ComplaintsforTahiti Village Vacation Club

• Initial Complaint

  05/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Subject: Request for Termination of Timeshare Contract/Account #: ********* Dear ************************************************ are writing to formally request the termination of our timeshare contract with Tahiti Village (Account #: **************** becoming owners on August 8, 2008, our experience has been fraught with disappointment and frustration. Despite owning the timeshare for 15 years, we have only had five vacations. The stress from dealing with this contract is not conducive to ******* recovery as she is currently battling breast cancer.Initially, we were optimistic about enjoying regular vacations. We purchased a small one-bedroom Morea unit for one week every other year. In December 2011, we upgraded to an annual basis (Account #: ********** and were told we needed to purchase RCI, despite signing a block on the contract indicating it was optional. We believed this would not affect our ability to book vacations, but it did.For five years, we were unable to secure a single week in ********* through RCI or the resort. When we finally managed to book a vacation in July 2017, we expressed our frustration and upgraded to a larger one-bedroom Bora Bora unit, explicitly declining RCI (Account #: ************* October 2020, we were offered a two-bedroom unit for a good price during an owner's update but were once again required to sign a contract with RCI (Account #: **********. We were assured that booking availability would improve, but it did not.Our next stay at Tahiti Village was tainted by our negative history with the company. We booked a trip for August 2023, hoping for a better experience, but had to cancel due to ******* breast cancer diagnosis and chemotherapy treatment.The ongoing stress from this timeshare is detrimental to ******* healing process. Given the unfulfilled promises and significant stress, we request the termination of our contract. We look forward to a smooth resolution.Sincerely,******* & *********************************

  Business response

  05/21/2024

  Please see attached response by ***************** for complaint # ********, Thank you!

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to a timeshare presentation in August 2023. The salesmen used deceptive tactics to get me and my children's father to purchase a timeshare. I told the salesman that I could not afford to get the timeshare. Because, I would be having surgery in September and would not have the income that I reported to them. Because, I would not be working anymore. He told me and my kids dad that we would have to purchase the timeshare now in order to get the deal and that the company would work with me in anyway because, they in house finance and not through a creditor. I told him it would be a 100% chance that I wouldn't be able to make payments he told me and my kids dad that all I had to do was call them and they will work something out with me. They would do whatever they had to do so, I can have this timeshare even if it meant him coming out of his pocket. I also, had my mother listening in on the the line because, I was doubtful about getting into such contract without the approval of my mother and children's father who would have to make majority of the payments until I start back working. I could not afford to make the payments I called to speak with ******* and she basically said if I don't come up with the money they will cancel the contract and keep all the money. The last payment was due on December 28, 2023 on January 5, **** they sent me letter saying they cancelled the contract and are keeping all the money I paid.

  Business response

  02/13/2024

  Please see *****************'s response to complaint #********, Thank you

  Customer response

  02/21/2024

   
  Complaint: 21283128
  
  I am rejecting this response because, the property was sold to me from Tahiti Village and I have been communicating with Soleil property management. The seller is TAHTI VILLAGE/ SOLEIL PROPERTY MANGEMENT/THE ASNY COMPANY LLC. Whom manages the property. I have entered a complaint on travel advisory and will reach out them today. You not accepting fault and telling me I need to reach out to the seller which would be none other than the companies I have been dealing with for the last few months. All these companies do is hide being all of this fictitious business names so, they don't have to be held accountable for out right stealing peoples money. I will be filing a small claims lawsuit if this problem cannot be resolved. 
  
  Sincerely,
  
  ***************************

  Business response

  02/21/2024

  Please see attached response by ***************** to Complaint # ********, Thank you!

• Initial Complaint

  01/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The reservation website is set up quite deceptively. The rate description does not include the words non refundable. I had to make a change to my reservation and they told me they could cancel the night's stay, but charge me the same.After looking at the system, you have to click on a tiny red "i" to find out the details of the rate. I never read the word non-refundable during my initial reservation because I didn't even notice the little red "i" let alone click on it.

