Reviews

This profile includes reviews for CarCover.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CarCover.com

  Mooers, NY 12958-3708

• 

  carcover.com

  13810 Bentley Pl STE A Cerritos, CA 90703

Review Details

• Review fromDonna D

  Date: 10/25/2025

  1 star
  I ordered a custom/guaranteed to fit (per their site) car cover which is actually a generic cover and does not fit across the back tailgate of the car. The Carcover.com website is misleading as per their warranty/support/returns departments they do not make custom covers. Warranty is a joke! Offered 50% refund and $20 refund for my trouble! Site states Perfect Fit Guarantee: Designed for a snug, accurate fit and backed by a money-back guarantee for your satisfaction. (Copy and pasted from their site). They sent me a second cover stating the first was the wrong one.fits the same, no difference! I wasnt asked if I wanted the second sent, it just showed up in my email as shipped! I am now stuck with 2 covers that wont fit our car. To send back I have to pay shipping on both! Car over.coms site is also a replica of ****************************** which is deceiving to consumers! The agents emails made me feel like he figured I was a dumb female and I didnt know what I am talking about! Pictures are worth 1000 words! He couldnt see the problem in the pictures sent, said dont make custom covers, the cover fits perfectly! Thats a sales tactic as we couldnt get it to fit across the back of the car! Photos to prove it. Now we are out $$ and have 2 covers for no car!

• Review fromWilliam E

  Date: 09/27/2025

  2 stars
  Purchase a outside cover.
  In 2024. Within the first year cover start deteriorate. Material flaked and left material on the car.
  I contacted carcover.com and was instructed to submit $55 payment for the partial warranty.

  CarCover.com

  Date: 09/29/2025

  Hello, please contact ask to speak to Robert or isaac and we will process the replacement simply cover our cost of shipping please contact us ************

• Review fromStefano M

  Date: 08/29/2025

  5 stars
  Hard to imagine negative reviews here. I have only good things to say about carcover.com. Myself family and friends have been ordering here for years. Great service and durable covers

• Review fromdavid z

  Date: 08/27/2025

  5 stars
  Durable, perfect fit, easy to install, great weather protection, excellent value – highly recommend this cover!

• Review fromJason L

  Date: 08/27/2025

  5 stars
  Had an issue with the warranty a few years back and complained, now doing my warranty many years later it was quick and easy! They listened to my complaints and it was completely painless this time around, that’s why I’m making this review. Best company!

• Review fromRobert A

  Date: 08/22/2025

  1 star
  I purchased a Gold Shield 5L car cover that only lasted 16 weeks this spring/summer before degrading. Like others they want to charge pro-rated to replace it. I have never seen a product degrade so fast that had a "Lifetime warranty". This is a scam to get you to keep paying them for poor quality covers.
  They will not even do a pro-rated refund for a product that failed so quickly.
  DO NOT BUY these car covers!!!

  CarCover.com

  Date: 08/26/2025

  Hello,

  
  

  Our policy state that we would replace the cover under the prorated warranty if the cover is defective in any way we would gladly issue a one time free replacement. please reach out to us we will resolve this to your favor you can reach out to me directly ###-###-####
  
  
  
  Thank you 

  
  

  Isaac.c
  
  Carcover.com 

• Review fromGwen B

  Date: 07/28/2025

  1 star
  This company is a fraud. They sell cheap car covers with a lifetime warranty. The covers fall apart in under 1 year and when you contact them for the warranty you have to pay a fee to receive the replacement. The 1st replacement I had to pay $54. Now it's only been 6 months and I contacted them again since it has completely started crumbling and falling apart, making a huge mess everywhere and they want me to pay $72. This is ridiculous and fraud. All lies!!! DO NOT PURCHASE FROM THIS COMPANY.

  CarCover.com

  Date: 08/12/2025

  Hello,
  We apologize for the experience you had with the cover. We would like to offer you a one-time free replacement.
  Please contact us at ************** and ask to speak with Isaac for resolution.
  Thank you.

