Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Vshred

  510 Townsend St San Francisco, CA 94103-4918

• 

  V Shred LLC

  10750 Denton Drive Dallas, TX 75220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this company via ****** Meet. The person I talked to was very nice but very slick. After taking my money for the V Shred Accelerator Custom Coaching Plan for $78/mo. and logging off, I got an email stating something other than what we spoke about. The amount was different, and the term length of the agreement was different. I was told that there was a three day ***** period where I could email the company and get a refund. All I received was automated emails pushing forward. I do not want to be taken advantage of by a company that is not honest with its product proposal from the start. I want a full refund immediately.

  

  Business Response

  Date: 05/27/2025

  We appreciate the opportunity to respond to the clients concerns and provide further clarification regarding their experience with the VIP Coaching Program.
  Upon receiving the clients request to cancel, our team promptly processed refunds for associated services where applicable. The client also indicated that they were within the refund window for the VIP Coaching Program. Once that was confirmed and forwarded to the correct team, a refund was approved and processed accordingly. Confirmation of this refund was provided to the client, and no further action is required.
  
  Our team regrets any initial confusion during the onboarding and cancellation process and we sincerely appreciate the clients persistence in bringing this to resolution. We take all feedback seriously and will continue to refine our support efforts to ensure clarity and responsiveness.
  We are pleased that the matter has been resolved and wish the client the best moving forward.

  Customer Answer

  Date: 05/27/2025

  Dear BBB,

  My husband and I worked with our bank and ONLY because we had a special block on our account was the business unable to get any money out of our account.

  They DID attempt to extract money from our bank account immediately. BEFORE the payment was due on June 22, 2025.

  I was able to get refunded to me the basic program and some supplements, but I was told the large amount for the VIP Coaching was taken care of by another part of their organization.

  I was given the email to contact them to cancel the services. Even though I tried repeatedly, I got no satisfactory response. Only several automated Welcome to the program emails, etc. One right after another.

  I sent them multiple emails asking for my money to be refunded for the VIP Coaching. I got no return email addressing the emails that I sent them asking for a full refund of the VIP Coaching for quite some time even though I was told that it would be taken care of within hours.

  I was told and took screenshots and documented the ****** Meets representative telling me that I had a 72 hour ***** period in which I could cancel the VIP Coaching.

  Finally, after much back and forth, they agreed to refund the money. 

  I would not recommend this company to anyone.

  They asked for way too much personal information.

  My original form of preferred payment, ******, didnt go through, so they asked for another, and another, etc.

  I didnt recognize the one that they wanted me to use. Thank God it didnt work. It would have come directly out of my bank account. NOT charged to the credit card I was using.

  With each question the representative was trying to get more and more personal information out of me.

  I was told that the VIP Coaching was really the only way that the program was going to be effective.

  I dont believe that they are a trustworthy business and I think this is only a gimmick to take people for a lot of money. 

  I would strongly caution anyone from using this company for any services. 

  Especially, because they attempted to withdrawal money from our bank account BEFORE the first installment was due. I have no idea how much they would have taken.

  Thats not on the up and up.

  Thank you for all that you do.

  Sincerely,

  ***** *****

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23366669
  
  I am rejecting this response because: 

  My husband and I worked with our bank and ONLY because we had a special block on our account was the business unable to get any money out of our account.

  They DID attempt to extract money from our bank account immediately. BEFORE the payment was due on June 22, 2025.

  I was able to get refunded to me the basic program and some supplements, but I was told the large amount for the VIP Coaching was taken care of by another part of their organization.

  I was given the email to contact them to cancel the services. Even though I tried repeatedly, I got no satisfactory response. Only several automated Welcome to the program emails, etc. One right after another.

  I sent them multiple emails asking for my money to be refunded for the VIP Coaching. I got no return email addressing the emails that I sent them asking for a full refund of the VIP Coaching for quite some time even though I was told that it would be taken care of within hours.

  I was told and took screenshots and documented the ****** Meets representative telling me that I had a 72 hour ***** period in which I could cancel the VIP Coaching.

  Finally, after much back and forth, they agreed to refund the money. 

  I would not recommend this company to anyone.

  They asked for way too much personal information.

  My original form of preferred payment, ******, didnt go through, so they asked for another, and another, etc.

