Complaints

This profile includes complaints for Rainbow Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rainbow Shops

  1000 Pennsylvania Ave Brooklyn, NY 11207-8417

  
• 

  Rainbow Shops

  1551 Niagara Falls Blvd Amherst, NY 14228-2703

• 

  Rainbow Shops

  1407 N Lewis Ave Waukegan, IL 60085-1757

• 

  Rainbow Shops

  4737 Jonesboro Rd Union City, GA 30291-7202

• 

  Rainbow Shops

  110 Pavilion Pkwy Fayetteville, GA 30214-4056

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to rainbow shop in my vicinity On August 3, 2022 I purchase these items around 8:58 PM. I purchased a total of seven items I was only in the store for around 10 minutes I went to the cashier handed her my items to check out, when I got home to try on the items I noticed I only had six of the items that were on the receipt. The next morning I went back to the rainbow to see if I could resolve the issue and just get another pair of the shorts that I did not receive. The store manager was there at the time being very rude with no customer service skills at all; told me that the district manager had to watch the video camera in order to issue my refund or the item because they didnt have any turn backs that night that I Made the purchase. Called back again the next day the store manager picked up the phone again; even after she told me the District manager would be there that morning I called in that afternoon to try to see if she had a chance to review the tapes and the general manager told me that she was not in and she just hung up the phone on me very rudely. I just want my money back at this point I will never shop at a rainbow ever again. If people do not like their jobs they need to quit. The manager at this location in ********* ************** on ********************** is very low vibrational and really need to do some soul-searching. Transaction # ******

  Business Response

  Date: 08/09/2022

  Hello, we are so sorry to hear that you did not have a good experience at one of our store locations. A customer service agent is working with the DM of that location to get this issue resolved as soon as possible. She will be following up with you in ***** hours.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9 2022 I purchased $63.57 in merchandise from Rainbow store #*****, *************************************************** July 18 2022 I went to return one item and was told I could only have a store credit. Upon asking why, was told that after 7 days you could only receive a credit. I asked where's this posted. Both young ladies lowered their heads and said it's not posted. I asked how is this fair to the customers. No reply. I said I really don't want a credit. The manager ( for clarification) was white, said you're the first person to ever question the policy. Since I couldn't get my money back I found something else and purchased it and 2 additional items. Upon trying them on at home I decided to return all items. At first the cashier was refunding all of the money, until I said , oh a full refund. She stopped and called the manager over, who made some kind of adjustment which ended up, once again given me a partial refund and a store credit. I refused the credit saying I just want my money back. Was told I could only get a credit I called corporate for clarification of policy and a solution. Corporate tried calling the store but got no answer. I told them I standing in the store and the manager is right here. Corporate told me that someone would get in touch with me about the matter. Before I called the manager offered to buy my ticket. I refused. I also noticed that the store has "conveniently" posted the policy after dealing with me questioning them about not posting it in store.Spoke with corporate on August 2and was told nothing could/would be done, even after explaining again, the circumstances and just wanting me refund of $21.19.Respectfully,*****************************.

  Business Response

  Date: 08/09/2022

  Hello, items must be returned with 7 days to refunded back to the original payment method. The date to return items to receive a refund back to the original payment method and the policy is on the bottom of our receipt

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Rainbow Store at ************************, *** on 07/06/2022. I bought three (3) sets of pajamas for a total of $44.97. Since they do not have a fitting room, I took them home and tried them on. Turned out there's a problem with all of the pants - all of the medium tops fitted well, but it seems like the pants were either small or extra small. They did not fit. I visited the store today, 07/13/22 to request a refund and was told that pajamas are not refundable. This was not mentioned to me by the cashier when I made my purchase, otherwise I would not have bought them. My tags show that they are refundable within 7 days; the receipt shows that if they're returned after 07/13/22, only store credit will be given. The manager and cashier (who rang up my items that day) refused any of these forms of refunds. They were rude and not truthful about their policy. They refused to help me. The cashier told me to donate the pajamas to someone. I would like to have a refund for my purchase because the pajamas are defective, and my receipt and tags on them clearly indicate that I can receive a refund within 7 days.The Receipt # is ***************; Store #*****; Term #***; Trans #******.

  Business Response

  Date: 08/03/2022

  Our customer service team has tried reaching out to you at the phone number provided on your BBB complaint. Please call us back so that we can work to resolve this issue with you. 