• Review fromRYAN G

  Date: 02/12/2025

  1 star
  Lifetime warranty? What lifetime warranty. Crazy how you can spend $200+ for peace of mind that the cover will last but only took less than 2 years and the cover is already deteriorating. Asked for warranty replacement and they are charging nearly half of what I paid for the item.

  CarCover.com

  Date: 08/12/2025

  Hello,
  We apologize for the experience you had with the cover. We would like to offer you a one-time free replacement.
  Please contact us at ************** and ask to speak with Isaac for resolution.
  Thank you.

• Review fromLee B

  Date: 12/16/2024

  1 star
  I have purchased a total of four car covers with this company. The very first one being in 2016 that when failed to keep the water out as advertised me thinking that well. I just got a bad one. I didn't go through the warranty process. I just went ahead and purchased another one and also three additional ones for three other vehicles. The most recent being April of 2024. All of the covers I have received within 6 to 8 months or so start allowing water to seep through onto the car. I do not recommend this company. They want to try to offer you replacements for like $84 a piece when they're supposed to have this fantastic warranty that they do not stand behind. More people need to wait on giving reviews until after they've had the product a while because the quality when first received looks good. Give it time these car covers do not hold up. They start chaulking in the sun and then they also start allowing water to seep through onto your vehicle 6 months to a year out

  CarCover.com

  Date: 08/26/2025

  Hello 
  
  
  
  Thank you for sharing your detailed feedback, and I truly apologize for the frustration you’ve experienced. We greatly value your long history with us since 2016 and appreciate the trust you’ve shown in purchasing multiple covers over the years.
  
  
  
  Our covers are designed to be water-resistant and protective, but extended outdoor exposure, sun, and weather conditions can eventually affect performance. That said, your experience of seepage within 6–8 months is not the standard we aim for, and I understand how disappointing this must be.
  
  
  
  Regarding the warranty, our coverage is lifetime but prorated—this means as time passes, there is a replacement cost contribution from the customer, which is why you were quoted $84. However, in light of your long-standing relationship with us, I’d like to make this right:
  
  
  
  We can honor a one-time replacement at a much lower fee, closer to the original shipping/handling rate.
  
  
  
  Alternatively, we can offer you a significant discount on an upgraded cover, which has stronger UV resistance and better long-term water protection.
  
  
  
  If you can provide your most recent order number, I’ll personally review your case and ensure you receive a resolution that feels fair.
  
  
  
  We truly appreciate your feedback—it helps us improve our products and service.
  
  
  
  Sincerely,
  
  Isaac
  
  Customer Care Team

• Review fromSteven G

  Date: 12/10/2024

  1 star
  If I could give no stars I would. This company is the biggest joke on the internet. Not sure why a company would spend money on advertising when they don't have the inventory to cover demand.... it's not like covers have a shelf life and can spoil. 2-4 day shipping... try 4-5 weeks! I flipped out on their customer service this morning because after being baited along for weeks and told "next week" then again "next week" my next answer I got from them was "it's shipping today and you should notice the tracking move on Monday". Now it's Tues and nothing more than a shipping label has been printed... the same shipping label thats been printed since the beginning of NOVEMBER. This morning I called to see what the problem is now and was told "we should have more stock on Friday." This company is run by a pack of clowns.

  CarCover.com

  Date: 08/26/2025

  Hello
  
  
  
  We sincerely apologize for the experience you’ve had. We understand how frustrating it is to expect 2–4 day shipping and instead face long delays and unclear updates—that’s not the level of service we want for our customers.
  
  
  
  Unfortunately, during this period we faced unexpected stock shortages on certain models, which caused delays in fulfillment even after labels were created. That should have been communicated more transparently, and we regret that you were given conflicting timelines.
  
  
  
  We’d like to resolve this right away for you. If you can provide your order number, we will prioritize your shipment or, if you prefer, arrange a full refund immediately.
  
  
  
  Your feedback is extremely valuable, and we are taking steps to prevent this kind of issue going forward. Thank you for bringing it to our attention and giving us the chance to make it right.
  
  
  
  Sincerely,
  
  Isaac
  
  Customer Care Team