Business Profile

Apartments

The Siegel Group, LLC

Headquarters

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Complaints

This profile includes complaints for The Siegel Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

44 total complaints in the last 3 years.
16 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They constantly want to give me violations but not other tenants. Some were irrelevant. ***** complain from my kids a morning and time they were asleep. They violated me for having a chair by my door. Yesterday was for a stroller in front of my door so I could clean my room!!!!! They gave me violations for my room being messy.The office lady lives on site and next door to me actually, talk about a messy room!!!!! Hers is DIRTY! There's a unit at the end of the hall who has had a stroller outside the 4 months I've been here. Cooperate does nothing but defends them.My son has been beat up by 3 kids one being the office ladies son. Who is double my sons age and size!!!! I did not file a police report as I'm worried it will get me kicked out. There is black mold they won't treat, only paint over. They absolutely discriminate 100%. Very childish management and horrible place to live. They raised the internet rates and my internet NEVER works. My options are to "pay more" for a direct connect!!!!! Other kids run up and down the hall all day long and it's OK. Mine do it and they get yelled at and I get a violation.
Business Response
Date: 08/26/2024
There was a violation given to the tenant on 8/16/24 for items being left outside of her unit. This was given after she had received a final warning on 7/19/24 about items being left outside of her unit. On 8/16/24 when she received the violation there were 3 other tenants that had received final warnings that day. All tenants are held responsible for items being left outside of their units when not in use. I have attached copies of all of the warnings/violations given. As for the wifi, the company raised the cost of the wift $1.05 a week effective 7/1/24. This was to help with rising costs. This tenant was past due on rent when this complaint was filed, so she would not have access to the wifi. Wifi is provided for the duration of their rental period when they pay. If a tenant has issues with their wifi that we are not able to help them troubleshoot, we would send the wifi provider out to their unit to see if they could figure out why the tenant is not able to use the wifi.
Initial Complaint
Date:08/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After checking out, the manager called me to inform me that she not return my deposit back due to my menstrual cycle period blood got on the bed that leak thru the mattress that is consider a damage for her to keep my deposit. I disagreed. Because it's hotel/motel industrial I am very sure you will have to get waterproof sheet for mattress protection. Never in my life have this issue of ridiculous of charge that a hotel/motel got issue about people menstrual cycle leak thru. If that's the case this hotel need to re-investiagte for their health condition on the mattress because people can leave their sweat, sperms, and all sort of liquid stain on the mattress if that's the case that the so called their water proof mattress protection cover is on the bed. I don't accept this deposit to be charge. She even false claimed that I got the towels blood on it. It was strawberry jams. She want to say whatever to keep my deposit. I want her to apologize to me her false accusations. I want my deposit back!
Business Response
Date: 08/15/2024
Good Afternoon,
Por and I made contact yesterday and her $100 security deposit was refunded at that time. It was the first contact with her, and I was able to refund her ASAP. Below is the e-mail I sent to her and she acknowledged.

Por,

Thank you for taking the time to reach out from your online review. I have had a chance to review your situation with the property manager as well as see the incident report and photos. I would like to first address the mattress and let you know the mattress was not affected as the mattress protector did its job.Unfortunately, the amount of other soiled linens was outside the norm.Normally, a natural menstruation surprise would cause damage to the sheets only, and we do empathize and understand that. But the amount of blood also on our towels shows and then to have them wrapped up in the comforter, which is how our room was found, is not a normal occurrence.

We do understand this was not done with malice and was just an accident. Your $100 refund will be process today in the same manner it was paid.
Nicole ********
Regional Manager
The Siegel Group ******, Inc.
Customer Answer
Date: 08/15/2024

Complaint: 22142348

I am rejecting this response because:
For sure it's a defraud of the property manager and false accusations said the mattress was damage. Now the upper management involved the storyline change.
The towel was used to clean the strawberry jams from the donut from counter. This unacceptable behavior.
Shoplifter is not forgive. This property manager good as Shoplifter for.comkit this crime. If this case not investigation furthermore the property manager or management can steal more from people.
Sincerely,

