  Business Response

  Date: 11/11/2024

  Dear Leuruna *******:
  

  We are in receipt of your correspondence addressed to the Better Business Bureau, dated 11/04/2024. You stated that Village Capital & Investment LLC has charged you taxes though you have a tax exemption. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
  Thank you for reaching out with your concerns. We have carefully reviewed your account and the circumstances surrounding your tax exemption application, and wed like to clarify the situation.
  On October 10, 2024, we received your email with a copy of your tax exemption approval letter. Our tax vendor, ******, promptly verified the exemption with the county. The county confirmed that since the exemption was granted mid-year, it would only apply to the remaining months of this tax year. However, for the 2025 tax year, the exemption will apply for the full year, and your monthly payment will be adjusted accordingly once the new tax bill is processed.
  We prioritize accuracy in managing your account and partner with reliable vendors like ****** to ensure all verifications are properly conducted. We apologize for any inconvenience and appreciate your patience as we address this matter. Please feel free to reach out if you have further questions or need additional clarification.
  We believe that this response fully addresses the concerns outlined in your Better Business Bureau correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or email us at ***********************************************************************************************************. 
  Sincerely,
  Corporate Office
  

  
  

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our mortgage payments recently increased due to an escrow shortage, creating a significant financial burden. We immediately contacted Village Capital to discuss options and were informed over the phone that a 24-month extension on the escrow shortage payoff period was likely possible. We were told to expect an email confirmation, which was never sent. We proactively followed up multiple times to ensure we met any required timelines.Despite our consistent communication, Village Capital later denied our request, incorrectly claiming we waited two months before contacting them. This accusation is unfounded, as we reached out promptly upon noticing the increase and diligently followed up to avoid any ******************* addition, we would like to highlight that we have never been late on a mortgage payment or missed any payments, despite financial challenges and sacrifices in other areas. We believe this payment history reflects our commitment to meeting our obligations and should have been considered in the decision process.

  Business Response

  Date: 11/07/2024

  Dear ****** D. ****:
  

  We are in receipt of your correspondence addressed to the Better Business Bureau, dated 11/04/2024. You stated that Village Capital & Investment LLC has denied your request for an escrow shortage extension, though you kept in communication, you were ultimately denied due to contacting us outside of the 2 month shortage extension request window. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
  Thank you for reaching out and allowing us the opportunity to address your concerns.
  On June 24, 2024, an escrow analysis was mailed to you, providing the updated payment details. For escrow shortage extension requests, our procedure requires a response within 60 days of the new payment's effective date. With an effective date of August 1, 2024, the deadline for response was October 1, 2024.
  We have since discussed this matter with the escrow manager, and Im pleased to inform you that your shortage extension request has been approved, effective November 6, 2024, and applied to your account as of November 7, 2024.
  Village Capital & Investments LLC is dedicated to ensuring accuracy in all matters, and we are enhancing our processes within the escrow department to further support timely handling of future requests. If you have any additional questions, please feel free to reach out.
  
  
  We believe that this response fully addresses the concerns outlined in your Better Business Bureau correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or email us at ***********************************************************************************************************. 
  Sincerely,
  Corporate Office
  

  
  

  Customer Answer

  Date: 11/09/2024

  Dear BBB,

  
  

  Thank you for facilitating communication with Village Capital & Investment. I have reviewed their response and am pleased to see they have approved my escrow shortage extension request, effective November 6, 2024.

  
  

  To ensure complete clarity, I would appreciate a detailed breakdown of the new monthly payment, reflecting the extension terms. Once I receive and review this breakdown, I will be able to confirm if I am fully satisfied.

  
  

  Thank you for your assistance in reaching a resolution.

  
  

  Sincerely,

   

  ****** ****

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22506977
  
  I am rejecting this response because: Dear BBB,

  
  

  Thank you for facilitating communication with Village Capital & Investment. I have reviewed their response and am pleased to see they have approved my escrow shortage extension request, effective November 6, 2024.

