ComplaintsforThe Siegel Group, LLC

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  September 29th 2023 I rented a room apartment 78th at Siegel suites ***** 3. When I got there to check in the apartment was full of powders substances all over wasn't clean poor girl was trying to clean it I helped her not knowing the power was to do with bugs bed bugs and then knew that they had ******** I want a full refund and I want a full refund on all my belongings that I have in there that is most likely infested how do I get this problem solved ASAP I want a full refund and I want to know if they're going to accommodate me in any other state not there somewhere else.

  Business response

  10/02/2023

  To whom it may concern,

   this matter was handled by the general manager. The resident is satisfied with the resolution, the resident was transferred to a different apartment, and compensation was given. Thank you 

  Customer response

  10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Hello it's Charleston (chalsie) kuhaulua, I am waiting for the accommodations they said that they're going to give me so as of now I moved to another room which so far is good I'll get a hold of you if anything thank you so much
  
  Sincerely,
  
  Charleston Kuhaulua

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've stayed at Siegel Suites for about a year beginning in June of 2022. During that time I've had multiple issues mainly the attitude of the manager one *********************. I've had food spoil because the fridge never worked the entire time that I was staying there. The biggest loss that I've had was my PS4 being damaged due to the building having a really bad bug infestation. I can't even get it to turn on and to make matters worse I can't even get anyone to diagnose the problem because it was damaged by a bug infestation.

  Business response

  08/17/2023

  Attempted to call customer to discuss.  No one was made aware of issues at property.  number provided not valid to call.  customer has been gone from this property for almost 5 months from the time of this communication

• Initial Complaint

  07/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My girlfriend and I are staying at the Siegel suites on flamingo and ********** center drive her name *************************** is on the lease we've been here for 4 weeks a total of 1 month we planned on staying at least two or three months this morning her car was towed because there was no sticker on it I guess she just was a t-bone to the car is messed up a little bit but we had no place to park in and we're paying to stay here so her car was parked here they then towed the car what action do I have here like and they're not want to give the car back they're wanting us to pay money to get the car out I'm obviously going to get the car out but I need to get this resolved because our car her car should have never been towed

  Business response

  07/14/2023

  Dear BBB, 

              Thank you for giving us a chance to research, review and respond to this complaint. The property manager did speak to ******************** on 7/13/2023. The car was tagged by our tow company for not having plates. Whren the tow company tags a car, they place a bright green sticker on the driver window showing intent to tow the car in 48 hours and directing the person to the office. When the tow company came to the office over 48 hours later to inquire about permission to tow the car, we did ***** it as no one had come to discuss the car with us. With no plates/proof of registration, no contact, and the car not moving, the car was assumed to be abandoned. Per page 3 of the signed rental agreement, "Vehicles lacking current registration or parked illegally in a red zone or handicap space will be subject to towing at the owner's expense. Vehicle repairs are not permitted anywhere on the property. Vehicles must be in good condition and cannot be stored. Vehicles that are in disrepair and/or not moved on a regular basis will be towed."

              After the car was towed, the resident did come to the office. She admitted the car was her girlfriend's, who is not registered to the unit, and admitted the car had no plates. She did state she had paperwork in the glovebox, though. The manager called the manager of the tow company and negotiated that the resident received a discount on the on tow, which was agreed upon. ******************** was then informed of the conversation and advised the quicker she gets her car, the less expensive it would be. 

              In conclusion, while we do empathize with ************************ situation, we find the tow was lawful according to our rental agreement and cannot approve a refund at this time. We are happy that we were able to assist her by getting a discount applied to the tow. 

  *****************************

  *********************************************

  ************

   

  Business response

  08/23/2023

  Good afternoon. As stated in the prior correspondence, this was a legal tow on private property in accordance to the move-in agreement that was signed. By the tenant's own admission, all documentation was in their glovebox and not displayed. They did not respond to the tow notice that was placed prior to tow, as they were given proper notice of intent to tow. The manager did negotiate a discount for them to pick up the car, but we are now weeks after the fact and the tenant has decided not to pick up the car. They have made no further correspondence on the matter to the office either. The car remains their responsibility to retrieve. 