Por ***
Customer Answer
Date: 08/15/2024
The property manager made false accusations that I caused damage to the mattress. She was so confident that she had all the photos and evidence of my fluids getting onto the mattress. Now that I have brought this matter to the attention of upper management, the mattress suddenly has no issue or damage. Now they claimed it was the towel and lien. Also, the towel has no blood. It was strawberry jam from the donut we got from their front desk counter. The towel was used to wipe the strawberry jam. Still very unprofessional state it was my blood when is not tthroughly investigation of my DNA. This is for sure just targetting me.
Now that the storyline changes afterward. Clearly we know who is lying and defrant me. All the negativity of unprofessional accusations she said to me. Just because she is title as property manager doesn't mean that she above the law that she can feel to say whatever to keep anyone deposit.

First of all, the property manager needs to be fired for defrauding me to keep my deposit. That was essentially stealing money. I want compensation for the emotional distress this caused me on my trip. I want a valid explanation for the property manager's behavior and actions. You need to conduct a thorough investigation into this property manager to prevent any future customers or tenants from renting a motel there. This is unacceptable behavior. It is fraudulent.

Shoplifting is a criminal offense. Withholding a security deposit with the intent to defraud is tantamount to theft. The law applies to all individuals, and legal actions serve to ensure fairness and justice. Overlooking such actions may encourage the property manager to engage in similar unethical behavior in the future.

Sincerely,

Por ***

Business Response
Date: 08/19/2024
Por,
I apologize that you feel as though you are not satisfied with the resolution provided. The refund has been made and accepted by your bank. I understand you want an apology from the property manager herself, but I offered the apology and refund on behalf of the company as a whole. At this time, we do not feel any more action needs to be taken as the requested resolution in your first complaint was obliged.

Nicole ********
Regional Manager
The Siegel Group ******, Inc.
t: +1 ************
e: *********************************************
w: www.siegelcompanies.com
a: 3790 Paradise Rd Ste 250 , Las ***** , NV 89169
Customer Answer
Date: 08/22/2024

Complaint: 22142348

I am rejecting this response because:
This is poor management and a bad business. Avoiding this matter as if it is not an issue when it clearly is a crime that was committed. The consequences should be pressed by the laws. I am seeking justice, not fighting only to get my refund.
Clearly, with all the solid evidence of communication, any jury can tell that the property manager of the business industry committed the crime of defrauding me. The management tries to get them to slide to avoid justice. Imagine how many victims the business has stolen from, past tenants/customers who do not know their rights or the laws, and the business does not always obey its own policy or the laws.
If the management doesn't want to step in to do the right thing or seek justice for what I false accusations I will bring this to court.

Sincerely,

Por ***
Initial Complaint
Date:08/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tuesday, July 30, 2024 I called the office to report seeing bedbugs on the companies mattress provided during move in. During the phone call, I explained to them that I bought a new mattress and I did not need a replacement. They said they would come to retrieve their mattress that day, but did not. On Wednesday, July 31, 2024 they came to pick up their mattress but instead stripped my mattress and drug it to the dumpster. I bought a king size memory foam Mily mattress. The companies mattress is a queen size bamboo. When I arrived to my unit, I discovered my mattress was missing and theirs was still there. I then proceeded to call the office and explain the situation to them. The manager, then came to my unit to address the situation. He stated that he did not understand how the maintenance men got the mattresses confused. They returned my mattress from the dumpster with drag marks and dirt on the bottom of it. He explained to me that there was nothing else he could do and that I should contact the Segel group corporation.
Business Response
Date: 08/01/2024
Good Afternoon,

We apologize for any misunderstanding of this incident. The resident moved into the property March 2024 and possible bed bugs did not appear until July 30, 2024 per their report to the office. The office did not see any proof of bugs nor was the office asked to treat the unit, they were simply asked to remove the old ******** as the resident was purchasing a new one. Maintenance went in July 31, 2024 and removed the ******** in the unit as they did have permission to enter. While the resident was correct, their unit came with a queen ********* we do have units that came with a king ******** and maintenance would not have known the original bed size for this unit.
As soon as the office was aware of the mix up, they retrieved the ******** and brought it back to the unit. The ******** was checked thoroughly for any stains or other issues and all that was found was the ******** protector was dirty. No issues to the actual ********. The office is ordering a new protector on Amazon. This one is an upgrade from the one on the ******** currently as it is waterproof and one of the highest rated protectors on Amazon. We also have placed the unit on schedule to be inspected by Preventive Pest control. If they do have bed bugs, or any other critters, we do want to ensure we treat that as we do have other furnishings in the unit that are owned by the property.

