Business Profile
Protective Covers
CarCover.comHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Protective Covers.
Reviews
This profile includes reviews for CarCover.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.59/5 stars
Average of 29 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCe W
Date: 12/10/2023
1 starI purchased a car cover from this company (carcover.com) that included a lifetime warranty. When I first contacted carcover.com I was told that even though I had proof that I purchased the car cover; but unless I provided the order number carcover.com would not be replaced. After numerous email replies and a phone call to carcover.com; they acknowledged my car cover purchase. ***** from Carcover.com then informed me that even though I purchased a car cover with a life time warranty there is a limit of 3 replacement car covers. I purchased the original car cover in 2018. In essence I received basically a five year car cover (the covers actually lasted about a year a piece) and purchased a FULL WARRANTY that was NOT HONORED.**************CarCover.com
Date: 08/26/2025
Hello Mr. *****, Thank you for your feedback. To clarify, our lifetime warranty is prorated and includes unlimited replacements—not limited to three. Each replacement is based on the age of the original purchase, which determines the prorated fee. We’d be glad to review your order again to make sure your warranty is applied correctly. Please provide your order details so we can resolve this for you. Sincerely, Isaac ************
Customer Care TeamReview fromDorothy M
Date: 10/01/2023
1 starThese car covers are junk. Mine leaks really bad. I've sent many pictures and all they have is excuses. Even had an actual puddle on the trunk of my ****** **** I am livid. Almost $150 wasted. I'm not done with them yet!!! Oh yeah I bought less than 3 months ago and it leaks more every time it rains.CarCover.com
Date: 01/24/2024
We sincerely apologize for the negative encounter you had with our company. Our priority is to resolve this situation to the benefit of all involved and to ensure your complete contentment. We kindly ask you to get in touch with us directly as soon as possible using the provided contact number: ###-###-#### or you can email me directly at *****@********.com.
Your input is of great importance to us, as we are dedicated to enhancing our services and addressing any concerns. We genuinely appreciate your patience and comprehension regarding this matter.
Thank you sincerely,
Carcover.comReview fromTravis C
Date: 08/22/2023
1 starI purchased a car cover about one year ago from this company. At about the 11 month mark, the cover started to fail. It tore on several corners, and was eroding in several places as well. When I called car cover.com, they referred me to their warranty department. After several email exchanges, I was offered a replacement car cover, which I did not want. To this point, they refuse to refund any money.CarCover.com
Date: 01/24/2024
We sincerely apologize for the negative encounter you had with our company. Our priority is to resolve this situation to the benefit of all involved and to ensure your complete contentment. We kindly ask you to get in touch with us directly as soon as possible using the provided contact number: ###-###-#### or you can email me directly at *****@********.com.
Your input is of great importance to us, as we are dedicated to enhancing our services and addressing any concerns. We genuinely appreciate your patience and comprehension regarding this matter.
Thank you sincerely,
Carcover.comReview fromBrian R
Date: 07/27/2023
1 starThe $161.49 truck cover deteriated within six months of buying it from car cover.com. I contacted them and gave them the order number and they said they couldn't find me in their records. They are simply not honoring the lifetime warranty they advertise. Stay away from these scammer's! They are doing their fathers will, ***** the *****!CarCover.com
Date: 01/24/2024
We sincerely apologize for the negative encounter you had with our company. Our priority is to resolve this situation to the benefit of all involved and to ensure your complete contentment. We kindly ask you to get in touch with us directly as soon as possible using the provided contact number: ###-###-#### or you can email me directly at *****@********.com.
Your input is of great importance to us, as we are dedicated to enhancing our services and addressing any concerns. We genuinely appreciate your patience and comprehension regarding this matter.
Thank you sincerely,
Carcover.comReview fromAseem K
Date: 05/25/2023
1 starThis company does not honor their "lifetime warranty." The cover lasted about a year and a half, and then basically disintegrated. I asked for a replacement and was told it would cost $95 for "shipping." I wouldn't agree to this and they said the lowest they could do is $75. I wouldn't give this company any more of my money. Cheap product, and questionable business practices. Stay away!CarCover.com
Date: 01/24/2024
We sincerely apologize for the negative encounter you had with our company. Our priority is to resolve this situation to the benefit of all involved and to ensure your complete contentment. We kindly ask you to get in touch with us directly as soon as possible using the provided contact number: ###-###-#### or you can email me directly at *****@********.com.
