ComplaintsforLuciana Rose

Online Retailer

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Initial Complaint
03/14/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Received an email from Lulu Rose Couture on 3/12/22 stating that my purchase of $59.95 was charged to my **** card on 3/12/22. I made one purchase from this company on 3/2/22 for $9.95 and have had no contact since. Their company is closed on Saturdays; I did call.
Business response
03/14/2022
Hi,

I'm very sorry, it looks like you signed up for our subscription service by mistake. I've cancelled that subscription and refunded the ***** charge. I hope you have a great day!
Customer response
03/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
03/14/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Be careful what you read this seller is a criminal and plays with words and description of products. I ordered the 3 ear****s pendent gold, rose gold and white gold #******* ***** Then I got charged for another gold pendant and ear****s I never ordered and did not received.26994. ***** Then free a silver pendant with insiders club I dont even know what that is $34.00 ****** I did not order I ordered the free post ear****s for a ***** shipping and got charged for 2 #****** and #****** I order a angel **** #************ Now I see a charge trial over for ***** and I have no idea what that is. What. I read on this site is trial offer. Special price for the first time buyer after that it was the higher price. I. Email about this trial over charge but I have not heard nothing. I was disappointed with the jewelry it was not as describe I could have bought this cheap looking costume jewelry at ******* for ***************************************** their descriptions to deceive people.
Business response
03/14/2022
Hi,
We have record here that you have ordered 9 items with us, all of which have delivered tracking that we are happy to email. I am happy to cancel the subscription you signed up for and refund that as a courtesy, but for any other refunds we would need the items returns to us.
Initial Complaint
03/11/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I found this company on the web. And for the most part, I fell in love with it. But I feel that they try to get over and let me explain and if I am wrong I ask to be forgiven. On March 8 I got charged 2 times for something that I did not buy. I wrote the company to try and get it taken care of. They act as if I did not know what I was talking about I have my back statements. While writing this I went back to make sure and still could not find what I was charged for. Then I was sitting here working and got a letter saying that I was charged for a club and that my trial was over. But here is the thing. I did sign up for the club but it was one price. And I really do not care about the club because they do have some go stuff. But I want to know why was I charged double and they can answer me. Also on their site, you can not cancel an order. I click a ring by mistake I went back to cancel and could not do it. I wrote them and ask them to cancel they said they could not but I could either send it back or they take 50 or something off. Ok, I said ok but this other charge they will not give me an answer. I could not screenshot the bank but I copied it and send it where they took out the money. Now I am a business lady and it's one thing that you must have integrity when it comes down to running a business. I had read many reports on this same problem money been taken out of people's accounts. All I want is my ***** put back into my account just that simple and make sure that the computers do not charge over the amount because that is stealing. And I do love the products. I just want this to clear up that is all I ask. I am disabled I am not rich I am struggling like other people I wanted to buy myself something. Just clean your act up that is all I ask. I have copies of all the letters that I sent I can send them to the BBB
Business response
03/11/2022
Hi,

I'm so sorry that you had that issue, we have refunded the ***** charge and cancelled the subscription. I hope you have an excellent day!
Customer response
03/11/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Hi and thank you but that is not my problem my problem is you took ***** out of my account.
I have sent you all time after time about this. Thank you for the ***** but I want my 39 put back in to the account.
I understand that computers can mess up but I sent the information on BBB as well as to you all.
I am not up set I am going to still keep ordering from you all. I am not going going to give you all no bad report.
But I just want my ***** back. Please go back and look at the pdf that I sent and you will see what I am talking about .
Business response
03/11/2022
Hi,

Forgive us, we had misread your message and we are very sorry. We have refunded the 39-dollar charge as well. These refunds can take up to **** business days to post to your account. Please let us know if you need anything else!
Customer response
03/11/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
********* ******
PS. You guys have a good company. Please keep it clean. As I said I am a business woman. Please contact me I wou

ld to promote the company. Once again thank you no hard feelings.
Initial Complaint
03/09/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 3-1 22 I ordered a pair of earrings for $9.99. They sent the earrings. They also sent a necklace that I did not order. Today 3-8-22 they charged my card $59.99. I have tried to call them and email them with no response. I want my money back as I did not order or want a necklace
Business response
03/09/2022
*************************** ****************** **********
We are terribly sorry; it looks like you signed up for a subscription with us. We have not received any of your calls or emails, but your subscription has been successfully canceled and refunded.

Refunds occur instantly on our end but may take up to 10 business days on your bank's end before they reflect on your balance. I recommend contacting your bank to confirm that time frame.

Please let us know if we can help you with anything else.

