Complaints
This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,114 total complaints in the last 3 years.
- 124 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After purchasing the initial plan and supplements, this company immediately starts spamming my email with emails to try to get me to take a "free assessment worth 97$" regarding my metabolism. I figure its part of my original purchase decide to take the assessment because there is a promotion of a free program called the "Move Program" at the end of the call just for going over this vital assessment with a representative. So I figure its worth the pitch anyways to see if its worth the money, and so schedule a review with them.I initially had to reschedule this call due to weather causing power outages and internet outages in ******** where I live. So I rescheduled and followed through to the call to see what's what. The call was not very assessing of my conditions so much as a assessment of my finances. Once it was decided that the program sales pitch wasn't a good fit, I notified **** ( The Representative) that I couldn't proceed at this time. He of course tried to get me to reconsider, but I reinforced the Idea that I couldn't proceed. Thereby completing my portion of the requirement in his advertisement to sit through to the end of the sales pitch.I was not given any access to any new programs as a a result of that call and was left feeling that it was just a high pressure sales pitch reminiscent of a time share company.They used my medical conditions to pressure me to make a financial commitment I couldn't make as I am disabled, retired and on a fixed income.I don't agree with the tactics, I do agree with the science behind what VShred is selling and plan on continuing with my program I purchased. That said. I feel like this is an obvious ethics violation in business that preys on vulnerable people and uses 'bait and switch techniques' and email spamming to entice buyers to bite like a fishing lure. The representative **** was even trying to get me to overrule my wife's input on my decision.He lost me with that move to be honest. She agreed.
Business Response
Date: 05/21/2025
Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.
We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.
As a courtesy we have provided the customer with the following:
-A partial refund of $62.42
-Added our digital fitness program MOVE for free
-Removed the customer from our marketing email listThey should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.
We sincerely wish the customer the very best on their fitness journey!
Customer Answer
Date: 05/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Please understand that I was never in pursuit of a refund. I love the products I purchased. My only complaint was for marketing aggressively. You dont need that approach. Youre far better than that. I hope youll accept the compliment and consider my input.
i wish you all of the success in the world and continuevto advocate for you as a company. I am grateful for your generous offer to settle a complaint but you didnt have to refund my money.
if you wish to keep that money, i feel like youve earned it and will support you keeping it.i really like your products.
Sincerely,
****** ******Initial Complaint
Date:05/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a vshred program and ordered three bottles of supplements to start everything on April 14th. I got a call stating that the payment for the supplements never went through and asked if I wanted to have my card re-ran. I told them no because the money is not in the account and shows paid by Venmo on April 15th. The ******* repeatedly repeatedly tried to rerun my card I got with venmo and they told me that the payment did not go through but the funds were on hold. It would take up to 21 days to get them back after 21 days. I called again multiple times and then they told me my account was being hacked and that I needed to have them remote login and show them that I am who I said I was by accessing my bank account via remote methods. Neither venmo nor v-shred will give me my money back. I just want a refund. I already canceled the subscription but they're refusing to give me my money back for the supplements that I never received.Business Response
Date: 05/19/2025
The V Shred team is sorry to hear about the customer's experience and appreciates the opportunity to clarify and resolve the situation.
After reviewing the account, it appears there was a technical issue during the payment process that caused a discrepancy between the payment processor and internal systems. This led to miscommunication about the order status, and V Shred sincerely apologizes for any resulting confusion or inconvenience.The team would also like to clarify that V Shred does not request remote access to a customers bank account under any circumstances. If such a request was received, it may have come from an unrelated third party. Kala is strongly encouraged to report the incident to Venmo and her bank to ensure her account security.
As of now, the customer's order has been fully refunded. The details are as follows:
Order #: 25466329
Order Amount: $138.84
Amount Refunded: $138.84The refund should reflect on the customer's credit card statement within 510 business days, though some banks may take until the end of the billing cycle to finalize the update.
V Shred is committed to customer satisfaction and encourages anyone in need of assistance to reach out directly to ************************************************************. The team is always happy to help and values every opportunity to provide a positive experience.
Customer Answer
Date: 05/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filled in a survey for a new program to receive my metabolic analysis to determine my metabolism rate. After filling in my information, which I assumed would be for follow up by email, I have been receiving phone calls 2-3 times in a row, numerous times a day, including at 4:00am! This must be outside of business practices in the ************* and their AI generated calls do not allow for processing through to a human to stop the calls! I am on the verge of changing my phone number!Business Response
Date: 05/14/2025
Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.
