Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculptnation

  10750 Denton Drive Dallas, TX 75220

• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

• 

  V Shred LLC

  10750 Denton Drive Dallas, TX 75220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered supplements pills and as I was ordering my phone messed up and had ordered twice as many than I needed I was going wanting to spend $ 146 and I got charged $340. As soon as I seen the mess up I emailed them as soon as possible and I haven't heard back from them the next day it said my order was shipped. I want my $ ************************************************************************************************ for. The date I ordered it was March 20th.

  

  Business Response

  Date: 03/24/2023

  We would like to offer a safe and secure environment when our clients shop online. We make sure that every purchase is protected and risk-free from any unauthorized transactions, therefore we have created a checkout page where clients can review all orders added to their cart before the checkout process begins. This will allow them to modify orders, and remove or add items added before charging their bank account. Rest assured, our system can only take the amount that is confirmed by our clients at the end of the checkout page.
  
  We are transparent about every online transaction and an electronic receipt was sent right after their successful purchase. This will show how much was billed and what are these charges for. Clients may contact us immediately for order verification or order cancellation through our online chat service. They can reach this channel during business hours for real-time support. They may also send us a support request or send an email directly through our website, and one of our representatives will get back to them in order it which their concerns were received.
  
  We have thoroughly reviewed her account transactions, and our record shows that the two purchase attempts for BURN STACK: Burn Evolved 2.0 (3) + Burn PM (3) (FREE) bundle were not successfully processed as it was declined by her bank. Our payment processor shows that there were only two successful purchases on her account, these are for SECRET STACK" BURN BOGO for $49 and BURN STACK: Burn Evolved 2.0 (3) + Burn PM (3) (FREE) for $97. The rest of the transaction did not go through as the payments were not successfully processed, so there is nothing to refund.
  The client may reach out to their financial institution to verify this transaction and get more details if needed. We have also provided the tracking numbers for the original orders so they may keep an eye on them. As per the **** tracking number, the order is now in transit and the expected delivery date will be on March 25, 2023.

• Initial Complaint

  Date:03/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never received the products that I paid for. I have emailed V Shred several times and have not gotten a response yet. I need me money to be refunded is $132.68. There better not be any further charges made either.

  

  Business Response

  Date: 03/24/2023

  As one of the fastest-growing brands in the industry, VShred continuously works hard to develop plans and services that will enhance and help its clients achieve their desired physique. To upgrade their shopping experience, we make an easy and convenient checkout process for everyone. We ensure that all client transactions are recorded and synchronized in our system. Our digital program is designed to send an automatic email confirmation for every successful purchase. They should have also received a receipt email and another email within a few minutes after their initial purchase containing the account username (which is the email used at the time of purchase) and a temporary password assigned to their account.
  
  These emails may have gone to their spam folder at times, clients that did not receive their login details may reach us through our chat online service during business hours for immediate and real-time assistance. They may also send us a support request via email. They will get an auto-response email as an acknowledgment that we received their concerns and we will get back to them in the order in which it was received. Our email support team is working 24/7 to make sure we efficiently address all concerns.
  
  Our 30 Days Money Back Guarantee aims to provide assurance and peace of mind to those who would like to try our programs. A guaranteed refund for most of the 90 days program is offered if our clients are not satisfied with the product. In line with this, a full refund for the Fat Loss Extreme program and Custom Diet Plan has been processed today. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. We have also canceled the *** subscription, there will be no recurring charge associated with this transaction moving forward. An email confirmation was sent as proof of the refunded order.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Fat Loss Extreme for Her Bundle for a total of $62.42 on March 15, 2023 (order ID: *************************************. On March 16, 2023 I submitted a request for a refund (which was guaranteed by ***** during the sales video) on the company website due to the program not being what I expected. I received an automated email stating that they received my request and will be in touch soon. It is now March 23, 2023 and I have heard nothing from the company about my request for a refund. I tried calling the support number, which had an automated message saying they are not providing customer support via phone at the moment. Unfortunately, I feel as though filing a complaint is my only hope in actually getting a refund processed in a reasonable amount of time.

  

  Business Response

  Date: 03/24/2023

  We proudly stand behind the quality of everything we offer and aim to help our clients not only to achieve their desired physique but also give them the best results by leading them to a healthier and more active lifestyle. We are confident with the services we offer and our loyal clients who have been with us for years can attest to it. Our Money Back Guarantee offer to help them secure a refund if they are not satisfied with the programs or if we failed to meet their expectations.
  
