Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculptnation

  10750 Denton Drive Dallas, TX 75220

• 

  Vshred

  510 Townsend St San Francisco, CA 94103-4918

• 

  Sculpt Nation

  710 Century Parkway c/o Sculpt Nation Allen, TX 75013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to cancel my subscription with vShred via their website portal, and I am unable to receive a response from their email address for support. Please assist.

  Customer Answer

  Date: 08/19/2025

  They just responded to process the cancellation, so the issue appears to be resolved.

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** with a company representative with aggressive sales pitch. Agreed on coaching. However, I wrote them within 12 hours (email is only form of customer service). I was finally answered that they would refund since I canceled within 72 hours of the order. Second ****** was added to email thread and told me no refund. After much back and forth, was told they could refund ******. I told them I never filled out anything to make a customized plan for me, which seems to be their sticking point on cost. I have reiterated many times with them the touting in website, informational videos about their 100% satisfaction guarantee. I am getting nowhere other than a partial refund for something I M not using and do not want.

  

  Business Response

  Date: 08/12/2025

  Customer satisfaction is of utmost importance to us, and we sincerely apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee. We stand proudly behind our programs and the results they deliver. If a customer is not satisfied, we offer a refund within 30 days of purchase on most programs. Our refund terms are clearly outlined on our website to ensure transparency and clarity in every transaction. In addition, we provide 24/7 customer support via email, live chat, and social media direct message, so customers have multiple ways to reach us anytime.

  In response to the customers request, a full refund was issued totaling $679. The customer should expect to see the refunded amounts reflected in their ****** account or linked payment method within 510 business days. In some cases, it may take until the end of the billing cycle for the refund to appear on a paper statement, depending on the providers processing time.

  A confirmation email outlining the refund details was also sent to the customer for their records. We trust this resolves the matter, and we wish the customer all the best on their continued health and wellness journey.

  
  

• Initial Complaint

  Date:07/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  recieved no product. need refund of *****

  

  Business Response

  Date: 07/29/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their request, we processed a full refund in the total amount of $57.00 on 07/29/2025.They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

• Initial Complaint

  Date:07/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6th, 2025 I decided to take the plunge and sign up for V shreds Fat Loss Extreme at $60.42. Before I even had a chance to look at the program I was contacted by a ****** *******. He had me set up an appointment to talk about V shreds one on one VIP coaching. I was skeptical but curious so I decided to do this appointment with ******.On Monday June 9th I met with ****** via Zoom. During our conversation he told me that because of my age I needed a more specific program than the Fat Loss Extreme. Basically, I felt totally manipulated into signing up for this one-on-one coaching. He walked me through the entire sign in process, telling me to check yes here, etc. Then he had me sign up through a third-party loan, Sezzle + **************** to pay $3997. I thought I was just making payments to V Shred, I didnt realize they were having me take out a loan. I was reluctant to sign up without some kind of guarantee. I was concerned since I was going into this without even seeing the meal plan. He told me that if I was unhappy with the program I could cancel within 60 days. Never was I told I had to cancel within 72 hours. I was really hopeful that this program would be a good fit for me. What happened was that the meal plans were way too much for food. They also included things that I hadnt put on my list of foods that I eat. I questioned the coach on this and she made some adjustments. While following the coach suggested meal plans my weight did't budge but when I started taking some foods off the meal plan my scale started to move down. I reached out to the company and their response is attached.I want a full refund and to be released from this loan that was fraudulently taken out.What started out as a $60 program ended up being a $4000 program.