  Business response

  01/25/2024

  Please see attached response by ***************** to Complaint # ********, Thank you

  Customer response

  01/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  n June of 2023 I went to The Tahiti Village as part of a vacation package I had purchased knowing that I would have to go to a timeshare presentation. I have attended presentations before and after listening to the presentation I decline and am allowed to leave. This did not happen here. I was targeted as a single woman and instead of staying in the common area with the other people I was escorted by a man to a very tiny secluded office. There were no other timeshare customers there. the door was closed and he began. I listened to the presentation and declined. That is when the hard sell started. Once I said no to the first man, a second man was brought in and the door was closed. At one point there were 3 men in this small office putting pressure on me. I asked to leave and I was led to a patio for as they said just a break. This continued for several hours. It was supposed to be 90 minutes and this had to have been 4-5 hours of pressure. I was getting stressed and told them so. I was pushed into signing a contract although I was was never told about a right to rescission. It was at that point I was about to do anything to escape the pressure and this small room. I was targeted because I was a single woman and men were used to intimidate and pressure me into a "vacation package". They never told me the package was for Tahiti Village, as I had told them I didn't like Vegas and the hotel was old and run down so I would never be returning. They pushed the paperwork so fast and when I asked questions and hesitated signing, they said not to worry this just a formality. They targeted me because I was a woman and put pressure by keeping isolated and used the males to push and intimidate me into something I didn't want. Now I am being threatened they are going to ruin my credit unless I pay them. I do not feel single ************** at the Tahiti Village. I had tried to call and get no return calls. This has caused me great stress and emotional turmoil.

  Business response

  01/24/2024

  Please see attached ***************** Response to Complaint # ********, Thank you!

  Customer response

  02/05/2024

   
  Complaint: 21192908
  
  I am rejecting this response because: This sale took place at Tahiti Village.  The representatives were from Tahiti Village and after the purchase is when I found out the property ZI purchased was Tahiti Village.  Tahiti Village is the property that is being sold and the threatening time share presentation took place by their people.  They are now using this excuse to get out of their responsibility.  Tahiti Village is the one who placed the mortgage.  I did not go searching for a mortgage or a purchase.  I was isolated and basically held captive for hours.  It is Tahiti Village is the one that is calling me to make payments for fees and membership fees  I need this membership canceled .  This is a company that misrepresent and takes advantage of women.  I am now having a financial hardship due to the unethical practices and taking advantage of single women. 

  
  Sincerely,
  
  *******************

  Business response

  02/05/2024

  Please see attached response by ***************** on Rejection Complaint # ********, Thank you

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I need a copy of my timeshare problem as I am having issues getting released by they also are refusing to provide me a copy of my timeshare contract.

  Business response

  01/12/2024

  Please see *****************'s response to complaint # ********, Thank you

  Customer response

  01/12/2024

   
  Complaint: 21115918
  
  I am rejecting this response because: I was fraudulently  trapped into a timeshare at Tahiti village in 2018. Ansty company LLC is who is being reported on my credit report. I need a copy of the contract that was signed at Tahiti village in 2018. 
  
  Sincerely,
  
  ***********************

  Business response

  01/17/2024

  Please see *****************'s response to Complaint ********. Thank you

  Business response

  01/25/2024

  Please see attached response by ***************** to Rebuttal Complaint for ********, Thank you, 

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my extreme frustration and disappointment with the experience I had with this company. I was offered a free trip in exchange for attending a presentation about the time-share program. During the presentation, I was given false promises that I could easily resell or rent out the timeshare for a profit. I was also told that keeping the timeshare would be a wise investment. In addition to these misleading promises, I was offered a cash incentive to visit the timeshare property. However, when I tried to book specific dates, they were often unavailable, and I was frequently placed in a resort area that I was not comfortable with. The assessment cost was not clearly stated, and I was not informed that it would increase over time. To make matters worse, I was asked to provide my credit card information to make a down payment on the timeshare, which made me feel pressured and uncomfortable. Although I was given complimentary tickets to various attractions, I had difficulty using the timeshare due to my health issues, including congestive heart failure, fibromyalgia, and kidney disease. These health issues have also resulted in significant medication expenses, which make it difficult for me to afford such a vacation. I can no longer travel as I once could and cannot continue to maintain this ownership. I cannot give this away on my own and deserve another cancellation option.

  Business response

  11/27/2023

  Please see attached ***************** response to complaint # ********, Thank you!

  Customer response

  11/30/2023

   
  Complaint: 20821266
    
  I am rejecting this response because:  I feel that ***************** is taking advantage of people especially seniors. They are a management company that manage a company. Their company can resolve this issue if they choose to.
  No one should have to continue to pay for something without the option of discontinuing it. This seems to me to be an un-fair practice I feel this practice needs to be brought to the public's attention through the BBB as well as the media.

  It doesn't matter if it is a management company or the Time Share itself. This time share could be gifted back to the time share company if they chose to do so. The management company just wants to continue to receive fees no matter what a person's circumstances are. It is sad to think that a 5-star management company would have practices like this.

