Complaints

This profile includes complaints for The Siegel Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Siegel Group, LLC

  3790 Paradise Rd STE 250 Las Vegas, NV 89169-4640

• 

  The Siegel Group, LLC

  700 E Flamingo Rd Las Vegas, NV 89119-7362

• 

  The Siegel Group, LLC

  525 E Saint Louis Ave Las Vegas, NV 89104-2542

• 

  The Siegel Group, LLC

  2530 E Flamingo Rd Las Vegas, NV 89121-5232

• 

  The Siegel Group, LLC

  401 E Charleston Blvd Las Vegas, NV 89104-1317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The facility is constantly shutting the water off for hours almost every other day and not notifying us that the water should be shut off like they are supposed to 24 hours in advance. It impedes on waahing clothes and doing daily tasks. The place is poorly managed their is thrash every where the driveway is riddled with holes and cracks. Extremely over priced needs to be taken over and redone completely

  Business Response

  Date: 04/07/2025

  We are in response of this complaint about the water being shut off numerous times. Yes, this is correct we are having major issues with the plumbing at this property and are working with outside vendors such as American Leak Detection to locate the issues so that we can make the necessary repairs. If we know that the repairs are going to be made ahead of time, we do provide notice to our tenants but unfortunately if it is an emergency, we have no choice but to turn off the water to repair leaks, the buildings are not ones to which water turn off is isolated 1 building can affect 3 buildings. 

  We also have 2 other laundry rooms that can be used if the one in F Building water is off. The Wash App also offers credits when the washers are restarted mid cycle.

  We truly do apologize for the inconvenience this causes our tenants, but we are working diligently to getting these issues resolved.

   

  Thank you

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the Siegel Suites on ************* in August of 2024 until February 2025. A lot of issue from AC, Heat, Roaches, Mold, broken pool during the summer/fall, wifi not working and no reemburment, and no one ever at the front desk ALOT! At the end of our stay we had to be out of the unit by Feb. 6 2025 at 11am, we got a house 2 and a half weeks before our checkout date and my wife told the manager ***** that we would be out at the end of our rented term. Then as the next couple of weeks past I was in and out of the complex numerous times packing and moving things out, while I was moving I seen the office people ***** and Jenn and had told them many times about moving and being out by the 6th. I went to the room the morning of the 6th finished moving, cleaning and taking out trash (the room was cleaner when I left than when I arrived) and I stood in line to return my keys (around 9am) and get my deposit back. When I gave ***** my keys I asked for my deposit which I paid in cash when I moved in and she then told me I wasnt going to get my deposit because I didnt give them 48 hours notice. I gave more than 48 hours notice and then she wanted to argue with me. I left saying I would contact the main office which I have done but they havent answered me at all and its been a week now. I never got anything from them saying I had to give 48 hours notice and they knew when my check out date was and didnt put anything in my door or even say anything to me while I was moving stuff. I gave notice, they lie and then in spite the turned around and charged me even more after I moved and they had the keys so the room wasnt even mine at the time. They took money when my wifi didnt work for almost 2 weeks with no reimbursement and now they have taken my deposit and the amount I over paid back in November. This place needs to be investigated by the state for business practice and sanitation.I just want my deposit back in the same way they received it IN CASH!!!!

  Business Response

  Date: 02/12/2025

  Good day. I have attached our security deposit rules upon check in and Mr ****** initialed. The parties did not provide a written 48 hour notice (we have a 48 hour form that we give each tenant upon check in) also states must not take more than 1.5 hours to clean, it took 4 days, they smoked in the unit so we had to clean the walls with bleach and replace furniture since we could not remove the cigarette smell from unit and as of today 2/12/25 this unit is still vacant. 

  I did not ever get a complaint about roaches, mold or about the *** this is the 1st time hearing about it. Yes, our pool was closed for the season since we had to do major repairs to it.  His only complaint to me was the internet, he mentions compensation but during the time he states his internet didnt work was in Dec 2024 but in November 2024 he had an agency pay his rent from Nov 2024 to Feb 5th 2025 so there was no way even if I wanted to give a refund that I could apply this to him since he was not the one who paid rent. Also we have 157 units and he was the only person complaining about our wifi. We took every step and even added an additional access point to the building even though *** said we didn't need it and really could never find an issue as to why Mr. ****** couldn't connect. 

