ComplaintsforV Shred, LLC

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Requested refund. Company will not refund. When I purchased there was a money back guarantee for 30 days

  

  Business response

  08/20/2024

  Customer satisfaction is of utmost importance to us, and we work diligently to ensure customers are happy with their experience.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  Upon checking our system we can see this customer has been refunded in full as of August 18th, 2024. This was the same day as their refund request via chat. They can expect the refund to reflect on their online credit card statement within 5-10 business days from August 18th, and on their paper statement at the end of the current billing cycle.

  Once more, we extend our apologies for any inconvenience, and we hope we can gain your business back in the future. We sincerely wish them the very best on your fitness journey!

  Customer response

  08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the digital VShred program for $57 on June 11. I tried multiple times to cancel within the 30 day window to receive a full promised refund. (I emailed ********************************** on June 24 and June 30. I also attempted the Chat feature on June 30.)I received no reply.When trying to dispute the charge with my credit card company, they suggested I first call. I called ************** and received a recording that they are not offering phone customer service "at this time." Terrible experience. (And this isn't even addressing that bombardment of sales pitches for a myriad of other products.)I want money back!

  

  Business response

  08/06/2024

  Customer satisfaction is of utmost importance to us, and we deeply regret any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their support request, we processed a full refund in the total amount of $57.00 on 08/01/2024. They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

• Initial Complaint

  08/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I requested to cancel my subscription several months ago and they are still charging my card. The phone number they provide is literally an automated message that says they do not take phone calls. Nobody responds to emails. This is a complete scam. I don't even understand what you are paying for. There is nobody there to speak to and they just inundated your email with ads to buy their products and forms plans. This is a subscription they charge you for. They just send you health articles and ads to supplement them.

  

  Business response

  08/02/2024

  Customer satisfaction is of utmost importance to us, and we deeply regret any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their support request, we cancelled their VSU Subscription and refunded April 30th, June 1st, July 1st, and August 1st VSU charges equaling a $39.80 refund processed on 08/02/2024. They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement. And we want them to know that this message serves as confirmation that their V Shred University (VSU) subscription has been successfully canceled. Rest assured, they will not incur any charges when the next billing period commences.

  We sincerely wish the customer the very best on their fitness journey!

• Initial Complaint

  07/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  His offer said that if you watch the video you would pay $57 for his program. And while he does offer you a program after you pay the money, he also says that if you want real results, you really have to speak to one of his coaches. So I booked an appointment with one of his coaches. That appointment which was a complete upsell. The coach also said that if you wanted the results you saw in the original video, you would probably have to be coached because most of those people were coached. So the original selling point, in the original video, it does not state that in order to get those results, you would need additional coaching. The additional coaching is between $2000-$6000 and its absolutely misleading. I have been asking for my money back. In the original video he said all you have to do is ask for that. I have not received any information on how I can get my $57 back .

  

  Business response

  07/30/2024

  Customer satisfaction is of utmost importance to us, and we deeply regret any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their support request, we processed a full refund in the total amount of $57.00 on 07/30/2024. They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date: 5-20-2024 Paid: $124.00 Want a refund. I have not received any services for the money I paid them. I spoke to a **************** at ************ regarding a possible upgrade of 30 times more money than what I signed up for. I declined her and asked how I can get a refund and she told me to email **********************************/help. I did a few days ago and have not heard back from anyone. I believe this company is a scam. I would like a refund.

  

  Business response

  07/30/2024

  Customer satisfaction is of utmost importance to us, and we deeply regret any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their support request, we processed a full refund in the total amount of $124.00 on 07/24/2024. They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