We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.
We have unsubscribed the customer from our marketing mailing list and removed their phone number as well.
Once more, we apologize for any inconvenience the customer may have experienced and wish the customer the best!
Customer Answer
Date: 05/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased vshred on @4/20/25. I signed up with the understanding of a 90 refund policy . I have had an injury and have a doctors note and they sent back to me today 5/7 they will take off $300 of the $2000 I paid . I start the program on 4/28/25 . I have an existing injury and my doctor has said absolutely no exercise . I have notified them I will gladly pay for the one time coach call that lasted 40 minutes . I will return the supplement I just received on 5/6/25 unopened. I dont want to pause something I clearly cannot do. I want a refund . They offferee me a 1000 refund but that is not enough . Extremely disappointed and should have checked all these reviews before I signed up . No one has $2000 to jsut give away ! Hoping this will be resolvedBusiness Response
Date: 05/08/2025
Dear *****,Thank you for your feedback, and were truly sorry to hear about your injury and the frustration you've experienced during this process. Our goal is to support every client as best we can, and we appreciate the opportunity to clarify our approach in your case.
Our records show that you enrolled in our custom coaching program on April 20th, 2025, and began engaging with your coach and accessing the program resources soon after. While we understand that your injury has made it difficult to continue at this time, our refund policyclearly outlined at the time of purchasetakes into account the personalized time and services already rendered, such as your onboarding, your coach, your Success Coordinator and access to custom materials.
However, our support team offered a partial refund of $1,700 in recognition of your circumstances and your request to only pay for the coaching fee despite the program having already been partially delivered.We see that you have accepted this partial refund offer. Your Refund Specialist should be reaching out soon to confirm that refund went through. Thank you and we do hope to see you back in the future after you are better.Initial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was solicited by V shred. I was told the program was a monthly payment over 3 years. It turns out it is to pay off a program for 90 days. I was told I would receive coaching and diet to meet my needs and supplied with unlimited supplements. I was guaranteed results within 30 days or full refund. The vendor instead charged the full amount and now is only offering a partial refund for services and results not provided.Business Response
Date: 05/08/2025
Our client purchased the VIP Coaching Program on April 16, 2025 and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
Our refund policy explains this is a non-refundable program but does have a results guarantee -- if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
Our records show our client received their personalized meal plan ddn exercise plans on April 19 and he logged into the App on April 20. On May 3 our client requested a cancellation of the program and one of our team members requested more details so they could proceed with next steps. Our client stated he was told the program was non-refundable.
To address the clients dissatisfaction with the program, we did offer a partial refund as an exception to our policy and that offer remains. We are waiting to hear back from the client.Customer Answer
Date: 05/09/2025
Complaint: 23293044
I am rejecting this response because: I was told that there was a full refund at the intake. I was told a coach would reach out to me who emailed me after I was sent a prompt earlier before the day mentioned and showed a diet that was not agreeable. I never heard back or received any services from anyone else as promised
Sincerely,
***** ******Business Response
Date: 05/09/2025
We appreciate the feedback and are sorry to hear about the clients experience. While the refund policy for the VIP Coaching Program states that custom plans are non-refundable but covered by a results guarantee, we value the clients concerns and have decided to issue a refund as a courtesy. A Success Coordinator has reached out with confirmation of refund for the Client's VIP Coaching Program.Initial Complaint
Date:05/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It all start on 4/23/25 when I click on their advertising app to take the free assessment quiz (that is the hook line) so after I was done I was suppose to receive my result by email but instead they told me to schedule a zoom meeting wich I did thinking it was to explain my result, but he ask me more about my life and if I want to lose weight I say yes because thats something most of we women want. he didn't really discuss much about my results and so at the end he offers me to enroll in the program and I said no a couple times so he goes on and on telling me the reasons that I just told him of why I want to lose weight, thats why I can say that I felt pressure to enroll they will not hang up until you say yes. So after I had enroll and start the process Im willing to do it to succeed but to my surprise I see that is not what I expected for the ******** that Im going to pay and request a refund on 05/02/25 but customer service told me I was already past due to request a refund they did not explain that in the zoom call and in all the advertising marketing that is going around social media they always say they will refund no questions ask. She told me this info will be in my welcome email but is not in there nether at least not clear.Business Response
Date: 05/06/2025
Our client purchased the VIP Coaching Program on April 24, 2025 and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
Our refund policy explains this is a non-refundable program but does have a results guarantee -- if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
Our records show our client submitted a request for a refund on May 2. While she is not eligible for a refund based on the Terms and Conditions of the program that were provided during onboarding, we have team members ready to assist her with other options and next steps. We look forward to helping resolve this.Customer Answer
Date: 05/07/2025
Complaint: 23285203
I am rejecting this response because:
I have attached the original welcome email that I received and like I said, its not clear on the 72 hour refund policy. It says to review the policy but no link to it and no where else during my registration did they mention this. And the program is not worth it and in all the marketing going around social media he always says will do a refund no questions asked. Thank you.
