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Business Profile

Online Retailer

iEDM.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for iEDM.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

iEDM.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • iEDM.com

      Private Address Long Is City, NY 11106

    • iEDM.com

      1 Bridge Plz N Ste 275 Fort Lee, NJ 07024-7586

    Customer Review Ratings

    3.91/5 stars

    Average of 45 Customer Reviews

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    Leave a Review

    Review Details

    • Review fromTaylor B

      Date: 01/03/2025

      5 stars
      Good quality! Have been pleasantly surprised with the high quality of the items I've received. Lots of cool products to pick from too. I've placed a few orders and will absolutely place more
    • Review fromJada Jay S

      Date: 12/23/2024

      5 stars
      I love my hoodie & jogger set! Good quality material, it’s true to size & I’m getting tons of compliments already! I’m very happy with my purchase
    • Review fromMariko R

      Date: 12/12/2024

      1 star
      I ordered a sweatsuit set on November 27th. Today is December 12th & shop said it was delivered (it was not, I was home when they claimed it was delivered), so I have reached out to their customer service at least 4 times now about what to do with 1 very vague & basic response about 3 days after the first email. I am considering filing a fraudulent charge at this point because I cannot get any information from them.

      iEDM.com

      Date: 01/03/2025

      Dear Mariko, Your package was marked as delivered by your post office on December 17, 2024. They noted they left your package in your mailbox. Here's the *** tracking page for your reference, ****************************************************************************************** If the item is deemed misplaced by the carrier or stolen upon delivery, please reach out to the post office with your tracking number so that they can help you track it down or file a claim. Per policy, kindly note that the seller, **** will not be held responsible for a refund or a replacement if the tracking page confirms the delivery. >>> ********************************************************************************************** Let us know if you need any form of documentation from us. Sincerely, iEDM Team
    • Review fromCalvin L

      Date: 07/22/2024

      5 stars
      Loved the item I purchased from this company only had one issue with a delay but other than that the product was perfect
    • Review fromBrent S

      Date: 07/21/2024

      5 stars
      My favorite online clothing store! Lots of original styles and sizes that actually fit me (up to 3x), and orders arrive fairly quickly, even to ******. I like the discounts and flash sale promotions, as well as the frequently updated styles and designs. Thanks iEDM.com!
    • Review fromParker .

      Date: 04/18/2024

      5 stars
      I really hate buying clothes online and almost never do it. You never know what kind of quality youre going to get, how the clothes will fit, or if they will actually look good on you. But I took a chance on iEDM because your patterns were just so unique and enticing. And man I am NOT disappointed. So happy! We got a matching set of hoodies, joggers, and shorts for the family (yeah were mad cheesy) and they are beautiful! They make a big deal of matching patterns on your website and now I see why. Gorgeous! Ive been wearing my hoodie for two days now. As comfortable as it is beautiful. So happy!I found them through some random ****** search while looking for something else, altogether. Now I have a new addiction to fight.Thrilled to find someone who makes such beautiful clothes. Hope theyre around for a long time to come. I look forward to ordering again someday soon.
    • Review fromShane T

      Date: 04/03/2024

      5 stars
      I ordered a pair of their awesome midnight garden joggers and shirt to match, however I ordered the velvet material thinking it would look the same as the standard material but just be more stretchy as I use iedm clothing for martial arts and working out, but when the joggers arrived they had a almost pajama pants look to them, completely went over my head that velvet is what pajamas are made out of ahaha, and Im not trying to wear something like that to the gym, raves and festivals yea sure itd be great for that not so much for working out, so i contacted iedm and they immediately sent me the information on how to exchange my joggers for the desired standard material and honored their word when they received my original order by crafting a whole new pair of joggers, **** has earned a loyal customer from their amazing customer service teams actions and honesty
    • Review fromRob F

      Date: 01/16/2024

      1 star
      I ordered a "ready-to-ship" clearance hoodie on 12/17/23 and it didn't show up until 1/4/24. I understand they have no returns on clearance items so I ordered a MEDIUM when my wife wears a small. Item shows up and it measures 4 INCHES narrower than their own sizing chart for a MEDIUM. It literally measures smaller than a XXS. They at first refused to return it until I threatened a chargeback. Then they offered a "one time exception" but made me pay shipping BOTH ways. I'd have an additional $20 into this $50 purchase when this is not at all my fault. What kind of terrible company are they running over there?

      iEDM.com

      Date: 02/19/2024

      Hi ***,I apologize for your poor online shopping experience with iEDM. We should have offered you the prepaid return label sooner as a resolution. We regret the way we handled the situation which led you to file this and the chargeback. Also, we tried to reach out to you in January and waited until February however, we have not heard back from you since. The chargeback was finalized a few days ago and you should receive your refund anytime soon. Again, our sincerest apologies and we do hope you'll give us a chance to redeem our brand in the future.
    • Review fromDavid A

      Date: 01/15/2024

      1 star
      I ordered 3-5 days shipping on a tapestry I havent yet received said first class shipping I paid 50 bucks in total if Im paying for shipping for those days why are you charging extra . When you know these reviews major complaints is how slow you ship terrible experience.

      iEDM.com

      Date: 02/19/2024

      Hi *****,I apologize for your poor online shopping experience with iEDM. The production time for tapestries can take 5 to 7 business days. It is important to note that your order will only be shipped once they are produced. Please check your inbox as we have issued a courtesy refund for your selected shipping method. Again, our sincerest apologies for the confusion about the production and the shipping time. We hope you'll reconsider visiting our site again in the future. Stay safe!
    • Review fromRobyn B

      Date: 12/22/2023

      1 star
      Do not buy from this company! I ordered a hoodie and almost 3 weeks later it still has not shipped. I have emailed and called several times with no response at all. It's now 3 days before Christmas and I have no hoodie to gift my boyfriend. Worst experience ever!

      iEDM.com

      Date: 01/04/2024

      Hi *****, We are very sorry for the inconvenience, making our customers worry and feel upset is the last thing we'd want to do. We've been replying to every email we are receiving however, it seems that our customers are not being notified of our responses. This has been fixed since and we have again reached out to you as soon as your package was marked as delivered. Feel free to email us back if you have other concerns. All the best to you and your family. Sincerely,iEDM TEAM

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