  
  

  To ensure complete clarity, I would appreciate a detailed breakdown of the new monthly payment, reflecting the extension terms. Once I receive and review this breakdown, I will be able to confirm if I am fully satisfied.

  
  

  Thank you for your assistance in reaching a resolution.

  
  

  Sincerely,

   

  ****** ****

  
  
  

  Business Response

  Date: 11/25/2024

  Dear ****** D. ****,
  We acknowledge receipt of your complaint submitted to the Better Business Bureau on
  November 12, 2024, and appreciate the opportunity to address your concerns regarding the
  break down of the escrow shortage extension applied to your account
  As of November 6th, 2024 your escrow balance was at a negative $3,921.61. We applied for a 24
  month extension that allows you to spread the payment over these months (3921.61/12 =
  $163.40). Your monthly payment will show an additional escrow shortage amount of $163.40
  each month.
  During our review of the account, we observed that the increase in the escrow amount is
  attributed to lender-placed insurance. If you are able to obtain alternative insurance coverage and
  provide the declaration page as proof, it is likely to result in a decrease in your escrow payment.
  Please submit the required documentation at your earliest convenience to
  *********************************************************************************.
  If you have additional questions or require further assistance, please dont hesitate to contact our
  Customer ******************* We are available Monday through Friday, from 5:00 a.m. to 7:00
  p.m. PST, at ************** or by email at ***********************************************************************************************************.
  Sincerely,
  Consumer ********************

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22506977
  
  I am rejecting this response because:

   

   

  June 24, 2024, we received an escrow analysis that indicated an escrow shortage amount of $3,921.61.

   

  We have made $1,527.04 in payments toward this shortage between August 2024 and November 2024.

   

  We had requested a 24-month extension to pay the shortage, which was denied until we escalated the issue to the Better Business Bureau (BBB). After our complaint, Village Capital & Investment, LLC approved the extension on November 7, 2024 with the revised monthly payment of $1,728.59. However, the new payment amount does not align with the amounts we have calculated based on the shortage and the payments weve already made.

   

   

  Analysis of Payments and Discrepancies:

   

  The remaining shortage balance after our payments should be $2,394.57 (calculated as $3,921.61 - $1,527.04).

   

  Based on the remaining shortage balance of $2,394.57, the correct monthly payment spread over 20 months should be $119.73 ($2,394.57 20 months).

   

  However, the approved monthly payment is $1,728.59, which significantly exceeds the calculated amount for the shortage repayment.

   

   

  Specific Issues:

   

  1. Overpayment: The approved payment amount of $1,728.59 is significantly higher than the calculated amount based on the shortage and the remaining balance. Our calculation suggests the new monthly payment should be $119.73 over the next 20 months, not $1,728.59.

   

   

  2. Non-Application of Prior Payments: We have made $1,527.04 in payments toward the escrow shortage, but it appears these payments have not been properly applied to the shortage in the records. We request a detailed breakdown of how these payments were applied.

   

   

  3. Request for Clear Breakdown: We are requesting a clear explanation of the approved payment amount of $1,728.59, as well as a full breakdown of our escrow balance, including the correct application of the $1,527.04 that has already been paid.

   

   

   

  Actions and Expectations:

  We are requesting that you provide a detailed explanation of the following:

   

  1. A breakdown of how the $1,527.04 we paid from August to November has been applied to the escrow shortage balance.

   

   

  2. A clear explanation of why the new monthly payment amount is set at $1,728.59 and how this figure was determined.

   

   

  3. A revised payment plan that accurately reflects the $119.73 monthly payment over 20 months, which should reflect the remaining shortage balance.

