Business Profile
Furniture Stores
Raymour & FlaniganHeadquarters
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Reviews
This profile includes reviews for Raymour & Flanigan's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.17/5 stars
Average of 220 Customer Reviews
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Review fromMarcia S
Date: 06/10/2025
1 starMarcia S
Date: 06/10/2025
I went into a Raymour and Flanagan for the first time to buy a desk chair. There was a large selection on their website. But the salesperson was not friendly at all, very condescending, and of no help whatsoever. The selection in-store was pitiful. I went across the street to ******* and found a great chair there. I will never go back.Raymour & Flanigan
Date: 06/11/2025
We are sorry to hear of this one-star review. We would like to see if we can assist. Please email us at ************************** so we can look into this for you.Review fromLorraine F
Date: 06/02/2025
1 starLorraine F
Date: 06/02/2025
Ordered online and was sent the wrong Item. I'm 70 yrs old and they made me drag this 85lb box into my house (they left is on the front step). I took off work so they could come the next business day and pick it up. I have been texting customer service to see where my refund is. First they said I would have it within 5-7 business days - that was 3 weeks ago. Now they are saying the item is en-route and I should have my refund in 5-7 business days - again. What are they doing driving around with it? I issued a dispute on my credit card. I will never deal with this company again.Raymour & Flanigan
Date: 06/06/2025
We're sorry to hear of this issue with your new purchase! Can you please email your sales and contact information to ************************** so that we, my assist? Thank you!Review fromJacquelien E
Date: 05/30/2025
1 starJacquelien E
Date: 05/30/2025
I expend a lot of money buying all the furniture for my new apartment I paid for setup everything and they start to send me the packages like when you buy clothes online…. I need to carry the furniture from the street to the hallway and let there because I’m no moving yet I don’t have the key for the new apartment I just make the purchase and al be clear saying I’m not live there until June 1. They don’t listen and send part of my order and start to coming texts saying 3 more packages coming soon… I call to the seller and cancel my order he was so unprofessional get mad and hanging the phone call with my husband I still waiting for an email saying the order was cancelled but nothing. Don’t buy nothing from Raymond &flannigans now I need to claim to the bank and wait 1 month to get my money back now I don’t have forniture and no money to buy the furniture the worst experience ever I pay for no worries with handle furnituand look!Raymour & Flanigan
Date: 06/06/2025
We are sorry to hear of this sales experience! We would like to look into this for you. Can you please send your contact and sales information to ************************** so we can assist? Thank you!Review fromVictoria H
Date: 05/28/2025
1 starVictoria H
Date: 05/28/2025
Cheektowaga, NY DELIVERY FEE RIP OFF Had to cancel one of my items and received delivery of a recliner and ottoman. I was charged $224.99 for delivery initially and had to call 4 times to get an adjustment on this fee. Each person I spoke with jerked me around and committed to do something that wasn't done-credit, folllow up phone call, etc. Last person I spoke with said the fees are tiered and based on how much you spend. I'm guessing there's a reason there's no transparency to their outrageous delivery fees. Plus we're all paying for everyone else to have their mattresses hauled away.Raymour & Flanigan
Date: 06/06/2025
We are sorry to hear of this issue with your delivery fee. Can you please email us at **************************? We would like to see how we can assist!Review fromLisa R
Date: 05/27/2025
1 starLisa R
Date: 05/27/2025
Warranty SCAM! Do NOT buy from them! They deny claims as they see fit. I have a sofa that I accidentally dropped ****** on. The manager of the store Ewan, located at 48-18 Northern Blvd. in LIC Queens, denies the claim because he states that there is much more to just the ****** stains. I put in a claim for the ****** stains and the tech that came out to see the couch said they do not have the exact color match and the only thing he can do is use whatever he has but if I'm unhappy there's nothing else he can do.Raymour & Flanigan
Date: 05/28/2025
Hello, we are sorry to hear about this service issue. Can you please email ************************** with your sales and contact information so we can look into this for you?Review fromKareem F
Date: 05/25/2025
1 starKareem F
Date: 05/25/2025
These guys conned me into buying a sectional even though I showed them I could get cheaper from rooms to go online out of state even with delivery! I then bought other items on the promise of making it right so they could have even more of a reason to make it right by the few dollars they took off meant nothing compared to what I would have saved, and I even picked up myself! Be aware of their schemes and broken promises and they 1.17 average reviews from over 200 people should speak for itself.Raymour & Flanigan
Date: 05/28/2025
Good morning, we are sorry to hear of this sales experience. Can you please email us at *************************** We would like to see how we can assist. Thank you!Review fromJudith H
Date: 05/23/2025
1 starJudith H
Date: 05/23/2025
