Complaints

• Initial Complaint

  11/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I am extremely disappointed with my ordering from 260 Sample Sale. I placed an order that included a skirt ($59.90) and a necklace ($15.20), which were never delivered. Despite receiving an "expected delivery date" on November 2nd, I never received the items or a tracking number. When I reached out to their customer service, I was informed that I was "out of luck" because their policy allows only a 14-day ***** period from the delivery date to report issues. This is unacceptable, as the items were never delivered in the first place.Their explanationthat their constantly changing inventory and partnerships with various brands make this policy necessaryis not an excuse for failing to deliver what I paid for. Instead of resolving the issue, they essentially told me it was "out of their hands." As a result, I am out the money for these items and left with no resolution.I would strongly advise against purchasing anything online from 260 Sample Sale. If this is how they handle missing orders, customers are at risk of losing money with no recourse. Shopping online should be a safe and reliable experience, but 260 Sample Sale has made it anything but.

• Initial Complaint

  11/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchase a coat from 260 sample sale, I received the coat. The coat was a complete different color. I believe they put the coat on sale to attract buyers but knew what they were advertising online was not pictures correct. The coat is a total different color than what I ordered from online. I was I contact with them and they asked for pictures first then the tag. Once I sent them the picture of the tag sku # they reply back this is in fact what you ordered. I dont look at a sku # or tag when I place and order I look at what advertised online such as the item in this case the coat. No way is this the same color coat at all. I should not be forced to keep a coat that not the same color as i ordered. This is a big company and its not fair for them to scheme people out there hard earned money. I need this to be resolved because its not fair. I have pictures if this will help with this matter. I look forward to hearing from you.

  Customer response

  11/29/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding 260 Sample Sale has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Thursday, September 12, 2024, I purchased a discounted Rolex watch on ************************ during one of their regular limited-time sales. The watch was priced at $5,800, which I paid in full (plus tax) at the time of sale and received a confirmation email for my order. A few hours later, I received an email notifying me that my order had been cancelled, which I had not authorized. When inquiring as to why my order was cancelled, I was introduced to the *** of 260 Sample Sale who claimed that the item was priced incorrectly so the order was cancelled and the item was re-listed on the site at a significantly higher price with the sample sale discount removed $16,500. The company has a clear final sale policy stated on their website, and no ****************** listed on their site or in the the confirmation email I received, and the item was sold to me in good faith. The *** claimed that he "cannot" sell the item to me at that price, but the transaction had already been completed per their own policy the item *was* sold at that price. If I had made the purchase in-store and walked out with the item in a bag, there would be no opportunity to dispute the price it was sold for. The fact that the item has not yet come into my possession is solely due to the fact that the company is failing to uphold their end of this sale because they do not want to honor the price that the item was sold for. He claimed that the pricing was due to an "obvious clerical error" but as a company that is characterized by offering products at below-average-market prices (as that is the nature and purpose of a "sample sale"), the pricing was similarly discounted to the other items in the sale. Even at this time of writing, items available for purchase in the sample sale are listed at upwards of 50% off with markdowns aligned with the one offered on the watch I purchased.I have attempted to resolve this matter directly with the company, but they have refused to honor the original sale.

  Customer response

  10/11/2024

  At this time, I have been contacted directly by 260 Sample Sale regarding complaint ID ********, however my complaint has NOT been resolved because:

  The business delayed response to this issue until the sample sale they were hosting was over, then claimed that they couldn't resolve the issue because they no longer had a relationship with the brand (myGemma) that they held the sample sale for. After my repeated attempts at resolving this with both businesses involved, 260 Sample Sale still claims there is "nothing" they can do, even despite mutually-discussed solutions that would resolve the problem and fulfill the order. On a phone call with the *** of 260 Sample Sale, he made it explicitly clear that, despite the fact that their business made the error, they do not intend to claim responsibility for their actions and remedy the issue as it would cost the company the price difference between what the item was sold to me for and what myGemma dictated that the item should be sold for. At this point, I have contacted 260 Sample Sale repeatedly in an effort to resolve this issue, but their refusal to reach an agreement has made it clear that they have no interest in honoring the sale.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ****** ********

  Business response

  10/16/2024

  Hi *******,
  
  I want to first apologize for any negative experience you had with us while shopping online.
  
  I had an opportunity to look into this further and our team did make an honest clerical error. The error was immediately caught which resulted in your order being cancelled. Our goal is always to be fully transparent. That's why after canceling the order we made sure that our COO reached out to you.
  
  We have extended an offer of store credit for your inconvenience and that offer still stands. I understand that you are looking for the Rolex watch at the original errored pricing, however, we are not able to honor that price and the sale with myGemma has since closed.
  
  We truly value the experience that all of our customers have while shopping with us. You are a valued customer and if you wish to take us up on a store credit please reach out and we will be glad to set this up for you.
  
  Thank you for shopping with us!
  

  Customer response

  10/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business notes that "the error was immediately caught", yet this "catch" occurred more than two hours after I placed my order and received an order confirmation from the business.