   

   

  4. Documentation showing the correct application of all payments made and the current state of the escrow account.

  
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 12/10/2024

  Dear ****** D. ****,
  

  We acknowledge receipt of your complaint submitted to the Better Business Bureau on November 12, 2024, and appreciate the opportunity to address your concerns regarding the  breakdown of the escrow shortage extension applied to your account.
  The original shortage payment was $326.80. When multiplied by 4 months (August to November), this would total $1,307.20. 
  In 2024, the insurance premium increased from $1,854.96 to $2,951.52. Additionally, at the time of the escrow analysis, there was an insufficient balance in the account, which resulted in an escrow shortage.
  The breakdown of the original shortage is as follows:
  Taxes: $81.17
  Insurance: $245.96
  Mortgage Insurance: $57.13
  Shortage: $326.80
  Principal & Interest: $1,180.93
  This brings the total to $1,891.99.
  We then extended the shortage over 24 months, resulting in the following revised breakdown:
  Taxes: $81.17
  Insurance: $245.96
  Mortgage Insurance: $57.13
  Shortage: $163.40
  Principal & Interest: $1,180.93
  This totals to $1,728.59, which is your current monthly payment.
  We can conduct another escrow analysis to reflect the current escrow balance, including payments made and transactions processed thus far. 
  Attached is your payment history, which shows how payments have been applied to your escrow balance. Additionally, Ive included the email from our escrow department explaining why your original request for a 24-month extension was denied, as well as the reasons for not approving a 20-month extension for the shortage.
  If you have additional questions or require further assistance, please dont hesitate to contact our **************************** We are available Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST, at ************** or by email at ***********************************************************************************************************.
  Sincerely,
  Consumer Complaint Department
  

  
  

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling for over a month about my escrow check after paying off my loan. I was told several lies about the check. First was it was sent to another company. Then it was it was mailed out on Oct 22 then I was given multiple different dates. I requested after all the lies that the check be cancelled and sent to us overnight. That was refused. I called back 3 times today Nov 3 about my escrow check I discovered online the check was done on 9 /24/2024 and had not received it. Today I asked for a supervisor and was refused. They finally got me a supervisor on the third call and I requested the check be cancelled and overnighted once again they agreed to investigate the check but it would take ***** days to get to me. I said no I want the check overnighted and was told no you can not get it overnight.

  Business Response

  Date: 11/06/2024

  Dear ****** & ****** ******:
  
  We are in receipt of your correspondence addressed to the Better Business Bureau, dated 11/04/2024. You stated that Village Capital & Investment LLC has misinformed you of the status and location of the escrow refund check. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
  
  As part of our standard process, refund checks are issued within 20 business days after a loan is paid in full, then handed over to the mail courier, which typically takes 7-10 business days for delivery, though timing can vary.
  
  Your loan was paid in full on September 9, 2024, and the refund check was issued on September 24, 2024, to the address at ************************************************************. On November 1, 2024, we were informed by you that the check had not arrived within the expected timeframe. When we followed up with you on November 5, 2024, we learned that although the check had been delivered, it had already been voided due to the delay.
  
  To resolve this, we reissued the refund and sent it via ***** overnight priority on November 5, 2024. Please allow up to 48 hours for delivery.
  
  We understand the frustration this delay may have caused and apologize for any inconvenience.
  
  We believe that this response fully addresses the concerns outlined in your Better Business Bureau correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or email us at ***********************************************************************************************************.
  
  Sincerely,
  
  Corporate Office

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having financial issues so I asked to pay half the payment for my mortgage now the company will not accept anything other than the full payment I have tried working with them for three months and all I get told is they will not accept anything but the full payment and are reporting to the Credit companies that I am almost 90 days behind