Your input is of great importance to us, as we are dedicated to enhancing our services and addressing any concerns. We genuinely appreciate your patience and comprehension regarding this matter.
Thank you sincerely,
Carcover.comReview fromGerald H
Date: 04/12/2023
1 starThey sent me the wrong cover that i ordered &won't send me their mailing address or respond to any of my emails. I just want to send it back, I don't want to replace it. Terrible ( non existent) customer service.CarCover.com
Date: 08/27/2025
Hi ******,
We’re very sorry to hear about your experience. Please reach out to us directly so we can resolve this for you. You can contact us by email or call us toll-free at **************. We’ll be happy to replace your cover free of charge.
Thank you,
Customer Care TeamReview fromJuan R
Date: 03/06/2023
1 starCarCover.com shipped to us a product that is faulty, not as described and advertised on the website. CarCover.com refused to pay for return shipping label. Charge dispute was open as the product received is faulty, not as described and advertised on the website.Tip for consumers:Be careful with this company.Products used: Car cover.No acceptable customer service No value No return shipping label Poor qualityCarCover.com
Date: 08/27/2025
Hi,
We sincerely apologize for the experience you had. At CarCover.com, our goal is to ensure every customer is fully satisfied with their purchase. Please contact us directly by email or toll-free at ************** so that we can rectify this for you. If the cover you received is faulty or not as described, we will gladly replace it at no cost to you or provide a suitable resolution.
Thank you for bringing this to our attention, and we look forward to making this right for you.
Best regards,
Customer Care TeamReview fromDON O
Date: 02/28/2023
1 starDishonest business practices. Did not honor stated return policy. Would not pay for return shipping. Evasive and contradictory communication. Product not as advertised.
Before I ordered I spoke to representative on phone regarding fit, type of material and return policy. When the product arrived I contacted the company promptly to initiate the return. Instead of return the company offered first 20% and then 50% discounts. When I asked for a return label and full refund the company held me hostage for the return postage which was more than 50% of the discounted value. Free Returns was clearly offered on their website. That is dishonest.
"Hassle Free 30-Day Return Policy and Exchange" (from website) was not.CarCover.com
Date: 01/24/2024
We sincerely apologize for the negative encounter you had with our company. Our priority is to resolve this situation to the benefit of all involved and to ensure your complete contentment. We kindly ask you to get in touch with us directly as soon as possible using the provided contact number: ###-###-#### or you can email me directly at *****@********.com.
Your input is of great importance to us, as we are dedicated to enhancing our services and addressing any concerns. We genuinely appreciate your patience and comprehension regarding this matter.
Thank you sincerely,
Carcover.comReview fromDoug H
Date: 02/15/2023
5 starsSix months ago, I purchased a cover for my car from CarCover.com, and I am thoroughly impressed with its performance. As a resident of Dodge City, Kansas, I've had a hard time finding a durable cover that can withstand the extreme winds in the area. However, the cover I bought from CarCover.com has been able to do just that.
Unlike other covers I've purchased in the past, which would rip within a few weeks due to wind pressure, this cover has elastic bands around its edges and buckle and straps underneath, which prevent wind from getting trapped inside and damaging the cover.
While I haven't needed to contact their support team yet, I did inquire about the warranty when I first received the cover, and the agent I spoke to took the time to explain it to me. This level of customer service was greatly appreciated.
I am extremely satisfied with the product I purchased. I believe it is essential for customers to leave feedback on their experiences, both positive and negative. While it is crucial for customers to post negative reviews when they have had a poor experience with a company, I also feel that satisfied customers should take the time to acknowledge exceptional service or products.
I've already recommended this product to my friends and family in Dodge City. Thank you CarCover.com.CarCover.com
Date: 08/27/2025
Hi ****,
Thank you so much for sharing your experience! We’re thrilled to hear that your cover is holding up well against the strong winds in Dodge City. Our goal is to provide durable protection and great service, and we’re glad to know both the product and our team met your expectations.
We truly appreciate your recommendation to friends and family, and we look forward to continuing to serve you in the future.
Best regards,
Customer Care Team
CarCover.com
CarCover.com is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.