Sincerely,
**** ******Business Response
Date: 05/08/2025
Hello ****,
We appreciate the opportunity to address your concerns again and we apologize you are still experiencing some frustrations regarding your experience on the program. Here at V Shred, we take all client feedback seriously and are committed to transparency, especially regarding our programs and policies.
Our team completely understands your confusion regarding our refund policy but for full transparency our refund policy can be found within our terms and conditions that can be found on our website. Currently a member of our team is in communication via email with you and we see that they have offered you a substantial partial refund despite our refund policy.
We highly recommend you continue communication with our team member to come to a resolution for your situation. We highly value you as a client Ms ****** and we thank you for your responses.Customer Answer
Date: 05/09/2025
Complaint: 23285203
I am rejecting this response because: They offered me an $875 refund for the remainder of my program, which I find is not fair. For every other program other than the VIP program, a full refund is guaranteed, and it is never explicitly stated otherwise, it only says to review policies on the email they gave me, but in no way hints to a no refund policy. For every advertisement for the company, they make sure to state that everything is completely refundable, which is a blatant lie.
Sincerely, **** ******Business Response
Date: 05/12/2025
We appreciate the opportunity to address the clients concerns once again and apologize for any continued frustration with their experience in the VIP Coaching Program.
the situation and the frustrations of the client we have granted a one time refund at this time. A member of our team will be reaching out shortly to confirm the full refund for this client despite our refund policy outlined in our terms and conditions. Once confirmation is provided to this client, we will consider the situation resolved.Customer Answer
Date: 05/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:05/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I enrolled in Vshred extreme program March 10, 2025 and received the fitness workout plan March 13, 2025. The diet plan was received March 14, 2025. The advertisements as well as the initial fitness rep ******* sold the program as a 3-4 day a week, 20 mins/day fitness commitment and diet plan. The fitness plan I received scheduled workouts 7 days a week with exercise ************************ requirements that exceed over 45 mins daily. Additionally, the diet plan had me consuming 6 asparagus, a handful of nuts, and water two to three times a day. After reading over the plan, I felt the program was too extreme for my goals and I requested program cancellation/refund on March 27. I was notified March 28 by DannyG there is a "non-refundable" policy. Only after 90-days in the program can a refund be requested, and only if I have met all check-in and plan requirements. Several emails later, I received a link to complete a refund request which I filled out and submitted, only to be told I have to cancel within the initial 72 hrs after enrollment. I would not have been able to evaluate the program within the 72 hrs because I wasn't sent the exercise and diet plans until 96 hrs after enrollment. I financed the $2999.99 with *************** who is now seeking payment. I reached out to *************** and provided the four emails requesting cancellation/refund from 03/27/25 to 04/26/25. I have not used the vShred app (disclaimer states use of app accepts all program policies) nor corresponded with the coach or trainer since 03/27/25. I have tried working with the staff, only to be denied cancellation/refund repeatedly. I made a payment of $499.50 Apr 19 to avoid finance charges/payment default with *************** They indicated they are reaching out to vShred to confirm cancellation. I am seeking cancellation and refund of the $499.50 and all continued payments to *************** up to cancellation. vShred has taken me hostage financially.Business Response
Date: 05/05/2025
Our client purchased the VIP Coaching Program on March 10, 3025 and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
Our refund policy explains this is a non-refundable program but does have a results guarantee -- if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
Our records show our client reached out on March 27 to request a cancellation. One of our team members sent a Refund Request Form so we could review his situation and discuss next steps. Between March 27 and April 26 our client submitted multiple followup emails requesting a cancellation and our team shared that he needs to submit the Refund Request Form so his request can be routed to the team that can assist him. On April 25 one of our team members reached out encouraging the client to contact the team through the App for faster assistance.