Have a great day! Hello there, just a quick update for youwe have cancelled your order and refunded the charge.
Initial Complaint
03/01/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered a 10$ pair of earrings and only earings and they also send 2 emails saying I purchased earings for 10$ and a 59$ necklace that I did not order and no way to contact them this is ridiculous buyers beware it looks like this is the scam they are running
Business response
03/02/2022
Hi ****,

Thank you for reaching out. We have cancelled the subscription. Since the subscription had a 10-day free trial we had not yet billed the *****. Since this is the case, we don't have any refund to issue, nor will you be charged that amount in the future. We hope you have an excellent day!
Initial Complaint
02/28/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have copied and pasted a complaint made by another customer of this company. It is described exactly as it happened to **** purchased a pair of earrings from this company for $9.95 on Sunday December 26,2021.On Monday December 27,2021 I saw I had received two emails. One for the earrings at $9.95 and another for a necklace for $38.I only ordered the earrings.Since an extra item was added I didnt order I called and left a message and sent an email and said I didnt want either item and I wanted a full refund as this was shady and wrong!I was told in an email it was too late as already shipped.I see on this BBB site dated July 12,2021 another customer had the exact same issue and was told that the items didnt need to be sent back and that a full refund would be issued.I want to be given the same response.There are 33 complaints against this company on the BBB website.In addition to finding this site I also just read where this company has a monthly subscription fee. I never saw this or I wouldnt have ever ordered the $9.95 earrings.I also want to make sure if this company intends on billing my card monthly for a subscription I want this cancelled immediately in addition to a full refund and not having to return these items.
Business response
03/01/2022
Hi,
I'm very sorry to hear that this happened. We do try to be upfront with our subscriptions. I have cancelled that and refunded the initial charge to your card. No additional charges will be made. We hope you have a great day!
Initial Complaint
02/22/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered earrings from this business. Paid for and received the items but today I received an unauthorized transaction on my account. I tried to call the company and got a message they are closed call back again. I did not authorize additional money from my account
Business response
02/22/2022
Hi,

I'm so sorry about that, it looks like you might have accidently signed up for our monthly subscription service. I've cancelled the subscription and refunded you the *****. I hope you have an excellent day!
Initial Complaint
02/16/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My credit card was fraudulently charged by Luciana Rose Couture on 2/14 in the amount of $59.95. My account was also fraudulently charged by this company on. 2/4 in the amount of $27. I have never received and product or service from this company. I attempted to contact this company via phone and no answer.
Business response
02/16/2022
Hi,

Thank you for reaching out, we have cancelled your subscription and refunded your purchase. We hope you have a great day!
Customer response
02/16/2022
Good afternoon,

What is the amount of my full refund and can I receive documentation via email?

Best Regards,

****** *****

Customer response
02/18/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
This company charged my credit card ending in **** on February 4th for $27.00 and on February 14th for $59.95. I have never received and product or service from this company. I initially filed a complaint with this company and received the message that I would be refunded. I asked for documentation of the refund and I have not received anything. Additionally, the companies support team is emailing messages stating they can not find my order. That is because I never placed an order with this company. I have attached documentation to my claim that supports all my claims stated above. I would like to receive a full refund with documentation.

***********************

Business response
02/18/2022
Hi ******,
Apologies, one of the refunds did not process properly, both have been refunded. We do not use fraudulently obtained credit cards. If you believe that your card has been used fraudulently, I will highly recommend contacting your bank to have a new card issued.
Initial Complaint
02/15/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 2/4/2022 I made a purchase of $9.95 for a pair of what was described as diamond earrings, my order number is . Now, on 2/14/2022 I was charged $59.95 for a subscription I never authorized, nor do I even have an account with this site (order # ****-****). I have reached out asking for a refund and to make sure I am not charged further by this company for any reason.
Business response
03/08/2022
Hi,

I'm very sorry for the confusion that occurred. It seems you signed up for the subscription while ordering. We have since refunded and cancelled that subscription for you. I'm very sorry and I hope you have a great day!
Initial Complaint
12/28/2021
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a pair of earrings from this company for $9.95 on Sunday December 26,2021.On Monday December 27,2021 I saw I had received two emails. One for the earrings at $9.95 and another for a necklace for $38.I only ordered the earrings.Since an extra item was added I didnt order I called and left a message and sent an email and said I didnt want either item and I wanted a full refund as this was shady and wrong!I was told in an email it was too late as already shipped.I see on this BBB site dated July 12,2021 another customer had the exact same issue and was told that the items didnt need to be sent back and that a full refund would be issued.I want to be given the same response.There are 33 complaints against this company on the BBB website.In addition to finding this site I also just read where this company has a monthly subscription fee. I never saw this or I wouldnt have ever ordered the $9.95 earrings.I also want to make sure if this company intends on billing my card monthly for a subscription I want this cancelled immediately in addition to a full refund and not having to return these items.
Business response
12/29/2021
Hi,

We are sorry for the confusion and have refunded you in full
Customer response
12/30/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

I am satisfied with the outcome of this company.
They gave me a full refund and told me it wasn't necessary to return the items.
Thank you for your assistance in this matter.
Sincerely,
*********************************

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