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Business Profile

Clothing

Lacoste

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Lacoste's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lacoste has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Lacoste

      551 Madison Avenue, Suite 1300 New York, NY 10022-3264

    • Lacoste

      608 5th Avenue New York, NY 10020

    • Lacoste

      8687 N Central Expy STE N1-1216 Dallas, TX 75225

    • Lacoste

      The Westchester 125 Westchester Ave. White Plains, NY 10601

    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online purchase, the order was divided into 2 deliveries, I only received 1, and I didn't receive the 2nd package, the post office left it outside and not in front of my apartment door, and when I contacted Lacoste I heard that *** post office has closed the investigation and I will not receive my sneakers

    • Initial Complaint

      Date:01/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to make a purchase since yesterday on lacoste.com and my payment isn't authorized. I've already spoken to the banks, I've already spoken to the cards and everything is perfect. The bank authorizes the purchase and then Lacoste cancels the purchase and refunds the amount. My details are all correct. I'm buying from the US site and delivery is in the US. I tried again with a debit card in dollars. The amount came out of my account but the order was not finalized. I contacted sac who told me that because I hadn't made any purchases before and it's a foreign card they won't approve it. this is discrimination. That's all well and good, but you won't approve the purchase? for what reason? Now my money is stuck with you and I no longer have the items I want to buy. I have already complained via chat reference number is ********. I'm on vacation in the *********'ll return to my country on Monday, January 15th. I want to take the presents for my son. I paid the fast delivery fee so that I would have time, but with these problems with you it is difficult.waiting for a solution Sincerely

    • Initial Complaint

      Date:09/15/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased clothes on lacoste.com during Labor Day on September 4 on sale and paid additional 20 USD fee for 2 days delivery. Since then my order is being processed, I have already called many times to lacoste and write complains regarding the order. They keep telling me that they don't know why the order hasn't been shipped but at the same time they don't provide any information regarding shipment day. Also, they told me that they will return my shipment fee on card because of the delivery and some other fee as penalty. Still no reply on mail or actions being taken, almost 10 days and the order is still being processed order number is *********, indicated contact number on website is ***********, email ****************************

      Customer Answer

      Date: 09/18/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and be informed that I received my parcel, however according the the attached updated invoice I should be charged in the amount of ***** USD because of withdrawal of shipping costs. I was charged in the amount of ****** USD and haven't received my money back on card. Could you please assist in clarifying

      Sincerely,

      ************************



       

    • Initial Complaint

      Date:06/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 12, 2023 Placed an order online at www.lacoste.com to take advantage of extra sales and discounts that the company has been sending in email format for the past 30 days, an email a day. Finally decided to take advantage of Fathers Day Sales.Put in Order for 7 items. Full price is $658. Price on Sale $344.73 Your order number : ********* Date : 06/12/2023 Email address : ********************** Delivery type : Standard PAYMENT METHOD : Credit Card *********************** **************** **** Exp. ******* Subtotal $658.00 ***************** $0.00 Sales Tax $0.00 Order Total: $344.73 After a week without any updates I get an email informing me Lacoste has cancelled my order.This is false and misleading publicity. I cannot accept that I put an order in , get a confirmation on all my items and then all of a sudden they are not available.I called and asked, do not cancel my order, I can wait for my items to restock and be sent at a later time. Lacoste informs me this is not possible. Again misleading. Multiple stores in *** area carry these items, checked on their website on date of cancellation. But somehow I cannot get my items at the price I bought them ? Misleading Publicity. Bad Business Model

      Customer Answer

      Date: 07/16/2023

      Better Business Bureau:

      At this time, I have not been contacted by Lacoste regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:06/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 13, 2023, I placed order ********* on ************************************ for 3 items totaling $110.37. Seven days later on June 20, 2023, I checked the status of my order and it was listed as still processing. I called customer service on that same day to get an update and the representative told me that the order should ship by the end of the week. Several hours later on June 20th, I received an email from Lacoste stating that my order was canceled. The email contained vague information on why my order might be canceled including information on items being out of stock. I then proceeded to go on *************************************** and found the same items in my order that were available in my size but listed at a higher price.I am looking for my original order to be fulfilled at the price of $110.37. If items are deemed to be currently out of stock, I am willing to wait for them to be back in stock. The discounted price of my order needs to be honored and not canceled.