  We are not in the practice of keeping residents deposits and we encourage our tenants to follow policy so that we can give them back their deposit, it benefits us both they get their money back and we get a clean undamaged unit back.

  Please should you have any questions please let me know

   

  thank you 

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22927006
  
  I am rejecting this response because:
  First I did complain to management about the issues stated and they did spray for roaches in my unit several times and the room across from mine every week for the last several months. Second I might have signed something the day I moved in but I didnt receive a copy of anything other than a Siegel rewards flier, my receipt for the room payment and a wifi access code. I asked for the other documents I signed and was told that they couldnt print those out because after printing my receipt and wifi they were having an issue. I asked again the next day but was told I would have to ask the manager ***** for it and she wasnt available (of course) and I dont know why the didnt send it to my email because they had it on file. Any time I asked for a document even my wifi access codes it seemed to be a hassle.

  When I first paid I asked if they had a pool and they said yes but didnt say it was broken until after I paid for my stay and asked how late it was open did they tell me it was broken, and I felt like they knew I would have gone somewhere else at the time but now Im stuck because of the no refund ever policy you actually have posted but no posting for 48 written notice to get your deposit back signage anywhere.

  I never received my rewards because when I asked to sign up I was told I couldnt do it because the system was down which seemed to be an ongoing excuse I heard in the months I stayed. 
  NOT ONCE when I told the staff that I was moving and even told them the day I was moving did they ever say to remind me so I could get my deposit back!! Thats very poor customer service but I shouldnt be surprised. 
  Yes someone did pay for a part of my stay but you could have sent them reimbursement since you still charged them for the time I couldnt use it. I dont know why my wifi had issues but it was an issue outside my unit and you had a tech come to my room to verify that which he did to me because there was no signal in my room. Still my point was you never even reimbursed the city of sparks who paid for my stay for several months at the end.

  Whenever I had an issue or complaint I stated those to the management on site, Im sorry but nowhere did I see a sign that said if you have an issue you MUST contact us outside person to person contact. You charged me after I left even after I gave the room keys to ***** (so after that the room was no longer in my possession) at around 9am the day of checkout just to get every cent that remained on my account. Even the money that the city of sparks overpaid when they paid for the room was taken instead you took it all. 
  So in the end Im wrong for telling the management in the building on the phone or to their face about all the issues I had except when I had issues with the management. And I should have expected to have to remember months later everything I signed but was never given physically or by email.

  $85 deposit paid in cash GONE and I feel robbed

  City of Sparks $$ Um not sure about the amount because the no reimbursement for wifi charged and paid (even late fees) but services not received, but the over payment was around $13 and some change which Im sure they wont get back to help others with either 

  what an awesome business (thats sarcasm)

  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/12/2025

  I am sorry but our policy for our refund is simple and that is to give us a 48 hour written notice and to make sure there are no damages and for unit not to take more than 1.5 hours to clean or maintenance. As I stated in my previous response we are not in the habit of keeping tenants refunds but we have to adhere to our policy. 

  Yes, all complaints should go to the ** but my point of mentioning myself and why you didn't contact the regional manager is because when you weren't getting resolution about your wifi with telling the ** you didn't hesitate to reach out to someone above the ** and again I never heard your issue you had with the pool being closed, roaches, AC, your rewards or not being able to get your documents printed. 

  Thank you

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22927006
  
  I am rejecting this response because:
  I had so many issues from day 1, we didnt even know about another way to complain or ask for assistance online for a couple months after we moved in and in that time we had called other people including other managers to help us resolve things at the Sparks location.

  I asked many times for rewards and ended up asking for help online because I couldnt get help at the office but ya know I never said anything. The lies are ridiculous and with all the complaints Ive read and heard I really shouldnt be surprised.

  The bed we had was so broken that we couldnt get real sleep and when we complained all we got from management was, We will get you another one tomorrow, or its going to be next week. After a month of that my wife called and she ended up talking to the last district manager who informed us that the beds were on back order and it would be a couple weeks and other were before us. After a week we did get a new bed but not before being lied too about the situation just to get rid of us. Im sure you didnt hear all about that though right just another thing I didnt complain about.

  We called many people about our issues here because it seemed to help a little until the last district manager was no longer in that position and then everything was back to all just say anything to make them go away training you give the employees.

