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Business Profile

Furniture Stores

Raymour & Flanigan

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Raymour & Flanigan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Raymour & Flanigan has 122 locations, listed below.

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    Customer Complaints Summary

    • 825 total complaints in the last 3 years.
    • 238 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/17/2025 we Purchased a Sofa bed for $6760.81 delivered 2/23/25. on 3/7/2025, i notified the store that the mattress Shimmied when opened and when Slept on. the First Tech said nothing was wrong, We went back to the store to observe the floor model. The floor model did not shake. on 3/20/25, The second tech agreed that since the bolts were tight, It must be a factory defect. i was called the next day, they wanted to replace the Mechanisms that opened and closed the mattress. as We had the mattress for less than two weeks, We requested a replacement. the store Has not gotten back to us in a timely manner to resolve the issue and replace this very expensive sofa. We will prefer a replacement, we do not want a repaired bed. The fact that they offered to repair the couch is acknowledgement that there's something wrong with it

      Business Response

      Date: 03/26/2025

      Good afternoon,Our leadership team spoke with our customer and offered an even exchange. Our customer is aware that the merchandise is a special order and will take approximately 6-8 weeks to receive.Thank you,Customer Care

      Customer Answer

      Date: 03/26/2025

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** *****

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a three-piece bedroom set from Raymour and Flanigan about three years ago. I purchased a platinum protection program with that purchase that is to cover any ware and rates that I may cause. A few weeks ago, I noticed the paint was bubbling and chipping off all pieces of furniture from Raymour & flanigan. I filed a claim due to my platinum protection, and they sent a man to my house with a can of spray paint and a file. He chipped paint all over my bedroom, and then proceeded to spray paint in my bedroom, which does not match and now the furniture looks worse than it did., way worse. As I see it, this is a manufacturing problem as I did not damage the furniture but raymour is requiring I use the warranty I purchased to cover their mishaps. I would like the purchase of my furniture, totally refunded or I would like my furniture totally replaced with a warranty. And delivery fees waived. As a consumer, I did nothing wrong but purchase from a company that doesn’t have good products and do not stand by their warranties.

      Business Response

      Date: 03/15/2025

      Good afternoon,Our leadership teamed reached out to our customer and left a message to assist.Thank you,Raymour & Flanigan

    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: RAY AND FLAN ACCT #: BAL. ********************* $3,382.00/$3,382.00 Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 03/12/2025

      Good afternoon,Our customer needs to contact our Loss Prevention department directly at ###-###-####. We ask the customer not to send copies of their social security card and other institutions account numbers to us, through the BBB.We ask the BBB to remove these pictures from the complaint.Thank you. Raymour & Flanigan 

    • Initial Complaint

      Date:03/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 5 year protection plan for a couch in December 2020. Months ago now, I reached out to this business and have continued to do so. They responded at first and then have completely ignored my requests for repair which are included in the plan.

      Business Response

      Date: 03/12/2025

      Good afternoon,Can you please provide your sales and contact information since your name and phone number did not bring up any purchases.Thank youRaymour & Flanigan

      Customer Answer

      Date: 03/12/2025

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********. ***** ****My address at the time was *** ******** **** ***  ***, Brooklyn, NY and I was told this address is still within the repair window. My telephone number at the time was **********. I can now be reached at ********** or by email at ********************. The repair request number I have is Service ***********.  Regards, ***** ****   

      Business Response

      Date: 03/12/2025

      Good afternoon,

      Our service department left a message and your original phone number last month that you were approved for a platinum reselect. You can make an appointment with a sales manager at your local store to reselect your new item.

      We will pick up the old merchandise the same time we deliver the new item. 

      Thank you

      Raymour & Flanigan

       

       

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of purchase 2/3/25 dresser and mirror. Picked up on 2/7/25, I believe. Opened on 2/10/25 to find it was damaged. I called and talked with Clarence in customer service, he told me that if I wasn't happy with the 2nd one that I could get my money back! Called for a replacement, that one was also brought on 3/4/25 also damaged. They opened the mirror, also damage. Left glass laying all over my carpet when they left. Was never able to use either one, and they will not give me my money back!

      Business Response

      Date: 03/07/2025

      Good afternoon,We will have our leadership team reach out to our customer to assist.Thank you,Raymour & Flanigan

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid $450 for added warranty on what we thought to be expensive furniture that should have been cover for 5 years. Two year into the warranty we put in a claim to have the items repair and they denied the claim stating that we should have put in a claim when the item was first damaged. They stated that the damage was too great to be repaired. My issues is that the only damage is the varnish has wore off and stained. All they needed to do was re varnish the items. I feel that it’s false advertising and they should honor their warranty.