      Customer Answer

      Date: 07/15/2023

      Better Business Bureau:

      At this time, I have not been contacted by Lacoste regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:06/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order made about ten days ago. Waited the. No shipping, no communication, not even after my contact via email. Suddenly received a cancellation email today. Not even clear explanation of reasons in the email.Checked back online, items were marked "last item reserved". By who? When I ordered, they ARE available and has continued for so for many days. So reserved by whom? You cancelled my order, gave to them, telling me no inventory now? Would not accept something like "we have bad IT system so it's was actually already out of stock" or "our inventory can change"...

    • Initial Complaint

      Date:06/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have placed the following order ********* totaling over 300 dollars. This was placed June 2nd and I have yet to receive any confirmation that it will be shipped. After reading online that many customers are waiting 3 plus weeks for order to be fulfilled, I decided to cancel my order. When I called, a very rude rep called ***, told me there are no promises it can be cancelled. In other words, they are not fulfilling my order and they are keeping my credit card details hostage. This cannot be legal in any shape or form and customers must be protected from these shady practices. Please help

    • Initial Complaint

      Date:04/28/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Lacoste on April 24, 2023 (order #*********) for a pair of leggings, which is a clothing item and thus, would not be subject to sales tax in the *******************. On the $135.00 tax exempt purchase, Lacoste assessed $8.94 in sales tax, which is unlawful. I immediately reached out to Lacoste for a prompt refund of the sales tax, and they appear to have stonewalled the communication by requesting that I send applicable state laws as a reply to their email so the "correct department" can assess same. The fact that I was unlawfully charged sales tax, the company refuses to look into same, and now, is delaying my ability to be refunded is unacceptable. I ask for an immediate refund of the unlawful sales tax assessed.

      Customer Answer

      Date: 05/23/2023

      At this time, I have been contacted directly by Lacoste regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

      Lacoste said that they processed a refund but my banking institution has not received the refund request  

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/03/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False advertisement - Lacoste is offering their VIP membership club. Level 3 is the top level. I am a member. The site states 2 day free shipping. It also states the following:"Free 2-day Shipping on all purchases on the Site for LEVEL 3 Members, except for Loyalty gift only. As a LEVEL 3 Member, you will enjoy free 2-day shipping on all of your purchases on the Site throughout the timeframe that you are a LEVEL 3 Member, to the exception of purchases including only a free loyalty gift. On purchases only including a free loyalty gift, you will enjoy free Ground Shipping instead. These shipping methods will automatically display as free on the Shipping Page during your Purchase on the Site. However, you have to actively select the 2-day Shipping or Ground Shipping method yourself in order to enjoy this free shipping. They are not preselected by default. Thus, if you do not correctly select them during purchase, you cannot claim them nor a refund for shipping fees to customer service afterwards. There is no limitation to the number of uses of these free shipping methods. This benefit is not available for purchases made in Stores (including Outlets)." However, this is not an option. When I reached out to their customer service ***** I spoke to a "kid" who couldn't care less and gave me another name, when I asked her for her name again.

    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 3xl zippered hooded sweat shirt and sweatpants and it fit perfectly when it arrived.I washed it for the first time, according to directions ( cold water, normal setting with hang dry) and the two items no longer fit, they have shrunk to a size too small.I have tried to request an exchange to 4xl for both items via email, chat and telephone and no one has helped me so far.The order number is ********* on 1/7/23 for $122.43.All I am asking is an exchange for the hooded zip sweatshirt to 4xl and the sweatpants to 4xl. I am not asking for my money back. Is this asking too much?THIS PRODUCT SHOULD NOT SHRINK THIS MUCH. This is beyond normal-especially with cold water like their washing instructions say.

      Customer Answer

      Date: 02/17/2023

      At this time, I have been contacted directly by Lacoste regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       Lacoste told me I will be refunded $122.43 when I place a new order for the same amount or more and I do not return the new order. I did fulfill that requirement. I have asked them to refund me the $122.43 and the said they will, however they still have not  and it has been 13 days since I have received confirmation they would refund me and I requested refund. My credit card/PayPal has not been refunded.

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *********************

      Customer Answer

      Date: 05/09/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Lacoste has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)

      I even emailed my assigned BBB representative a while ago to explain that Lacoste did indeed fix the issue. She never returned my email. Why did no one get back to me. I do not want my complaint to be public. 

      Sincerely,

      *********************

    Lacoste is NOT a BBB Accredited Business.

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