   

   

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been calling the ************ site since April 2023. I have been told we will have something available in 2 weeks, and she took my name and phone number. I finally went on June 2 in person and spoke with the person at the front desk, who had 2 girls at the desk she was laughing and joking with, explained my situation and she said she would have something available by the 17th when we had to be in there and took my name and number again. As we were leaving, a comment was made about no white people were allowed in there. Racial discrimination at its finest. I called the **************** today to speak with someone at Corporate, and ****** took my name and information and stated someone from Corporate would call me in ***** hours. Later this afternoon, the lady from the Columbia site called me and I told her again I needed a place by the 17th and was told that was impossible. When I called the **************** back and asked ****** if I could speak to someone who could handle the situation, she immediately told me that she was the only person I could speak with. I asked for her Supervisor, and she got a MAJOR attitude and told me no, she was the only one I could speak with. Yes, I called her a *****, but I am angry and stressing about being homeless here soon. As for the lady customer service person you have in Columbia, she has no customer service skills. I could do her job better, and would love the opportunity to do so.

  Business response

  06/23/2023

  ********************* along with her husband ************************* ******* were placed on our Do not rent list back in August of 2020 for violating our pet policy. They had 3 Pit Bulls and we ended our business relationship with them at that time.  I spoke with ********************* back around the 9th of June and explained this to her. I let her know that she can not stay at any Siegel location do to this.  

• Initial Complaint

  05/31/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  05/27/23 I ************************ checked n2 The Siegel select on 220 ************* ??after arriving back at the residence at 5am Saturday morning I was met by Falling ceilings ??Mildew Roaches after Roaches ??water bugs ??bed bugs and ants??And when I finally got a chance 2 get n touch wit the front desk I was met wit more roaches n and out of the reseptionest area ?? 2 my surprise Siegel Select blamed me and gave me 1 out of 6days that I paid 4 ?? I have video of everything and would love 2 share it wit u ?? but it seems I can only leave pics 4. Now

  Business response

  06/02/2023

  Good Afternoon, 

                After reviewing the details of the complaint sent in as well as the facts about the dispute, there is no actual refund due. The resident was given a refund, in CASH, when he checked out 5/31/2023. 

               When he moved in on 5/26/2023, he was given a "9 for 7" deal. This means he paid for 7 days and was given 2 days free. (If you look at the folio, line 1 shows 7 days of rent paid while lines 2 & 3 show the free days evidenced by the $0.00 rate paid for these nights.)  He checked out on day 5, so the refund given to him was his security deposit and 2 days of rent and taxes. He was explained we cannot refund the additional 2 days as he never actually paid for them. There is not a dollar value added to the free nights. It is like if you used a coupon to buy something, when you return it, you get back only what you paid and not the retail price. 

   

• Initial Complaint

  05/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 05/24 at approximately 9:14 am I was awaken by and knock from your manager ******* at the ********** ****** select *********************... Demandingly asking for rent I was gonna pay but I don't feel safe...now doing so...because of how he came to my door demanding I get out of his " hotel/motel...This Made me very uncomfortable and I'm just reaching out to let you guys know that...HE IS THE WRONG MAN FOR THIS KIND OF JOB..AND IM SURE WORKERS HERE AND Other TENANTS FEEL THE SAME.....I HAVE BEEN HERE SINCE MARCH 4 2023 HAVENT MISS A SINGLE PAYMENT UNTIL NOW BECAUSE I HAD SWITCHED JOBS AND IT THROUGH OFF MY PAYMENT DATE...

  Business response

  05/25/2023

  Yes the manager did go to her door on 5/24/2023 because she was past due. She should have paid on 5/23/2023 by noon so she was almost 24hours over due.  The only reason she was due on 5/23/2023 was because the manager asked if we could help her out and comp her 3 days because she was due on the 20th and would not get paid until the 23rd since she had changed jobs. The manager did nothing wrong by going to her door at that time. 

• Initial Complaint

  05/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The manager at the 600 east bonanza siegel is both discriminatory and retaliatory. She consistently blames ** for other tenants refusal to clean up after their dogs, despite the fact she watches us clean, she has restricted communal meeting areas from my SERVICE dog, and when you complain she screams just move. She constantly posts illegal notices of entry with massive mistakes, and just expects tenants to deal with it, by threatening them with fines. The word for that is extortion. The manager allows other dogs into that same area (the maintenance man, another pitbull and three German shepherds and says nothing, yet my service dog pees there and I get a violation warning, its discrimination.

  Business response

  05/18/2023

  Hi,
  This complaint has been properly addressed & handled directly with the residents from our regional manager with the corporate office of The Siegel Group, I can assure you this was rectified & the resident was happy with the outcome. 