  I didnt recognize the one that they wanted me to use. Thank God it didnt work. It would have come directly out of my bank account. NOT charged to the credit card I was using.

  With each question the representative was trying to get more and more personal information out of me.

  I was told that the VIP Coaching was really the only way that the program was going to be effective.

  I dont believe that they are a trustworthy business and I think this is only a gimmick to take people for a lot of money. 

  I would strongly caution anyone from using this company for any services. 

  Especially, because they attempted to withdrawal money from our bank account BEFORE the first installment was due. I have no idea how much they would have taken.

  Thats not on the up and up.

  Thank you for all that you do.

  Sincerely,

  ***** *****

  
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 05/27/2025

  We appreciate the additional comments provided and the opportunity to address the clients concerns further.

  Our team is sincerely sorry to hear that the client felt the initial experience did not meet expectations. While we strive to ensure clear communication throughout the onboarding and billing process, we acknowledge that there were frustrations expressed regarding the timing of communication and the refund process.

  Vshred is pleased to confirm that the clients program was canceled and the associated refund was processed in accordance with the refund policy that was acknowledged during enrollment. We regret any confusion or delays in communication leading up to that resolution, and appreciate the clients persistence in helping bring the matter to a close.

  Here at Vshred we take all feedback seriously and will continue working to ensure a more seamless and transparent experience for all clients. We wish the client the very best moving forward and thank them again for their time and feedback.

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only because we were successful in our fight against the company to get a response and get our refund. 

  I feel for those who are taken advantage of by this company and I feel that they are trying to take peoples money.

  They were like slick car salesmen and I dont like that in a business. I also dont like people trying to take money from my bank account at an unauthorized time.

  I consider the matter CLOSED because we got our money back.

  Fair warning to anyone who is going to do business with this company in the future.

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this month or the end of last month, I signed up for Vshred university with the full intention of using this program. I then was emailed a questionnaire that I needed to fill out such as foods you can eat , wont eat or allergies. I stated on that questionnaire that I couldnt have fish. I took a look at my meal plan and I seen fish on it. I was in contact with support every other day trying to get it cancelled , so I wouldnt be charged. I also had some unexpected financial issues pop up and I stated that I would not be able to afford this program anymore. I had a phone call today May 21, 2025 at 1:30 pm with the concierge. She then told me that there was nothing she could do except drop my plan from the 12 month program to the 6th month program and also stated she would talk to her manager. I also with the automated text service online asked them to cancel and they told me it was cancelled, I then googled how to cancel the program and the steps and I did all of them just to be told to contact support which I did. Now , theyre stating they told me I had 72 hours to cancel which I dont remember being told and I wasnt sent any emails stating that either. I havent used any of the program on the *** app bc I wasnt sure if that would be a factor in not getting my money back. Im sure theres a way for them to check and see that. Im very disappointed and I feel like they werent listening when I said I can no longer afford this program. I havent been charged yet I just need this cancelled. I havent used any of the services they offer through the app. I still have the supplements they sent unopened. I literally just cannot afford this any longer and they disregarded that.

  

  Business Response

  Date: 05/22/2025

  Our client purchased the VIP Coaching Program on April 30, 2025, and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  
  The client submitted the required onboarding information, including dietary preferences, on the day of purchase. The clients prescribed plan included no allergens, and the client did not continue communication with their trainer after May 3. The client began reaching out to our team on May 3 with questions regarding a different product subscription, which was canceled immediately.
  
  Between May 9 and May 21, the client communicated with our support and Success teams regarding the VIP Coaching Program, expressing financial concerns and requesting cancellation. During this time, our team explained the terms of the program, including the refund policy and available options. After a phone call on May 21, a courtesy downgrade to a shorter-term program was offered and accepted by the client, along with a substantial refund as a gesture of goodwill. A confirmation email and receipt were provided the same day.
  
  We appreciate the clients feedback and have done our best to accommodate their needs within the terms of our policy. If there are any further questions or concerns, the client is welcome to contact our Success team directly for continued support.