We are here to assist the client with next steps and are waiting for his response.Customer Answer
Date: 05/07/2025
Complaint: 23276121
I am rejecting this response because:
I feel there has been misinformation about the program. The infomercials and videos lead that the program is geared towards people like me who struggle with weight loss and dieting. I thought the program would institute dieting, but not to the extent of a diet of asparagus, nuts and water. I felt that is too extreme for what I I'm trying to accomplish. Also all of the videos and onboarding interviews spoke of an exercise plan of 20 minutes, 3-4 days a week. The plan I received is ***** minutes 7 days a week. I simply don't want to spend $3K to starve myself and work out all the time. I have experienced several times early on where the program isn't what it claims, such as missed meetings, allegations I missed meetings when I was there but the host never joined. Lastly, I have never heard of any program with a no-refund policy. There was no mention of the program being non-refundable except burried in the pages of their policy. I feel this program is a money-grab and scam. I'm tired and frustrated with dealing with this whole program, and with empty promises to work with me. I simply want to cancel, get a refund, and avoid being forced to pay for a program I have no interest in. Thank you for your assistance.
Sincerely,
******* ***Business Response
Date: 05/08/2025
Dear *******,
Were sorry to hear that Mr *** remains dissatisfied, and we appreciate the opportunity to address his concerns in more detail. Here at V Shred, we take all client feedback seriously and are committed to transparency, especially regarding our programs and policies. While we understand Mr ***** expectations may not have aligned with your experience, we want to clarify a few points to provide context.
As stated in our previous response Mr *** has still not accessed the VIP platform to communicate with his coach or get a walkthrough of what he bought by his Success Coordinator. Since he has not logged into his VIP app he also has still not viewed the custom nutrition, or workout plans that his coach has made for him yet. We sincerely apologize for any confusion and we completely understand that navigating all of the material can be a lot which is why we highly recommend getting into the app and talking to the coach and Success Coordinator.
Currently a member of our team is in communication via email and has offered a call to clear the confusion and resolve the issues. We highly value Mr. *** as a client and we hope that after clearing this up we can provide a better experience in the future.Customer Answer
Date: 05/12/2025
Complaint: 23276121
I am rejecting this response because:
Good Evening, unfortunately my decision to cancel the VShred program and request a refund stands. I don't have the time to dedicate to the workout schedule, and I definitely do not want to change my stance or the extreme diet. I take exception to VShred 's position that I never logged into the app. I used the app multiple times between March 11 and March 28. It wasn't until the 28th that I ceased using the app because I became vigilant reading the small print after being informed of the program's non-refundable status. What vShred isn't telling BBB is their app use policy clearly states use of the app is acceptance of vShred's policies and fees, which is the basis of my complaint. I feel a customer has the right to cancel any program if they feel it isn't right for them. They shouldn't be forced to pay for six months if they decide within a week the program offered is not in their best interest. And the reason it took a week is because vShred didn't reveal the program details until after the 72 hours refund period had expired. I truly want to move past this.Sincerely,
******* ***Business Response
Date: 05/13/2025
We appreciate the clients continued engagement and the opportunity to address their concerns further.
Regarding the refund policy, it is outlined in the terms and conditions provided at the time of enrollment. Vshred prioritizes transparency and communication when it comes to our programs and policies. But given the situation and the frustrations of the client we have granted a one time refund at this time. A member of our team will be reaching out shortly to confirm the full refund for this client despite our refund policy outlined in our terms and conditions. Once confirmation is provided to this client, we will consider the situation resolved.Customer Answer
Date: 05/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I regret the process took so long to resolve but appreciate vShred's compromise and hope they continue progress on improved pre-enrollment transparency going forward.