*****************************
Regional Manager
************
*********************************************
Customer Answer
Date: 08/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Being charged 75 weekly for so called heavy foot traffic
Business Response
Date: 07/12/2024
We have issued many verbal warnings to this tenant about unreg people/female that was evicted from our property and other Siegel Suites that is NOT allowed on our property. Instead of serving tenant an eviction notice we decided to see if imposing fees would stop his behavior which it has not. He was issued a fine of $50 on July 5th, $75 on 7/12/24 after the unreg female was seen going to his unit again. We have tried to give him chances so that he won't be evicted but he is not following our rules and regulations. I have attached a few of our logs to show when the unreg female was on property and reason for fines. Thank you.
Business Response
Date: 07/12/2024
This is for case Consumer Complaint #********
Initial Complaint
Date:07/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been staying at the Siegel suites in **************************** with 2 KIDS AND THE ** HASNT BEEN WORKING ALL MONTH! I paid over $1500 for the month and the ** HASNT WORKED SINCE I GOT HERE.. IVE PUT IN 3 maintenance request and hasnt nobody came to check on it. Its 1am and its literally to hot to sleep. We bought 3 fans since being here! And the window is open. Man this isnt right somebody from CORPORATE need to check on this staff and see why their not doing their job!
Business Response
Date: 07/09/2024
************************* checked into the Sparks location on June 7th and was checked out on July 8th. During her stay there was a work order put in for the air conditioning not working. When this work order was placed was during the time that we were going into every apartment in the building and making sure that the ac was working. This process was being done due to the system being turned on for the season. Her apartment was maintenanced and her ac was working. Upon ****** being checked out of the unit on July 8th was when we learned of her further complaint via an online post and her complaint filed with you. Once we saw the complaint we went up to the apartment she had been living in to test the ac. We found that the temperature had to be turned down on the thermostat to get the ac to run at a proper temperature. Once the temperature was turned down on the thermostat we went back to the apartment an hour later and tested the temperature of the air blowing out of the ac unit and the air temperature in the apartment. (Pictures are attached of the temperature readings). The air was blowing out of the ac unit at 37.0 and the temperature in the apartment was at 74.5. There were no issues found with the ac except for the temperature setting on the thermostat needing to be adjusted to get the proper temperature in the apartment.
Customer Answer
Date: 07/10/2024
The response message was absolutely a lie, NOBODY NEVER CAME TO FIX THE *** THERES MULTIPLE ROOMS IN THAT BUILDING WITH NO AC OR HEAT.. I TALKED TO MULTIPLE FAMILIES STAYING THERE WITH NO ***. I bought 3 fans since staying there and the night I moved out I gave a family 2 fans because the air conditioning doesnt work. That place is horrible its like paying to live at a shelter. I just dont understand how people are paying to stay there without air conditioning and heat. Maintenance never came to fix the air conditioner in room 5480! Thats a LIE.
Customer Answer
Date: 07/10/2024

Complaint: 21949086

I am rejecting this response because: its a lie, during my *********************************************************** room 5480. I work night shift but my daughters were there, so someone was always there and maintenance NEVER came. That is absolutely a lie.