• Initial Complaint

  Date:05/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing the initial plan and supplements, this company immediately starts spamming my email with emails to try to get me to take a "free assessment worth 97$" regarding my metabolism. I figure its part of my original purchase decide to take the assessment because there is a promotion of a free program called the "Move Program" at the end of the call just for going over this vital assessment with a representative. So I figure its worth the pitch anyways to see if its worth the money, and so schedule a review with them.I initially had to reschedule this call due to weather causing power outages and internet outages in ******** where I live. So I rescheduled and followed through to the call to see what's what. The call was not very assessing of my conditions so much as a assessment of my finances. Once it was decided that the program sales pitch wasn't a good fit, I notified **** ( The Representative) that I couldn't proceed at this time. He of course tried to get me to reconsider, but I reinforced the Idea that I couldn't proceed. Thereby completing my portion of the requirement in his advertisement to sit through to the end of the sales pitch.I was not given any access to any new programs as a a result of that call and was left feeling that it was just a high pressure sales pitch reminiscent of a time share company.They used my medical conditions to pressure me to make a financial commitment I couldn't make as I am disabled, retired and on a fixed income.I don't agree with the tactics, I do agree with the science behind what VShred is selling and plan on continuing with my program I purchased. That said. I feel like this is an obvious ethics violation in business that preys on vulnerable people and uses 'bait and switch techniques' and email spamming to entice buyers to bite like a fishing lure. The representative **** was even trying to get me to overrule my wife's input on my decision.He lost me with that move to be honest. She agreed.

  

  Business Response

  Date: 05/21/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  As a courtesy we have provided the customer with the following:

  -A partial refund of $62.42
  -Added our digital fitness program MOVE for free
  -Removed the customer from our marketing email list

  They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Please understand that I was never in pursuit of a refund.  I love the products I purchased. My only complaint was for marketing aggressively.   You dont need that approach.  Youre far better than that.  I hope youll accept the compliment and consider my input.

   

  i wish you all of the success in the world and continuevto advocate for you as a company. I am grateful for your generous offer to settle a complaint but you didnt have to refund my money.

  if you wish to keep that money, i feel like youve earned it and will support you keeping it.i really like your products.

  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30th I met via zoom with a sales *** who discussed the program and how it would work. I signed up for the program so that I could see what it entailed. After reviewing it determined that it was not the program for me. When I signed up it was on a payment plan with a third party 'Bread" through Sezzle. It was my understanding that I had time to review the program as I would not make the first payment until June 1st. I emailed a request to cancel the program within 24 hours of signing up. Then was sent a coaching email from a male coach ( I had asked for a female coach). I let him know that I had requested the program be canceled. I have since had multiple emails with support ***s who keep telling me that they cannot give a refund for this program. In their police it states "Per State laws, clients reserve the right to request a refund within 72 hours of purchase." but they continue to say they cannot refund. I have not paid for this and just want it cancelled.

  

  Business Response

  Date: 05/29/2025

  We sincerely apologize for the inconvenience and frustration that the customer experienced. They have been refunded and their subscription has been canceled. They should see the refunded amount reflected on their credit card statement within the next 5-10 business days. Please keep in mind that depending on their credit card company's policies, it might take until the end of the current billing cycle for the refund to appear on their paper statement.

  We wish the customer the best!

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a vshred program and ordered three bottles of supplements to start everything on April 14th. I got a call stating that the payment for the supplements never went through and asked if I wanted to have my card re-ran. I told them no because the money is not in the account and shows paid by Venmo on April 15th. The ******* repeatedly repeatedly tried to rerun my card I got with venmo and they told me that the payment did not go through but the funds were on hold. It would take up to 21 days to get them back after 21 days. I called again multiple times and then they told me my account was being hacked and that I needed to have them remote login and show them that I am who I said I was by accessing my bank account via remote methods. Neither venmo nor v-shred will give me my money back. I just want a refund. I already canceled the subscription but they're refusing to give me my money back for the supplements that I never received.

  

  Business Response

  Date: 05/19/2025

  The V Shred team is sorry to hear about the customer's experience and appreciates the opportunity to clarify and resolve the situation.

  After reviewing the account, it appears there was a technical issue during the payment process that caused a discrepancy between the payment processor and internal systems. This led to miscommunication about the order status, and V Shred sincerely apologizes for any resulting confusion or inconvenience.The team would also like to clarify that V Shred does not request remote access to a customers bank account under any circumstances. If such a request was received, it may have come from an unrelated third party. Kala is strongly encouraged to report the incident to Venmo and her bank to ensure her account security.

