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Business Profile

Concealed Carry Training

Concealed Coalition, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concealed Carry Training.

Complaints

This profile includes complaints for Concealed Coalition, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Concealed Coalition, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 102 total complaints in the last 3 years.
    • 67 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are charging me for material I never asked for or received

      Business Response

      Date: 01/14/2025

      Dear Mr. *************** you for reaching out. We wanted to confirm that your monthly Guardian membership has been successfully canceled. Please note that since your membership was active during the billing period, the charge for that month is non-refundable, as per our policy.
      You will not receive any further charges, and your membership is no longer active.

      Customer Answer

      Date: 01/16/2025

       
      Complaint: 21375096

      I am rejecting any response requesting yet another payment, because:  The business has never been able to and has never offered to provide proof of service.  The business needs to provide documentation indicating a zero balance on said account.  I initiated claim with the BBB after having paid the due amount at the time.  The fact that the business did not want to respond to either the BBB or myself until now is erroneous and derelict. 

      Sincerely,

      ***** *******

      Business Response

      Date: 01/30/2025

      Dear Mr. *************** you for reaching out. I wanted to clarify that you personally signed up for our discounted Guardian membership. As per our policy, we are unable to provide a refund for the month your membership was active, especially since you had access to the coverage and benefits that the Guardian plan offers during that time.
      We understand that this may not be the resolution you were hoping for, and we truly appreciate your understanding. At this time, we consider the matter closed. 

    • Initial Complaint

      Date:02/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/29/2024, I had received a Fraud Notification for my Reliacard (Childsupport). I had responded back NO, to the charge, but this was one of many that were charged. At 11:07AM CST, I received an email with my information on it (wrong last name and another NON-WORKING phone number). I was confused as to what the charge actually was because I had never heard of this company, nor would I use my child support card for it. I called into the company and asked what it was and why it says that I ordered a concealed carry license when I already have a *********************************************. I explained that I did NOT purchase this and I wanted my money back. It had only been 15 minutes since I had allegedly purchased a product that I don't need. She said well we don't do refunds, BUT I can offer you a $100.00 Restaurant.com gift certificate. This does not even make the slightest bit of sense. Among the 6 different places that charged my card this morning, this is the ONLY place even located in *****************. I have started a dispute with the credit card company and I have also filed a complaint with the ************************ under report #*********. I will also be reporting this to Online Crimes. Thankfully, I caught this within 15 minutes of receiving the email and they told me there was nothing that they could do. I have cancelled my debit card and will continue to fight these charges. They said that I purchased:******** Certificate (In Person)$89.991 Universal Concealed Carry Holster$29.001 AZNR + FLNR Certificate$14.991 Come to find out this is a certificate for ******* and *******. TWO places that I do not live nor do I plan on going there anytime in the near or distant future.

      Business Response

      Date: 01/14/2025

      Thank you for contacting us. As per your conversation with our customer service agent, a full refund was issued on 03/14/2024. At this time, we consider the matter resolved and closed.

      Customer Answer

      Date: 01/16/2025

       
      Complaint: 21366086

      I am rejecting this response because:
      I had to submit a dispute charge with my bank and you didn't refund my money. They did a charge back and I won because I had sent in all my proof. 
      Sincerely,

      ****** L

      Business Response

      Date: 01/30/2025

      Dear ******,
      I wanted to confirm that the amount of $140.12 for the Nebraska certificate was refunded to you via a chargeback. Additionally, our agents have processed a refund of $16.95 on 2/29/24 for the Concealed University purchase made on your card. At this time, there is nothing further for us to process. 

    • Initial Complaint

      Date:02/23/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Concealed Coalition solicits by email certification for concealed carry permits. They accepted my credit card payment of approximately $200 and then sent a message that qualification is not available in my area. I am attaching documentation of same. These guys are crooks.

      Business Response

      Date: 01/14/2025

      Dear Mr. ************ are sorry that we were unable to provide training in your area. Please note that a full refund was issued on 02/22/2024 for your payment.

      Customer Answer

      Date: 01/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:02/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm getting charged $19.99 per month on my credit card by Concealed Coalition ******************* LA. I thought I was buying a conceal carry permit.