  Customer response

  08/13/2024

  I want to first thank you for working on resolving this complaint on my behalf.
  My email has been down until a few days ago.
  I never received your email.
  I received a full refund and I want to thank you.
  When I placed an order back in May, I thought I would receive the product I paid for. That never happened.
  I am happy I received a refund.
  Thanks again.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I signed up for the one year V-Shred program in June. I was promised a weekly meal plan and a weekly workout plan, both customized to my abilities and health issues. I would also be matched with a personal trainer who would be genuinely invested in my weight loss journey. Someone who would listen to my past struggles and health issues, someone who would be a daily motivator, and someone who would hold me accountable. There would be monthly zoom calls and free supplements to help me along. The salesman even suggested I could be matched with a PhD to help address my medical and health challenges. (Didnt happen) What I got for my $4k was no where near what was promised. First, I had to buy a specific scale myself. I received a weekly menu for the first week in June and then was expected to make up the next 3 weeks myself. Then I received a 1 week menu for July and will receive a 1 week menu for August. I will not receive any menus for the remaining 9 months. I received a 5 day a week workout plan, but just for the first 3 months. Then I will have to figure out my own workouts for the remaining 9 months. The trainer sends pre-scripted messages, sent at pre-scheduled times. She did not follow up after I did not respond to several of the pre-scripted messages. In the 11 minute zoom call, she did not make any effort to understand my motivation or my health issues. She did not send any kind of individualized motivational messages. I stopped doing the workouts and did not enter the meals for several days and I never heard a word from her. I sent her a message stating I didnt feel I was getting the support and motivation I was promised (what I paid for), and she deleted the message with no response. The salesman gave me real hope for a year of weekly meal plans, custom workouts, along with motivation and accountability with a trainer who would be supporting me for the year long journey. I didnt receive what I was promised, and certainly no where near $4K worth.

  

  Business response

  07/29/2024

  Our client purchased the V Shred ************************ program on June 9, 2023 and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  Our records show the client connected with her trainer on June 11 and on June 15, requested to move her start date to June 27. Client met with her coach over Zoom on June 20 and got answers to her questions about supplements and the app on June 23. Between June 23 and July 23, our records show several messages back and forth with the coach, requests to complete a weekly assessment, and the coach encouraging the client to stick to the plan, book her next Zoom call, and adjust goals.
  
  We have no record of the Coach not responding to the client. The client was provided custom meal plans and workout plans. The program she purchased includes continued contact with the coach, and a monthly custom diet plan. The expectation is that the client will maintain communication with her trainer throughout the program and continue to receive customized coaching through the remainder of her program.

  Customer response

  07/29/2024

   
  Complaint: 22040454
  
  I am rejecting this response because:
  I am not receiving the services and products I was sold. I was sold a program that promised me weekly menus and weekly workout programs tailored to my health and physical needs. I chose the year long option because, as I told the salesman I spoke with, my goal is to lose 70 pounds. However, I was told on the original Zoom with the trainer that this was NOT the case. I was told I would only receive menus the first week of the month, for only three months. It was never explained to me originally that I would have to start planning my own meals starting on week 2, which was what I had to do. And I was not told during the original call with the salesman that I would be on my own for meal planning for the remaining 9 months. The salesman led me to believe I would receive a weekly custom tailored menu for 12 months. 
  
  The salesman led me to believe I would receive a customized weekly workout plan for 12 months. I was also informed on the Zoom call with the trainer that I would only receive 3 months worth of prepared workouts, and I would have to figure out my own workout plan for the remaining 9 months. 
  
  I also explained to the salesman that I would need someone who would give me daily inspiration, as well as hold me accountable. He assured me I would have a responsive and supportive trainer who would travel this journey with and give me daily motivation. I felt like the messages I was receiving from the trainer were generic, pre-scripted, and sent on a prescheduled basis. So, to test my theory, I intentionally stopped entering my meals and workouts to see if the trainer would follow up with me and ask what was happening. The trainer did not contact me to find out if there was a problem or issue because I was not entering the information. That is NOT a dedicated trainer who is there to hold me accountable. July 4th the trainer sent me a message about scheduling my second Zoom call. As another test, I havent scheduled it, and she hasnt followed up with me about scheduling it as of today, July 29th. I dont feel like this trainer has made a concerted effort to connect with me, to follow up with me, and this company conned me out of $4,000 by promising me a years worth of daily support and weekly products, and I am not even receiving 3 months worth. I have sent in my weekly weight, as requested, as well as my original measurements. 
  
  I have attached screen shots of the following messages as examples:
  Example of pre-scripted messages:
  June 19th: received a message about going shopping and food prep to start the program, I had already started the meal plan and the program on June 17th. 
  Example of lack of directly addressing concerns: June 23rd: expressed my concerns that the program was not what I was told it would be, answered my other questions but ignored my concerns
  July 7th: sent another message to the trainer explaining that I didnt think the program was what was sold to me. It was deleted from the message history, but not by me. 
  