  We understand that each and every concern is urgent and requires immediate attention, therefore resolving their issues in a timely manner is our top priority. We understand the urgency of their issues and aim to address each of them in a timely manner. Our customer support team is working very hard to answer every customer's inquiry in the order in which it was received. As we double our effort to provide assistance to everyone, we have opened our online chat support channel for clients seeking real-time assistance.
  
  As we constantly strive to offer the best and most effective fitness program in the market today, VShred stands strong behind its programs and the results they yield, if they are not satisfied we will refund their payment 30 days after the date of purchase on the majority of our programs. These guarantees communicate our companys commitment to standing behind our products and showcasing the quality of service we offered. They may visit our website for the full refund terms and conditions. - ****************************************************************.
  
  In response to their support request, we have reached out and processed a full refund for the Fat Loss Extreme program today. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded order.

  Customer Answer

  Date: 03/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a weight loss program subscription as well as a weight loss supplement. Upon gaining access to the program I realized that it was not at all what I thought it was and would not be useful to me. I wasn't worried because there was a 100 percent satisfaction guarantee insuring that I would get all of my money back no questions asked. I have emailed (since this is the only contact method for this company) customer support at least 30 times with no response. I believe that the company is waiting until the product ships so that they can try to stick me with it and not have to honor their promise of a 100 percent refund no questions asked. I am beyond disgusted at the lack of customer service. This feels like any other weight loss program scam. I need help with getting my money back and making contact with a human being. I was promised that canceling would be no problem and this is turning into a nightmare. I don't have the time to keep hounding these scam artists.

  

  Business Response

  Date: 03/24/2023

  Our clients trust and loyalty matter to us the most. We believe that a strong foundation of trust between our clients is essential in establishing a long-term partnership that can withstand unstable times. VShred ultimate goal is to offer the best experience and to make sure that we bring out the best in them in every aspect. Our diet is 80% of our body's transformation and plays an important role in the weight loss equation. As we continue to promote healthy and sustainable weight loss, we have introduced premium diet and training plans that come with 30 Days Money Back Guarantee.
  Through our Money Back Guarantee, our clients can request a refund within 30 Days from the date of purchase. A satisfaction guarantee is offered in the majority of the 90 days programs and clients can take advantage of this if for any reason our products and services did not meet their standards and expectations. While our supplements line, Sculpt Nation offers a 100% Lifetime Guarantee on all supplements purchased from SculptNation. com. They may visit our website for the full refund terms and conditions.
  
  As we continue to demonstrate our commitment to high standards of customer service, we make sure we efficiently handle all issues and provide timely assistance. We double our efforts to provide an immediate resolution to every customers concerns, thus we have opened our chat support line for urgent matters requiring immediate attention. Clients with urgent concerns may reach us through this channel during business hours for real-time assistance. We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible, rest assured that we will attend to their concerns and honor their initial email request as we answer all inquiries in the order in which it was received.
  
  In reviewing the clients account, they initially reached out on March 22 and sent 6 emails to customer support in just an hour or two intervals requesting an order cancellation and refund. We have acknowledged the receipts of these emails and set the proper expectation that we are currently receiving higher than the usual number of support requests and we will get back at them in the order in which it was received. On March 23, the client sent 9 follow-up emails, sent within an hour or two intervals requesting a refund of the entire purchase.
  
   We have responded to these emails today and processed a full cancellation and refund for the Fat Loss Extreme program and Custom Diet Plan. We have also honored the cancellation of their supplements order. All refunded transactions should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of these refunded orders.

• Initial Complaint

  Date:03/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, March 18, after watching a video online, I joined the Fat Loss Extreme program with Vshred. I never received a confirmation but my credit card was charged $60.85. I sent an email to *********************************** I received a promotional email response. I then sent another email and received a response that said it would give me instructions on how to download and join the app. It also said that my temporary password was included in the email. It was not. I sent another email explaining that I did not have a temporary password and needed one to be able to participate. Nothing but promotional emails in return. I have since sent several emails requesting a full refund under their "30 Day Satisfaction Guarantee" promise. Nothing. I also told them my next step would be to contact the BBB. Nothing. I just want my money refunded so I can move forward. Thank you.

  

  Business Response

  Date: 03/23/2023

  VShred would like to build its clients trust and confidence by being transparent in every transaction and process. We act with integrity and are committed to doing whats best and convenient for our customers. We strive to communicate openly and our actions are consistent with our words. As we promote an online community that gives our clients the freedom to choose the fitness and diet program for them, we occasionally recommend content or products that *** be relevant to their fitness goals and hope this clarifies why they received multiple offers after making their initial purchase.
  