I've been a long time customer, 66 years old so I know how a rocker recliner, any recliner is supposed to work. I bought a BEST recliner and paid quite a lot for it, I also purchased the extra battery pack. After only being lightly used for 2 months it has caused us to fall backwards, our guests fall backwards onto their backs onto the floor. There is a huge gap between the seat and bottom of back where you fall into. I phoned for a service call, Jose agreed with me, took photos of the crooked back, deep bottom gap, and agreed the construction of the base ,which is not straight but has a sharp angle upwards is causing everyone to fall backwards. The store where I purchased it, local to me in North Brunswick nj lied and told me Jose found no defect , and was very rude, Condescending in a very passive aggressive tone to inform me that " it's a rocker recliner, so you will go back"....????. They offered no re-selection , repair nothing. I have 2 ******* recliners, one power, never a problem with people tipping backwards ever!, I've owned **** when they were in business, never a danger tipping backwards problem. I told the woman and again she said " this isn't *******....again...passive aggressive and very disrespectful. Im 66 years old and not obese or ignorant, I know this is a faulty manufacturing defect which is a liability and has caused harm to whomever sat in it. I want my money returned or a re-selection asap. I want to speak to anyone who works for the CEO the Goldberg family for a fair, safe and consumer rights resolution. Thank youRaymour & Flanigan
Date: 05/28/2025
We are sorry to see that you had 1-star experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email ************************** with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!Review fromMichael J
Date: 05/22/2025
1 starMichael J
Date: 05/22/2025
Me and the wife went to this outlet to purchase a mattress, I don’t even know where to begin. We were trying to do the $60 down financing no credit check, a special they had on Black Friday. We ended up walking out with a credit card that we had no idea about. They rushed us in an out and we were left clueless. A couple weeks later we have a credit card show up that we never initially asked for. They told us our payments were suppose to be $66 a month instead we got stuck paying $150 a month. The overall experience was horrible, we ended up with a hit on the wife’s credit and a credit card we never asked for. The mattress is great but the overall customer service was absolutely horrible. We thought it was illegal to just sign someone up for a credit card without going over the information regarding what we were initially signing up for. The manager never actually helped us they were just looking for a quick sale. I will never come back to this outlet. The last thing was we asked for myself to be added on the account and the older guy that was helping us took down my information and never actually added me to the account. Sketchy in my opinion.Raymour & Flanigan
Date: 05/28/2025
We are sorry to see that you had 1-star experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email ************************** with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!Review fromJamie B
Date: 05/16/2025
1 starJamie B
Date: 05/16/2025
Horrible customer service. Won't get back to you when there is an issue. Will hang up on you. Buyers beware.Raymour & Flanigan
Date: 05/21/2025
Hello, We are sorry to hear on this experience! Can you please email us at ************************** so we may reach out to assist! Thank you,Review fromAnup S
Date: 05/12/2025
1 starAnup S
Date: 05/12/2025
***BEWARE OF FALSE PROMISE*** This is the most disappointing experience from the Raymour & Flanigan store at Fairfield, NJ. We ordered a set of sectional couch for our living room from the store on Apr 27th, 2025. While placing the order, we ensured that everything is in stock and ready for delivery. We were promised of the same and were informed that they could deliver all the pieces by Apr 30th. We made our payment in full and placed the order. We requested that we will schedule the delivery for a later date as we had to get rid of our current couch to make space for the new sectional. The sales team gladly agreed and promised that they will be ready to deliver as soon as we call them and schedule a date. Our family is coming to visit us for the first time in 11 years and my wife & 10 year old daughter were all excited to have this new piece of furniture. Now, on May 11th, we called the store and the sales team who helped with the purchase to schedule delivery of this couch and they gave a date of May 14th which we gladly agreed. This evening (May 12th @ 4:30 pm) I get a call saying our sectional is out of stock and they can deliver the left arm and a chair and rest can’t be delivered on May 14th. While the whole unit was in stock when ordered, and the fact that we paid in full to get this piece means it is ‘sold’ to us. I can’t believe it suddenly goes out of stock. This has put us in a miserable position a caused a lot of stress. While the dealership said sorry and washed their hands off this situation, we are now left scrambling thinking how to accommodate our family visiting us and what arrangements to make. Our old couch is gone and the living room is empty. We can’t ask the folks coming to visit us in 11 years to seat comfortably on the floor. This has messed up all our planning personally and made us helpless at the last minute. My daughter is crying ever since she heard this as she can’t see her grand parents being troubled.Raymour & Flanigan
Date: 05/28/2025
We are sorry to hear of this delivery delay. Can you please provide your sales and contact information and email it to **************************? We would like to look into this for you!
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