Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculptnation

  10750 Denton Drive Dallas, TX 75220

• 

  Vshred

  510 Townsend St San Francisco, CA 94103-4918

• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date March 5th. Paid $57 for VShred. Requested a refund through an email to customer service. Emailed back to say i would hear something in 24 hours. It has been a week. I just want my money back. Several reviews show this business is a scam. Instead of giving me a refund they keep sending me emails to buy more products

  

  Business Response

  Date: 03/17/2023

  As one of the trusted and leading fitness partners online, with thousands of clients across the globe, VShred has been able to help these individuals achieve their desired body form and introduce them to a healthy and active lifestyle. We understand that everyone is unique and the road to achieving these results may vary thus we would like to exhaust our resources and offer multiple programs and product recommendation that is relevant to their fitness goals. We hope this clarifies why they received offers and product recommendations after their initial purchase. These are optional and not required to begin with.
  
  Our entire team is working hard to deliver an unparalleled customer experience. We believe that each and every concern is urgent and needs immediate attention, therefore resolving their issues in a timely manner is our top priority. We respond to our clients support request in the order in which it was received. We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible. We have opened our online chat support for urgent concerns needing immediate attention, clients may reach us for real-time assistance during business hours and we will be more than happy to assist them.
  
  As stated online, most of our programs are covered by our 30 Days Money Back Guarantee thus client is free to request a refund within the 30 days timeframe if they are not satisfied with the product. After further review, our records show that we have already responded to their support request and a full refund for the program has been processed. Funds should take **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded order.

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on 03/14/23. I was charged for items I didn't order and when I tried calling the number the company provided it was a voicemail informing me that that number was not for support. The ** suggested emailing them at *********************************** I sent them emails informing them they charged me for items I didn't order but I never received a response. I did, however, receive almost a dozen other emails from the company trying to sell me more things. I still haven't received anything of value from the company and when I tried contacting them to just cancel (they promise a 30-day money back guarantee), no one responds. They are a total scam.

  

  Business Response

  Date: 03/17/2023

  We execute our brands core values in every business transaction and show transparency in every purchase. We believe that these will help us establish and ****** clients trust and loyalty for a long-term partnership. To provide clarity in every online purchase, we sent an email confirmation with an order summary and receipts informing our clients how much was billed and what are these charges for. We are transparent with every transaction we processed online and make sure our clients have full visibility of their orders and how much was billed to their bank account.
  
  Regarding the multiple product offers they received via email, please note that as their chosen fitness partner, we want all of our customers to be aware of the various types of programs and recommendations we offer so you are able to choose the best combination to suit them and your lifestyle. These recommendations may help them get the best results. We hope this helps clarify why they saw the multiple offers after making the initial purchase. These are completely optional, and not required for them to begin with. They may also opt out of receiving this kind of email by clicking the unsubscribe link at the bottom of any email they received.We offer a satisfaction guarantee on most of our 90 Days program to showcase our confidence in our products.
  
  Our 30 Days Money Back Guarantee offer will allow them to try our programs with peace of mind knowing that they can get their money back if not satisfied with their purchase. In line with this, a full refund for the Fat Loss Extreme and Custom Diet Plan has been processed today. We have also honored the initial email for the supplements order cancellation. A full refund for the Burn Evolved has been processed too, funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders today.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** marketing and scamming at their finest! Offer many words but not much practical or useful service. Unless you keep paying, and paying, and paying every step of the way.

  

  Business Response

  Date: 03/17/2023

  We understand that the road to being physically fit and healthy is not easy. Multiple factors may affect the results and as our clients fitness partner, we would like to provide all options to make sure that they will achieve their desired results. We created workout and diet plans to guarantee our clients results, provided these routines were followed consistently daily. With a healthy and active lifestyle, we are confident that our programs will bring out the best in our clients physically and overall. These programs and diet guides were a product of thorough research and trial to make sure they provide results as advertised online. Our 30 Days Money Back Guarantee covers most of these programs, so clients may request a refund if unsatisfied with the product.
  
  Regarding the multiple products offers they received, please note that as their chosen fitness partner, we want all of our customers to be aware of the various types of programs and recommendations we offer so you are able to choose the best combination to suit them and your lifestyle. These recommendations may help them accelerate getting their desired results. We hope this helps clarify why they saw the multiple offers after making the initial purchase. These are completely optional, and not required for them to begin with. They may also opt out of receiving this kind of email by clicking the unsubscribe link at the bottom of any email they received.
  