  As of now, the customer's order has been fully refunded. The details are as follows:

  Order #: 25466329
  Order Amount: $138.84
  Amount Refunded: $138.84

  The refund should reflect on the customer's credit card statement within 510 business days, though some banks may take until the end of the billing cycle to finalize the update.

  V Shred is committed to customer satisfaction and encourages anyone in need of assistance to reach out directly to ************************************************************. The team is always happy to help and values every opportunity to provide a positive experience.

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled in a survey for a new program to receive my metabolic analysis to determine my metabolism rate. After filling in my information, which I assumed would be for follow up by email, I have been receiving phone calls 2-3 times in a row, numerous times a day, including at 4:00am! This must be outside of business practices in the ************* and their AI generated calls do not allow for processing through to a human to stop the calls! I am on the verge of changing my phone number!

  

  Business Response

  Date: 05/14/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  We have unsubscribed the customer from our marketing mailing list and removed their phone number as well.

  Once more, we apologize for any inconvenience the customer may have experienced and wish the customer the best!

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased vshred on @4/20/25. I signed up with the understanding of a 90 refund policy . I have had an injury and have a doctors note and they sent back to me today 5/7 they will take off $300 of the $2000 I paid . I start the program on 4/28/25 . I have an existing injury and my doctor has said absolutely no exercise . I have notified them I will gladly pay for the one time coach call that lasted 40 minutes . I will return the supplement I just received on 5/6/25 unopened. I dont want to pause something I clearly cannot do. I want a refund . They offferee me a 1000 refund but that is not enough . Extremely disappointed and should have checked all these reviews before I signed up . No one has $2000 to jsut give away ! Hoping this will be resolved

  

  Business Response

  Date: 05/08/2025

  Dear *****,Thank you for your feedback, and were truly sorry to hear about your injury and the frustration you've experienced during this process. Our goal is to support every client as best we can, and we appreciate the opportunity to clarify our approach in your case.
  
  Our records show that you enrolled in our custom coaching program on April 20th, 2025, and began engaging with your coach and accessing the program resources soon after. While we understand that your injury has made it difficult to continue at this time, our refund policyclearly outlined at the time of purchasetakes into account the personalized time and services already rendered, such as your onboarding, your coach, your Success Coordinator and access to custom materials.
  
  However, our support team offered a partial refund of $1,700 in recognition of your circumstances and your request to only pay for the coaching fee despite the program having already been partially delivered.We see that you have accepted this partial refund offer. Your Refund Specialist should be reaching out soon to confirm that refund went through. Thank you and we do hope to see you back in the future after you are better.

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited by V shred. I was told the program was a monthly payment over 3 years. It turns out it is to pay off a program for 90 days. I was told I would receive coaching and diet to meet my needs and supplied with unlimited supplements. I was guaranteed results within 30 days or full refund. The vendor instead charged the full amount and now is only offering a partial refund for services and results not provided.

  

  Business Response

  Date: 05/08/2025

  Our client purchased the VIP Coaching Program on April 16, 2025 and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee -- if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  
  Our records show our client received their personalized meal plan ddn exercise plans on April 19 and he logged into the App on April 20. On May 3 our client requested a cancellation of the program and one of our team members requested more details so they could proceed with next steps. Our client stated he was told the program was non-refundable.
  
  To address the clients dissatisfaction with the program, we did offer a partial refund as an exception to our policy and that offer remains. We are waiting to hear back from the client.

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23293044
  
  I am rejecting this response because: I was told that there was a full refund at the intake. I was told a coach would reach out to me  who emailed me after I was sent a prompt earlier before the day mentioned and showed a diet that was not agreeable. I never heard back or received any services from anyone else as promised 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 05/09/2025

  We appreciate the feedback and are sorry to hear about the clients experience. While the refund policy for the VIP Coaching Program states that custom plans are non-refundable but covered by a results guarantee, we value the clients concerns and have decided to issue a refund as a courtesy. A Success Coordinator has reached out with confirmation of refund for the Client's VIP Coaching Program.

