Complaintsfor260 Sample Sale
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased the item in question on 9/14/23- Order # ***SS307825. I also made a previous purchase on 9/8/23 ($167 - Order #*********** ) from the same online retailer. Both orders were delivered on the same day via **** *** sent a delivery notification with a photo showing the packages were left outside my front door in plain sight for everyone to see. When I arrived home there was no packages there. I immediately contacted 260 sample sale and I also filed a claim with ****260 sample sale settled the claim for the items of the $167 order and replaced those items, but they never settle the claim for the Kooples jacket in the amount of $335.34. I received an email from *** in March 2024 that the claim was settled and that I should contact 260 sample sale for my refund. Unfortunately, when you call or email 260 sample sale no one responds back to you and they refuse to settle the claim of the Kooples jacket.Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a 2 piece dress @ 260 Sample Sale in ** on 4/2/24. The cashier did not include the slip to the see through dress. I live in ** and after returning home from **, and many email exchanges with 260, they asked me to send the dress back to ** for a full refund. They supplied the shipping label and I included the dress and the original sales receipt. They received the dress back on 4/30 ***** tracking **********************). Since then, no one has refunded my payment of $145 back to the card and phone calls do not get returned. I have emailed so many times with no resolution. I spent $145 and they need to refund my money back to my card since they have the dress back now.Customer response
06/18/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding 260 Sample Sale has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*********************Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a $300 sweatshirt at the luxury multibrand sale in May 2024 *** and it was only after purchase that I noticed the item was significantly damaged with permanent dye on the inside. I am concerned regarding the health and safety of the unknown substance all over the garment and contacted 260 for a refund/exchange/to rectify the issue. I was told it was my mistake and no returns allowed. The garment I believe does not work as intended and unfit/unsafe for its intended use. I have never encountered such a problem regarding a supposedly brand new piece of clothing that jeopardized health and safety. The garment in my opinion is substantially defective and faulty beyond repair. It should not have been for sale in the first place.260 runs a high pressure flash sales environment and the environment set up by the company made it difficult to inspect products. There was no changing room and little space for the inspection of items since the store was very crowded. Customers were changing publicly in the store. All merchandise (good condition and damaged) were mixed together and the merchant was not upfront in alerting consumers regarding faulty/damaged items leaving customers at their own peril.Customer response
06/07/2024
Better Business Bureau:
At this time, I have not been contacted by 260 Sample Sale regarding complaint ID ********.
Sincerely,
*************Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order with 260 Sample Sale 4 weeks ago: 260SS X Solstice 260SS532797. Since then the order has never been sent out and 260s Sample Sale customer service keeps saying that they cannot do anything about it because the Solstice doesnt communicate with them. I requested a cancelation and refund for this order. They said they couldnt do it because Solstice doesnt communicate with them. I asked what would be their next step. 260 Sample Sale didnt respond in that email. All the communication can be done only by email and it take a few days to get a respond if any. There is no way to call and leave a message, seems like the customer service via phone doesnt work. I need your help pleaseInitial Complaint
02/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order Dec. 14, 2023. Part was delivered roughly two weeks later. However, 3 items were never sent. I waited 6 weeks until I emailed asking for a credit for the missing items. Most emails were ignored, the responses I did get only said they appreciated my patience. Never a resolution. Voice mails I left were not returned. I finally filed a dispute with my credit card, as they clearly are not going to ship or refund my money. Buyer Beware!Customer response
03/02/2024
At this time, I have been contacted directly by 260 Sample Sale regarding complaint ID ********, however my complaint has NOT been resolved because they refuse to issue a refund even though they acknowledge they did not ship all of my order.
[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Customer response
04/03/2024
Better Business Bureau:
At this time, I have not been contacted by 260 Sample Sale regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
12/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a top from 260 Sample Sale. What I received was junk--the buttons were misaligned so much so that the only way to button it left one side hanging down 6" below the other side with a buttonhole that could not be used. Shoddy business. No receipt inside.Initial Complaint
12/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased $289.85 worth of candles (11 items) on August 16. I have exchanged 35+ emails with customer support after the package was delivered to a different location (see ***** image/proof of delivery which was not my building). No action from 260 sample besides thanks for being patient. Happy to provide the 35+ emails over the past 5+ months if helpful. I was also accidentally sent their internal tracking spreadsheet for all their lost items which I've made a copy of and can attach. It shows no updates to my case since October 16th. I have repeatedly asked for a refund and keep being told they have no updates. I never received the ************************** August and I need to be reimbursed.Initial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
These ******* people have been selling fake clothes and shoes to all of their customers throughout their entire franchise for years! And ITS GOT TO ******* **** NOW!!Initial Complaint
10/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
260 Sample sale as a franchise has been selling counterfeit luxury clothing, items and accessories to all consumers in every storeInitial Complaint
09/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
-Place order no. *********** on August 19th. -Order confirmation email said worst case the items would be received in 1-4 weeks -I am past the window and still have no update on order status
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Customer Complaints Summary
33 total complaints in the last 3 years.
16 complaints closed in the last 12 months.