  We have reached out and processed a full refund for the Toned In 90 Days per our refund terms and conditions. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded transaction today.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the 90 Days to Get Toned program for $57 on March 10. I quickly realized it was not a good program for me. I am not saying the program is not good. Its just not good for me! The video I watched and the website indicates that I am eligible for a full refund within 30 days. I sent my first email requesting a refund on the 13th and have sent one each day since and have not gotten any response, except on Monday I got an automated response that they would respond in 24 hours. It is now Thurs evening and Ive not received a response. The chat is not working for me either. When I called the customer service phone number, the recording says to send an email. I am seeking a refund of my $57. Thank you.

  

  Business Response

  Date: 03/17/2023

  Our workout plans are designed both for beginners and fitness fanatics. The results of these workout plans vary per individual depending on their commitment and dedication to follow these routines daily. So for someone who follows a proper workout regime, eats well and healthy, and follows a healthy lifestyle getting their desired results is fast and easy. Our Toned in 90 Days program is 100% designed for women who want to rapidly lose weight and keep it off for good. Our 90-day program is a one-stop shop when it comes to fitness for women of all ages. It offers at-home and gym workouts and explains everything about the diet and how to build your own.
  
  We stand behind our products and adhere to our 30 Days Money Back Guarantee as written on our refund terms and condition online. Our goal is to offer a fitness program thats easy, effective, and risk-free. Rest assured that clients will get their money back as promised and in accordance with this, no question asked refund agreement. We've been getting a high volume of support requests recently thus our response time has been delayed, but we have set proper expectations and assure our valued customers that we will address their concerns and answer every inquiry in the order in which it was received.
  
  In response to their request, a full refund for the Toned in 90 Days amounting to $57 has been processed today following our 30 Days Money Back Guarantee Policy. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. We have sent an email confirmation as proof of the refunded order today.

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March10,2023 i placed an order with VShred for workout program and a customized diet. I paid ******. Once i got my log in i formation and went on the website and the app. I knew immediately this is not what I wanted and emailed support to request a refund. I did receive a notice saying they got my email and someone would get back to me. It is now March 16 and have heard nothing. I have sent numerous emails and tried calling the number but it says they aren't providing phone support. I never received a meal plan either. I want my money back please

  

  Business Response

  Date: 03/16/2023

  We selectively offered products and services that we believed to be most suitable for our clients needs and preferences. Our promise is to provide the fastest way to achieve the best and healthy results. We take pride in everything that we do and we aim to provide our clients with the highest-quality products and programs that will help them achieve their desired results. We offer a satisfaction guarantee on most of our 90 Days program to showcase our confidence in our products and services.
  VShred stand strong behind its programs and the results they yield, if they are not satisfied we will refund their payment 30 days after the date of purchase on the majority of our programs. These guarantees communicate our companys commitment to standing behind our products and to showcasing the quality of service we offered in the market. Those that are non-refundable are the Custom Diet & Training programs, as well as the Contest Challenges. You may see our Terms and Conditions ******************************************************** for our full refund policy.
  
  We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible, rest assured that we will attend to their concerns and honor their initial email request. For real-time support, our online chat service is also open during business hours so they may contact us for all urgent concerns needing immediate attention.
  
  Our records show that the Custom Diet Plan was made and sent to the client on March 12, 2023. There are a couple of ways to access the Diet Plan. They can access it via the Vshred.com website. Just go to [Vshred. com](****************************************) log in then go to my stuff. They can also access it via the Vshred app. Simply open the app and go to "My Stuff" in the bottom left-hand corner. Once there they will be able to open the Custom Diet Plan. In response to their request, we have processed a full refund for the Fat Loss Extreme program and honored the cancellation request for the Custom Diet Plan before it was made and sent to them. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation along with the refund receipt was sent as proof of the refunded order today.

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After seeing a V Shred ad on Instagram Friday March 10, I ordered a workout plan and a 30 day trial for a customized plan. The ad/video promotes a good workout routine without needing supplements. During the purchase process (and its a long process), you are taken to page after page of trying to sell you supplements. You are trapped at that point because they don't present all the supplement upselling until after you've entered your credit card info and press what you think is the complete sale button. After finally completing the process of declining all the supplements and whatever else they're trying to sell you, I never received any login information. Of course my credit card was immediately charged..On Sunday March 12, I emailed customer service asking for login info.To date, I haven't received any information.It is now March 16 and I have emailed for a full refund.I am well within the 30-Day 100% Money-Back Guarantee offered on the V Shred website.Looking at the BBB website and even all the negative comments on ******** this is clearly a company that has it's share of scamming consumers.My welcome email from "*****" is attached. The email heading is "[LOGIN DETAILS] Ripped In 90" and is strictly an email again trying to sell supplements ad NO LOGIN information.