Sincerely,
******* ***Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for the Vshred program on 2/24/25. I soon realized this was an upsell program. It turned me off to the program and I requested a refund in March. Of course the customer must submit the information on their website so I have no record of the request. I found an email address for support and sent an email on 4/3/25. Again, I did not receive a reply. I submitted another request on the website on 4/21/25. I received a response on 4/22/25. It said, "Hi ****,Thank you for reaching out. Regrettably, due to our ****************** I cannot provide a refund on this purchase, as you have exceeded the 30-day money-back guarantee period.However, if you can provide more information about your refund request or if theres anything youd like us to improve with the programs, we would be happy to see if we could make an exception.Looking forward to hearing back from you.Thank you so much!****** VShred Customer Experience Team"The program was $139.00. During checkout I was upsold for $60.42 for supplements. Messages everyday just try to upsell. Now you need this to be successful. I just want my money back. I have not opened the bottles of supplements and I have never logged into any of the programs. After seeing the constant upsell, I lost any confidence in the program. The nail in the coffin on the program for me was all the negative reviews and complaint which made me rethink the program. I don't have time to waste on a program that is more of a scam than a program which will help me meet my original goals.Business Response
Date: 04/30/2025
Customer satisfaction is of utmost importance to us, and we regret to hear that the customers experience did not meet their expectations.
We strive to provide transparency in all transactions through our Terms and Conditions, which outline our 30-day money-back guarantee for digital programs and eligibility for supplement returns. Upon reviewing the customers account, we were able to confirm that a refund in the amount of $60.42 was processed on April 29, 2025, for their digital program purchase (Order #********).
In regard to the customers supplement order, we have emailed an RMA (Return Merchandise Authorization) with instructions for returning the unopened bottles of Burn Evolved 2.0 for a full refund. We also sent a follow-up email confirming the digital program refund and providing the next steps to complete the supplement return process.
We understand the customers concerns regarding upsell messaging and appreciate the feedback. We continuously review our communications to ensure clarity and value for our clients, and this case has been noted for future improvements.
Once more, we sincerely apologize for any inconvenience the customer may have experienced. Should the customer require further assistance, our support team is available 24/7 via email, live chat, or social media direct message.
Customer Answer
Date: 04/30/2025
Complaint: 23251935
I am rejecting this response because: I was refunded $60.42 which is the price of the supplements not the price of the program. I also received a return label for the supplements. The entire order, unused, will be sent tomorrow. I am still unclear as to the amount refunded so far. Was this an error and I was supposed to be refunded for the program and the supplements once received or am I just getting back the price of the supplements?
Sincerely,
**** *********Business Response
Date: 05/01/2025
We apologize for the customer's confusion. As per our email that we sent, the supplements will not be refunded until we have received the order back to our warehouse. However, if they would prefer a quicker resolution, we can offer you a 25% refund on your order immediately, and you get to keep the supplements. Please let us know how you would like to proceed.Initial Complaint
Date:04/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
High pressure sales. After purchasing a diet/exercise program, I was contacted less than a week in. A 1 hour call, went on for 2.5 hours using pressure, guilt, saying I was lazy, couldn't push past time conflicts, etc to achieve goals.I liked the program I was on, where I had some control After paying $3999, I now have no time.I had to leave the country with a death in the family, asked for refund. NO TIME or availability to event attempt the program. Refund only available after 90 days if I follow all diet and exercises put on my calendar. HIGH PRESSURE SALES call, I would like to go back to the basic VShred program.Business Response
Date: 04/29/2025
Our client purchased the VIP Coaching Program on March 26, 2025 and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
Our refund policy explains this is a non-refundable program but does have a results guarantee -- if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
Our records show the client requested a refund on March 29 due to dissatisfaction with the program structure and time commitments. Her Coach reached out to address the issues with the app the client was having and offered Zoom support. Client acknowledged that if no refund was possible, she would attempt the program and share any limitations.
On March 30 one of our Success Team members sent the client a Refund Request Form so we could still review her situation. The client then shared that she had a family situation and needed to travel overseas so she could not meet her Coach over Zoom as scheduled. Her Coach expressed condolences and asked the client if she wanted to reschedule.
On March 31 the client pushed back her start date to April 29 so she could manage her personal situation. Her Coach confirmed the new start date and shared travel and eating-out tips.
Between April 6 and April 22, the client and her Coach were communicating positively. On April 24 one of our Success Team members followed up to invite the client to schedule a call to ensure she has everything she needs and review her refund request.
This was our last communication with the client. We are here to assist in any way we can and are waiting on the client to reply back for a time that works for her.Customer Answer
Date: 04/29/2025
I was not informed of any refund policy.