• Initial Complaint

  05/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 10,2023 I was forced from my home with my 4 children and moving to a Siegel suite and relocating the kids school was a 2 for 1 on such short notice. August 11,2022 first thing when got off work I called Siegel suites asked if they had a 2bed 2bath available and the women I spoke to stated they did but it's being cleaned out right now they had a small bug problem in the room and are having it properly cleaned I said that's fine I don't mind waiting I just wanna pay for it so when it is ready I can be back. Then she also stated that I couldn't view the room due to it being cleaned. Now, need I remind you I'm at my last resort right now and have no choice but to make sure my children have a roof over their heads, so I pay for the room and sign all paperwork even though we didn't go through proper viewing of room. It is about 12:30ish when I sign and pay, then I was told the room will be ready at 5:30 but the office closed at 6 and that I could get the key from the then security man at the time. When I arrived at 5:45 the office was closed and dark inside. I saw the same worker from earlier and stopped her before she went inside her home and told her I don't see security she called him and told him to get the key for me. As I waited for this man to just grab an envelope that was on the desk with instructions he waited 30 mins inside the office reading the note which I could see through the window,and then slowly walks up to me hands me the key and tells me I have to wait for him to make sure I can open my door informed no thank you my partner was waiting with our children and he left. Then as 2 months went by I ended up getting my car towed from my previous address to the Siegel suites. Now, nothing was wrong with my car it was operable it just needed a new battery. When I moved my car here I informed the office of all info about my car and I wasn't told anything at the time that I had to move my car everyday so it won't get towed as that were their rules the lady stated once I got a ticket on my car to be towed for being inoperable. I immediately brought it to the offices attention and told them I can get a battery and move my car to prove it works since the lady stated that they tagged my car because they watched it and the person that they had working to go around and inspect cars around the complex stated out of all cars in the complex mine was the only one that hasn't moved for two weeks straight. Which was a true for my car not moving because I had no where to go I work from home and my children are taken to school by their father so why waste gas we live next to a ****** so shopping is literally over the wall, but the part where I was the only one was a definitely a lie. Then, I still moved my car and because I didn't tell the office I moved my car even though you could clearly see that it was moved and if whoever was watching my car not move for 2 weeks straight didn't see it was in a different spot after that. That is when I feel targeted,so I informed the office of a gold van and black SUV that I had proof for a fact the cars haven't moved since the day I moved in and you pass both cars before you get to the back of the apartments to see my car but I'm not sure how they saw mine but no one else's and the black SUV is still sitting there till this day parked in plain view of the front office. Now the gold van was told once I kept fussing about it for weeks but before it was towed I informed the managers of the van and they went and told the owner of the van to wash their car since it had cobwebs on it to prove it hasn't moved in a while. But that's not the worst remember when I said I didn't get to look at the apartment before paying for it well that surely did back fire on me I have video and pictures of nest of roaches in all cracks and corners and the ceilings of in every part of the home. What did they clean? The carpet and that was still rushed through. From the kitchen to fridge and freezer to the tables and chairs the couch the bed railings dressers vents plug outlets bathroom shower and ceilings throughout the home had a nest or small pile of roaches chilling like I just paid for them to stay here. I spent a lot of money getting it clean and livable for my family and myself in quick timing. And it doesn't stop there I informed them that they didn't clean the apartment and it was brushed off like nothing then a bug man came to the place 2 weeks after I said something to spray for bugs...... Ummmmm we got too many in here stop making come out just kill them all permanently....... And moving forward with the present on *** 10,2023 we had paid previously for just a week to go to *** 15,2023. But we came in and wanted to pay for a month now this is not the second time the old man rep at the front desk has put our hard earned cash towards someone else's rent and this time it wasn't just a week it was a month so that is over $1000 already. So he adds it to the wrong place that has a pet we don't charged a pet fee and the said once the take off the pet fee it will cost more. That doesn't make sense and then they said they were going to comp 3 extra days free of charge and said come back tomorrow for a new receipt we gave $1660 total the first time when the man put it in incorrect then instead of them putty in the system a whole month like they were supposed to the gave 3 weeks and 6 individual days because they know they overcharged and didn't want to give me my money back. All in all I work for New ********** and I promise if it's the last thing I do I will get all that is owed to me from all the stress and turmoil I went through and is still going through.