  Customer Answer

  Date: 08/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I have not received a phone call from this business in reference to my complaint ID# ********, as they claimed.

  My cell phone number is **************.  I would like to hear from them so that this can be resolved.

  Thank you,

  ***********************

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 09/28/2022

  We spoke to customer by phone on, 8/12/2022. She agreed to us issuing her a * Gift Card for the value of the items. The * Gift Card was emailed to the customer on Tuesday, August 16, 2022. The customer emailed us on 9/23/2022 saying that she was unable to use the * Gift Card online. The customer was advised that our online store is not able to accept gift card. At this time our Gift Cards are redeemable in-store only. 

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10:03- ****** put me on mute , and never gave me a manager or even tried to assist me. I could tell that she didn't want to be at work today, because of her attitude. ****** is Very DISRESPECTFUL, she kept talking over me and hung ** in my face.. 10:05- i called back and got lasundra very rude and refuses to give me a manger or tell me what state that she was in. She started getting loud and hung ** in my face. 10:08 I called back and got ******* was very rude and hung ** in my face. This people are very unprofessional and belligerent.. 10:16- I called back and lasundra and she hung ** in my face. 10:18 I called back and the person just transferred me over ********************** ** in my face . 10:22 I called back and got ***** who answered the phone with an attitude. ***** **** was very disrespectful, and she hung ** in my face. 10:26 ****** got loud and started screaming I need to call back Monday or Tuesday. NO matter how many times i write in my diary. ****** hung ** in my face again. 10:29 ****** and she sounded soo bothered and hung ** in my face . 10:32 the person that answered the phone and put me on hold and then hung up 10:35 the person NEVER answered the phone and kept me on hold to avoid talking to customers. They just kept transferring me back and forth. No one ever said anything. 10:42 i called back and got ***** stated that it is ok for them to keep hanging ** in my face because I keep calling. I do keep calling because no one would assist me so I try to get someone that will. ***** kept huffing and puffing on the call. She started getting loud and hung up. 10:48 i called back and the person that answered the phone put me on mute and then hung up without saying anything. 10:58 I called back and ****** and the conversation was interesting. She said that she couldn't wait to get this call again do she could hang ** in my face again. 11:08 ****** told me that i didn't have any money to spend that i was broke and the items are just ****. She stated that i was d

  Business Response

  Date: 07/27/2022

  We are sorry for the experience you had with our ************* team. Our ************* Manager will review the calls and speak to the agents involved. 

• Initial Complaint

  Date:06/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******* | Purchase amount $60.36 Hello, I recently ordered from rainbows shop online. I finally got the chance to review my order and noticed that a few of the garments are damaged. I purchased the items in April. Theyre still in the package with their tags. Its been more than 30 days. I noticed that the items are damaged and seemed have been worn. I noticed stains on the garments through the clear package. I emailed customer service and inquired about options I have to return these items. I was told that there was a return policy of 30 days. I explained to them the condition the garments were in. After that I receive an online explanation of You have passed the return time for the returns. I emailed customer service and let them know that they provided me with horrible customer service. Then I spoke to a representative over the phone to resolve the issue I have experienced with this order. I was instructed to upload photos of the damaged items. For a supervisor to examine and reach out to me regarding an override. It has been more than a week and they have been ignoring my pleas for assistance with this issue.This is horrible customer service. *********************** is selling used and damaged clothing and worn clothing. The stain on the garments maybe bodily fluids given the fact that it has been worn and not new as advertise on their online store/website. Businesses like this are dishonest. If the clothing is used/damaged they shouldnt list them on their website. I didn't notice the damages until I attempted to try on the items. That is when I inspected the items through the clear bags and notice the damages.This is my first time ordering from them. Had I known of the return policy sooner, I would've returned the items sooner. I recently looked over their return policy and noticed that worn clothes is not listed. So therefore, my return case should be an exception. I cant wear the items becausethe damages are so noticeable. Is it possibleto receive help please

  Business Response

  Date: 06/29/2022

  Hello, we are so sorry that some of your items from your order were received damaged and for the poor service you received. We have emailed you with a resolution for the issue.