Sincerely,

*************************
Initial Complaint
Date:06/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Free TV was advertised, but I haven't been able to get TV for a few days now
Business Response
Date: 06/07/2024
Thank you for sharing this with us. We did have a cable outage on property and a tech in in route to assist with the issue. We have informed the guest of the service ticket being opened with our cable/internet provided.
Initial Complaint
Date:04/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I am staying at Siegel Select in **************** at ********************************.. I need the phone number to Corporate and havent been able to get into contact with anyone in corporate or whoever I need to complain to please about the maintenance men at my location discovering black mold in my room which is directly next to the laundry room where there was and still is a big leak that caused the mold. They took out a LARGE PORTION of my wall NINE days ago and left it open exposing me and my service animal to the mold spores which I feel are beginning to affect my breathing and headaches. I am flabbergasted theyve even let it go this long and have yet to come back in since opening the wall up on April 10th. Today is April 19th. I have multiple pictures for proof. (which by the way they wore masks while in my room doing so, and I asked for one of their masks and they told me no). Not to mention my A/C unit has a major leak that floods my room so badly it causes all my clothes at the bottom of my laundry room to now also be covered in mold. They came in one time and drilled a huge hole in the side of it and said okay its fixed. Its so not fixed. I barely even use it because its so much work cleaning up after using it and its hot in ******. I had to purchase a $150 hard surface floor steam cleaner & a $60 ShopVac just to keep up with all the leaking/flooding problems Ive experienced. I moved in on Halloween and within the first month the room above me flooded causing my ceiling to have huge water bubbles which bursted then it was like a heavy rain that would come and go ALL OVER my room for a week until they finally fixed that. My refrigerator keep leaking randomly causing huge puddles all around my fridge which took them 3 months to finally fix a few days ago. They came in to replace the fridge and just totally ignored the fact my walls still wide open exposing BLACK MOLD and HUGE cockroaches have been crawling out of it. Theyre absolutely disgusting and terrifying. They tried claiming I smoke in my room for lighting inscents in my room to try and cover the muggy smell. My mattress is supposed to be a queen and its a full and is also so flat and hard that when I saw all those new queen size mattresses come I asked if everyone was receiving one they told me no not me and I sleep on the love seat most of the time due to the bed being so terrible it kills my back to the point when I wake up I cant even stand up or walk. Sorry its a lot to say its been a nightmare and I cant take it anymore. Please help me
Business Response
Date: 04/19/2024
The items on this complaint have been addressed and they are being moved to another unit until this is resolved. A/C unit and fridge were both removed and new one were provided. Hole in the wall is being addressed along with all leaks.
Customer Answer
Date: 04/20/2024
To Whom It May ************* am writing this to let you know I accidentally wrote the wrong amount of money I have spent staying at Siegel Select. I have spent $15,000 and I accidentally input $25,000. Can you please correct that for me. They have fixed my A/C unit since I have submitted this complaint. However when they removed the old one there was TONS of dust, dirt and who knows whatever else was in the slimy chunky looking nasty thick build up and they didnt even bother to clean it all out before putting in the new one in which isnt in my opinion the most sanitary way to go about it. However, I am so thankful that they did replace it so I wont constantly have huge puddles of water from the ac unit going to my laundry area and all under my bed. Attached are photos of the mold I found caused by my dirty laundry bags being constantly soaked with water at the bottom.
Customer Answer
Date: 04/23/2024
Yeah we have been moved to another room while they work on it however its been a lot of back and forth headache causing drama. The regional manager is whom I have been listening to. He said grab a few things I need and stay in another room and hopefully within a week it will done and I can go back into my regular room. The new room Im staying in is much smaller and since Ill be here for a week i should be paying the small room price and the front desk told me no I am to pay the price of my regular room Im just staying here temporarily. So I called the regional manager and told hun I dont think thats fair and he handled it immediately. Which i appreciated. However the front desk and ** keep telling me to do things differently than the ** is telling me to do and its frustrating and wasting time. The ** told me he waived my late fee when I wasnt even late I paid later because his staff supposedly didnt know how to charge me for the room I was staying in temporarily at a cheaper rate than my usual took. Which isnt a big deal but now that I have already been out of the room for 2 days hes telling me I need to get ALL of my belongings out of the room and put into my temporary room and he told me his boss told me to do so that way which is untrue. Not to mention this temporary room is so small I already cant barely move around and thats with less than half of my stuff in here. Theres no way all of my belongings will fit in here. Plus I cannot even access my regular room without calling after hours and having them physically come and open my door for me. They made me a key finally yesterday to my old room that worked for one hour and then no longer worked anymore. I have missed 4 days total of work over all this nonsense. Like I mentioned before I have spent over $200 ok cleaning devices to deal with the mess. I have yet to ask for anything for free or compensation but I am to the point where I feel l like i deserve a free week or something this is just getting ridiculous. Its isnt a game this is my life and they just treat me like its so unimportant to them. I dont want to be ***** and have to call the regional manager every 5 min even though he is the only one who gets anything done but the rest of the employees here I feel shouldnt even be employed with this company because their customer service is less than mediocre. They have no sense of urgency. Nor do they take the tile or put any effort in at all to ensure customers that we are valued and the thousands of dollars spent here wasnt a mistake. They just want you to pay pay pay. They dont want to he bothered with anything else except for making sure they get their rent on time. Its disappointing
Customer Answer
Date: 04/23/2024