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It all start on 4/23/25 when I click on their advertising app to take the free assessment quiz (that is the hook line) so after I was done I was suppose to receive my result by email but instead they told me to schedule a zoom meeting wich I did thinking it was to explain my result, but he ask me more about my life and if I want to lose weight I say yes because thats something most of we women want. he didn't really discuss much about my results and so at the end he offers me to enroll in the program and I said no a couple times so he goes on and on telling me the reasons that I just told him of why I want to lose weight, thats why I can say that I felt pressure to enroll they will not hang up until you say yes. So after I had enroll and start the process Im willing to do it to succeed but to my surprise I see that is not what I expected for the ******** that Im going to pay and request a refund on 05/02/25 but customer service told me I was already past due to request a refund they did not explain that in the zoom call and in all the advertising marketing that is going around social media they always say they will refund no questions ask. She told me this info will be in my welcome email but is not in there nether at least not clear.

  

  Business Response

  Date: 05/06/2025

  Our client purchased the VIP Coaching Program on April 24, 2025 and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee -- if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  
  Our records show our client submitted a request for a refund on May 2. While she is not eligible for a refund based on the Terms and Conditions of the program that were provided during onboarding, we have team members ready to assist her with other options and next steps. We look forward to helping resolve this.

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23285203
  
  I am rejecting this response because:
  I have attached the original welcome email that I received and like I said, its not clear on the 72 hour refund policy. It says to review the policy but no link to it and no where else during my registration did they mention this. And the program is not worth it and in all the marketing going around social media he always says will do a refund no questions asked. Thank you. 
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 05/08/2025

  Hello ****,
  
  We appreciate the opportunity to address your concerns again and we apologize you are still experiencing some frustrations regarding your experience on the program. Here at V Shred, we take all client feedback seriously and are committed to transparency, especially regarding our programs and policies.
  
  Our team completely understands your confusion regarding our refund policy but for full transparency our refund policy can be found within our terms and conditions that can be found on our website. Currently a member of our team is in communication via email with you and we see that they have offered you a substantial partial refund despite our refund policy.
  
  We highly recommend you continue communication with our team member to come to a resolution for your situation. We highly value you as a client Ms ****** and we thank you for your responses.

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23285203
  
  I am rejecting this response because: They offered me an $875 refund for the remainder of my program, which I find is not fair. For every other program other than the VIP program, a full refund is guaranteed, and it is never explicitly stated otherwise, it only says to review policies on the email they gave me, but in no way hints to a no refund policy. For every advertisement for the company, they make sure to state that everything is completely refundable, which is a blatant lie.
  
  Sincerely, **** ******
  
  
  

  

  Business Response

  Date: 05/12/2025

  We appreciate the opportunity to address the clients concerns once again and apologize for any continued frustration with their experience in the VIP Coaching Program.
  
  the situation and the frustrations of the client we have granted a one time refund at this time. A member of our team will be reaching out shortly to confirm the full refund for this client despite our refund policy outlined in our terms and conditions. Once confirmation is provided to this client, we will consider the situation resolved.
  
  
  

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Vshred extreme program March 10, 2025 and received the fitness workout plan March 13, 2025. The diet plan was received March 14, 2025. The advertisements as well as the initial fitness rep ******* sold the program as a 3-4 day a week, 20 mins/day fitness commitment and diet plan. The fitness plan I received scheduled workouts 7 days a week with exercise ************************ requirements that exceed over 45 mins daily. Additionally, the diet plan had me consuming 6 asparagus, a handful of nuts, and water two to three times a day. After reading over the plan, I felt the program was too extreme for my goals and I requested program cancellation/refund on March 27. I was notified March 28 by DannyG there is a "non-refundable" policy. Only after 90-days in the program can a refund be requested, and only if I have met all check-in and plan requirements. Several emails later, I received a link to complete a refund request which I filled out and submitted, only to be told I have to cancel within the initial 72 hrs after enrollment. I would not have been able to evaluate the program within the 72 hrs because I wasn't sent the exercise and diet plans until 96 hrs after enrollment. I financed the $2999.99 with *************** who is now seeking payment. I reached out to *************** and provided the four emails requesting cancellation/refund from 03/27/25 to 04/26/25. I have not used the vShred app (disclaimer states use of app accepts all program policies) nor corresponded with the coach or trainer since 03/27/25. I have tried working with the staff, only to be denied cancellation/refund repeatedly. I made a payment of $499.50 Apr 19 to avoid finance charges/payment default with *************** They indicated they are reaching out to vShred to confirm cancellation. I am seeking cancellation and refund of the $499.50 and all continued payments to *************** up to cancellation. vShred has taken me hostage financially.