  The business also notes that "after canceling the order we made sure that our *** reached out to you." This is untrue. I personally went to one of the 260 Sample Sale locations to speak with someone in person, and I spoke to two different employees, one of whom said she would relay my message to her superior. Only after I specifically requested that I speak with her superior directly did the *** meet with me.
  

  As for their note that they "have extended an offer of store credit for your inconvenience", the store credit offered was 3% of the relisted price, which did little to remedy the situation from a customer service standpoint and nothing to remedy it from an order fulfillment standpoint.
  

  The business also notes in their response that "the sale with myGemma has since closed", which is particularly frustrating because I first reached out to the business with this complaint within an hour of my order being cancelled, and fewer than 4 hours after the sale went live, which means the business had several days to resolve this issue prior to the sale ending.

  All of this has been communicated with the *** of 260 Sample Sale, who continues to offer the same excuses without remedying the situation.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

• Initial Complaint

  09/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  They advertised a brand name product (naked wolf) but sent me a fake product from an imitator brand (nokwol). When I contacted them about this they verified after I sent pictures that it was indeed not the correct brand, but gave me an expiration on the packing slip to send the product back. By the time I could return, they told me it was too late.

  Customer response

  10/01/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by 260 Sample Sale regarding complaint ID ********.
  
  Sincerely,
  
  ******** *******
  

• Initial Complaint

  06/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased the item in question on 9/14/23- Order # ***SS307825. I also made a previous purchase on 9/8/23 ($167 - Order #*********** ) from the same online retailer. Both orders were delivered on the same day via **** *** sent a delivery notification with a photo showing the packages were left outside my front door in plain sight for everyone to see. When I arrived home there was no packages there. I immediately contacted 260 sample sale and I also filed a claim with ****260 sample sale settled the claim for the items of the $167 order and replaced those items, but they never settle the claim for the Kooples jacket in the amount of $335.34. I received an email from *** in March 2024 that the claim was settled and that I should contact 260 sample sale for my refund. Unfortunately, when you call or email 260 sample sale no one responds back to you and they refuse to settle the claim of the Kooples jacket.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2 piece dress @ 260 Sample Sale in ** on 4/2/24. The cashier did not include the slip to the see through dress. I live in ** and after returning home from **, and many email exchanges with 260, they asked me to send the dress back to ** for a full refund. They supplied the shipping label and I included the dress and the original sales receipt. They received the dress back on 4/30 ***** tracking **********************). Since then, no one has refunded my payment of $145 back to the card and phone calls do not get returned. I have emailed so many times with no resolution. I spent $145 and they need to refund my money back to my card since they have the dress back now.

  Customer response

  06/18/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding 260 Sample Sale has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *********************

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a $300 sweatshirt at the luxury multibrand sale in May 2024 *** and it was only after purchase that I noticed the item was significantly damaged with permanent dye on the inside. I am concerned regarding the health and safety of the unknown substance all over the garment and contacted 260 for a refund/exchange/to rectify the issue. I was told it was my mistake and no returns allowed. The garment I believe does not work as intended and unfit/unsafe for its intended use. I have never encountered such a problem regarding a supposedly brand new piece of clothing that jeopardized health and safety. The garment in my opinion is substantially defective and faulty beyond repair. It should not have been for sale in the first place.260 runs a high pressure flash sales environment and the environment set up by the company made it difficult to inspect products. There was no changing room and little space for the inspection of items since the store was very crowded. Customers were changing publicly in the store. All merchandise (good condition and damaged) were mixed together and the merchant was not upfront in alerting consumers regarding faulty/damaged items leaving customers at their own peril.

  Customer response

  06/07/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by 260 Sample Sale regarding complaint ID ********.
  
  Sincerely,
  
  *************
  

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I placed an order with 260 Sample Sale 4 weeks ago: 260SS X Solstice 260SS532797. Since then the order has never been sent out and 260s Sample Sale customer service keeps saying that they cannot do anything about it because the Solstice doesnt communicate with them. I requested a cancelation and refund for this order. They said they couldnt do it because Solstice doesnt communicate with them. I asked what would be their next step. 260 Sample Sale didnt respond in that email. All the communication can be done only by email and it take a few days to get a respond if any. There is no way to call and leave a message, seems like the customer service via phone doesnt work. I need your help please

• Initial Complaint

  02/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I placed an order Dec. 14, 2023. Part was delivered roughly two weeks later. However, 3 items were never sent. I waited 6 weeks until I emailed asking for a credit for the missing items. Most emails were ignored, the responses I did get only said they appreciated my patience. Never a resolution. Voice mails I left were not returned. I finally filed a dispute with my credit card, as they clearly are not going to ship or refund my money. Buyer Beware!

  Customer response

  03/02/2024

  At this time, I have been contacted directly by 260 Sample Sale regarding complaint ID ********, however my complaint has NOT been resolved because they refuse to issue a refund even though they acknowledge they did not ship all of my order.

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***************************

  Customer response

  04/03/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by 260 Sample Sale regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  12/22/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a top from 260 Sample Sale. What I received was junk--the buttons were misaligned so much so that the only way to button it left one side hanging down 6" below the other side with a buttonhole that could not be used. Shoddy business. No receipt inside.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