Complaint: 21598369

I am rejecting this response because: Yeah we have been moved to another room while they work on it however its been a lot of back and forth headache causing drama. The regional manager is whom I have been listening to. He said grab a few things I need and stay in another room and hopefully within a week it will done and I can go back into my regular room. The new room Im staying in is much smaller and since Ill be here for a week i should be paying the small room price and the front desk told me no I am to pay the price of my regular room Im just staying here temporarily. So I called the regional manager and told hun I dont think thats fair and he handled it immediately. Which i appreciated. However the front desk and ** keep telling me to do things differently than the ** is telling me to do and its frustrating and wasting time. The ** told me he waived my late fee when I wasnt even late I paid later because his staff supposedly didnt know how to charge me for the room I was staying in temporarily at a cheaper rate than my usual took. Which isnt a big deal but now that I have already been out of the room for 2 days hes telling me I need to get ALL of my belongings out of the room and put into my temporary room and he told me his boss told me to do so that way which is untrue. Not to mention this temporary room is so small I already cant barely move around and thats with less than half of my stuff in here. Theres no way all of my belongings will fit in here. Plus I cannot even access my regular room without calling after hours and having them physically come and open my door for me. They made me a key finally yesterday to my old room that worked for one hour and then no longer worked anymore. I have missed 4 days total of work over all this nonsense. Like I mentioned before I have spent over $200 ok cleaning devices to deal with the mess. I have yet to ask for anything for free or compensation but I am to the point where I feel l like i deserve a free week or something this is just getting ridiculous. Its isnt a game this is my life and they just treat me like its so unimportant to them. I dont want to be ***** and have to call the regional manager every 5 min even though he is the only one who gets anything done but the rest of the employees here I feel shouldnt even be employed with this company because their customer service is less than mediocre. They have no sense of urgency. Nor do they take the tile or put any effort in at all to ensure customers that we are valued and the thousands of dollars spent here wasnt a mistake. They just want you to pay pay pay. They dont want to he bothered with anything else except for making sure they get their rent on time. Its disappointing