  Business Response

  Date: 11/04/2024

  Dear ******* R ******,
  We are in receipt of your correspondence addressed to the Better Business Bureau, dated October 31, 2024. You stated that Village Capital & Investment LLC has failed to work with you to bring your account current, and reported you to the credit agencies. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
  Thank you for bringing this issue to our attention. We understand how challenging financial difficulties can be, and were committed to assisting you the best we can.
  On October 31, 2024, we reached out to see if you had contacted our *************************** After reviewing your account, we noticed that you have not yet applied for loss mitigation assistance. We have mailed the application for your convenience. Please complete it and return it using one of the following methods:
  Email: ****************************************************************************************************
  Fax: ************
  Mail: *****************************************************************
  Please note that credit reporting occurs on the first calendar day of each month. Therefore, any payments made after this date will be reflected in the balance for the following reporting period.
  If you have a credit dispute, please reach out to ********************************************************* and they will respond to you via email after reviewing your account.
  We value accurate credit reporting and are here to help address any concerns you may have. If you have any further questions, please dont hesitate to reach out.
  We believe that this response fully addresses the concerns outlined in your Better Business Bureau correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or email us at ***********************************************************************************************************. 
  Sincerely,
  Corporate Office
  
  

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22494122
  
  I am rejecting this response because:
  I have never received anything from this company except to tell me that they are going add more late fees. When I call and try and make a payment on the backed pay I am always told they can not accept any but the full payment however if they would email me the information I will look into that 
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/06/2024

  Dear ******* R ******,
  

  We are in receipt of your correspondence addressed to the Better Business Bureau, dated November 4, 2024. You stated that Village Capital & Investment LLC has notified you that we are unable to accept a partial payment. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
  We apologize for any confusion caused by the information previously provided. Our goal is to ensure all borrowers fully understand our payment process.
  Enclosed please find copies of your signed Deed and Closing Disclosure, which clarify that we do not accept partial payments.
  All Village Capital & Investment LLC loans are due on the 1st of every month. This due date cannot be changed under any circumstance. We do offer a 15-Day ***** ******* The 16th of every month at 7:00pm PST is our deadline. Any payment received after the 16th at 7:00pm PST will incur a late charge.
  Your payment history shows that most payments were received after the 16th of each month. To avoid late charges, we recommend making your payments before the ***** period expires.
  To ensure you have the most convenient payment experience, here are several payment options available to you:
  1. Over the phone with a $10.00 PBP (Paid By Phone) fee.
  2. Automatic Monthly Withdrawals (ACH).
  3. Manual 1-Time payment online through *** at **************************************************.
  4. Auto Bill *** through their Bank or *************
  5. Standard Mail-In payment.
  We believe that this response fully addresses the concerns outlined in your Better Business Bureau correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or email us at ***********************************************************************************************************. 
  Sincerely,
  Corporate Office
  

  
  

  Customer Answer

  Date: 11/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed a loan through this company and never received my money, they promised today and it never happened, I want the money promised

  Business Response

  Date: 11/08/2024

  Dear **** ******.
  

  We are in receipt of your correspondence addressed to the Better Business Bureau, dated October 30, 2024. You alleged that Village Capital & Investment LLC failed to provide you with the funds from the refinancing of your home. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
  

  We appreciate you bringing this to our attention. After investigating, we found that the wire was sent on October 30, 2024. Additionally,  Lakeview Lending, the broker, received confirmation from Client First that the funds have been disbursed to you.
  

  We apologize for the delay in processing your funds and appreciate your patience and understanding.
  

  We believe that this response fully addresses the concerns outlined in your Better Business Bureau correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or email us at ***********************************************************************************************************. 
  Sincerely,
  Corporate Office
  

  
  