  

  Business Response

  Date: 07/28/2025

  Our client purchased the VIP Coaching Program on June 9, 2025, and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  
  Our records show the client contacted us outside of the 72 hour window requesting cancellation due to dissatisfaction with the program and how the purchase was initiated. Our team responded promptly with an outline of the refund policy and offered support to address the clients concerns. Despite the custom nature of the program and being outside the 72-hour cancellation window, we offered multiple resolution paths to accommodate the ********* good faith to accommodate the clients concerns while still honoring the service already provided, we provided multiple solutions despite the client being outside of the refund window. We remain willing to honor that any of the offers provided as a resolution

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23635913
  
  I am rejecting this response because: I have checked all of my e-mail and no where did I see anything about the cancellation policy. Apparantly they have a recording of the call. Was anything said about the cancellation policy during the phone call? What is your policy if the customer doesn't care for the meal plans or exercises? I certainly didn't have them to review before that 72 hour window. What do you consider results after 90 days? What can a person expect from paying $4000 over 12 months? There are a lot of things that aren't clear. If you can answer these questions satifactorily then I am happy to give the program another try.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 07/29/2025

  We appreciate the continued feedback and the opportunity to clarify.
  
  Our team understands the concerns shared and remains committed to working toward a fair and timely resolution. A member of our team has reached out via email addressing each of the clients questions regarding the cancellation policy, program expectations, and the 90-Day Results Guarantee.  We encourage the client to review that message and respond directly so we can move forward in a supportive and constructive direction.
  
  As previously noted, the options extended to the client were not typical and were offered in good faith as a gesture of flexibility. We remain open to helping the client move forward with whichever path they feel best supports their goals.

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unclear and undisclosed details about their coaching program. I was told if I wasn't happy there is a money back guarantee. I wasn't told I could not change my mind. I haven't used any of their resources yet and have not made payment yet. I simply want to dissolve this coaching order and the company is not allowing me to do that.

  

  Business Response

  Date: 07/21/2025

  Our client purchased the VIP Coaching Program on July 11, 2025, and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  
  Our records show the client contacted us outside the 72-hour cancellation window and the client did not qualify under our standard refund terms. In a show of good faith, our Resolution Team has authorized a one-time exception and approved a refund in this case.
  
  We hope this resolution helps alleviate the clients current concerns and we wish them the best moving forward.

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in March, I tried to make use of this company's offers, but needed assistance as I could not receive the shipped products. At the end of April, I attempted to contact their customer assistance email posted on their website. I never received a reply. After weeks of the company not responding to the emails sent to their ****** contact email from their own website, I tried to get assistance via ******. After claiming they had reached out to me (I never received an email), and I provided them with my emails that had been ignored, I was then told that they could not process my refunds due to the open ****** case. They would absolutely reach out once that was closed. They said they would need the shipment returned - I never received it! I cannot return what I have not received!Well, the ****** case was closed. And, as I feared, no contact from this company. No refund, no shipment assistance. No email was sent as they promised, either.I fear I have fallen victim to a scam, given how poorly this has been handled, and I am now forced to scour the internet and leave poor reviews due to the pure helplessness of my purchases not being refunded as promised previously.

  

  Business Response

  Date: 08/01/2025

  Customer satisfaction is of utmost importance to us, and we sincerely apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee. We stand proudly behind our programs and the results they deliver. If a customer is not satisfied, we offer a refund within 30 days of purchase on most programs. Our refund terms are clearly outlined on our website to ensure transparency and clarity in every transaction. In addition, we provide 24/7 customer support via email, live chat, and social media direct message, so customers have multiple ways to reach us anytime.

  In response to the customers request, a full refund was issued totaling $456.84 USD. The refund was processed in three parts on July 22, 2025, and returned to the customers originalPayPal funding source:
  
  $215.18  Order ID: ********
  $96.00  Order ID: ********
  $145.66  Order ID: ********

  
  The customer should expect to see the refunded amounts reflected in her ****** account or linked payment method within 510 business days. In some cases, it may take until the end of the billing cycle for the refund to appear on a paper statement, depending on the providers processing time.

  A confirmation email outlining the refund details was also sent to the customer for her records.

  
  We trust this resolves the matter, and we wish the customer all the best on her continued health and wellness journey.