      Business Response

      Date: 03/19/2024

      ************ - On May 31, 2023 you purchased and scheduled through our call center the required training and certification necessary to apply for your Concealed Carry Permit from your state. The class you scheduled and completed with us was on June 17, 2023 at 8:30a in *******, *********. At the time of purchase you also elected to be enrolled in our Concealed Coalition University. We do not have record of you contacting our **************** in regards to these charges, however, I see that on March 8, 2024 your bank disputed these charges. There is no further communication deemed necessary from our company due to the chargeback filed.

      Customer Answer

      Date: 03/20/2024

      I'm sorry.  I didn't realize I had signed up for Conceal Carry University.  That was a mistake on my part.  If you could please cancel my subscription to Conceal Carry University and make it retroactive as far back as you can I would greatly appreciate it.  

      Customer Answer

      Date: 03/22/2024

       
      Complaint: 21298389

      I am rejecting this response because:

      Consumer
      Most Recent Message
      Date Sent: 3/20/2024 6:40:15 PM
      I'm sorry.  I didn't realize I had signed up for Conceal Carry University.  That was a mistake on my part.  If you could please cancel my subscription to Conceal Carry University and make it retroactive as far back as you can I would greatly appreciate it.  



      Sincerely,

      *****************

      Business Response

      Date: 04/25/2024

      Your bank issued a chargeback on this account and you were refunded 3 months of charges.There is nothing further that we can do with your account.

    • Initial Complaint

      Date:01/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged $259.99 for a concealed carry permit from this business. I never received anything back from them. They appear to be fraudulent. So the charge was on September 11 2023 according to my bank statement. I knew this was fraudulent and I opened a fraud case for this charge. The bank which is key bank gave me a conditional credit until they finished their investigation. I now see they reversed the charge back to my bank account recently as I noticed on my bank statement. I did not receive any item card nothing and they took my money which was $259.99. This is fraudulent. I tried calling the company but no response. What can I do about this? This is wrong. I want a refund of my money and an explanation and apology from this company. Thank you my phone number is ************. Thanks melody

      Business Response

      Date: 01/29/2024

      When you purchased your Firearms Safety Course from ** on September 10, 2023 it appears that you may have given us an inaccurate eMail address as well as a different number than the one you provided here. I have, however, located your account. All of your scheduling information, a downloadable certificate of completion, Next Steps and purchase information were sent to the eMail address that you provided to us. We have no way of knowing if you eMail address is correct or not. When reviewing your payment information I see that there was no attempt to contact our **************************** You also filed a chargeback and were awarded the total amount of $259.99 on 10/16/23. We can not refund to you something that you have already received. It is unfortunate that we were not able to provide you with the ******** requirements for your License to ********************** Permit. At this time we consider this matter closed. 

    • Initial Complaint

      Date:01/23/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took and past a online course to receive a concealed carry certificate on 9/1/23 and I have YET to receive it The order#******* is the information on my emailed receipt of which I still have for proof

      Business Response

      Date: 01/23/2024

      ****************** - 

      We hate to see that you have gone to the lengths of filing a complaint with the BBB. Our phone records indicate that you have only attempted to contact our *************************** once. That date was on January 8th, ****, indicating "one inbound call abandoned." and that the caller did not stay on the line to speak to anyone. There is also no incoming eMail history from the address given. If you had attempted to speak with one of our extremely helpful **************** Agents they would have resent an eMail to you that would contain the certificate that you are claiming you were never sent. You also made reference to the receipt that you have in your possession. When you successfully completed your certification course the final page contains this receipt as well as a link to download and print your Concealed Carry Certification. I have attached screenshots of your purchase for reference. In a good faith effort to resolve this matter, I will personally eMail you a copy of your certificate in the next 10 minutes.

      At this time we consider this complaint resolved and that no further action needs to be taken on our behalf. Stay safe. Stay concealed.