  Sincerely,
  
  *************************

  

  Business response

  07/31/2024

  V Shred extends its sincere apologies for any distress or challenges the client has experienced during their fitness journey. We truly emphasize that it is never our intention to leave any customer feeling misled or unsatisfied with our services. It is unfortunate to hear that the client's experience with the program did not align with her expectations and caused undue stress. While we understand the client's preference to discontinue communication, we want to express that our support remains readily available if needed.
  
  To clarify, the extra coaching option mentioned offers a cost-effective solution where clients receive three months of coaching with an additional nine months as a bonus. This provides significant savings and continuous support, contrary to the misunderstanding about weekly plans. Our representative did not mention weekly plans but confirmed that workouts are included throughout the program, not eliminated after the first three months.Upon review, it appears the client stopped responding to her coach's reminders to complete assessments. Had she continued working with her coach, she would have received a customized journey. Unfortunately, without her participation, the coach could only continue to remind her to complete the necessary steps.
  
  V Shred acknowledges reservations about online fitness platforms but wants to assure clients that our trainers are dedicated to helping each individual achieve their fitness goals. Over the past few years, we have successfully assisted millions of people worldwide, regardless of age or body type. V Shred prides itself on being a reputable entity in the online fitness and personal training realm.Typically, our Custom Diet Plans are non-refundable. However, after further investigation into the client's case and feedback, we've chosen to make an exception and ***** a full refund. A confirmation email has been sent to the client with more details. We wish the client the best in their future endeavors!

  Customer response

  07/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had an initial call with **** on December 21, 2022 to which I told him it was doubtful I would sign up, funds were tight, I had had an ACL injury in the past and hadnt had success with other weight loss programs. He put the hard sell on me and said canceling was easy-no problem. The first email I received was from ****** on 1/29/2023, to which I said I was no longer interested. I then received 3 more emails from ******, which I never opened. I called VShred, told them to cancel my ************** my money as I wasnt in a position to continue. They have sent me to collections for $5,200!!!

  Customer response

  07/23/2024

  I received an email today that they would refund my money. I will let you know if they indeed do.

  

  Business response

  07/23/2024

  We would like to thank our valued client **** for sharing their concerns with us. We sincerely apologize for any challenges or frustration they may have experienced. At V Shred, we take all feedback seriously and strive to ensure that every client feels supported throughout their journey with us. We want to clarify that one of our Success Coordinators attempted to assist the client with their request in January 2023, but unfortunately, we did not receive a response.
  
  While our Custom Diet Plans are typically non-refundable, we carefully reviewed the clients case and feedback and empathized with their situation. As a gesture of understanding and commitment to their well-being, we have made an exception to our usual protocol and granted a refund.
  A confirmation email with more details has been sent to the client and we wish them the best in their future endeavors!

  Customer response

  07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am ***** power of attorney writing on behalf of **** as he has traumatic brain injury and has lost 15% of his brain. He has been using this company for probably a couple years and he has been trying since the beginning (first months order) to cancel the $41 per month fat burner you keep sending him. He can only use email to cancel as you dont do customer service via phone. I tried to cancel this evening July 17, 2024 on ***** behalf, via phone for him and get the same message as he does that they dont do customer service via phone. He emailed your company again to cancel this last $41 fat burner and yet he still received it (last order #ed24357d-56b5-4212-82b2-8add9ea20aab on July 17, 2024) and you keep sending it to him anyway and charging his credit card regardless of the cancellation request. He tried sending them back monthly but still nothing. He didnt realize until now that he can contest the charge on his credit card. I feel that youre completely taking advantage of a tbi (traumatic brain injured) person who again has lost 15% of his brain. He cannot always understand how to do some things and has been trying to cancel his subscription. He has tried cancelling his subscription from the very first month and yet your company keeps mailing him the product. I am writing on his behalf and as power of attorney to please stop his subscription and please refund him all of the monthly subscriptions he has been paying for to his original form of payment. I have given you his name and address information on this complaint and my email and phone number as his power of attorney so that you can speak with me directly.

  

  Business response

  07/23/2024

  We apologize for the inconvenience and frustration that customer has experienced. Upon checking the account, we can see that our team confirmed on 7/18/24 that since we did not receive any prior communication about the subscription needing to be canceled we cannot process a full refund. A one month's supply has been refunded and will appear on the customer's statement within the next 5-10 business days. Please keep in mind that depending on the credit card company's policies, it might take until the end of the current billing cycle for the refund to appear on the paper statement. We thank the customer again and wish them well.