  Business response

  06/05/2023

  Property has put unit back on pest control, as we use an outside vendor. Management will be contacting tenant to schedule any other repairs not done. In regards to rent, 1 payment was applied to wrong unit and corrected to correct unit. Guest will be getting 4 comp days applied to unit for the issues

• Initial Complaint

  03/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been paying weekly with this company since February 8th, 2023. This week my rent was due Monday, March 27th 2023 before noon.I had an urgent family matter which caused me to leave town unexpectedly and I was unable to return on time to pay my rent on the due date due to weather related travel issues and poor planning due to the unexpected nature of the trip. However I returned Tuesday evening after the office is closed and was going to go to the office first thing in the am on Wednesday I was fully expecting to pay the late fees and possibly even the fee for the need to file eviction paperwork along with the rent in the am. My issues lie in the extremely unprofessional and inappropriate handlings of this situation by the Siegel suites employees. I was informed by the individual watching my dog that they pounded on my door for well over 5 minutes in an extremely aggressive manner Tuesday afternoon. Later around 5pm on Tuesday evening of March 28th 2023 I received a missed call followed by a voicemail from a number I did not recognize. The voicemail stated that my rent was past due and if I did not come to the office and render payment by first thing in the AM on Wednesday that they would come remove the locks from my door and render payment that way. It was stated in those exact words and I have it clear as day on my voicemail.While I do take blame for being late on payment I had no issue handling the late fees and was only late by two days at the time these actions were taken. I would even respect if they took action to legally evict me via the court system however, I don't see how it's professional to pound on tenants doors, leave threatning messages or threaten illegal evictions. Since I have been a tenant well over 30 days I do have tenant rights and it would require a 7 day eviction notice to LEGALLY remove me from the premise. It's super disappointing to be treated that way. At the end of the day it's business no need to be crazy.

  Business response

  04/21/2023

  I have talked with the staff at the property and reviewed our company policy. Due to the many tenants that just skip out without paying, the day rent is due and past due we make attempts to contact the tenant. If tenant does not answer we have the right to check for occupancy. As most guest just skip out without turning in the keys. If the tenant would have called the office stating they were out of town, this would have been noted and the knocking on the door would have been eliminated.

• Initial Complaint

  03/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello, my name is **********************. Me, my boyfriend and my daughter moved in 12/24/2022. First we asked to be put on the siege rewards program and was told they had no papers for us to sign up, later found out it was done on the computer. We contacted corporate 3x about this matter and got no response or call back. We lived at this property for over a year and had no rewards. Second the cable company came to switch out the cords and our room was skipped twice! We called and was told they would be coming by and they never did so we went over 6 months without tv. I went downstairs to let management know my heater wasnt working and got a response with attitude I know it works I checked before you moved in but when maintenance came up to finally look at it a year later he told us it needed to be fixed. On January 6th 2023 I fell on ice right outside the property doors and when I asked for an incident report I was told that I was lying about falling outside (I have pictures!) February 3rd 2023 is the date I moved out and when I called to get into another property I was told I was put on a do not rent to list! I was never late on my rent, we didnt destroy any of the property, and we were respectful every time we came in contact with management. I dont think we should have been put on a do not rent to list, if anything we were cheated out of our money and we paid 350 a week. If you are unable to help please leave a phone number I can call to have this resolved.

  Business response

  03/22/2023

  I am the regional manager for the Reno location. I have no knowledge of the cable not working or the heat. I do know we had a cable upgrade last year and outside cable company had to come in and redo cable lines. In regards to no heat and it took a year before maintenance went and looked at it is unfounded. This building runs of a chiller for the summer and boiler for the winter so if her unit was not working she would not have had air conditioning as well which she does not state. With her fall the ** stated that the boyfriend mentioned to her but it happened at the Nugget which the Nugget owns the parking lot for Siegel Suites Sparks again no further information was provided to us. With the rewards again I that is done typically when someone moves in and according to the move in it was declined at that time, ***** states that she received no call back but I did receive a complaint about this issue in January and the boyfriend was told that we could sign him now but we would not be able to retro his points. Yes, ***** was placed on a never rent again due to the fact it took the staff 2 days to trash out and clean her unit in order to sell. I did however remove her from the never rent again status so if she chooses she can rent at any Siegel Suites. 

  With her complaints there is always a way to go above the ** if things are not being addressed as the boyfriend did by calling corporate 2x about the rewards back in Jan 2023 at no time in their occupancy with Siegel Suites did they call corporate to which they knew how to do about no cable or heat which are things that are extremely important to have. I have attached a copy of the email I received about the rewards. Thank you 

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