  

  Business Response

  Date: 05/05/2025

  Our client purchased the VIP Coaching Program on March 10, 3025 and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee -- if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  
  Our records show our client reached out on March 27 to request a cancellation. One of our team members sent a Refund Request Form so we could review his situation and discuss next steps. Between March 27 and April 26 our client submitted multiple followup emails requesting a cancellation and our team shared that he needs to submit the Refund Request Form so his request can be routed to the team that can assist him. On April 25 one of our team members reached out encouraging the client to contact the team through the App for faster assistance.
  
  We are here to assist the client with next steps and are waiting for his response.

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23276121
  
  I am rejecting this response because:
  I feel there has been misinformation about the program.  The infomercials and videos lead that the program is geared towards people like me who struggle with weight loss and dieting.   I thought the program would institute dieting, but not to the extent of a diet of asparagus, nuts and water.  I felt that is too extreme for what I I'm trying to accomplish.  Also all of the videos and onboarding interviews spoke of an exercise plan of 20 minutes,  3-4 days a week.   The plan I received is ***** minutes 7 days a week. I simply don't want to spend $3K to starve myself and work out all the time.  I have experienced several times early on where the program isn't what it claims, such as missed meetings, allegations I missed meetings when I was there but the host never joined.  Lastly, I have never heard of any program with a no-refund policy.  There was no mention of the program being non-refundable except burried in the pages of their policy. I feel this program is a money-grab and scam.  I'm tired and frustrated with dealing with this whole program, and with empty promises to work with me.  I simply want to cancel, get a refund, and avoid being forced to pay for a program I have no interest in.  Thank you for your assistance. 
  Sincerely,
  
  ******* ***

  

  Business Response

  Date: 05/08/2025

  Dear *******,
  
  Were sorry to hear that Mr *** remains dissatisfied, and we appreciate the opportunity to address his concerns in more detail. Here at V Shred, we take all client feedback seriously and are committed to transparency, especially regarding our programs and policies. While we understand Mr ***** expectations may not have aligned with your experience, we want to clarify a few points to provide context.
  
  As stated in our previous response Mr *** has still not accessed the VIP platform to communicate with his coach or get a walkthrough of what he bought by his Success Coordinator. Since he has not logged into his VIP app he also has still not viewed the custom nutrition, or workout plans that his coach has made for him yet. We sincerely apologize for any confusion and we completely understand that navigating all of the material can be a lot which is why we highly recommend getting into the app and talking to the coach and Success Coordinator.
  
  Currently a member of our team is in communication via email and has offered a call to clear the confusion and resolve the issues. We highly value Mr. *** as a client and we hope that after clearing this up we can provide a better experience in the future.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23276121
  
  I am rejecting this response because:
  Good Evening,  unfortunately my decision to cancel the VShred program and request a refund stands.  I don't have the time to dedicate to the workout schedule, and I definitely do not want to change my stance or the extreme diet.  I take exception to VShred 's position that I never logged into the app.  I used the app multiple times between March 11 and March 28.  It wasn't until the 28th that I ceased using the app because I became vigilant reading the small print after being informed of the program's non-refundable status.  What vShred isn't telling BBB is their app use policy clearly states use of the app is acceptance of vShred's policies and fees, which is the basis of my complaint.  I feel a customer has the right to cancel any program if they feel it isn't right for them.  They shouldn't be forced to pay for six months if they decide within a week the program offered is not in their best interest.  And the reason it took a week is because vShred didn't reveal the program details until after the 72 hours refund period had expired.  I truly want to move past this.  

  Sincerely,
  
  ******* ***

  

  Business Response

  Date: 05/13/2025

  We appreciate the clients continued engagement and the opportunity to address their concerns further.
  
  Regarding the refund policy, it is outlined in the terms and conditions provided at the time of enrollment. Vshred prioritizes transparency and communication when it comes to our programs and policies. But given the situation and the frustrations of the client we have granted a one time refund at this time. A member of our team will be reaching out shortly to confirm the full refund for this client despite our refund policy outlined in our terms and conditions. Once confirmation is provided to this client, we will consider the situation resolved.

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I regret the process took so long to resolve but appreciate vShred's compromise and hope they continue progress on improved pre-enrollment transparency going forward.

  
  Sincerely,
  
  ******* ***