Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see below

  Business Response

  Date: 04/08/2025

  Please see attached response by ***************** for complaint # ********, Thank you

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23171194
  
  I am rejecting this response because: I can no longer afford to pay the maintenance fees and membership dues. They have gone up too much. Im on limited income.  I was not happy with the unit the last time I was there. It was not kept up to the standard it was sold to me. Run down and dirty. I was also told at that time that I needed to upgrade to be able to stay in a remodeled unit. I also was told to turn the unit over to my children when I pass. They cant afford it either. I want out of this timeshare please.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/15/2025

  Please see ******************* response to rejection complaint ********, Thank you, 

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm reaching out regarding my timeshare experience, as I've encountered several issues over the years. Back in 2006, I was offered a room deal at the ******** to attend a timeshare presentation. At the time, I was told that timeshares were a great investment and could generate good rental income. However, this turned out to be completely untrue. I also understood that Id be able to book time at Tahiti Village for Christmas and New Year, but that has never been available during those dates.Since purchasing the timeshare, the maintenance fees have nearly tripled, which has been a significant burden. I attended a couple of additional meetings for free shows, but found the salespeople extremely rude and pushy when I declined to purchase more weeks. After those two experiences, I decided not to attend again.There were other issues as well, including being assigned rooms in the wrong phase on occasion. In 2020, I was unable to visit Tahiti Village due to the 50% capacity restrictions, which I suspect may not have been entirely *********** this point, I no longer have any interest in visiting ********* and find it very difficult to justify paying nearly $1,000 annually in maintenance fees for just one week. Id appreciate it if you could review my situation and provide assistance or guidance on how best to resolve these concerns. I am seeking a refund of the money I have paid and a cancellation of the agreement.Thank you for your time, and I look forward to hearing from you.

  Business Response

  Date: 04/08/2025

  Please see attached response by ***************** for complaint # ********, Thank you

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23147109
  
  I am rejecting this response because:

   

  While I appreciate their detailed response, I would like to address several points and clarify my concerns.
  First, despite reaching out to Tahiti Village directly, I never received a response regarding my concerns. It is frustrating to experience no communication from the organization to which I am paying annual maintenance fees. Additionally, during a sales presentation in 2006 at the Frontier, I was enticed by a room deal and told that owning a timeshare would be a great investment with significant rental income potential. This has proven to be completely false. I was also under the impression that I could book stays at Tahiti Village for Christmas and New Year, but I have since learned that these dates are reserved for owners of "Holiday Weeks," a detail never disclosed during the sales process.
  The rising maintenance fees have added to my frustrations, as they have nearly tripled since I purchased the timeshare. For a single week, I now pay close to $1,000 annually, which feels unreasonable given the limited availability for desirable dates like Christmas or New Year. Over the years, I also attended additional timeshare meetings for free show tickets, but the sales representatives were incredibly rude and aggressive when I declined to purchase more weeks. After two such experiences, I stopped attending these meetings altogether.
  Furthermore, I have faced ongoing booking issues, including being placed in the wrong phase of the resort. In 2020, I was unable to use my week due to Tahiti Village operating at 50% capacity. I believe this restriction was questionable and not properly justified.
  In summary, my experience with Tahiti Village Vacation Club has been overwhelmingly disappointing. What was initially presented as a beneficial investment has turned into a costly and frustrating burden. I am requesting that this situation be reviewed further, as I believe I was misled during the sales process and have not received the value I was promised when purchasing the timeshare. 
  I respectfully ask the Better Business Bureau to continue investigating this matter and assist in reaching a fair resolution.
  
