Reviews
This profile includes reviews for Ralph Lauren's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 15 Customer Reviews
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Review fromArt A
Date: 12/05/2023
1 starI placed an order item was received it was the wrong item sent it back and I have not received refund Ralph Lauren keeps say refund was issued
Ralph Lauren
Date: 01/16/2024
We are researching the reported issue the customer has reported.Review fromRon H
Date: 12/04/2023
3 starsMy review is based on an exchange issue I am currently having. I order items under the sale for Black friday and A single hoodie was delivered without draw strings. I have spent a total of 4 hours contacting customer service and being bounced around outlet locations just trying to complete an exchange option. My items where delivered without an Order ID number and because this no Online or retail location has been able to complete something as simple as a return label. Location 100 Premium Outlet Dr. #*** Store ********************************** Plaid patchwork Ticket number ***** Ordered on 11/26/23 Time 4:02pm processed using a Pay by Link below XXXXXX3702 AMOUNT ****** It is understanding that the staff have a serious lack of understanding for the sales process but it is terrible that they have to need to ask the customer to call multiple locations, are giving incorrect information and managers are scarily available. I have not been provided a return label or order ID so I may complete a return/ exchange option online. I do not wish to enter a crowed store just to continue to be disappointed. When It was so easy to order over the phone and pay by link. Yet, when An item is damaged Returning it requires so many hurdles.Ralph Lauren
Date: 01/16/2024
We are researching the reported issue the customer has reported.Review fromJIN C
Date: 11/25/2023
1 starIf I could give it zero star, I would definitely give it zero without hesitation!It's Black Friday and I picked out some clothes for myself, but when I checked out the cashier was told I couldn't buy any of them. I asked them to give me a reason and the cashier didn't answer any of my questions and just gave me a phone number to contact customer service. But at this time, everyone around me can pay for clothes normally, why can't I ?right! This is racial discrimination!I was completely baffled, I had no idea what I had done wrong to be treated like this!I demand an explanation and an apology!Review fromTeresa
Date: 10/15/2023
1 starHorrible experience! It took me more than 30min to drive to your Polo ************* store.Didnt have my size in stock, so I ordered and paid in store. Came in the delivery was the wrong size, paint marking on the shirt and the shirt was not even ironed! Someone just folded like a burrito. Is there no respect for your customers? I emailed customer service and complained. Theres no acknowledgement of the wrongs. Asked me to contact the store directly. Poor service all round!Review fromhello k
Date: 03/20/2023
1 starThey canceled my order when the item was still in stock! I purchased an order at 2 am and wake up around 7:30 to see they canceled my order. