ComplaintsforLuciana Rose
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Presidential Bar and Presidential coin for $9.95 on 04/18/2022. The $9.95 was posted to my bank on 04/20/2022. I recieved the bar and coin a few days later. Everything was fine at that point. Then I checked my online banking on 04/28/2022, And saw a $29.95 withdrawel from this company . I never bought anything for that price and neither did I join anything. When I made the order # ***** Bar/Coin , That was all I authorized. I would like the $29.95 refunded back to my checking account. I am sixty-nine years old and on fixed income, So the money means a lot to me. I triedBusiness response
04/29/2022
Hi,
I'm so sorry about that, but we are a jewelry company. Based on what you've said, you want to contact the following email address for assistance, ************************** I'm very sorry about that and I hope you have a great day!
Initial Complaint
04/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My credit card is being charged for items that havent been orderedBusiness response
04/28/2022
Hi ***,
Can you email us at *********************************** We would love to figure out which Items you didn't want and get a return label and refund set up for you. I hope you have an excellent day.
Customer response
04/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Tried to email business for return information and email address would not go through
******* ** ***
Customer response
04/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Tried to email company at lulurosecouture.com , but got no response
******* ** ***
Initial Complaint
04/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I woke up to a transaction on my card i did not make ..and the number they have isnt in serviceBusiness response
04/20/2022
Hi *********,
It looks like you might have accidently signed up for our subscription service. I've cancelled the order and subscription and refunded you the charge. I hope you have an excellent day.
Initial Complaint
04/18/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
The company is making automatic purchases to my credit card which I have not authorized and I want them to stop. The unauthorized item they sent did not come with any invoice and no return information.Business response
04/18/2022
Hi *****,
It looks like you signed up for our subscription service 2 months ago. I'm sorry for any confusion, but I've cancelled the subscription and refunded the order. I hope you have a great day.
Customer response
04/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
04/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Placed an order thinking it was just for one item ended up being a subscription order without my knowledge called canceled the original order and I got my refund and then a couple days later they charge my card for a subscription and a merchandise that I did not place the order have no recognition of placing an order and when I called to have it refund it again they refused to refund and gave me the runaround and hung up on me numerous times and then when I try to email them they never respond. And this wasnt the first time it happened under the reviews for the company its happened numerous times throughout the years this companys been running.Business response
04/13/2022
Hi *******,
I just saw your ****** review and sent you an email. Please reply and we are happy to do anything we can to assist you.
I hope you have a great day!
Business response
04/13/2022
Hi *******,
We do state on our order page that the additional item you are selecting is a subscription item. I'm very sorry for any confusion there. We have refunded you in full, you are free to keep the items that you received. We hope you have a great day.
Initial Complaint
04/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I agreed to pay $9.95 for a pair of earrings but was charged $59.95 for a necklace that I didn't want.I mailed the necklace back to ******************, as instructed, but still haven't received a refund.Business response
04/05/2022
Hi *****,
We have cancelled your subscription and refunded you in full. Please let us know if you need anything else.Customer response
04/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************Initial Complaint
04/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I tried to just pay s/h and now Im getting $59.95 for I dont know what. Im not receiving anything and want to cancel everything.Business response
04/05/2022
Hi ********,
If you could call us at ************, we'd be happy to help. I can't seem to find your account in our system, and we'd love to help you find it and refund you. Thank you!
Initial Complaint
03/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On January 24, I made two purchases from Lulu Rose Couture, ******** **. The amounts were $12.00 and $14.00.They furnished me with tracking no. ************************************************************************************************** Which shows the order being sent to ********, *****. (I live in ******, **.) Then On Feb.1 and March 1, I was charged $59.95. The Feb. 1 charge said trial. I didn't sign up for anything. I just bought some jewelry as I have in the past from them with no problems but this time was different. I wrote them and tried to resolve this and they didn't have any record of the transaction but their name is on my bank account for all three dates. I still haven't received the jewelry ordered and I am still out the money charged to me for what I don't know. The Total amounts to: $145.90.I am attaching my correspondence with them and what I am submitting to my bank. Thank You, ***************************Business response
03/31/2022
Hi,
I'm so sorry, I don't see a subscription under your name at all. I will have one of our reps reach out to directly to assist you with finding and cancelling this subscription and refunding that ***** charge. Please look out for an email from us!
Initial Complaint
03/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 3/10/22, I ordered a pair of earrings for ****. I received the earrings and a necklace that I didn't order. Today, 3/20/22, my card was charged ***** with a receipt stating my 10-day free trial is expired. I did not sign up for anything with this company. I want this subscription canceled and a refund.Business response
03/21/2022
Hi,
We are terribly sorry. It looks like you must have signed up for the subscription by mistake. We have cancelled it and refunded you in full. I hope you have a great day!Initial Complaint
03/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I tried to get the pair of earrings for free just pay the shipping and handling well I never finished the transaction because the website crashed so I never got the the earrings or a receipt for the earrings ship and handling but today March 19 I got charged ***** for a necklace or something still no earrings and now no one answered my calls or my email regarding this matter from this companyBusiness response
03/21/2022
Hi,
we are terribly sorry. It looks like you have signed up for our subscription service by mistake. I have cancelled the subscription and refunded you in full. I hope you have an excellent day.
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Customer Complaints Summary
212 total complaints in the last 3 years.
20 complaints closed in the last 12 months.