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Business Profile

Furniture Stores

Raymour & Flanigan

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Raymour & Flanigan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Raymour & Flanigan has 189 locations, listed below.

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    Customer Complaints Summary

    • 818 total complaints in the last 3 years.
    • 236 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a couch with platinum warranty. Had issue with the couch since day 1. Raymours started a claim with the warranty and I have now been waiting 4 months. They keep telling me they are just waiting on a part. Never sent anyone out to look and see if right part was ordered just had me send pics over an email. I feel at this point they should exchange couch out for a new one as it's has been happening since purchase and they told me not to say that to warranty company when they call. I can't sit on couch properly it doesn't close and it's honestly embarrassing to have paid so much and have warranty and no action being taken.

      Business Response

      Date: 04/15/2022

      Good evening,Our team has reached out to the customer and offered an exchange of the defective sofa and customer accepted this resolution. If the customer has any other questions, they can contact us at ###-###-####.Thank you,Raymour & Flanigan

      Customer Answer

      Date: 04/18/2022

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******* *******

    • Initial Complaint

      Date:04/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January my boyfriend and I purchased a living room set from Raymour and flanigan. We told them we wanted to purchase the couches out right and the manager Kevin said no problem I just have to run your credit and you’ll receive a bill in the mail and you can send a check in the mail. We did not receive a bill instead we received a credit card taken out in our name for the furniture. Within a month of receiving the couches one of them broke. We had to have a service tech come out to look at them before they would issue any kind of credit. The tech decorated it broken so we received a store credit for the full amount of the broken one and 80% of the non broken one to pick something else out. We went to the store and couldn’t find anything we liked and requested a refund. The manager dale said we do not do refunds or we would go out of business. We are very displeased with the quality of furniture and deceitful ness of the running of our credit. We would like a full refund for our purchase considering the service and quality are not up to par.

      Business Response

      Date: 04/18/2022

      Good afternoon,Our apologies, we do not have a return policy. This is clearly stated on every physical receipt and our website. Our leadership team has done the following to try and assist:-We have offered an exchange or a reselection for the customer to get new pieces or choose something different-We reviewed the handling of the credit application and there is too much information required for this process for us to have done this without the customer's knowledge. The customer has been in contact with Kevin most recently and we recommend the customer follow back up with store leadership for assistance. Thank you, Raymour & Flanigan

      Customer Answer

      Date: 04/26/2022

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am still very happy. The manager did not explain the credit check process properly. He never once said you would be issued a line of credit in the form of a credit card he just said you would receive a bill in the mail. Receiving a bill and receiving a credit card are two very different things. We did not agree to a credit card and being issued a line of credit that reflects directly on our credit score. Also the way this has been handled from the start is sub par. The couches I bought were pricey and not quality products the one broke within a month of having it. Your selection in the store doesn’t match anything we would want and were forced to select a replacement for the bad quality furniture we originally got because you don’t do refunds. I am requesting a full refund for the broken couch and an 80-% refund for the other. You already offered this for a re select so why can’t you honor it for a regular refund. Again I am very dissatisfied and will continue to argue my case till I receive a refund.  Regards, ***** ****

      Business Response

      Date: 05/03/2022

      Good afternoon, We again apologize for any confusion on the customer's part. This is not a credit card for general shopping use, the "card" is an identifier that the customer has a financed account with TD Bank. The customer still agreed to fill out the credit application as the information needed is not something we could process without their knowledge and consent. As for the request to return, we do not have a return policy but we can assist with replacement for certain customer issues. At this time there is not any further information or assistance we can offer with the credit concern and to discuss or accept the offer for the furniture the customer would need to follow up with the showroom. We have discussed as much as we can via this complaint.  Thank you,Raymour & Flanigan

    Raymour & Flanigan is NOT a BBB Accredited Business.

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