Business Profile
New Car Dealers
Henderson Chevrolet Co.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 11 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/06/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a bottle of power steering fluid on 11-29-2024 from Henderson Chevrolet for $20.58 cash but the product was the wrong part number. I returned product on 11-29-30 and asked for a refund. I was told by the sales person that I could not receive a cash refund but I could get refund by check.Business Response
Date: 01/07/2025
Regrettably, we do not offer cash refunds. Cash payments must be returned by check. Sorry for the inconvenience.Customer Answer
Date: 01/09/2025
Complaint: 22731727
I am rejecting this response because: I have not received a refund for my purchase. I was told I would be receiving a check for refund.
Sincerely,
****** *******Initial Complaint
Date:12/04/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went in for an oil change. They said I needed an air filter, so I also got this done. Price ok everything ok. Next day check engine light came on. I couldn't take time off right away eventually called they said I need an appointment in order to come in and have the problem fixed. no fee mentioned. I called the 2weeks later this now about a month later and I'm informed I would be charged diagnostic. "Just in case it is not due to the air filter" was the reasoning I was given. I'm reaching out to BBB because clearly, I had no check engine light or issues with car until after the oil change and air filter. and now I am being charged? who is to say that they just would say it is something else rather than the oil change or air filter just so that I would be charged additionally. Now my car shakes and codep1101 is popping up clearly it is something that they did.Business Response
Date: 12/05/2024
Contacted customer, requested to visit store, customer stopped by, we checked air box for improper installation, no issues found with the work performed on 10/31/2024, offered to wave diagnostic fee to find issueCustomer Answer
Date: 12/05/2024
Complaint: 22638716
I am rejecting this response because:
I was called to come in. I came in they checked air filter. Told me it's fine. Didn't check anything that had to do with the oil change which overfilling can cause p1101 code as well. Mentioned nothing about fee waive or diagnostic.
Sincerely,
******** *******Business Response
Date: 12/06/2024
reached out to customer to have them come back in, response was "my schedule is all booked, so i am all set now thanks"Customer Answer
Date: 12/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******Initial Complaint
Date:11/12/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/2/24, I went into the dealership to look at a car. They ran a credit report and a trade in evaluation for my current car and we were negotiating regarding the trade in value and the price of the car. They decided to run my card for a deposit amount before I signed any form of a sales contract (I did not in any form sign a sales contract). I have contacted the dealership 3 times asking them to reverse the charge. The first time was on 11/2/24 in person at the dealership. Second was over the phone on 11/4/24 with a representative of the dealership. 3rd was over text to the same representative describing no services/goods were rendered, therefore this charge needs to be reversed. Each time, they have said they would reverse the charge, however the last time, they said I am required to revisit the dealership in person in order for the charge to be refunded. I have nor will I ever receive goods/services from this dealership, this charge needs to be reversed. If you have any questions, please call me at ************ or email me at ********************** Thank you for your time ****** ********Business Response
Date: 11/13/2024
****** has been issued. We apologize for the delay.Initial Complaint
Date:10/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing regarding an unresolved issue with my recent vehicle lease from Henderson, ******************************. Three weeks ago, I leased a Silverado Custom to replace my soon-to-expire Blazer RS. Believing the lease was finalized, I made personal modifications and drove the vehicle for ***** miles. On 09/27, **** *******, the representative who completed the lease, informed me I needed to return the vehicle due to unresolved financing issues. This was a complete shock, as I had ensured all details were in order during the leasing process.For context,June 2023, an issue occurred with the ******************* App, where automatic payments appeared submitted but were later denied due to "insufficient funds." Despite four years of no prior problems, I was unaware of this. As a result, my vehicle was repossessed in February 2024 due to what appeared to be six months of missed payments. I quickly resolved the issue and reclaimed my vehicle. However, my credit score suffered due to the *************** frustration is rooted in the fact that I have done nothing wrong, yet I am now being unfairly penalized due to what appears to be a technical glitch. Despite a $2,500 down payment, Mr. ******* repeatedly assured me everything was fine. I asked multiple times if the deal was solid, but he misled me with reassurances. After I signed all paperwork and received the bill of sale, Mr. ******* congratulated me on my new truck.Since his message, Ive tried to contact him and provided all requested documentation, but he has gone silent. *** also reached out to the sales and finance managers with no response. I am deeply concerned about making my first payment since I cannot access the vehicle via ************* and I worry about registering it on time.I am seeking your help to resolve this unfair situation, as I followed all procedures in good faith and am now facing undue hardship. I appreciate any guidance or assistance you can provide. Thank you for your time and consideration.Business Response
Date: 10/16/2024
Customer has been taken care of.Initial Complaint
Date:05/15/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $30,000 for a vehicle that was to be delivered between May 10th and 13th, 2024. I inquired on the 13th about the whereabouts of my vehicle. They told me shipping was delayed and it could be a month before I could get my vehicle. I asked for a full refund. They said they could not give me a refund on Monday the 13th because it requires two people to sign off on the check. I checked back the following day as instructed, no check was available on Tuesday the 14th. I am now formally filing a complaint as I believe this to be their customary business practice.Business Response
Date: 05/15/2024
Check is already signed and waiting for pick up. We handled the refund in under 48 hours of request from customer. If you have any more questions please feel free to contact me.Initial Complaint
Date:01/17/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/19/2023 I bought a **** **C **** Denali dually from *****/******* at Henderson Chevrolet. I spent $110,000+ dollars on this truck at this dealership and all I got was empty promises just for me to make the purchase, luckily all of the stuff promised to me to make the sale was documented and written in my closing paperwork, I have spoken to my attorney and was advised to try to reach out to them which I have done on so many levels, I've left the salesman, manager, desk manager, general manager, secretary (whoever answers the phone) voicemails and emails. The salesman now has very rudely blocked me and sent me some rude text messages. I even visited the dealership twice to receive my weather mats that were promised and were supposed to take only 2 weeks or less to arrive and ship to my house then they sent me to another dealership location where the manager at that location looked at me and laughed at me while demanding an additional $500 for the same mats that had agreed on prior to making the purchase of this truck. I am asking for a resolution on this matter ASAP. I also would like the ** of this establishment to reach directly out to me. By the way my loan was with ** Financial and i just got paperwork that it's with BOA, luckily, I have the finance managers number and he said that his boss/director switched it over without telling him or me being the customer in this case that spent allot of money at this dealership....Business Response
Date: 01/19/2024
This matter has been resolved. We have shipped the All Weather mats he ordered to the address he provided. Shipped in two different boxes please see attached tracking numbers.