  

  Business Response

  Date: 03/16/2023

  We would like to promote an online community that gives our clients the freedom to choose the fitness and diet program for them. Our satisfied clients can attest to how effectively our services transform their lives and guide them to achieve their desired physique. As their fitness partner, we would like to exhaust our resources to make sure everyone gets the results they wanted, thus we want all of our customers to be aware of the various types of programs and recommendations we offer so they are able to choose the best combination to suits them and their lifestyle. We hope this helps to clarify why they saw multiple offers after making their purchase. They are completely optional, and not required for them to begin with. While we recommend the use of supplements in conjunction with the dietary plan and workout regime, it is not a requirement to pursue their goals with our 90 days program. They may always add them to their routine later if they wish, but can still see amazing results using our program as it stands.
  
  Our payment system is secured to make sure that all transactions are authorized and with the clients full permission. A checkout page is displayed with their order details to confirm their purchase. A checkout page that displays a summary of their orders and the total amount billed is shown prior to charging their bank account to complete the checkout process, thus any amount billed was processed with their full authorization.Weve programmed our system to send an automatic email confirmation for every successful purchase. They should have received a receipt email and another email within a few minutes after their purchase containing their account username (the email used at the time of purchase) and a temporary password assigned to their account. These emails may have gone to their spam folder at times, clients that did not receive their login details may reach us through our chat online service during business hours for immediate and real-time assistance. They may also send us a support request via email and we will respond to their request in the order in which it was received.In response to their support request, we have canceled the *** subscription so there will be no recurring charge associated with this purchase. We have also processed a full refund for the Ripped In 90 Days program in accordance with our 30 Days Money Back Guarantee. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation along with the refund receipt was sent as proof of the refunded order today.

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/11/2023 I ordered the Vshred basic package on their website for $60.42. Before completing my order, I read that there was a full money back guarantee, no questions asked. Within 24 hours, I made a request directly to the company for a full refund via email. I then emailed two more times over two days and have never received a response.

  

  Business Response

  Date: 03/16/2023

  Our training programs and diet plans are premium content and are known to provide amazing results to our clients across the globe. Thousands of men and women have chosen VShred for their body transformation and shared amazing success stories online. These programs and diet guides were a product of thorough research and trial to make sure they provide results as advertised. We stand behind our products and adhere to our 30 Days Money Back Guarantee as written on our refund terms and condition online. It is our ultimate goal to offer a fitness program thats easy, effective, and risk-free. Rest assured that clients will get their money back as promised online and in accordance with this no question asked refund agreement.
  
  As we continue to demonstrate our commitment to high standards of customer service, we make sure we efficiently handle all issues and provide timely assistance. The entire team doubles the efforts to provide an immediate resolution to every customers concerns, thus we have opened our chat support line for urgent matters requiring immediate attention. We've been getting a high volume of support requests recently thus our response time has been delayed. Rest assured that our team is working hard to provide support to our valued clients in an opportune manner as we understand that every clients concern needs immediate attention.
  
  We have reached out and processed a full refund for the Fat Loss Extreme program in accordance with our refund terms and condition. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation with the screenshot of the refunded orders and refund receipt was sent as proof of the refunded transactions today.

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/11/2023 Amount 152.64/206.70/60.42 Vshred I have been trying to contact them to cancel an order that showed up on my invoice that I did not order beings they cant even respond to any of my email I would just like a full refund I believe this is a scam no customer service number what kind of business is that

  

  Business Response

  Date: 03/16/2023

  Honesty and integrity are one of our guiding principles and we believe that being transparent in every action and process fosters trust and loyalty between us and our valued clients. We make sure our clients have full visibility of their orders and how much was billed to their bank accounts by proactively sending an email confirmation and making sure that they are aware of the charges and the order details. We believe that providing clarity in every process and transaction online ****** clients trust and loyalty over time.
  
  It is our commitment to offering a safe and secure environment when our clients shop online. We make sure that every purchase is protected and risk-free from any unauthorized transactions, therefore we have created a checkout page where clients can review all orders added to their cart before the checkout process begins. This will allow them to modify orders, and remove or add items added before charging their bank account. Our system can only take the amount that is confirmed by our clients at the end of the checkout page, therefore any items and amount billed on their account were processed with their full authorization.
  