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is a shame I needed to go through two third party supports to resolve this. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to purchase a 6 month plan, was directed by the company to a site to pay for the plan, walked me through signing and set up account and it was purchased. No terms were ever discussed and none were shown to me during the document portion. When it was over I was told of a payment through ***************. Only it was at 30% int. I opened a claim with them stating the amount was ridiculous and wanted out and a refund. I have never used one day of the plan or service and was not given adequate info on terms just directed into then and purchased without my permission. Now both companies will not honor the refund and did not look into anything only saying its to long now. 30% is robbery and I will not pay for a service I never used. It was done underhanded and seems to be there way of getting peoples money. Both companies should be looked at for shady business practices. Thank yoi

  

  Business Response

  Date: 07/15/2025

  We appreciate the opportunity to respond and clarify the situation. The client enrolled in the VIP Coaching Program on March 21st. On July 14th, the client reached out expressing concerns about the financing process and requested a refund, stating the program had not been used.
  
  Our team responded on July 15th and provided a refund request form to begin the review process. The form has been filled out and an agent from our team will be reaching out shortly.
  
  We understand the concern raised regarding financing. However, after reviewing the order confirmation and recorded checkout process, we confirmed that the client selected the financing option during the purchase. The financing terms, including monthly payment details and the payment provider, were clearly displayed prior to checkout and confirmed at the time of purchase.
  
  Our team will continue to assist the client with their refund request. Our goal is always to provide a positive experience and offer support wherever possible.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23600578
  
  I am rejecting this response because: I have not used the service and they have not paid any trainer or anyone because I have not used a single minute of the service. I did not sign that contract they had me sign for what I thought was an offer sheet not financing.  
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/16/2025

  We appreciate the clients continued engagement and the opportunity to respond once more.
  
  While we understand the client has not actively been checking in with their coach, we would like to note that their assigned coach has been actively uploading custom plans to their account in accordance with the services provided. These efforts are part of the coaching program and reflect the ongoing fulfillment of the service.
  
  As previously stated our team completely recognizes the concerns regarding the financing. However, we confirmed once again that the client did select the financing option during the purchase and the financing terms, including monthly payment details as well as the payment provider, were clearly displayed prior to checkout
  
  .We highly recommend that the client continues to communicate with our team about their refund request to come to a resolution.

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23600578
  
  I am rejecting this response because: This is a complete lie. I have had a conversation with the coach who has asked if I was beginning another plan and he was looking forward to it. There has been no plan update or coach contact.  Again they are out nothing and once again lied to me about the finance and now to you about the plan.  I just want the financing reimbursed and that is all. 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/18/2025

  We appreciate the continued feedback and the opportunity to clarify.
  
  Our team understands the concerns shared and remains committed to working toward a fair and timely resolution. A refund request process has been initiated, and a member of our team reached out recently through email with the necessary next steps. We encourage the client to respond directly so we can move forward in resolving the matter.

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/5/2025 I received a phone call from a V SHRED LLC *** to upgrade my initial purchase on 5/30/2025 of $60.99 to a V SHRED VIP membership @ $6,416.79. This VIP membership was supposed to give me access to a program tailored around my specific body type by way of exercises and diet. This was a lengthy conversation at which point it was NOT explained to me that I could not get my money back if I was unhappy with their service. The *** stayed on the line until I paid for the service. 6/6/25 a coach was assigned to me and our first virtual meeting was scheduled for 6/10/2025. From 6/5 to 6/10 I tried to access the program per the link on the welcome letter, and typing the site in my search bar directly. I tried to log on several times during these 5 days with little success. The frustration mounted each day. I had hoped my access would be resolved during my meeting with my coach. On 6/10/2025, at the agreed upon time, I clicked on the link to join my first meeting with my coach. I could see myself on the screen, but no one else joined. I stayed on the line for at least 20 minutes, and no one ever joined. I let my coach know I was there, but he wasnt. His response was You were supposed to click the new link I sent you. It sounds like you were in the old room. So, I set up another meeting on a subsequent day, but the exact same issue ***eated itself. Unable to access the coach or the website now Im frustrated and angry. I have filled out VShred's refund form and was offered a refund of $1,000 and a chance to "restart" the program. Restart what? I neither have the time nor patience to deal with a website that I cannot access. The program isn't worth anything to me if I can't access or communicate to the coach's. Waiting a week or two for responses simply isn't what I consider to be the level of service for a $6,000 program. I am seeking a full refund as I was unable to access any of the services I signed up for. See attachments for the full story

  

  Business Response

  Date: 07/09/2025

  Our client purchased the VIP Coaching Program on June 5, 2025, and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  
  Our records show the client was sent their onboarding materials and instructions on June 5. The client requested to reschedule their kickoff meeting after encountering issues accessing their coachs link. A second attempt was made but was also missed due to entering the incorrect meeting room again, despite receiving updated access instructions. The client then expressed dissatisfaction with the level of support and accessibility during the early stage of the program.
  