  The room was so dirty when we moved in that I spent 3 hours cleaning, I found an d grandmas cookie wrapper under the microwave stand, dirt and grime under the sink, mold in the toilet where the water comes out of, the grout in the tub is dry and falling apart with mold everywhere, looked like blood stains on the base of the bathroom wall and what looked like blood on the wooden decor above the bed I cleaned but it still stank and got a rug to put on the floor because the room smelled like smoke. The carpet was so nasty that picking something up off the floor about made me gag. The whole time we lived there we had sprays of mainly fabreeze to try to cover the odor in the room. 

  The Sparks location is an old building that was part of the nugget and Im sure back then everyone smoked and more in those rooms so I wasnt surprised about the smell so much since the room looked like it still had the same wallpaper and carpet from back then. You cant even walk around inside the building on any floor without smelling cig smoke or weed smoke everyday unless they just sprayed that hallway with nasty smelling cleaning stuff. 

  The room we had was a smoking room and we smoked on the patio as we were told to do, other than that we smoked in our car and outside the building away from the doors as we were told. If there was any ash inside it was probably from the last bag of trash I took out because I vacuumed the floor even under stuff like it should be done. I cleaned the whole bathroom the best I could because I cant solve all your problems myself, the mirror in the living area, wiped down all the surfaces except for the areas which might be blood because I dont want to catch any diseases, cleaned the microwave, cleaned the fridge the best I could as it doesnt work right and is always icy. Still waaaaaay cleaner than when I moved in. I seen your staff ripping out wallpaper, carpet and painting other units after people moved out also I was friends with a maid of yours and they told me that they clean 1 room a day at that location because they have such nasty rooms that were not cleaned properly before she worked there and she no longer works there now because of issues with the management not doing the right things.

  The wifi in my room was out for 3 days before I got ahold of someone in the office and another 6 after that before I got ahold of you so ya I did wait before contacting you with the hopes the ** would do there job! I tried and tried until I just gave up with most things I complained about because it was too much frustration. Because of the mold in our room we noticed our breathing was suffering, both my wife and I had constant plugged noses and chest congestion. Now that we have been out of the room for a few weeks we both have noticed our respiratory breathing has normalized we assume it was all the mold we were exposed to before we moved and my lungs are sure glad we did.

  I have shown a bunch of emails from Siegel contacts that I could find and sent a pic of this to show you. This shows that you had my email, phone number and where I lived but no one ever sent or gave me the documents I signed and I did request them until I just gave up and it still doesnt explain that if they knew I was moving, WHY didnt your staff use good customer service and remind me of the 48 hours rule and what to do when I move out. Thats why I cleaned the whole room and bathroom before I left.

  Lies and the run around seem to be the norm for this business and misinformation seems to be in the training manual.

  Have a blessed day.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/13/2025

  We have offered the last response to this customers rejection.  We have a written document, in which the customer signed regarding deposits and all property rules, regulations, etc.  We are standing firm and there will be no refund as the tenant didn't meet the criteria which would ensure they receive their deposit back.  This is our final response.  Thank you. 

• Initial Complaint

  Date:02/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property manager, ****, is actively racist and harasses the tenants and employees of color. She has falsified filing 7-day notices but charges a filing fee for documents she has not filed as a scare tactic. She has harassed me numerous times about my guests, including CHILDREN, stating that Im not allowed to have guests even though I pay my rent. This is a weekly property and she will force you to pay for multiple weeks at a time. She will claim that youve abandoned your apartment if you refuse to engage in conflict with her. She creates a very hostile environment to live in knowing that these properties are most peoples last chance at being housed. Shes very rude and always confrontational and will try to provoke you. Shell return your mail if she doesnt like you. She oversteps in her scope of obligations and will try to bully you into moving. Shes ripped up my 7-day notice in my face when I tried to read her a clause because she tried to overcharge me and lie about what I owe. This lady is a moral danger to the company.

  Business Response

  Date: 02/18/2025

  Company policy is once we serve a guest an eviction notice their is a $45 document fee added. Claims of Racism will be investigated and handled. ** will be coached on customer service and guest handling procedures. 