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/15/2025

  Please see attached response by ***************** for rejection #********, Thank you

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon reviewing our timeshare contracts with Tahiti Village, we noticed that the address ******************************************** is listed for ASNY, ****************** Sommerpointe, *************************, and *********************. We are unsure whom to contact about this matter and are seeking assistance. Weve since sent an email to all companies with no response. Before, we wrote to Soliel requesting help to exit this ownership due to our inability to travel and, more importantly, due to the misrepresentations regarding the benefits of these contracts and the reality of availability with the exchange services. We were informed that the company would not address these issues with us further, which we find unacceptable. We wish to proceed with our initial request to return both contracts. We are not even asking for a refund, although we believe we deserve one. All payments have been completed, and we owe nothing more. Please provide the necessary paperwork to transfer ownership back to you, allowing you to resell or manage it as you see fit, ensuring business continuity, as we will no longer be supporting it from our end. We request a prompt resolution to this matter. Please respond to my wifes email so we can bring this issue to a close. Despite our efforts to stay on top of the maintenance fees, **** had to pay another bill due in December, all while they refuse to assist us, ignore our concerns, and now demand a large upfront payment to prevent damage to our credit. This has been deeply frustrating, especially since weve fully paid off the purchase price for both contracts. We are simply seeking a fair solution, as we are unable to use the service and are striving to resolve thIS responsibility

  Business Response

  Date: 03/21/2025

  Good afternoon, please see attached ***************** Response to Complaint #********, Thank you

  Customer Answer

  Date: 05/13/2025

  If ***************** cannot address this as they claim not to be involved, why are they responding? We posted this complaint to Tahiti Village Vacation Club's page, not *****************. Regardless if they were involved or not, they claimed responsibility over Tahiti Village when they took over management. If a staff member at a resort overcharged a guest for a service or added hidden fees without informing them, it would be the manager's responsibility to address the issue. The manager should investigate the incident, ensure the guest is refunded, and take appropriate action with the employee to prevent it from happening again. In cases like this, customers rely on management to resolve the matter fairly and restore trust. Our timeshare is paid off. We are not in need of any type of payment plan or settlement. The only fees they are asking for now are maintenance fees which we paid current, but these fees are intended for upkeep and maintenance of the property while we use it. WE ARE NOT USING IT. If their letter from 2020 addressed the issues, we wouldn't be reaching out again. *** ****** and **** ****** were the agents involved. Has the company had any other issues with these men in the past involving misrepresentations? They never once mentioned that the maintenance fees would increase over the years. The agents never once considered our fixed income once we retired. Had we been told or warned that the fees would go up for the rest of our lives, why would we agree to that when our income would decrease over time? Issues we faced when we tried to rent: dates not available to rent, trade or for Vegas events such as ******* ******. We were not able to trade at other resorts or in ****** as promised. The exchange fees were not explained to us before we signed up. It was imposed that all fees for the ********* purchase price would cover all of the benefits. The men told us we could sell this or rent it out for $800 a night specifically and pay it off in 6 years - another lie. My wife has become disabled and cannot travel anymore. If the company does not help us, the financial burden of the extreme annual fees would fall onto our children once we pass, which we learned recently. We are asking for reasonable help. How do we pay for this if we do not have the income to support it? Why would we pay for this if we are not and cannot use it? We cannot travel due to our health and inability to afford the extra cost associated with traveling on top of what we have already paid the company to use the membership.

  Business Response

  Date: 05/16/2025

  Please see attached response by ***************** for Complaint ******** Parks, Thank you, 

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to file a complaint regarding the management of Tahiti Village and its parent company, Somerpointe, for their lack of responsiveness to my repeated attempts to cancel my timeshare account.I initially purchased my timeshare with Tahiti Village in 2005 at a booth in the *******, *********. The sales process was extremely high-pressure, lasting 4 to 5 hours, and included promises of benefits like the ability to split the week into shorter stays and low maintenance fees. Unfortunately, these promises have not been upheld, and the experience has been far from satisfactory.Over the years, my circumstances have significantly changed. After my wife passed in 2017, I have only used the timeshare twiceonce in 2019 and again in 2024. Now that I am retired, my financial situation has shifted, and the rising maintenance fees have become a serious burden. Additionally, the fact that the resort allows non-owners to rent units has led to even higher fees for owners.I have reached out to Tahiti Village and ********************** multiple times to request the cancellation of my account. However, they have failed to respond to my communications. I am requesting the Better Business Bureau's assistance in addressing this matter and holding Tahiti Village and Somerpointe accountable for their poor management and failure to address my cancellation request. I hope this complaint leads to a resolution so I can move forward without the burden of this timeshare.