  Customer response

  07/23/2024

  
  Complaint: 22006323
  
  I am rejecting this response because:
  
  You are saying that I only receive that one months supply refunded but I was promised a refund on all bottles of the fat burner I have unopened to mail back. They even sent me a prepaid shipping label to return them for the full refund. I have about 8 or 9 unopened bottles to return and again I was promised by 2 agents I spoke with that I will get a full refund on those bottles as well. I sent two of my screen shots of the live chat with your agents to prove this. Im please making sure that I will get the refund as promised for the full bottles sent back to your company. 
  
  Sincerely,
  
  ***************************

  

  Business response

  07/24/2024

  We apologize for the continued confusion and can confirm that once we receive the unopened bottles a refund will be processed. We appreciate the customer's patience and are here if they have any additional questions.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the Fat Loss Extreme for her for $57 and Burn Evolved 2.0 for $49 on June 29. I signed in and saw ads to buy MANY products. I had trouble finding the diet and workout that was specialized for me. I tried to call and cd only video chat. To get info about getting a refund I must join Askit for 9.99 a month. You can't go forward on the screen without your banking info. And the **************** number states they aren't taking calls. I feel like this program is more about getting our money than making us stronger and more fit. I tried multiple times to call and I tried four times to get an agent instead of the robot on video calls. And I have spent hours just going through the many ads and trying to find my specialized plan. Most of the workouts are not specialized to me...a 71 year old woman. I did not expect this to be so time consuming and I certainly don't have the time to keep going through all the steps and ads. I found all the sales emails to be so frustrating and I know this program is not for me. I wanted to request the ******-FREE, NO QUESTIONS ASKED refund he says over and over in the ad if anyone wd respond. Please help!

  

  Business response

  07/02/2024

  Customer satisfaction is of utmost importance to us, and we deeply regret any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their support request, they sent our **************** team an email and chat on 7/1/24 for the first time asking for a refund. The total amount the customer spent at this time was $114.48 after tax. The customer service rep refunded this amount in full and responded to their email refund request on 7/1/24.

  Again, we apologize and the customer has been refunded $114.48. They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vshred does a hard sell approach. In doing so, I was promised several things. I was promised a meal plan and a work out plan customized to my needs. I told the sales person that I would try it out, but will probably cancel as I was very hesitant about making such a financial commitment. I was pushed to sign up on our call and go through all of the paperwork. I gave my parameters very clearly on dietary needs and desires and physical limitations. I also told them that I would not be able to start the program for a few weeks as I was going on vacation. They started the clock immediately. I was sent a work out plan that I was not physically unable to do and a meal plan that did not take into account my lifestyle. I really tried to work with them and they changed both. The meal plan continued to be an issue. It was near impossible to keep up with my busy lifestyle. I asked for corrections. I received a few. It didn't make sense as a plan. There was so much wasted food. When I finally got my coach on our first phone call almost the entire time was spent discussing the meal plan. He admitted that it is not really set up for working people and finally just told me to increase my protein and decrease calories. I did not get what I was told I would. After trying for several weeks, I realized that this plan was not what I thought I purchased and was not working for me. I was feeling worse physically and mentally. I contacted them and asked to cancel the plan. After going through several people I found someone that said I could cancel it but was still on the hook for paying 2/3 of the cost since I received their meal plan and workouts. The meal plan that was not customized as stated. When I purchase a product and I receive it, it is not what I was led to believe it would be, I return it and do not pay. Vshred sent me to Bread who finances and ***** sent me to Sezzle the middle man and I am still expected to pay. Vshred needs to work with me to resolve.

  Customer response

  07/01/2024

  vShred has contacted me and cancelled the program with a full refund.  This complaint has been satisfied.

  

  Business response

  07/02/2024

  V Shred would like to thank ***** for sharing her concerns, and we apologize sincerely for any challenges or frustration she may have experienced. We take all feedback seriously, and our team strives to ensure that all clients feel supported throughout their journeys with us. While a partial refund for the last month of *****'s program was processed previously, we understand that the first two months of the program did not meet her expectations, so her program has now been refunded in full as a courtesy. This refund should reflect as a credit back to her Sezzle account within the next 5-10 business days (the client can contact the respective company for further clarification if needed). *****'s feedback is invaluable, and we are grateful that she chose to try our program. The team genuinely wishes her the greatest success on her fitness journey.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