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at the Siegel Select in ******, ** for 6 months. A local organization was assisting on the rent payment. Siegel Group told the organization that they needed to contact corporate to accept the payment. Siegel never contacted their corporate office at all. Late charges piled up and then the constable showed up to the room. I found out that my family and I were about to be evicted due to nonpayment. This put unnecessary stress and hardship on myself, my wife and three children. The organization I mentioned tried to pay on three separate occasions and were told that only corporate should be contacted. The organization called the owner ******* and their call was never returned. This is why I decided to air my grievances out by notifying BBB of this incident. This is odd treatment if you ask me, and was entirely unnecessary had communication been greater.

  Business Response

  Date: 01/16/2025

  He was told that the organization had to contact our sales office. We don't contact the office they do because they need to speak with our sales team and give them payment information. We do not take over the phone payments at the property lever.  Our sales team has talked to the organization and was told that they don't know if they will approve payment for him.  We can not force the organization to pay his rent.  

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22819225
  
  I am rejecting this response because:  The organization attempted to pay on three separate occasions, but they were told that Siegel Select could not process the payments until it was approved by their corporate office.
  
  Siegel Select continued to charge late fees even though they knew the organization was ready and willing to pay. The organization kept receiving new totals after they had already agreed to an original payment.
  
  This entire mishap is due to the negligence of management, as there are employees who are fully aware of the situation. It is sad to see a multimillion-dollar corporation with over five dozen properties conduct business in this manner.
  
  I am a disabled veteran with a wife and three children under six, and this has been a scary and terrifying experience that I wouldnt wish on even my worst enemy. I felt as if I was in violation of something when, to my knowledge, everything was above board.

  
  
  Side Note:
  
  I helped save this building from fire by calling the fire department and ******* to unplug tethered electrical cords from water flooding the floors. Yet this is how they have chosen to act and respond.
  

  I also did not mention the dozen other public health and safety hazards that are in disarray at this location because I am trying to stick to the main concern I reported. If needed, I can provide extensive details.
  

  The management at this location is deplorable; the way she treats her employees is disgusting, and she has lost key employees who, to my knowledge, helped keep this place in reasonable condition.

   

  ****** should reconsider who he puts in charge of his properties if it is true that Siegel Cares.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 02/14/2025

  Sir,

  The Company reached out more than once to the Entity you gave us and now have printed the response for Eviction purposes to this false narrative. The organization has refused twice to pay not due to late fees as we would waive them but for reasons of their own Policy which has nothing to do with us. Siegel does not turn down any resources you may seek for payment on this account so feel free to reach out to another Charity at we will work with them but at this juncture we will be proceeding with Eviction filing as you are 63 days in lieu as of today.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22819225
  
  I am rejecting this response because the organization did not reject this. They have tried on multiple occasions to pay Siegel and were told that corporate had to approve the payment. It is pure negligence and a fabrication of the truth to say this and quite frankly they should be ashamed of themselves. This matter will be settled on February 20, ****************** the State of *****. This where all evidence will be presented in front of a judge.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 03/07/2025

  Our Company works with many organizations thru out the country. Our #1 priority is to help our guests any way possible. Any kind of assistance to help a guest stay we will always work with. If assistance was valid *********** would have had us work with organization as well. 

• Initial Complaint

  Date:01/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** ***, and I am writing to formally document a critical and ongoing maintenance issue within my apartment at ********************************************************************. As a resident for over a year, I have repeatedly attempted to resolve these matters through the appropriate channels, without success. The lack of response has now significantly impacted my health and well-being, necessitating immediate intervention.The most urgent problem is a severe black mold infestation in my bathroom. This has rendered the bathroom unusable, creating unsanitary and distressing conditions. The absence of a functional bathroom necessitates the use of temporary and inadequate sanitation measures, a situation that poses a serious health risk.This issue is not an isolated instance. Despite numerous previous maintenance requests over the past year, my concerns have been consistently disregarded or met with unfulfilled promises. While rent payments are diligently collected, the response to crucial maintenance requests has been profoundly deficient, creating a significant disparity in service.This unacceptable neglect of tenant well-being requires immediate rectification. I request a prompt and comprehensive plan of action to address the black mold infestation and the broader pattern of inadequate maintenance. The health and safety of your tenants should be paramount, and I urge you to take swift and decisive measures to rectify this ************* can reach me at ************. I look forward to your prompt response and a detailed plan to resolve this matter expeditiously.