Fedex tracking number 774859636620
Fedex tracking number 774859638370
Initial Complaint
Date:07/27/2023
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had our 2013 ***** Malibu checked out 5 times by Henderson ***** from June 3rd to July 21. for the same issue, check engine light. Multiple repairs were made. Invoices are attached and totals $2,210.67. We were without a vehicle for weeks and there was poor communication from technician. After the last drop off on 7/21, we were told that they were not going to continue throwing parts at the vehicle and offered a $500 refund if we signed a release agreement. We have not received the funds nor has there been any further communication on the refund. The Malibu completely stopped working on 7/25/23, therefore, the repairs made were not the issue in which were needed. Requesting refund of full amount paid.Initial Complaint
Date:04/04/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 2022 my truck was brought in for repairs after a collision. After more than 45 days my truck was returned with a heavily damaged tailgate. I had to leave my tailgate at the dealership so that they could fix the damage that they caused. While they had my tailgate the top dust cap was also damaged, the damage to my tailgate was never fully repaired because the inside is still just bare metal , and my bed liner mat was stolen out of the back of my truck. When I spoke with the representative via email. He promised to replace my stolen bedliner mat and also send me a new tailgate dust cap. I did receive a bedliner mat but it was nothing like the one that was in my vehicle, and I never saw the other parts either.Business Response
Date: 04/04/2023
Body shop manager spoke with customer. issues being resolved.Initial Complaint
Date:01/17/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new vehicle from this company. They sold me an extended warranty that was supposed to be 7 year 100k miles. ********** the warranty policy came to me as 7 year 70k miles. I have tried to get information from the company and get the matter resolved, but they will not return my calls and I have no other recourse but to get assistance. I only want what was sold to me.Business Response
Date: 01/17/2023
my name is ***********************, finance director Henderson Chevrolet. have the customer contact me at ************. I will take care of it. thank youCustomer Answer
Date: 01/17/2023
Complaint: 18808670
I am rejecting this response because: Although the business is going to refund my money and cancel the policy. I still believe that other consumers need to be aware and protected from the deceptive business practices by this business. The business contacted me finally on Monday of this week. They informed me that there "wasn't even a 7 year 100k mile warranty available". That leads me to believe that the company was intentionally trying to defraud me...offering a product that did not exist and then hoping that I wouldn't notice that they had bait and switched me with a lesser product than was offered at the time of sale. I am fortunate that I was diligent in my review of the whole situation or I would have found after about 5 years that I did not have the coverage that was promised...at that point I would have had no recourse. For me to accept this response, I believe that the company should produce the product sold to me. At this point yes I may get my money back, but what about the more than 10 hours that I have spent trying to track this down...I can never get the time back.
Sincerely,
*********************Business Response
Date: 02/02/2023
This Issue has been resolved.Customer Answer
Date: 02/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:08/30/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Chevrolet Senior Management Personnel, On 8/24/2022, I bought a 2019 Chevy Colorado, with Vin# 1GCGTEEN0KXXXXXXX at *** N Gibson Rd, Henderson, NV XXXXX. Unfortunately, upon purchase, we were handed 1 single very worn-out key. The images or icons can hardly be read. The problem is that the key situation was not clearly informed to us that we'd only get the 1 single key no matter the condition. We were also informed after purchase that we could not get a 2nd key as in any dealership regarding keys(2) you are allowed. Your Salesman told us "It is what it is, a Used Vehicle!" ?????? Very disrespectful Patrick ***** To resolve the problem, I would appreciate a replacement key and an additional key for this vehicle Sir/Madame. Enclosed are copies of the original key we were given. I look forward to your reply and a resolution to my problem. I will wait for a reasonable amount of time before seeking help from a consumer protection agency or other assistance Media support **** News, ** ************, and others. Please contact me at the records on file or respond to this complaint. Sincerely, Mr ***** ****Business Response
Date: 09/16/2022
Consumer Response /* (2000, 9, 2022/09/15) */ BBB, The Chevrolet dealer in Henderson Nevada has issued me a set (2) of keys last week. I want to thank you for your continued support of this matter. I love it when a plan comes together, "A-Team" Mr. *****************
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