ComplaintsforLuciana Rose
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Complaint Details
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Initial Complaint
06/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a pair of free earrings from the website. I agreed to pay the shipping charge of $8.95. I received the earrings. I then received a bracelet I did not order and was charged $59.95. I have tried to contact the company and I received no response. I want my money refunded and do not want any additional charges made.Business response
06/26/2023
Hi,
I'm sorry about that, it looks like you signed up for our subscription service by mistake. I have cancelled that, but I do see that a chargeback was initiated, as such we need to wait for that to resolve before any refund can be processed. I hope you have a good day.
Customer response
06/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************************
Initial Complaint
06/22/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased diamond earrings and stud necklace I didn't sign up for a subscription or any other products. I'd like a refund of any products or services. My credit card company is researching these charges.Business response
06/22/2023
Hi,
I'm sorry about that that, it looks like you signed up for our subscription service by mistake. I have cancelled the subscription, however I see you have disputed the charges, so we are unable to refund them at this time, we have to wait for the chargeback to resolve. We hope you have a great day!
Customer response
06/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
06/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Im being charge $59.95 every month that I didnt authorize any of this transactions.. I want this to stop.Business response
06/15/2023
Hi,
Just a quick update, your subscription has been successfully canceled.
Please let us know if we can help you with anything else.
Have a great day!Initial Complaint
05/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a pair of FREE CZ earrings with $8.95 shipping on April 4, 2023. On April 14, they charged an additional $59.95. Have no idea why and have not received anything from them. I want my credit card refunded for the $59.95 ASAP. I will call my credit card company and lodge a complaint and refuse to pay this amount! This is robbery. I ONLY agreed to the original $8.95.Business response
05/30/2023
Hi,
I'm sorry about that, it looks like you signed up for our subscription service by mistake. I have cancelled that, but as you have initiated a chargeback with the bank, we need to wait for that to resolve before your money can be returned. We are unable to refunded while the dispute is being processed.
Initial Complaint
05/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Luciana rose Ordered on: 05/26/2023 05:02am I was charge for something I did not order so I want my refund of *****Business response
05/30/2023
Hi,
I'm sorry about that, it looks like you signed up for our subscription service by mistake. I've cancelled and refunded that for you.
Customer response
05/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************
Initial Complaint
05/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
A few weeks ago, I purchased a promotional pain of CZ's that were advertised as free, with shipping of approx. $8.00. The purchase came with a CZ pendant. A couple of weeks later, I received a 2nd set that I did NOT purchase or authorize. On 5/19 a charge of $59.95 was applied to my checking account. I have no idea what the product was as I neither ordered nor authorized any such amount. The company has no way to contact customer service by phone, only email, which I sent , as yet, with no response. Based on other complaints in your revuewed, this is clearly an ongoing practise of this company, All I want is a reversal of any and all charges, including the original shipping as this led into these clearly fraudulent charges and removal of my name and any personal information attached to any "account" closed. I am, like likely many of their other "customers", am,/ a senior on a severely fixed income and sorely disappointed in this deceitful practice."account" with this company. You shouldn't have to check the honesty of a company with the BBB "before" making a purchase.Business response
05/23/2023
Hi *****,
As was previously discussed with you, you accidently signed up for our subscription service. We have already cancelled your subscription and refunded you. I hope you have a good day.
Initial Complaint
05/22/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I never wanted to be in a trial club or whatever they are trying to do. Just wanted the earrings. Not a membership to anything. Seems like a scam.Business response
05/23/2023
Hi,
It looks like you signed up for our subscription service by mistake. I have cancelled that and it seems that your bank already declined the charge. I hope you have a good day.
Initial Complaint
05/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On May 13, I placed an order through one of their promotions. The first order was in the amount of $102.90 to cover the cost of three pairs of 2 carat simulated diamond studs. The second charge was for $39 even to cover the cost of an eternity ring. My credit card was charged immediately after purchase, and over a week later, I still have not received so much as an order confirmation. I cannot find a valid email address for this company, nor is their customer service responding. I am contacting my credit card company for disputed charges.Business response
05/19/2023
Hi ******,
I'm sorry about that! I'm not sure why you didn't receive any emails but it looks like **** had trouble delivering the package and it is currently being held at a post office for pickup. You can see the details at this link, **************************************************************************************************************
I hope you have a great day!
Initial Complaint
05/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I was charged ***** this morning on my credit card without authorization to do so . I was also charged for and sent a necklace that I did not purchase about a month ago. Would appreciate all being refunded.Business response
05/19/2023
Hi,
It looks like you had signed up for our subscription service. I've gone ahead and cancelled that and refunded the charge.
Initial Complaint
05/16/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I got charged ***** on March 1 and April 6 for jewelry I didn't order and could not get ahold of the company to cancel and get refunded there customer service would not comply for the cancelation and refund I made sure there was no money in my account in May so they couldn't charge me againBusiness response
05/16/2023
Hi ****,
I'm sorry about that, it looks like you signed up for a subscription by mistake. We have cancelled it and refunded that charge for you.
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Customer Complaints Summary
209 total complaints in the last 3 years.
17 complaints closed in the last 12 months.