  Business Response

  Date: 01/08/2025

  HELLO,

  We have resolved the tenants issue with her tile, it was repaired on Saturday 1/4/2025. I had my Maint 1 follow up to make sure the work was completed on 1/6/2025. Tenant stated that the issue has been resolved.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started renting from them two weeks ago. Me and my bf who has a few conditions. They allow service dogs but they rejected his application for no reason at all. Which I think is illegal. Considering his conditions.They make their own rules as to the other Siegel suites I've stayed at. Their is a practitioners note saying he needs this dog next to him. As they allow service animals. They told me and my bf AND THE DOCTOR no because someone in the room next to me had a dog. The room smelled of mold as I had gotten deathly sick. The wall paper peeling and the room was not previously cleaned before I got here. I want a refund of the total amount of money I have put down.

  Business Response

  Date: 12/01/2024

  The CSR was misinformed and misunderstood direction of **. The tenant ***** ********* did supply the *** paperwork, and the dog is now residing with ***** and her BF. 

  There were no bugs found per pest control, but we are going to change out the headboard and change out her mattress, we also had scheduled to paint one of her walls on 11/27/24 but asked if we could come back on 12/2/24 to complete which we have a work order to do so. 

  I have attached an email from ***** stating she was happy with the results of her issues/complaints. We apologize for the inconvenience this caused *****.

  thank you 

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 2 weeks in advance and recently found out I would be moving and not using the 2nd week I paid for . I have contacted the front office about it, they put me on hold and just dont get back to me . When I walk into the the office they tell me they arent sure they dont know they have to wait for such and such to let them know. If im not using something I paid for and there wasnt a no refund policy or a handbook provided stating so I just want my week back . Weve asked for things to be fixed while they did inspection and werent attended to as well which had to push us more to find some place else .

  Business Response

  Date: 11/13/2024

  Unfortunately I cannot find this customers name in our data base and they didn't include the property they resided at for me to look into this.  Please ensure the complainant submits this information so we are better able to assist.  Thank you. 

  Customer Answer

  Date: 11/13/2024

  The property is Siegel Suites MLK . My name is on the lease and has been for a year and a half. The employees here know exactly who I am because we speak fairly frequent. 

  Customer Answer

  Date: 11/13/2024

  In the beginning of filling out complaint it asked me for exact location to be able to put in complaint and it should have been Siegel suites MLK. Thank you .

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22547534
  
  I am rejecting this response because: In the beginning of filling out complaint it asked me for exact location to be able to put in complaint and it should have been Siegel suites MLK. Thank you .
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/13/2024

  I spoke to Mr ***** and he explained his situation to me and he said he will be moving out on Friday 11/15 and I agreed to refund his 1 week of rent that will be remaining for his stay. Mr ***** said he understood and he seemed to be pleased with the resolution.

  Customer Answer

  Date: 11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am still waiting to hear back about my refund. Whenever it is available which was said 3-5 business days from Tuesday. I would like to be contacted asap when available to pick up.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to siegel suites in Cambridge Street in ****************. They asked for my driver's license for a background. The first **** took the driver's license and had trouble with the computer and printer so she gave the background check to the second ****. The second **** told me I didn't pass the background check so I left. The first **** was at the counter with the second **** and neither one returned my driver's license to me. If anyone asks for your driver's license for anything, it is their duty to make sure it is returned. They did not. I left the place without the driver's license and went on my way to rent another place. I then discovered I didn't have my driver's license. I called the ********************** and they claimed it was left behind I would not have left it behind since I needed it. I had to waste money to get another **** ride back. The first **** at the siegel suites was just too many multiple tasking that giving it back was not on her mind and the second **** was just too mean to return it. I am asking for $25 from them as the cost of a double ride.

  Business Response

  Date: 11/04/2024

  We haven't owned the property this complaint is about in roughly 2 years.  Please contact the Neiders Group for assistance.  They own this property now and we are not affiliated with this place at all.  

• Initial Complaint

  Date:10/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The employee of ****** Suites Checkmate at **************** will not allow me to retrieve my belongings. ********* is insubordinate, obstinate and out of line! I was evicted and I have thirty days to retrieve my belongings. Before the thirty days is up, this employee has taken it up on herself to enter my unit, go through my belongings, remove a television set, and is now agreeing to meet me the last two days to get my belongings, after I rented a truck both days to do so. She agrees, then I get to the property, DURING BUSINESS Hours, AND ********* will not open the door to the office or yesterday, she left early, at 330pm. The office is open till 430pm. I just want my belongings, I've thirty days to get them, I'm trying to get my things out so they might re rent the space. But ********* is threatening to "trash out" all my belongings. The nerve. Please allow me to get my belongings, the bed frame I have there my children were born in. Thank you.