      Business Response

      Date: 03/07/2025

      Good afternoon,We would be happy to refund our customer what they paid for the platinum protection plan ($459.95 +tax).We can send a check.Please let us know if this is agreeable. Thank youRamour & Flanigan

      Customer Answer

      Date: 03/07/2025

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** *******

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had bought white paloma motion back counter stools (SKU: 757266551) from Raymour and Flanigan and got insurance for them. One of the chairs developed an issue and we were trying to get it fixed using the insurance for probably more than 2 months now. The customer service experience at Raymour and Flanigan has been very bad overall. After not having success trying to get someone to come fix it using a replacement part, we have been trying to use the insruance to just get the chair replaced with a new one, but even that has been an issue. This situation is quite ridiculuos at this point. Given the situation, I would like to request that Raymour and Flanigan brings a new replacement chair and also allows me to keep the insurance.

      Business Response

      Date: 03/05/2025

      Good morning,We have keyed an exchange for our customer. He will get to keep his platinum and there will be no delivery fee. We left a message to schedule delivery.Thank you,Raymour & Flanigan

      Business Response

      Date: 03/12/2025

      Good afternoon,We apologize the item was not exchanged on time. Our delivery team went back out and exchanged the item yesterday.Thank you,Raymour & Flanigan

      Customer Answer

      Date: 03/17/2025

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The new chair was delivered and the old chair was picked up. Thank you, ***** **********

    • Initial Complaint

      Date:03/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two things first complaint is I’m having issues with a bed I bought less than a year ago the delivery guys must of not really tighten the screws and stuff because boards under the bed started falling which is a problem and I’m angry and this is supposed to be a new item I bought with warranty because the first bed was broken so this is the second new bed the bed I have now is Harley daybed it’s not showing up on my order because I had to go into the store and now the second part the mattress has issues I can feel the springs I wanted to use this 15 percent to Dr that I just received in the mail to buy a new one because I have a warranty on the mattress which is supposed to be to be 5 years but I doubt it’s any good now so I wanted to use the 15 percent but it’s saying it’s expired if anyone can help me with all my issues I would appreciate it I went to middletown ny store they should have my records

      Business Response

      Date: 03/05/2025

      Good afternoon,Our leadership team reached out to our customer. He is going on vacation but will schedule a service when he returns.Thank you,Raymour & Flanigan

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a reclining sofa on 2/5/24. I purchased a 5 year protection plan. Document # ***********. The reclining sofa has two separate recliners. One recliner does not work. A repairman come in December 11, 2024 and said he had to order a part. When I did not hear from the store mid January, I called the store and was told 4-6 weeks normaly part delivery. I waited two more weeks and called the store again and spoke with Kelly the store manager and she promised she would call me by the end of the day. She did not - I called the store 5 days later and the assistant store mgr told me the part would be here in 2 weeks. That was on 1/27. I was offered a new recliner during that same conversation however if I receive a new recliner, the protection plan would no longer be active although I paid for a 5 year plan. I contacted the corporate office on 2/18. It is now 10 weeks and I have the feeling this couch will never be repaired. There is no phone number for the corporate office and I continuosly am put off.

      Business Response

      Date: 03/04/2025

      Good afternoon,Our leadership team reached out to our customer; they are getting an exchange on March 18th.Thank you,Raymour & Flanigan

      Customer Answer

      Date: 03/04/2025

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The new sofa is expected to arrive on March 18th. Once received, then I can close the complaint Regards, ****** *****

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a living room set for almost $9000 towards the end of July 2024. Included in this set is a sofa, loveseat, recliner that all have motorized reclining abilities. We purchased the platinum protection plan as we were concerned with the moving parts. One of the recliners broke about four months later. I called the toll-free number and was given a date where the company would come take a look at the piece to see if it was repairable or if it needed to be replaced, this was January 3 of this year (2025). The repairman informed me that they would have to order a piece and that it would take a couple of weeks at minimum. After no communication for pushing two months, I reached out to them on Wednesday, February 26. The automated service told me I would have an approximate 11 minute wait but they would call me back without losing my place in line. I waited about 35 minutes and no call, so I called them back. The next call told me that my wait time would be three minutes, three minutes later it told me it would be another three minutes, three minutes later it said it would be another three minutes finally after the third time I got hung up on; I immediately called back to be informed that it was past their hours, and I should try another day. Out of frustration I called the store where I purchased the furniture. The gentleman who answered told me that the piece came in on February 3 and that he would have somebody get back to me the next day, that didn’t happen. At this point, I will never shop there again and kind of hoping that there is some sort of lemon law for furniture and I can have the whole set taken away

      Business Response

      Date: 02/28/2025

      Good afternoon,

      Our leadership team reached out to apologize. Our customer accepted an exchange.

      Thank you,

      Raymour & Flanigan

      Customer Answer

      Date: 03/03/2025

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am not saying it wasn’t sincere or was sincere, nobody reached out to me! Please, let me know how you supposedly reached out to me- what email address did you use? What phone number did you call? Regards, ***** *******

      Business Response

      Date: 03/03/2025

      Good Afternoon,Our customer acknowledged we called to replace the sofa. We have apologized. We will be taking no further action at this time.Thank you,Raymour & Flanigan

    Raymour & Flanigan is NOT a BBB Accredited Business.

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