Sincerely,

*******************************
Business Response
Date: 04/26/2024
I ********************* the Regional Manager have contacted her and we have everything straightened out. Once the work is completed in her original room we will notify her so she can move back to her original room. We understand this was of no fault of hers and we are getting the leaks fixed but needed all her belonging out of the unit in order to get everything fixed. Once this is all done we will make every effort to make sure she is good with everything.
Customer Answer
Date: 04/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:02/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is a leak they refuse to fix. I've notified them several times including the damages that are further happening. After months they still haven't had one person come to look or fix the issue. Its caused mold to grow everywhere. We've had to rip up the carpet and underlayment ourselves to get worms, mites, and black mold out of the main toddler area. We now can not wash our hands after using the restroom or the water leaks everywhere and we have been through 3 shop vacs all ready. With no money to buy another. They need to fix the leak behind the wall and under the sink. Along with the damaged walls that had damage when we first moved in but have gotten much worse since. They said a repair guy would fix the wall but he only added a silicone that didn't help the wall in the long run. Only a short term fix and not a resolution.
Customer Answer
Date: 02/29/2024
MI have heard back from the General Manager ******. She said maintenance would come fix it but unfortunately because we didn't wait for someone on their side to rip the carpets out we are left to the costs of replacement and repairs and to ********* to her for anything else going forward. Maintenance had come only to cover up the things needing to be fixed and left us for more than a week without being able to bathe or utilize the only bathroom in the unit. The maintenance worker found the cause of damage behind the shower wall a bad pin hole leak spraying intensly. And for who knows how long? It caused flies of all kinds to come, worms, mold and mildew, exposed my family to it all, damaged the carpets and most personal belongings along with our health taking damage. We have two babies and two older kids. I feel their actions aren't right and that they should have put carpet and bathroom flooring in. ore Information...
Business Response
Date: 03/14/2024
We apologize for the delayed response. These issues have been promptly handled and resolved. ******************** had checked out on 3/4/2024 after his housing application was granted.
Initial Complaint
Date:01/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have lived on this property for over a year (dec.22 2022) I was forced to move after unfortunately losing my child and landing in financial hardship. I have put in MULTIPLE maintenance requests since I've moved in and NONE absolutely NONE have been worked on. My bathroom is full of leaks. The shower leaks into the downstairs neighbors unit which we've both informed the front office of My bathroom sink is leaking and causing MOLD to grow under the sink(I have a 3 year old and a 7 month old)I've asked for a someone to come look at the refrigerator this property provides because it's shutting on and off leaving my food to spoil and insulin needing to be tossed out I've asked for a simple light bulb change and it's like pulling teeth to get that done The stairs leading to my unit is a DEATH TRAP The steps wobble and tilt in as you step on them. Me and my elderly neighbor have put in MULTIPLE requests for the steps to be fixed and still nothing has been done The regional manager seems more concerned about handing out $25 fines for my flower pots outside than actually fixing anything (maybe needs to be trained a bit more in professionalism)I hope my complaint doesn't result in retaliation.
Customer Answer
Date: 01/18/2024
MoreA continuation of my last report The trim the connects the kitchen to the bedroom is lose and exposing nails used to pin the carpet down. The caulking around the bathtub has been cracked and peeling since move in and nothing has been done. There's gang and illegal drug activity that has been ignored and I also have pictures of other tenants with trash outside their apartments for days as well as chairs and they haven't been fined AT ALL so I'm assuming that the management picks and chooses who is fined. I've been here over a year and I have put my plants out every morning since i moved in and I wasn't charged until now? That's odd the 2 brief interactions I've had with the manager he was rude and brief which was unwarranted and that I didn't appreciate There is a bug (*****)issue but since I have children and I don't want them around harmful chemicals so I've been doing bug maintenance myself No closet doors. Which I've asked for so my children can't get into the contents of the closet There has been a lot of general maintenance on my end that has been neglected by this property which is ridiculous. I need these issues as well as the fine I was charged addressed without retaliation that this property is known for. I've been paying almost 800 every 2 weeks for over a year. It's only right that these problems get fixed Information...
Business Response
Date: 02/27/2024
Dear BBB,
Please accept my late reply to this complaint as it seems prior correspondence was not received. In looking over the work order history from this unit, it seems a work order was placed in September of 2023 for a possible leak in the shower but the work order was closed with no further work orders being placed with the office staff. I will be dispatching the property manager to the unit ASAP as well as reaching out to the resident personally today. I will ensure this matter is looked into and addressed ASAP. As far as the violations, I do show multiple violations issued for items left outside on the walkway. This creates a tripping hazard for staff and neighbors and is against our policies to have anything left outside the unit as we are a weekly apartment and not a traditional apartment so there are no private balconies or outside areas were items are permitted to be left.

Nicole ********
Regional Manager
The Siegel Group ******, Inc.
t: +1 ************
e: *********************************************
w: www.siegelcompanies.com
a: 3790 **************** Ste 250 , ************** , ** 89169
Initial Complaint
Date:01/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son is being denied access to pick up his packages with his name . But he was allowed to be issued a key . A lot of things arent enforced such as pet p*** problem but they make it a hassle for mail to be picked up by my son . They advertised they have a basketball court . But they have nothing . I dont agree with the pricing if what is advertised doesnt come along with it .
Business Response
Date: 01/31/2024
I have reached out to the tenant and left a voicemail on the number provided #************, I advised him that I was the Regional manager over this property and I would like to address his concerns and questions. Im sure we can find a resolution to his issues.

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