  Business Response

  Date: 10/18/2024

  Hello BBB, 

           I apologize, but this complaint does not have all facts. We have provided them access to the unit once already and tried to allow them access again but they fail to show up before we close. This is a former tenant that was evicted from the unit on 9/25/2024. Resident made first contact on 10/8/2024 and we explained we will work with them to get their items. Resident was permitted access on 10/15/2024 for over 2.5 hours and they failed to collect all their items nor pack anything up. It should be noted resident failed to make an appointment, he just showed up. Resident was well aware the office is open M-F, 8am-4pm and we have several texts confirming these times and allowing him access to come in. He showed up 2 more times to try and get items and showed up after close or 15 minutes before. 15 minutes is not enough time to clear out the unit. We have proof, by their own admittance via text, of he and his unregistered female stalking the manager after hours. It got to the point where I, as the Regional Manager, had to intervene and advise they need to make an appointment to get their belongings and since they had already were granted access once, they would be given one more chance to get their items and had to show up before 2pm on the appointment day and be 100% done by 4pm. Below are the notes from our system and we have all text messages to back up all statements of facts. 

    _______

  10/18/2024 1:13pm- Unregistered female sent a text and said I did not have all facts, manager was lying, manager stole some jewels and other items, and tried to dispute everything that I read in the texts myself as well as stating we have no right to enter their unit or pack it out. As female was not registered, we did not reply. She admitted to waiting by manager car for her to leave because she said "3 tenants told her manager was still there."--- We did not reply.  Ball was left in ******* court to make an appointment to retrieve belongings. My text was very specific on the process. Regional will be there to standby while ***** has access to unit. Regional made decision that unit will not be packed out, but come 8am on 10/26/2024 items will go directly from unit to trash. A video will be taken. Regional may enter unit prior to remove our bedframe and mattress to ensure it does not get taken. It should be noted that manager has not made access to unit except with Regional present or the one time they were in there. 
  
  10/18/2024 8:10am- After manager tried to work with them on coming to get their belongings, and being super clear about closing time, they showed up the last 2 days at or after 4pm, Access to unit was denied. They also caused verbal scenes while they were here, trying to get her attention. This caused me to send them a text message via the **************** phone. I said we tried to be nice but will follow the letter of the law. They have to make an appointment or will be denied entry. Appointment must fall M-F between 8am-2pm as at 4pm they are locked out of unit. We reserve the right to pack out the unit. They were made aware the loveseat, bedframe and mattress are ours- they tried texting stating it was theirs. They were told they destroyed the loveseat and have been charged for it so can take it but frame and mattress stay . They were informed that after 4pm on their appointment date or 4pm 10/25, all items will be trashed, whichever date comes first. They were informed they have ONE chance to get all items. They were informed we reserve the right to a Metro standby. They were informed we will not deviate from any of the above and they were given my phone number and I signed the text.-NicoleM
  
  10/17/2024 Manager reviewed all texts and conversations with Regional. Regional then typed up a text to have manager send in the morning and text was signed by regional. 
  
  10/17/2024 There were then 24 texts sent by ***** or female, spanning from 4:24pm -6:27pm. Texts were increasingly hostile in tone. The then said they will be coming back first thing in the morning. 
  
  10/17/2024 4:21pm- Unregistered female identified that she was the one texting and was upset they came 2 days in a row and were denied access. They then said we stole their TV and entered their unit without their permission and it was illegal for us to go in their unit or pack out their items  until the 30 days is up. The tone of the text turned a bit hostile. (Note: Unregistered female was heard on property calling manager derogatory names and was very loud and vocal.) In the text, the female then makes a comment about knowing the manager is still there because her car is still there and they then went around the property trying to track down the manager. This did not make the manager comfortable because the manager felt like she was being stalked. ***** and female then proceeded to stay on property, near manager car waiting for her to appear. 
  
  10/17/2024 4:15pm- Regional got an after hours emergency call as ***** found a current tenant to call the number and ask us to let him into the unit. 
  