  They are completely optional, and not required for you to begin with.
  We would like them to start their fitness journey immediately, our system is designed to automatically send a receipt email, and then another email within a few minutes after their purchase containing the account username (the email used at the time of purchase) and a temporary password assigned for the account. These login emails *** have gone to their spam or junk folder, while other email address providers or domains block these emails entirely. They *** contact us through our customer service support channels and we will be more than happy to send these login details manually to them.
  
  We are currently experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible. We have opened our online chat support for urgent concerns needing immediate attention, clients *** reach us for real-time assistance during business hours and we will be more than happy to assist them.
  In response to their request, a full refund for the Fat Loss Extreme program has been processed today. Funds should reflect on their bank account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded order today.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When signing up for the service I was promised a money back guarantee of my $57 for any reason. The company does not have customer service by phone at all and does not respond to my repeated emails requesting a refund and termination of any subscription that are associated with my account.

  

  Business Response

  Date: 03/23/2023

  We take pride in everything that we do and we aim to provide our clients with the highest-quality products and programs that will help them achieve their desired results. We provide a satisfaction guarantee on the majority of the 90 days programs. This will allow them to try our products with ease and peace of mind, as they can request a refund under our 30 Days Money Back Guarantee policy if for any reason we failed to meet their expectation. They may visit our website to view our full refund terms and condition for their reference.
  
  Weve been getting a high volume of support requests recently our response time has been delayed but we make sure to address each customer's inquiry in the order in which it was received. We have set the proper expectation that we will get back to them as soon as possible. We have opened our online chat supports for urgent requests such as cancellations and refund, clients may contact us through this channel during our business hours for real-time assistance.
  
  Most of our programs are a one-time purchase and they will have access to them indefinitely once they log in to their account. They don't expire, so they can start using them whenever they are ready. We have reviewed the clients account and our records show that they do not have an active subscription. There will be no recurring charges associated with this purchase moving forward. A full refund for the Fat Loss Extreme program has been processed today, funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded order today.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam and I want my money back. They say they will refund with 30 days but never answer emails.the chat function doesn't and I can not find a phone #.

  

  Business Response

  Date: 03/23/2023

  We are dedicated to providing the best service to our clients and continuously work hard to improve our products so we can meet or even exceed our clients expectations. We offer a satisfaction guarantee on most of our 90 Days program and guarantee a complete refund if requested within the qualifying timeframe.
  
  As we constantly strive to offer the best and most effective fitness program in the market today, VShred stands strong behind its programs and the results they yield, if they are not satisfied we will refund their payment 30 days after the date of purchase on the majority of our programs. These guarantees communicate our companys commitment to standing behind our products and showcasing the quality of service we offered. They may visit our website for the full refund terms and conditions. - ****************************************************************
  
  Our online chat support can be contacted during business hours only, they can click the chat widget located at the bottom of the website homepage to get immediate assistance from one of our representatives. While our email support team works 24/7 and handles all support requests sent via email, they will get an auto-response email as an acknowledgment that we received their concerns and we will get back to them in the order in which it was received.
  
  In response to their request, a full refund for the Fat Loss Extreme program and Custom Diet Plan has been processed. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders.

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a workout plan from VSHRED and also purchased 3 bottles of Burn Evolved. The sales pitch I was given was $60 for access to the workouts and another "limited time offer" for 3 bottles of Burn Evolved but was charged $132 for those 3 bottles. When I emailed the company at ******************************** they sent me a confirmation email stating I would hear back from them in 24 hours. After 24 hours I did not hear from them so I emailed them again and still did not hear back after another 24 hours so I emailed again and finally got an email back stating I could either get 25% of my money back and keep the bottles or return the unopened ones, I just needed to email them back and let them know so they could refund it. Well, when I emailed back asking if I would get my entire $132 back for returning all bottles as promised, I never heard anything again. It has now been 5 days since the last email and still have not had anyone from the company contact me to make this right.