  Business Response

  Date: 03/21/2025

  Good afternoon, please see attached ***************** response to Complaint # ********, Thank you

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attachment

  Business Response

  Date: 02/28/2025

  Please see attached response by ***************** for complaint # ********, Thank you

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a stay at this hotel I called on my way to ***** to make sure the pools and jacuzzi was open someone there told me it was so I went ahead and booked it ****** told me minutes before I went down it was open I got there they told me it was closed for the night the next day it was closed to some problems they were having they told me Id get 1 night free for the problems I was caused didnt receive the one night cuz 1 night resort fee so when I called to speak to a manager ******* told me she wouldnt do anything to help me I asked if I can get a code or a room or somethin for free so I can go enjoy the things I didnt get to enjoy and she said she would do nothing to help me everyone I talked to besides the lady who checked me in was rude and dont care about there customer service and on top of all that there ac/heater didnt work and was dust and someones stuff in the room

  Business Response

  Date: 02/28/2025

  Please see attached response by ***************** for Complaint # ********, Thank you

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In our recent request to end this ownership, we were told there is no deed-back program or option to cancel. Instead, it was suggested we research third-party options to help sell it or transfer it to a friend or family member. To be honest, no one would want this after hearing about our experience as owners. We were told the ********* was an investment, but it has been nothing more than a financial burden. We already attempted to sell the timeshare and found a very interested buyer. However, when I reached out to Tahiti Village management for guidance on how to proceed, I received no support. I was told a form would be sent to fill out. I received and returned the form, but I never heard back. Despite many follow-up calls, I got no response, and the buyer ultimately backed out due to the delay. We were also misled regarding maintenance fees, which have increased every year despite assurances they would not. Additionally, we were told that furniture, carpeting, bedding, and other amenities would be replaced every five years. On our most recent visit, the unit was in extremely poor condition, with no replacements made. Booking has also become a challenge since rooms began being allocated to travel agencies. While you may not have a formal program in place to address our request, your company still has a responsibility to rectify this situation. Given we had a buyer to take over and your company dropped the ball, it would only be fair for a cancellation to take place in some shape or form.

  Business Response

  Date: 02/28/2025

  Please see attached response by ***************** for Complaint # ********, for your review

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached statement.

  Business Response

  Date: 01/28/2025

  Please see attached ***************** response to complaint # ********. Thank you   

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we first bought this time share, we were told that if we were done using or could not use it any longer, then we could give it back. Well here we are years later, with health issues that prelude us from using or paying our fees, and we are being told now that they can't help.

  Business Response

  Date: 12/20/2024

  Please see attached ***************** response to BBB Complaint ********. Thank you

• Initial Complaint

  Date:11/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Tahiti Village Vacation Club regarding my timeshare contract. Despite my repeated attempts to contact the company, I have received no response or acknowledgment regarding my requests to cancel my timeshare.Over the past several months, I have sent multiple correspondences to Tahiti Village Vacation Club asking for information on the process and procedures to cancel my timeshare. Unfortunately, all of my efforts have been met with silence. This lack of communication is unprofessional and has caused unnecessary stress and frustration.I am urging Tahiti Village Vacation Club to respond promptly to my inquiries and provide the necessary steps to facilitate the cancellation of my timeshare contract. As a customer, I believe I am entitled to clear communication and transparency regarding this matter.Please address this issue immediately and provide a resolution. I look forward to receiving a response that outlines the appropriate procedure for canceling my timeshare.

  Business Response

  Date: 11/19/2024

  Please see attached ******************* response to Complaint ********, Thank you.