  Although the client had not engaged with the coach or completed the necessary steps to begin the program or qualify for the results guarantee, we made an exception to our policy and extended a courtesy partial refund along with an offer to restart the program with full support.
  
  We believe this resolution was fair and in good faith, and we remain available should the client wish to proceed with the services already available to them.

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23573016
  
  I am rejecting this response and proposing a fair resolution. Please my letter attached.

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/16/2025

  We appreciate the clients continued feedback and the time theyve taken to share their experience. We acknowledge the frustration they felt during the onboarding process and regret that their early interactions with the program did not meet their expectations.
  
  Clients are provided with access to onboarding materials, coaching instructions, and full transparency regarding our refund and results guarantee policies. These were sent to the client the same day they enrolled.
  
  While we recognize the client experienced technical and scheduling issues, our team made multiple efforts to assist including rescheduling missed sessions, sending updated access links, and offering support through various channels.
  
  Although the program is non-refundable due to the customized nature of the service, our resolution team made an exception and extended a goodwill resolution to the client. This offer included options intended to restart the program on the right foot and account for the clients initial difficulties.
  
  To date, we have not received a response from the client regarding this offer through the appropriate resolution channels. We remain open to revisiting that resolution should the client choose to re-engage directly with our support team.
  
  We continue to stand by the fairness of the actions taken, which went beyond what is required by policy, and we consider this matter resolved unless we hear otherwise from the client through the proper support channels. We wish them the best in their wellness journey.

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the six month plan, which is literally half of the amount which I am fully charged from a company called Klarna. I sent the request for a cancellation within the allotted 72 hours.. I have copies of emails indicating that I wished to cancel. As of yet, I have not received a single correspondence. The first payment will be due in the month of July and I have yet to receive any response.

  

  Business Response

  Date: 06/30/2025

  Thank you for the opportunity to address this matter.
  The client enrolled in the VIP Coaching Program and reached out shortly after to request a cancellation. A team member responded with available options for the client to stay on the program. After further discussion, a full refund was processed, and confirmation was sent to the client.
  We appreciate the clients communication and are glad we could resolve the matter. Our team remains available should any further assistance be needed.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/10/25 I purchased a program from V Shed afterI watched a video that i spent a considerable amount of wasted time watching which V Shred made certain claims as to what they could do regarding diet and exercise. Theclaims include eating fats one day and carbs the next and a minutes three times a week. They suggested we take notes so I did do that. Then I clicked to purchase the program and a link came up which I clicked on and it charged me a ten dollar lesser price than what had been stated. I immediately told them after getting the promised apps and they ignored it. I was at the time concerned I wouldn't get all the promised apps. After reviewing the apps I received they were all there but nothing like the video represented. I contacted them and advised them this was not what was presented and that my circumstances did not permit me to spend the time as was in the program they actually provided me. . I also asked a couple of additional times about the price difference and my questions were ignored. I became suspicious as to what the difference was because I clicked on purchase and what then came up. They still have not responded to the cost difference question.. They did offer a customary plan to meet what was in the video. They said I would have to pay for it. I advised I would not pay for what I was originally led to believe I was purchasing. They daily try to upsell things including the program I already paid for. After I paid they brought up supplements. I didnt order but the website if filled with them. This is obviously a scam or at least a form of one. The video I watched was on ******* and said I believe Official VShred Site and then goes to the questionnaire with personal quesions after which a long drawn out presentation ensues with the information as I described here. It seems there is very little I can attach so I will at least include the notes I took while viewing the video.

  

  Business Response

  Date: 06/23/2025

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their request, we processed a full refund in the total amount of $61.70 on 06/23/2025.

  They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!