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Business Profile

Home Warranty Plans

Complete Care Home Warranty LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

This profile includes complaints for Complete Care Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Complete Care Home Warranty LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 362 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a home warranty from complete care home warranty for the full term.l 11/21-1/24! Ive been trying to reach them since last year of November no answer at first. By December I started receiving out of order telephone numbers I pay fully for this service and I havent even received a full years worth of service I have now had to pay out for a refrigerator that no one came out to repair also my air condition was having a problem and still no answer from seven months. This has been totally a horrific experience. I bought the plan so I can save money it has cost me double the price and they still have my full payment I am truly disgusted That a company could get away with this type of action no Repercussions no type of compensation and no one can give me an answer Im reaching out to the Better Business Bureau, hoping that they can have some type of resolution for me. Thanking you in advance.

    • Initial Complaint

      Date:06/20/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company did not abide by their warranty(policy #*********). The company did not repair a zone valve which is part of a heating system. This item is not a listed "heating system" exclusion. A company representative informed me of the decision. ******************* stated an exclusion from another section of the warrany listed under "air conditioners" was used to deny my claim. She further stated ********************* made the decision. When speaking with **** he informed me the company has the right to take a section from one part of the warranty and apply it elsewhere which happened in my case. I had a 30 day period to review the warranty before accepting it. I was not informed the company could do such a thing. I never thought to submit a complaint with Better Business Bureau until it was suggested to me just days ago.

      Customer Answer

      Date: 07/18/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 6 year Home Warranty package for $1,800 from Complete Care Home Warranty in 2021. I tried giving them a call a month back to create a service request. Their number has been disconnected. I tried doing a search online and it seems the company no longer exists. I'm unable to find their website. I need help getting a refund from them.

      Customer Answer

      Date: 07/10/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a home warranty policy from complete care home warranty from 5/01/21 to 9/01/23. I need a repair done in my home, so I tried to call them several times and file a request on their website for them to repair it. Just like others have said, it says the numbers is disconnected or the call just doesn't go through. On the website, when you click on "My Account" so you can submit a request online. It errors out. I tried to reach them with the 860 number and 273 number provided as customer service but service was not available on mentioned numbers. Then I was trying to do it through the website and the page was not available there either. I need help contacting them now for canceling the policy and pro-rate refund back. Please help. They have $750 dollars of my money. BEWARE OF THIS COMPANY.

    • Initial Complaint

      Date:05/24/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid them and they are out of business.

    • Initial Complaint

      Date:05/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 9, 2023, I received a letter in the mail from CCHW - no return address, but the phone number **************. The letter announces "FINAL NOTICE IMMEDIATE RESPONSE REQUESTED" "Lender Info: ****** West FCU" "This letter is to inform you that the property's home warranty at [my address], secured by ****** West FCU, may be expiring or may have already expired. Our records indicate that you HAVE NOT CONTACTED us yet to get your Home Warranty up to date." The letter includes what looks like a check for $299.00 labeled "Registration Fee Voucher." I have never had a home warranty with ****** West FCU - they've never had anything to do with financing my home or anything in it - and I'm amazed that this "company" CCHW can use that institution's name in what surely must be fraud. (I was further surprised that the young ****** West FCU representative that I talked to simply didn't feel this was an issue that anyone at their institution should worry about, even when I pointed out that many elderly people could fall for this scam and they could be blamed.]This letter provides no return address for CCHW, just their phone number.

      Customer Answer

      Date: 06/05/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/25/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My policy number is: ********* I'm the policyholder: *****************************, Plan: Combo Term: 12/10/2020 - 06/10/2024 I paid in full Plan Price: $1080 When trying to reach the business, I come to find that they have gone out of business. I have yet to receive a notice regarding them going out of business, and the three times I attempted to get something fixed in my house, it was never covered. They had horrible customer service, beginning with their supervisor *****. Highly unprofessional and only out to get customers' money. Nothing was done effectively or fast. I hope there's an answer to this theft from this company that customers think they can trust.

      Customer Answer

      Date: 05/20/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:04/24/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We got agreement for service From 10/18/2021 to 04/18/2025 And we pay $1250 Last time we made claim in September 2022 For issues with A/C It was last time we are able to get someone But they newer send someone to fix it And newer replay to email and nobody answer calls We demanding a full refund Best Regards *************************** Agreement was attached

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 6 year Home Warranty package for $1,800 from Complete Care Home Warranty back in 2021, that I've never used. I tried giving them a call yesterday to create a service request, only for me to discover that their number has been disconnected. I tried doing a search online and it seems the company no longer exists as I'm unable to find a website for them. I need help getting a refund from them please.

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sent out a tech for my furnace. When they didn't like what the tech stated they sent another company to our home. They liked what that tech stated and said I am on my own. I had another service with them for a dryer. They sent a tech and the end result was our dryer was too old but they did tell ** they would pay ** $100 and change, I forget the exact number as it's been many, many months. Today I tried to call and now their number doesn't work nor can I access ********* online. ********* expires 01/07/25. I would like a refund for the balance of ********* but I can't get in touch with this poor excuse of a company.

      Customer Answer

      Date: 05/17/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      ***********************

    Complete Care Home Warranty LLC is NOT a BBB Accredited Business.

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