The high pressure sale, just walked me through signing up for different credit and banking companies.
When I was sent the refund form, it wanted information about what diets/exercises I had been given.
NONE, as I had not even started the program. I could not see any way I could give them the time they needed to proceed with the program.
The ap was not working for me, and still, I have to keep changing my password and can not get in.
I refused before photos and took measurements, but how can I complete the program? Seriously, the sales person expected me to start my workouts in the evening, after working 10 hour work days and then hours of work at home
Even though it was clear the program was not going to work for me, they gladly took my money.
Why was a call set up when I had yet to even learn to manouver through the exercise apps?
I want people to know, that this is not for someone who had family commitments, work long hours and has a home to take care of.
IF it saves another person from the high pressure sales, then that is something. Really, a 1 hour call, and he talked and pushed for 2.5 hours. Said he felt I just needed to push myself harder. Find the time. Don't sit down in the evening. etc. It was horrible.
Coach **** is the only person to communicate with me. Another "councelor" reached out, but I explained the time restraints, I said I was home at 5pm eastern if she felt a call would help anything.
Refund is my goal. Coach **** can send me 90 days worth of diet/recipes and exercises. No point in me trying to record everything on an "app" So, so time consuming trying to get food and exercises entered into the My Fitness app.
That adds another 20 minutes I don't have.
I journal everything I eat and activity and have for over 20 years on and off. Asking me to now add it to an app is ludicrous.
I will reach out to **** and have her send me everything I have paid for, if they can not refund me.
Customer Answer
Date: 04/29/2025
Complaint: 23241858
I am rejecting this response because:I was not informed of any refund policy.
The high pressure sale, just walked me through signing up for different credit and banking companies.
When I was sent the refund form, it wanted information about what diets/exercises I had been given.
NONE, as I had not even started the program. I could not see any way I could give them the time they needed to proceed with the program.
The ap was not working for me, and still, I have to keep changing my password and can not get in.
I refused before photos and took measurements, but how can I complete the program? Seriously, the sales person expected me to start my workouts in the evening, after working 10 hour work days and then hours of work at home
Even though it was clear the program was not going to work for me, they gladly took my money.
Why was a call set up when I had yet to even learn to manouver through the exercise apps?
I want people to know, that this is not for someone who had family commitments, work long hours and has a home to take care of.
IF it saves another person from the high pressure sales, then that is something. Really, a 1 hour call, and he talked and pushed for 2.5 hours. Said he felt I just needed to push myself harder. Find the time. Don't sit down in the evening. etc. It was horrible.
Coach **** is the only person to communicate with me. Another "councelor" reached out, but I explained the time restraints, I said I was home at 5pm eastern if she felt a call would help anything.
Refund is my goal. Coach **** can send me 90 days worth of diet/recipes and exercises. No point in me trying to record everything on an "app" So, so time consuming trying to get food and exercises entered into the My Fitness app.
That adds another 20 minutes I don't have.
I journal everything I eat and activity and have for over 20 years on and off. Asking me to now add it to an app is ludicrous.
I will reach out to **** and have her send me everything I have paid for, if they can not refund me.
Sincerely,
******** *********Business Response
Date: 04/30/2025
We sincerely apologize to our valued client, ******** *********, for any inconvenience she may have experienced on her journey with us.
We understand and respect that our program may not be the right fit for everyone, and in response to her request, a full refund has been processed as of April 25th.
We genuinely appreciate Brendas feedback and wish her all the best on her continued health and wellness journey.Customer Answer
Date: 05/01/2025
If they have refunded me ******** (not ******) then why did they take a payment out of my account?
Please see the attached.
I would like to get something showing the $3999 bill with BREAD is gone.
Customer Answer
Date: 05/01/2025
Complaint: 23241858
I am rejecting this response because: Date Sent: 5/1/2025 5:23:39 AMIf they have refunded me ******** (not ******) then why did they take a payment out of my account?
Please see the attached.
I would like to get something showing the $3999 bill with BREAD is gone.
Sincerely,
******** *********Business Response
Date: 05/01/2025
We sincerely apologize to Ms. ********* for the confusion and frustration caused by the delay in processing her refund. Upon reviewing her account, we discovered that while the refund had been approved, it was unfortunately not processed at that time due to an internal error. Additionally, we recognize that Ms. ********* was not informed of this delay, which understandably contributed to her concern when a payment was later debited from her account.