• Initial Complaint

  Date:06/27/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from the rainbow website on June 26 but quickly canceled the order to pay for premium shipping.i was charger twice even though i did cancel in time and i was not informed if or when i would be getting my money back for the order i had canceled.The website claims that I would have 15 minutes to cancel the order and i canceled less than 3 minutes after i placed the first order but was still charged i dont know if my money will automatically go back into my account or not but i am still concerned.The order i canceled was order number *******.

  Business Response

  Date: 06/29/2022

  Hello, our records show that your order ******** was cancelled and did not ship out.

• Initial Complaint

  Date:06/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ************** have a problem with the company Rainbow . The manger in the store was very nice and was trying to help me as much as he could . He was not the problem . It is merchandise credit that expired in May 19,2022 not even a month ago . The store manager in the store told me to call customer service and they will be able to refund you a new credit . And they will not do it. If a customer is told theyre going to be able to get refunded back the company should be able to do . I have a merchandise credit of $21.98, the credit expired May 19th 2022. I wasnt aware it expired then . I am a frequent shopper with the company and I dont want to lose my money . I never let anything expire . It hasnt even been a month yet . I always use them whenever I go to the store . I recently just found out that they have gift cards now. Thank you I would appreciate if you can help me get my credit / refund back of $21.98

  Business Response

  Date: 06/29/2022

  Hello, expired store credits are not able to be refunded. We have issued you an * gift card in the amount of $21.98 the value of your store credit.  Please allow 2-3 business days to receive the * Gift Card in your Inbox.

• Initial Complaint

  Date:06/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into this store today to get either the 3 items back I returned or a refund for the total amount from a store credit because these items were purchase through Klarna and I need to pay them back. The inexperienced and stupid sales rep told me that I could not get either back. She called the stupid manager in ************ who stated the same thing and that she would be coming to the store next week and I needed to come back. I said I lived 20t miles out and couldn't afford to be making these trips just for a manager. The stupid and inexperienced clerk then called security on me, I guess to ****** me out. However, this store had my money and still has my money. I told her they couldn't keep customers money because of a stupid policy they made. I informed her I would call the police on her is she didn't fork over the items or money.Rainbow Shops are the ones the thieves trying to keep customers money. I can't get over the idiot had the audacity to call security. I informed her that I will be working with my attorney on this matter because this was ridiculous and unnecessary all to keep my money. This company will get reported to the feds.They still have my $16.99 plus tax that I want back. This is my money not theirs.

  Business Response

  Date: 06/29/2022

  Hello, at this time, all store returns of online purchases using PayPal or Klarna are valid for merchandise credit. To be refunded back to your Klarna account items must be returned back to our Returns Warehouse. 

  Customer Answer

  Date: 06/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   According to the receipt Rainbow Shops owe me the remaining $16.79.  I want the money refunded to me. It is said you all go to these lenghts to steal from people.

  Psy me my money.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 06/30/2022

  The receipt you provided show that you were refunded for two items. One items for $10.79 and another for $16.99. There are no other items on your order for $16.99. 

• Initial Complaint

  Date:06/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the rainbow store on ** ***** ******* Address **********************. I had went the first time on May 30 and bought two tanks have a pair shorts and a dress. The shorts than that so I returned them the next day while I was there I found a very cute dress I liked I went home it fit perfect. I had Botton a dress the first visit and realize it doesnt sit as good as the second dress I had just bought. I go for the third time and I bring the dress win the bag with the tags the manager told me that it has to be the same exchange!? I went there the other night and another lady helped me and I return the shorts and I think I bought the dress a different one and two tanks she had no problem giving me a store credit. Every time I go in there I feel that there is major racism in there as well. Everyone that works there is ****************. Im white ********** Im going back up there today because now or I can find two of the receipts but I cant find the one receipt that I can get store credit with. Lets see what happens Im very upset

  Business Response

  Date: 06/09/2022

  We are so sorry to hear that you did not have a pleasant experience at that store location. We have submitted your feedback to the store's district manager.  

• Initial Complaint

  Date:05/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wasn't to happy about my order and didn't expect what I have received Thought I ordered 2 pieces set n so on I guess not Wasn't pleased by my order Look up my order number by my name or whatever if you can do that

  Business Response

  Date: 05/27/2022

  Hello, we are sorry to hear that you are not happy with your purchase. Please follow our easy return instructions by clicking on the link below and return the items for a refund. 

  ************************************************

  Return instructions are also located on your shipping invoice included in your package.

  Sincerely

  Rainbow Shops.