  As weve been getting a high volume of support requests recently our response time has been delayed but we make sure to address each customer's inquiry in the order in which it was received. We have set the proper expectation that we will get back to them as soon as possible. We have opened our online chat supports for urgent requests such as cancellations and refund, clients may contact us through this channel during our business hours for real-time assistance.
  
  We have reached out to the client and processed a full refund for the Fat Loss Extreme in accordance with our 30 Days MBG offer. In addition to this, we have honored the initial cancellation request we received for the supplements ordered in error. Refunded transactions should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation with the screenshot of the refunded orders and refund receipt was sent as proof of the refunded transactions today.

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Fat Loss Extreme for Her program and Custom Diet Plan with V Shred on March 12 and figured I would spend the $124 and try it out because they clearly advertised the program with a 100% money back guarantee within 30 days if not satisfied. As soon as I got into the app, the program was not at all what I expected and immediately felt scammed. I started filling out the diet plan questionnaire and then decided not to as the looks of this program do not seem like a good fit for me.So I went ahead and sent an email to support that night noting it is not what it seemed and I was requesting my refund for the program, as well as the custom diet plan since there was no plan created yet. They state in the automatic replay that someone would get back to me within 24 business hours. I did not hear back in that time frame so I followed up on March 14. It is now 8pm EST in March 15 and still zero response.I just want me $124 refunded ASAP.

  

  Business Response

  Date: 03/16/2023

  Our programs and diet plans are premium content and are known to provide amazing results to our clients across the globe. These programs and diet guides were a product of thorough research and trial to make sure they provide results as advertised online. We have come up with a 30 Days Money Back Guarantee to provide assurance and peace of mind to those who would like to try them. We proudly stand behind the quality of everything we offer and aim to help our clients not only to achieve their desired physique but also give them the best results by leading them to a healthier and more active lifestyle. We are confident with the services we offer and our loyal clients who have been with us for years can attest to it.
  
  To cater to all our clients needs, we have dedicated email support who diligently works and offer assistance 24/7 as we answer every customer's inquiry in the order in which it was received. We also have an online chat support team to assist them and offer real-time assistance for all urgent concerns needing immediate attention. We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible, rest assured that we will attend to their concerns and honor their initial email request.
  
  In accordance with our refund terms and condition, a full refund for the Fat Loss Extreme and the Custom Diet Plan has been processed today. Funds should reflect on their online credit card statement within the next 5 -10 business days, and on their paper statement at the end of the current billing cycle. (Please check with your credit card company for clarification if needed.) An email confirmation with the screenshot of the refunded orders and refund receipt was sent as proof of the refunded transactions today.

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for two items and was charged for four items. As they have no live support, everything must be done by email. Unfortunately, appears they have no email support either, as I never received response to my six emails.They offer a 30 day moneyback guarantee, so we find shouldn't be a problem. That said, as this is a service business I wouldn't recommend them, or consider using them in the future.

  

  Business Response

  Date: 03/16/2023

  Our clients satisfaction is our top priority and our customer is at the heart of our organization. We take our customer feedback to heart and will do our best to improve wherever possible. The entire team is working hard to meet our customers service standards and strives to deliver results by understanding their needs and resolving their concerns immediately. Doing what is best and right for our valued clients and providing them with a great customer experience is our passion and client satisfaction is our utmost priority. We understand the urgency of our clients concerns, thus we double our effort to address each of them and offer resolution in a timely fashion.
  
  Our programs have been proven to produce incredible results for men and women of different ages and body types. A 30 Days Money Back Guarantee offer provided our clients with a risk-free purchase and assures them of a full refund if for any reason they are not satisfied with the program they purchase. Those that are non-refundable are the Custom Diet & Training programs, due to the amount of time and effort put into them by our trainers to create a specific and more tailored plan for a certain individual. They may review our full refund terms and condition online for more details.
  
  As we continue our effort to serve everyone, we have opened our online chat support for urgent concerns needing immediate attention. Clients may send us a message and one of our chat representatives will assist them immediately.  They can also reach us via email and send us a support request, we have a 24/7 email support team that handles all concerns via email, and answers each inquiry in the order in which it was received.
  Our records show that the client sent the initial email on March 15, 2023, and was able to reach our online chat support today for real-time assistance. In checking his account, the entire order was canceled and refunded. The subscription to VShred University and all the supplements were successfully canceled too. There will be no recurring charges associated with these transactions moving forward. All refunded transactions should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation with the screenshot of the refunded orders and refund receipt was sent as proof of the refunded transactions today.