  Business Response

  Date: 02/11/2025

  Dear **** L ******, 
  You alleged that Village Capital & Investment LLC (Village Capital) is holding $7,151.00 for your homeowner's insurance in your escrow account, causing your monthly insurance payments to increase to $596.04 and your policy to be canceled dated October 30, 2024. You are requesting a full refund to pay for your homeowner's insurance.
  After a thorough and reasonable review of the information provided in your complaint and reviewing your loan, Village Capital & Investment LLC has drawn the following conclusion(s):
  ? October 25, 2024: Closing date
  ? December 1, 2024: 1st payment
  ? October 29, 2023, through October 29, 2024: *********************** policy number:   OICH3MS013780752 for $7,152.51. Your insurance would have been paid at closing for $7,152.51 check number 1865 due to the policy ending on 10/29/2024 and your closing completed on 10/25/2024. We called **************** and they confirmed that they issued you a check for $6,286.57.  
  ? November 4, 2024: Loan set-up with Village Capital $364,500.00
  ? November 7, 2024: Village Capital received an escrow deposit of $596.04. Leaving $596.04 in your escrow account. 
  ? November 22, 2024: Village Capital received your 1st payment for December 2024 payment of $3,144.68, and $596.04 was deposited into your escrow account bringing your escrow balance to $1,192.08. 
  ? December 26, 2024: Village Capital received your January 2025 payment for $3,144.68, and $596.04 was deposited into your escrow account bringing your escrow balance to $1,788.12.
  ? January 27, 2025: Village Capital received your February 2025 payment for $3,144.68, and $596.04 was deposited into your escrow account bringing your escrow balance to $2,384.16.
  ? February 04, 2025: Village Capital paid $4,572.00 to ************************ (forced placed insurance held through Village Capital due to cancellation of nonpayment to *********************** policy number: OICH3MS013780752). 
  ? February 04, 2025: Village Capital advances $2,187.84 to pay for your insurance to *********************** with only $2,384.16 in your escrow balance. 
  The breakdown indicates your insurance would have been paid at closing. The previous servicer confirmed your homeowner's insurance was disbursed out of your escrow account, which caused the payoff to be short and they sent you a reimbursement check for $6,286.57. The title company canceled the check for the renewal and sent the funds to the previous servicer (M&******). M&****** confirmed to the title company that your homeowner's renewal was paid out of your escrow before your payoff. We understand your frustration and confusion with the refinance process. Additionally, we recognize your frustration over the policy cancellation due to nonpayment. To resolve this, we recommend contacting the agent who handled your closing to verify the premium amount paid and the date it was submitted to *********************** or contacting *************** to confirm payment. Once the insurance company confirms payment, we can reinstate your insurance and remove forced place insurance. 
  As a Village Capital customer, your loan requires an escrow account. We conduct an annual escrow analysis to verify if there are any changes to your taxes and insurance. If there are changes, your monthly payment will be adjusted accordingly for the next 12 months. Due to no coverage, we are required to place forced-placed insurance until we have a new declaration with a new insurance provider.  You can review the terms in your Mortgage Deed under the Uniform Covenants on page 5 of 19 under sections 1 & 3.
  
  If you have any questions, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or email us at ***********************************************************************************************************.
  Sincerely,
  Consumer Complaint Department
  
  

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Unauthorized Account on My Credit Report Identity Theft Victim Complaint Details:I found an unauthorized entry from Village Capital & Investment on my credit report. As a victim of identity theft, I did not open this account.Opened: 10/30/2021, Account Number: ************* I request that this fraudulent entry be removed from my credit report.

  Business Response

  Date: 11/01/2024

  Dear ********** *******:
  

  We are in receipt of your correspondence addressed to the Better Business Bureau, dated
  10/30/2024. You stated that you are writing to dispute an account on your credit report that
  does not belong to you. In addition, you believe that the account in question was
  fraudulently opened without your consent, with the Creditor being Village Capital &
  Investment LLC. In regards to the complaint escalation, Village Capital & Investment LLC has
  determined the following:
  Village Capital & Investment LLC (Village Capital) is not the original lender under the
  Note dated October 30, 2021 in the amount of $483,300.00. The loan was secured by a Deed
  of Trust recorded on or about December 6, 2021.
  Your loan was transferred from **************************** to Village Capital on
  November 18, 2021, and then again transferred from Village Capital to Planet Home
  *********** on July 5, 2023.
  

  Enclosed, you will find a copy of the Note, Deed of Trust, Closing Disclosure, Loan History
  of payments from when Village Capital serviced your loan, and both Service Transfer
  Letters.
  

