Customer ReviewsforRaymour & Flanigan

Since I can't post what I wrote bc it's so much I'll say this. Received replacement furniture from the protection plan. All the pieces do not match. The colors shown online compared to what we received does not match. Raymour wants me to pay a 30 percent restocking fee as well as delivery fee, horrible. The fact that all we are asking for is an even exchange is mind boggling. Truly an unfair system they have going on. We tried on our end but to say we have to lose and now pay out more money is such a joke on already expensive furniture.Oh, and let's not forget that if you get replacement furniture they will not allow you to purchase insurance for those items. Smh Warning you guys, don't purchase from here if you constantly want to have issues with a money hungry company who definitely don't value their customers. I wish I could rate them zero stars and I will be reporting with the bbb.

I am writing to express my deep dissatisfaction with the service my family and I received at your Middletown, NY store concerning a recent couch purchase for my 92-year-old mother. My sister, and I share power of attorney for our mother and I manage her finances. Sonya visited your store and worked with a salesperson to select a couch. She informed him that she needed to discuss the purchase with our mother before finalizing the decision. Upon receiving our mother’s approval we proceeded to purchase the couch over the phone with the sales person, using our mother’s credit card. We received a confirmation and the charge was promptly deducted from our mother’s bank account. Subsequently, we received a text message requesting Sonya’s license, which we provided. We were informed that this was sufficient. On the scheduled delivery day, after inquiring why the couch had not been delivered, we were informed that additional documentation was required—a copy of our mother's license and her credit card—which had not been communicated to us earlier. Despite explaining our situation that we had not been notified that the delivery was as on hold and that it would not be delivered on time (after removing her old couch) to the floor manager, he responded defensively, stating the order would be canceled and hung up on us instead of trying to resolve the matter. This entire experience has been extremely frustrating since we all live in different states, and inconvenient, especially for my elderly mother who was eagerly awaiting her new couch. this situation could have been avoided if the necessary documentation had been requested upfront at the time of purchase. I suggest that your sales staff and management receive additional training on loss prevention protocols to ensure customers are properly informed of all requirements at the point of sale. Clear communication and proactive follow-up could prevent such issues and enhance the customer experience. This was a great inconven

I purchased a recliner ottoman from Raymour & Flanagan furniture and mattress outlet. I did it online I had to wait 3 weeks for the shipment to arrive at the warehouse. I had to pick it up and when I picked it up it was in a box. I took it out the box when I came home and went to sit on it and it’s hard as a rock. No comfort at all , you have to pull the ottoman out manually. So I immediately called them to say I would like a return or exchange for this merchandise it wasn’t even in my house a day and when I called I spoke to the manager Andy. I pleaded my case about me not being able to see this until I opened the box and sat on it and I was very unhappy with the discomfort. He then said that because it was in my house already there was a no return /exahange policy and i should’ve tried it before it got there. I explained this was an online order and I am very unsatisfied with the comfort and it is a living room piece I will not enjoy and I spent close to $700 for it. He did not care at all about my purchase I had no way of trying it before it got to my house. I didn’t have it an option for anything to be a satisfied customer he did not care to consider knowing this was an online purchase and pick up. I want at least an exchange. I bought beds and a couch set from here I have been a customer of many items from Raymour and I was not pleased and he would not help me at all to make this right! It is unfair I spent hard working money to sit comfortably in my living room and I cannot even sit on this and neither can my children . I need some justice in this item even if it is an exchange for the same price recliner. I will never order or recommend online shopping here again if they cannot fix this for me this is truly unfair and is stressing me out because I spent so much money on it. VERY DISSATISFIED and DISAPPOINTED

Store: Queens Blvd. Elmhurst, NY Damaged bedding, late deliveries despite promises for morning delivery from Manager Paul and store personel, an ernest attempt by managers to resolve problems offset by their accusatory, loud, sarcastic, mean, nasty words to jointly-myself and my wife. Curt on the phone. We purchased there before, but this recent experience was really bad.

Do not buy the platinum protection plan. The furniture is just as cheap as you would get from any other chain store, just more expensive. I purchased a recliner and sofa in May of 2020. In May of 2024, the couch has a small split seam, and one seam completely separated making one cushion virtually unusable. The recliner does not recline. on the right side it doesn't move, making it only recline about 3 to 4 inches. We called in for a service call and a technician came out for about 2 minutes, mumbled "we probably cant fix that" and left saying we would receive a call from the dispatcher. The next day I was told that I was not covered because I did not "call in early enough". When questioning what that means, and what as a consumer I could have done differently I was offered no answer other than its not covered. The platinum plan costs alot of money, and is supposed to be good for 5 years. Do not buy, its just a scam to pull in money and cover maybe a tear or so I suppose.

Bought a couch with chair and right away the couch started piling and the couch and chair does not hold its form so it looks ****** ridiculous...and I got taken for 2,000. For ***** trash junk furniture...shameful company.

I am handicapped & ill. I bought approximately $10,000 in new furniture in Secaucus NJ Apr 2021 including their service/repair plan. I have a mechanical bed for the above reasons. Today my bed froze in leg upright position; presumably remote issue. I almost fell getting out. The supposed customer service mgr there told me there is NO GENERAL MGR. THE REPAIR COMPANY WON'T COME TO ME TILL 9 DAYS WHICH MEANS I HAVE NOWHERE TO SLEEP FOR 9 NIGHTS. SHE ALSO TOLD ME THE CUSTOMER SERVICE MGR FOR SERVICE DEPT WOULD CALL ME. HOURS LATER & AFTER BUSINESS HRS, NO CALL. Loved my furniture, but now that they have my money, they do nothing for me. NINE NIGHTS WITH NO BED!

I went to run more flanigan they were having seven month no financing charge. So I bought a recliner by the way is horrible to killing my back. And they make you very difficult to make payments. Couldn't make my payments online for some reason. And nobody there can figure out why so I had to travel an hour every month to go into the store and make a payment. Then they said I missed the payment. WTF. So I went down there to make another payment and the woman at the camera cannot tell me anything in regards to my financing or payments because it's a third party source. WTF. And then they wind up charging me interest anyway. Go somewhere else this place is horrible look after all the one stare reviews.

Sales representative at nyc location was curt and hung up without even a good day. Called warehouse to check out memorial day sales, clearly this employee resented having to work. He rudely told me price and said no sale, I started to inquire on another item and he spoke over me 3 times asking me for. my credit card info??!!! Wow if thats how they treat a perspective customer imagine how they treat a customer with a complaint??? Nooo thanks, we went elsewhere.

I bought the Duchess living set a few years ago. I also bought the platinum protection plan. The side of one of my chairs is all torn and ripped. According to the platinum plan they state they cover rips and punctures. They claim to understand “accidents happen”. Well, I call service and they say they have to call it into headquarters bc they can’t fix it. Headquarters calls me and tells me rips and fabric pulling from corners aren’t covered and since I’ve had this chair a few years, I had to notify them in 7 days. I then asked what does a 5 year plan cover? I don’t know when this started happening? I asked for a manager. I explained again that I pulled the chair away from the wall and visualized the rips on the edges of the chair. The manager then makes assumptions claiming I have animals and /or if it was from a vacuum , and snarlingly said I would have heard the tears. Well, another assumption and what not to tell a customer. Esp on hearing…i have partial hearing loss and I didn’t hear any rips with gentle vacuuming. The fabric is flawed. I’m so offended with her tone, condescending remarks and overall lack of professionalism. Also, beware, the fabric from RAYMOUR smells like moth balls. Don’t buy anything with fabric from them and certainly don’t buy the scam platinum plan. Your better off buying from ****** or *******.