  

  Business Response

  Date: 03/23/2023

  Thousands of people take our supplements every day to enhance the results of their diet and workouts. Our products are formulated to awaken, amplify & activate the goals of our community from all around the world. They have been thoroughly tested to ensure they meet high-quality standards and provide the results we advertise. Clients may see multiple promotions during the checkout process. They have the option to take advantage of our best products at a very affordable price through these bundle offers. We have 3 bundle options to choose from, 1 bottle for a one-time purchase or under monthly subscriptions, 6 bottles bundle for $195, and 3 bottles bundle for $132. With this pricing, our client can maximize their savings and get the best value for their money.
  We are transparent with every transaction we processed online and make sure our clients have full visibility of their orders and how much was billed to their bank account. We sent an electronic receipt right after they placed successful orders. We make sure that every purchase is protected and risk-free from any unauthorized transactions, therefore we have created a checkout page where clients can review all orders added to their cart before the checkout process begins. This will allow them to modify orders, and remove or add items added before charging their bank account. Orders go through a seamless fulfillment process to make sure that these supplements reached our clients on time, therefore once the order was successfully placed, they were automatically forwarded and prepared for shipping, thus we only have a very limited time to cancel them.
  
  We've been getting a high volume of support requests recently thus our response time has been delayed but rest assured that we will answer every customer's inquiry and honor every request in the order in which it was received. Our team of experts is working hard to provide support to our valued clients in an opportune manner as we understand that every issue needs immediate attention. They may also contact us through an online chat service available during business hours for other concerns needing immediate attention.
  
  We have offered a 25% partial refund in exchange for keeping the supplements to save them from the hassle of sending them back. We have also sent them the return instruction along with the *** form if they chose to return all of them for a full refund. In our email correspondence, we have sent a proper expectation that once we received the product back in our warehouse we will process a full refund.
  
  In response to their request, we have processed a full refund for the Fat Loss Extreme program and canceled the *** subscription effective immediately. We have also honored the initial cancellation and refund request for the 3 bottles of BURN Evolved. All refunded transactions should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders.

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased product and went on the app the same day. After going through the site I realized this was not the right program for me and immediately requested a refund. I got an email stating they received my request. That was on March 14. I still have no further response. I want my guaranteed refund.

  

  Business Response

  Date: 03/23/2023

  Our programs have been proven to produce incredible results for men and women of different ages and body types. A 30 Days Money Back Guarantee offer provided our clients with a risk-free purchase and assures them of a full refund if for any reason they are not satisfied with the program they purchase. Those that are non-refundable are the Custom Diet & Training programs, due to the amount of time and effort put into them by our trainers to create a specific and more tailored plan for a certain individual. Clients may review our full refund terms and condition online for more details.
  
  As we continue our effort to serve everyone, we have opened our online chat support for urgent concerns needing immediate attention. Clients may send us a message and one of our chat representatives will assist them immediately. They can also reach us via email and send us a support request, we have a 24/7 email support team that handles all concerns via email and answers each inquiry in the order in which it was received.
  
  In response to their support request, a full refund for the Fat Loss Extreme program and Custom Diet Plan has been processed today. We have also canceled the free trial VSU subscription so there will be no recurring charge associated with this purchase moving forward. Funds should reflect on their bank account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders today.

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the $57 program on March 17, 2023. I was not satisfied with the product and felt it was not what was advertised. I requested a refund through their support email and received and email stating they were busy and would get back to me. I sent a second email on March 23rd and received the same response. I would like a refund of the $57 I spent.

  

  Business Response

  Date: 03/23/2023

  We strive to provide our clients with real results by giving them quality products and services. As their trusted fitness partner, their health and wellness are our top priority and we stay committed to our promise to meet or even exceed their daily expectations. We offer a satisfaction guarantee on most of our 90 Days program to showcase our confidence in our products. Our 30 Days Money Back Guarantee offer will allow them to try our programs with peace of mind knowing that they can get their money back if not satisfied with their purchase.
  
  We've been getting a high volume of support requests recently thus our response time has been delayed. Rest assured that our team is working hard to provide support to our valued clients in an opportune manner as we understand that every clients concern needs immediate attention. We handle all these email and support requests in the order in which it was received. As we continue to double our efforts to serve them better and provide a timely and acceptable resolution to all of their concerns, we have opened our chat support line for urgent concerns needing real-time assistance.
  
  We will always stand behind our products and adhere to our 30 Days Money Back Guarantee as written on our refund terms and condition. Rest assured that clients will get their money back as promised online and in accordance with this no question asked refund agreement. In response to their request, a full refund for the Fat Loss Extreme program has been processed today. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as a proof of the refunded order.

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My refund is showing pending. 
  
  Sincerely,
  
  *****************