  We believe that this response fully addresses the concerns outlined in your Better Business
  Bureau correspondence. If you have any questions concerning this response or require additional
  assistance, please contact our *************************** at **************, Monday through
  Friday, from 5:00 a.m. to 7:00 p.m. PST or email us at ***********************************************************************************************************.
  
  
  Sincerely,
  Corporate Office

  Business Response

  Date: 12/11/2024

  Dear ****** T. **************** ********** *******:
  We are in receipt of your correspondence addressed to the Better Business Bureau, dated 12/02/2024. You alleged that Village Capital & Investment LLC reported your credit inaccurately after it was opened without your consent during the times you were facing identity theft. 
  On October 30, 2024, we received your initial complaint regarding this matter. However, we have not received any further information pertaining to this case. If you have any further supporting evidence to support your claims please feel free to send that to us via email.
  Village Capital & Investment LLC did not acquire your Mortgage Note until November 18, 2021, when it was transferred from the original lender, ****************************. The loan was secured by a Deed of Trust, which was recorded on December 6, 2021. After being serviced at Village Capital, your loan was once again transferred to Planet Home Lending on July 5, 2023.
  Enclosed, please find copies of the Original Complaint, Note, Deed of Trust, Closing Disclosure, and both Service Transfer Letters for your reference.
  If you have any questions, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or email us at ***********************************************************************************************************. 
  Sincerely,
  Consumer Complaint Department
  
  

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute an account on my credit report that does not belong to me. I am a victim of identity theft and have filed a report with the ************************ through *****************. The account in question was fraudulently opened without my consent.Details of the account to be removed:Creditor Name: Village ***************************** Opened Date: 10/30/2021 Account Number: ************* Balance: $483,300.00 Please investigate this account, remove it from my credit report, and correct my records.

  Business Response

  Date: 10/31/2024

  Dear ****** ******* Jr:
  

  We are in receipt of your correspondence addressed to the Better Business Bureau, dated 10/30/2024. You stated that you are writing to dispute an account on your credit report that does not belong to you. In addition, you believe that the account in question was fraudulently opened without your consent, with the Creditor being Village Capital & Investment LLC. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
  Village Capital & Investment LLC (Village Capital) is not the original lender under the Note dated October 30, 2021 in the amount of $483,300.00. The loan was secured by a Deed of Trust recorded on or about December 6, 2021. 
  Your loan was transferred from **************************** to Village Capital on November 18, 2021, and then again transferred from Village Capital to *********************** on July 5, 2023.
  Enclosed, you will find a copy of the Note, Deed of Trust, Closing Discourse, Loan History of payments from when Village Capital serviced your loan, and both Service Transfer Letters. 
  We believe that this response fully addresses the concerns outlined in your Better Business Bureau correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or email us at ***********************************************************************************************************. 
  

  Sincerely,
  Corporate Office
  

  
  

  Business Response

  Date: 12/11/2024

  Dear ****** T. **************** ********** *******:
  We are in receipt of your correspondence addressed to the Better Business Bureau, dated 12/02/2024. You alleged that Village Capital & Investment LLC reported your credit inaccurately after it was opened without your consent during the times you were facing identity theft. 
  On October 30, 2024, we received your initial complaint regarding this matter. However, we have not received any further information pertaining to this case. If you have any further supporting evidence to support your claims please feel free to send that to us via email.
  Village Capital & Investment LLC did not acquire your Mortgage Note until November 18, 2021, when it was transferred from the original lender, ****************************. The loan was secured by a Deed of Trust, which was recorded on December 6, 2021. After being serviced at Village Capital, your loan was once again transferred to Planet Home Lending on July 5, 2023.
  Enclosed, please find copies of the Original Complaint, Note, Deed of Trust, Closing Disclosure, and both Service Transfer Letters for your reference.
  If you have any questions, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or email us at ***********************************************************************************************************. 
  

  Sincerely,
  Consumer Complaint Department