  10/17/2024 3:43pm- ***** texted that he was here and needed entry into the unit. Manager was in a unit cleaning and did not see text, however he would not have been given access at this time. Per Siegel policy, he needs to sign the belongings Retrieval letter and understand he cannot keep using the unit as a storage, he has one shot to get his items.  
  
  10/17/2024 3:24pm- ***** texted he was on his way. 
  
  10/17/2024 8:30am ***** replied that he will take a day of off work to get this done and knows he has until the 26th to get his items and will tell us ASAP when he will be here. Asked again not to pack out his unit. 
  
  10/17/2024 Manager replied at 8:22am and reminder them she closes at 4pm. Invited them to come back and get their stuff but needs to come before she closes. 
  
  10/16/2024 4:13pm- Resident texted he was here but office closed at 4pm and did not stay open due to no contact with him. ***** texted  "I was here before 4:30pm and you are gone, this is ********." 
  
  10/16/2024 2:39pm ***** texted that he will be there at 3:30pm to pick up a bed and made a comment that we knows we close at 4pm. We replied with an OK. 
  
  10/16/2024 Regional and Manager reviewed unit and found the second bed they seemed to think was theirs was the bedframe and mattress that belongs to the property that came ion their unit with they moved in. Also found that belongs to the property was a loveseat that was destroyed, a tv an cable box that we removed and the fridge and stove. 
  
  10/15/2024 ***** then sent texts at 4:50pm & 11:03pm (3 messages). In those messages we were told they are coming back  tomorrow for rent of items. They said that the want to come for their 2 beds and then, again, started telling us not to talk about their items being trash and understood they know they have 30 days to get their items out. They then said that we have no right to enter the unit and touch or remove anything and they do not give us permission to enter the unit or touch anything, whether we touch items that belong to us or them. 
  
  10/15/2024 Resident came to retrieve belongings. They had about 3 hours and moved nothing much out. Unregistered Female was smoking in unit and became verbal with manager.  Resident informed about pack out policy and agreed to it after failing to come by and retrieve items as promised a few times. Unregistered female then threw a fit and tried putting words in our mouth that we were calling her stuff garbage and were trying to throw out her items and not pack out. Manager reviewed that we will pack out and can hold until 10/25/2024, which is their 30 days from moving out.  During their packing out, manager and maintenance did go to their unit to check on their progress. Female blew non-cigarette (drugs) smoke into manager's face and was smoking in unit. they then tried to say entering unit was illegal as it was their unit for another 30 days. 
  
  10/15/2024 Resident texted at 5:57pm yesterday that he will be in tomorrow, meaning today. Office closes at 4pm so this morning he was texted back an OK and reminded we close at 4pm. 
  
  10/08/2024 First contact from resident since Constable is he is asking us if we got mail. 
  
  9/25/2024 Constable lock out. 

   

  ****** ********

  ******************************************************************************

  ************

• Initial Complaint

  Date:10/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ******. I am a long term resident at ***************************************. I have been a resident at this location for more than two years. Throughout the two years that Ive stayed here, Ive been verbally, abused and harassed by the night security guards on multiple occasions, and my complaints have not been acknowledged by the property manager. Ive been at Verbally abused, cursed at, yelled at when I refused to engage and last night my guest was yelled at because the guard knew I would not respond to his attempt to get a reaction out of me. The guards have falsely accused me of misconduct whenever I reported them to the property manager so they would avoid accountability and the property manager is siding with them. The property manager only holds them accountable when I threaten to get a lawyer involved or to file a restraining order against her employees. I am seeking that the night guards are transferred out of this property due to their repeated abuse and defamation of character. I am also seeking that the property manager is written up for eneabling this abuse by claiming that my complaints are baseless without audio recording. She only takes my complaints serious when I threaten to take legal action against them and refuses to provide the corporate office number to file a complaint with someone above her authority.

  Business Response

  Date: 10/10/2024

  Hello BBB, 

          We have investigated these complaints to the fullest, including reading statement received from our Courtesy Patrol Officers from multiple interactions with this resident, watched video recordings that include audio of said interaction, as well as reviewed incident statements received by other tenants against this resident. Most recently, an incident that involved this resident following a tenant off property that resulted in the other tenants filing a ************ Report. We have not been able to find any truth to the concerns listed. I will be reaching out via phone to speak with the resident directly as well. Unfortunately,  we ultimately will be ending the tenant/landlord relationship with him.