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I BOUGHT A SERVICE  PLAN FOR CONCEALED CARRY.
      I WAS GOING TO GET A CERTIFICATE FOR CONCEALED CARRY AND THEN MAKE AN APPOINTMENT TO LEARN MORE ABOUT CONCEALED CARRY WHICH IS REQUIRED BY LAW!
      HOWEVER THEY DID NOT TELL ME THE APPOINTMENT HAS A 3 MONTH WAITING PERIOD AND I HAVE TO TRAVEL 40 MILES 1 WAY!
      I WOULD LIKE A REFUND BECAUSE I DO NOT WANT TO WAIT THAT LONG OR TRAVEL THAT FAR!
      THERE ARE PROGRAMS HERE IN ********* ** WHERE I AM LOCATED!
      THEY REFUSE TO GIVE A REFUND!

       

      Business Response

      Date: 02/07/2024

      From: <******************************************>
      Date: Thu, Feb 1, **** at 11:01 AM
      Subject: You have a New Message from BBB Serving Southern ******, Consumer Complaint #********
      To: <**********************************>


      Hello,

      Thank you for bringing this matter to our attention. We take all
      customer feedback and concerns seriously, especially when they come
      through organizations like the BBB. We would like to resolve this
      issue in a manner that is satisfactory for ***************************** and
      addresses his concerns outlined in complaint #********.

      As I do not have access to the complaint details directly, I kindly
      ask ****************** to contact our customer service center so we can
      properly verify his identity and understand the specifics of his
      complaint in order to address it appropriately. He can reach our
      customer service team at:

      **************
      Monday-Friday from 8AM - 7PM CST

      Thank you for reaching out, and we look forward to assisting Mr.
      ******* and finding an amicable resolution.

      Regular business hours:
      Monday-Friday from 8AM - 7PM CST
      Customer service phone number: **************
      Website: [Countrywide Concealed Website](***********.countrywideconcealed.com)

    • Initial Complaint

      Date:01/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 9th I got charged by Country Wide Concealed ******* **, ***** THIS IS FRAUDULENT I WAS SUPPOSED TO REIMBURSED NEVER HAVE BEEN

      Business Response

      Date: 02/18/2024

      ******************** - 

      We do not have record of receiving a request from you regarding a refund until January 16th, 2024. On that date you eMail our customer service department with the following: Hello I requested refund back in December I still have yet to get it. See attached image of the transaction. Im *************************** I was charged *****. On this same day your bank issued a refund to you for this purchase. We can not reimburse you for a refund that you have already received and considered this matter as closed. 

    • Initial Complaint

      Date:01/10/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Website lists conceal carry permit online. after filling out a questionaire you are told you qualify, next question do you want to do it online or in person? As it they are presenting the permit is availible online i selected online . Then after a gun safety video they ask you to pay 459 FOR THE CERTIFICATE ! there are extras if you want a copy mailed and if you want a holster with it etc . which i did , the next screen says you now need to schedule the in person part before you get the permit!!! i emailed them saying their website was missleading, they responded to call a 800 # MONDAY THRU FRIDAY. which i did the lady said did you take the 6 hour course ? no i said' "well we sent you the link for it" i checked my email no link, she said while you were on our website it was availible, i told her there were a lot of complaints about this and i would not purse this on return of my money ' her response was you should have clicked on the last sentence of our website under REFUNDS before clicking on anything on their website. i know that you have received alot of complaints so you can add me to the list !!

      Business Response

      Date: 01/17/2025

      Thank you for reaching out to us. We want to clarify that while we provide quality training that meets the necessary requirements for your Concealed Weapons permit based on your state, we are unable to issue the permit itself. To obtain your concealed carry permit, you will need to work directly with your state and submit the required documents.
      As part of your state's training curriculum, Live Fire training is required in addition to the online classroom training that we offer. Please note that we do not have control over the specific requirements set by your state.
      Additionally, as outlined in our refund policy on our website, we are unable to offer refunds for the online training or certificate once they have been provided.

    • Initial Complaint

      Date:12/12/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They made it look like you are getting a Concealed Carry Permit.......but turns out it's a useless piece of paper. Website is very misleading. Concealed Coalition *** is the company.

      Business Response

      Date: 01/14/2025

      We provide you with quality training that is necessary for your Concealed Weapons permits based on your state, but we can not offer you a permit. To obtain your concealed weapon permit you have to go through your state and provide the necessary documents.

    Concealed Coalition, Inc. is NOT a BBB Accredited Business.

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