ComplaintsforLuciana Rose
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 6/1/22 I paid $5.95 for free earings just pay shipping, on 6/11/22 I was charged $59.95 for no reason I did not order anything I did not sign up for any subscriptions or anything else. I want my $59.95 back and my name removed from there data base. I received no notice of them telling me I owed $59.95 for a service I did not agree to.Business response
06/13/2022
Hi,
I'm terribly sorry to hear that you've had an issue. It looks like you signed up for our subscription service by accident. I've gone ahead and cancelled the subscription and refunded the 59.95.
We hope you have a great day.
Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 6/3/22 I ordered a pair of earrings and a necklace that said just pay shipping of **** I received my earrings 6/11/22 it's 6/13/22 I just checked my account and it says I was charged ***** from this company I emailed them and they told me right away it's going to be a few days before they get back to me via emailBusiness response
06/13/2022
Hi,
I'm terribly sorry to hear that you've had an issue. It looks like you signed up for our subscription service by accident. I've gone ahead and cancelled the subscription and refunded the 59.95.
We hope you have a great day.Initial Complaint
06/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am getting charged for jewelry I did not order, this is a fraud, I am on a fixed income I am a Sr ******** I need this to STOP. Stop them from taking my money from me. They do not give you a **** or an invoiceBusiness response
06/14/2022
Hi *****,
I'm sorry about that, it looks like you signed up for our subscription service in error. I have cancelled the service and refunded the subscription cost. I hope you have a great day!
Initial Complaint
06/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was charged $59.95 without authorization. No, I didn't agree to a membership.Business response
06/10/2022
Hi *******,
It looks like you signed up for our subscription service by mistake. I've cancelled the subscription and refunded you.
I hope you have a great day!
Initial Complaint
05/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged on 4/30 for$59.95 for jewelry I didn't order. There have been earlier items I didn't request. Please remove my name, address and credit card information from your system. No subscription, no auto orders,please stop.Business response
05/24/2022
Hi ****,
I'm sorry about that, it looks like you might have signed up for our subscription service. We do send out emails when you sign up and before renewal. However I have refunded you the charge and cancelled the subscription. I hope you have a great day!Initial Complaint
05/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a pair of free earrings for $5.95 on May 5th. I only had to pay shipping $5.95. On May 15th they changed my bank account $59.95. Later I received a bracelet in the mail that I did not order. I sent it back on May 23rd. The website says nothing. I tried contacting but was not successful. I want my money back. Please helpBusiness response
05/24/2022
Hi ********,
It looks like you accidently signed up for our subscription service. We do send emails to let you know that you have signed up and when renewal is. However, I have cancelled your subscription and refunded you the *****. We appreciate your time and hope you have a great day!
Initial Complaint
05/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
They advertise Free 2CT diamond earrings and all you have to pay is shipping. I ordered and I did pay. Could not get the order confirmation prior to it going through to approve. It kept saying click here or contact us click here and nothing was working. When I received shipment notification #***** by email it stated my items are being shipped.2Ct Solitaire Silver Stud Pendant with ************ Trial ---- I never ordered these. They kept asking when you were putting your information in and you have the choice to decline or accept and I declined all and 2CT Solitaire Silver Stud Earrings - which I did want and paid for shipping $5.95 on my credit card.I looked at their reviews on your website and they have done this to other customers without their knowing.I would like everyone to be aware of their deception. I have sent them an email, but have not heard back. I will dispute this charge. I don't want their products or ************ Trial.Thank you.Business response
05/23/2022
Hi ********,
I'm sorry to hear you are having some trouble. I do how that we have responded to both of your emails. However, I have cancelled the subscription you accidently signed up for. We have a 10-day free trial of the item before we charge for it, so there is no fee other than the **** cost to refund. Please feel free to email us if you need anything else. I hope you have a great day!
Customer response
05/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I called them this morning and spoke to ****. She said the trial was cancelled and there will be no extra charges.
Sincerely,
*****************************
Initial Complaint
05/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Offered earrings for the cost of shipping $9.95 after taking a survey. Received earrings everything was fine. 2 weeks later I receive another piece of jewelry that I did not order and was charged $59.95. There is no invoice included in the package and no information for me to call and return. Will be returning item via return to sender.Business response
05/18/2022
Hi ******,
I'm sorry about that, it looks like you accidently signed up for our subscription service. I've refunded you the ***** and cancelled the subscription. I hope you have a great day!
Initial Complaint
05/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Luciana Rose is sending jewelry through the mail without an invoice or a return slip. I believe this started as a result of a survey that I completed for ********* They have charged my credit card twice. I received another piece of jewelry in the mail yesterday that I did not order. I am returning via "return to sender". I already filed a dispute with my credit card company.Business response
05/16/2022
Hi,
I'm so sorry about that, it looks like you might have signed up for our subscription service by accident. We have refunded you for the charges. We hope you have a great day!
Initial Complaint
05/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Luciana Rose is sending jewelry through the mail without an invoice or a return slip. I believe this started as a result of a survey that I completed for ********* They have charged my credit card twice. I received another piece of jewelry in the mail yesterday that I did not order. I am returning via "return to sender". I already filed a dispute with my credit card company.Business response
05/04/2022
Hi *****,
I'm terribly sorry for the confusion. It appears that you accidently signed up for our subscription service. I have cancelled that service and refunded you in full. I hope you have a great day!
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Customer Complaints Summary
209 total complaints in the last 3 years.
17 complaints closed in the last 12 months.