  Sincerely, 

  *************************

   

  Business response

  12/11/2023

  Please see attached response for Complaint # ********, Thank you

• Initial Complaint

  10/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  -The Tahiti lost and found department was called regarding an item that was left in my room about 10 hours after checking out. I was told that the item was not found in the room by cleaning staff. I called again the following morning (Saturday) because I wanted to see if there was maybe a slim chance that the item was recoverable. I was told that the item was found.-I requested that the item be sent by ***** overnight to another Wyndham facility in ****** ** (280 miles away). On Monday I received confirmation that the Item had been sent ***** "Express" and was billed $65. -The item was not sent as instructed and arrived on Thursday after I left ******.-The Wyndham facility in ****** is sending the item to me in ********** ** (784 miles away) w/ a guaranteed delivery in less than three days for a cost of $22. The failure to follow my delivery instructions (and the over billing) was entirely the fault of Tahiti Village, I'm requesting that Tahiti Village refund me the $65 I was charged for the error.

  Business response

  11/13/2023

  Please see ***************** response to Complaint ********, Thank you!

• Initial Complaint

  09/20/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We have attached an entire complaint to go along here. We just returned from what will be our last ever stay at tahiti village. We had made plans to use the free week we were given for *****'s birthday last week and had everything planned out. When finally we went to book we realized no free week was ever gifted to us. As a backup, we thought, well we have those ****** bonus rci points to help at least.. but no, those were not given either. Since travel plans were already made we were forced to use our points AND pay an extra fee. It would have been easier to stomach had the accomodations been anywhere near what was promised. We requested a 2 bedroom and were given two side by side 1 bedrooms. After waiting for our room, we discovered the only water was extremely hot, not to mention the leak in the toilet and the drain in the jacuzzi being broken making it unusable. We formally complained about this and were told they were aware of the issues. No one came to fix it or move us to a better room. Where are the maintenance fees going that we paid for????this was the absolutely last straw and we are fed up. we want our contract cancelled today. i attached our points statement that shows we were never given a free stay or ****** extra points. just the ***** minus what we had to spend to stick to our plans.

  Business response

  09/28/2023

  Please see attached response by ***************** for Complaint ********, Thank you!

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to book a reservation as in owner and nothing is available for the weekend, but if I go to expedia.com they are selling rooms for the weekend that I have been acquiring. I reached out to a representative (*******) on 9/12/23 and was informed there is no rooms available for owners during my required stay time. I asked to stay at their other location and was told that's not available to me. However when I purchase the time share, I was told that I would be able to book and any of their locations if available. Now things have change, in which I was not notified and feel that a breach of contract has been committed.

  Business response

  09/18/2023

  Please see attached response from ***************** on complaint #********, Thank you

• Initial Complaint

  08/09/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a "bora bora" unit on April ****. My year goes from June to May. I have been attempting during the last 2 weeks to book a "bora bora" unit using the member portal. Between now and May ****, there are only 3 blocks available. none of the 3 blocks start on a Friday or Saturday. Basically, there is no availability for me to book vacation time during the current year (June-May) which means that I will lose my week. Tahiti Village is refusing to open up time for owners. However, if you go to any hotel-booking website, I can book Tahiti Village for any week or month for the foreseeable future. How can it be that there are ample bookings available for strangers, but absolutely no weekend booking available for owners. Mind you, my annual maintenance fee is almost $1,000 and for what? There aren't any days for me to book from now until the end of the contract year. I want my money back. This is a scam. A high proportion of rooms are being blocked off and sold as Hotel nights on websites like expedia and others. This is not fair. I should expect that i will be able to book vacation time during the contract year. someone needs to look at the accounting records because I am convinced that Tahiti Village sells most of the units as hotel nights and the owners only get a very small amount of rooms and nights assigned to them.

  Business response

  08/15/2023

  Please see attached response to BBB for Complaint ******** from *****************. Thank you!

  Customer response

  08/16/2023

   
  Complaint: 20443467
  
  I am rejecting this response because my complaint is that for the current year (June 2023--May ****) there are no longer any available BORA BORA  units for me to use. I went through every single month and there are no weekend options and maybe 1-2 weekday options in the entire 12 month period. I pay maintenance fees. that is the refund I requested. I should have a reasonable expectation that I will be able to use my 1 week during the June 2023--May **** period as a maintenance-fee paying owner. It is not reasonable that I will lose my week because there are absolutely NO dates available during the 12 month period. I understand we are in August and maybe September, October etc are not available. But in August ****, i cannot reserve for May **** because there are no available options from now until then?  i will lose my entire week because you do not have available spaces yet on expedia.com, i can book for September 2023---- May **** with no issues. 
  
  Sincerely,
  
  ***************************

  Business response

  08/23/2023

  Please see attached Response to BBB Complaint # ********, Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