As of May 1, 2025, the full $3,999 refund has been successfully processed, and a confirmation email was sent directly to Ms. ********** The financing provider will also shortly reflect this payment reversal on her statement.We take full responsibility for the delay and appreciate Ms. ********* bringing it to our attention. We regret the inconvenience this has caused and are implementing additional safeguards to ensure timely follow-through in similar situations.We truly wish Ms. ********* the best on her health and wellness journey and consider this matter now resolved.Customer Answer
Date: 05/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *********Initial Complaint
Date:04/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1) On 4/7 I saw Instagram video from ***** at Sculpt Nation for Evolved Burn & ended up buying it, then upsold to PM Burn. I then was sold a custom meal plan subscription with that for $49 per month. I spent $636.95 that day.2) I was sent a test & then to a video about ******* mom being an endomorph through VShred, which is what I tested out to be on 4/8. He then sold me an endomorph program called 90-Day Fat Loss Extreme for Her program - meaning it was going to give me the entire meal plan for an endomorph for 90 days AND give me the **** 10 minute exercises for an endomorph. I truly thought I had EVERYTHING I needed as an endomorph like his mom to lose weight and I paid $57 for that program. Later the coach sent me my custom meal plan (per the original $49 I paid) and then she sent endomorph info for the program. I still at that time did not receive these **** exercises, I only have these ***** minute exercises in my portal. 3) I was then encouraged to take the free metabolism assessment on 4/8 & then said I needed the 6 month program for $697 to truly focus on my endomorph issue. I would get better meal plans, I would get Much more than I would get with the $57 program and the $49 meal plan.4) Then the coach sent me my meal plan and it is the same meals over and over again every 3 days for 1 month and I asked her where is my $697 program I paid for and she said that was it. Why did I pay $697 for the SAME THING as the $49 meal plan? I emailed 4/21 to try to resolve with no final resolution So overall, I was only refunded the $49. And I spent $57 + $679 = $736 for the same thing. And then $636.95 of supplements. I think somewhere here I have been scammed. I am looking for a refund for the $736 immediately. I will keep the supplements and use them as suggested for 30 days.Business Response
Date: 04/30/2025
Customer satisfaction is of utmost importance to us, and we apologize for any confusion or frustration the customer may have experienced during their time with V Shred.
We stand behind the value of our programs and the support offered through our Certified Coaching Team. However, if a client is not fully satisfied, we offer a 30-day Money Back Guarantee on the majority of our programs. This policy is clearly outlined on our website to ensure transparency and set clear expectations for every purchase.
Upon reviewing the customers account, we see that she purchased multiple services, including a meal plan subscription, the 90-Day Fat Loss Extreme for Her program, and a six-month coaching program. While these offers are distinct in content and scope, we understand the customer felt there was overlap and a lack of clarity in the value provided. Based on this, and in line with our refund policy, a full refund in the amount of $736 was processed on April 28, 2025.
Were also happy to confirm that the customer may keep the supplements she purchased and continue using them as she originally intended. At this time, no further action is needed on her part.
We appreciate the feedback and will use it as part of our ongoing efforts to improve the customer experience. Should the customer have any additional questions or concerns, our team is available 24/7 via email, live chat, and social media direct message.Once again, we apologize for any inconvenience the customer may have encountered and thank her for bringing this to our attention.
Customer Answer
Date: 04/30/2025
Complaint: 23237205
I am rejecting this response because: I was only refunded $679. I still need the refund for the $57 please. I look forward to confirmation. Thanks so much
Sincerely,
********* ***********Business Response
Date: 05/15/2025
Customer satisfaction is of utmost importance to us, and we apologize for any confusion or frustration the customer may have experienced during their time with V Shred.
We stand behind the value of our programs and the support offered through our Certified Coaching Team. However, if a client is not fully satisfied, we offer a 30-day Money Back Guarantee on the majority of our programs. This policy is clearly outlined on our website to ensure transparency and set clear expectations for every purchase.
Upon reviewing the customers account, we see that an additional $57 was processed on May 1, 2025. We request that she check with her banking institution if she does not see this refund.
Once again, we apologize for any inconvenience the customer may have encountered and thank her for bringing this to our attention.Customer Answer
Date: 05/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ***********
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.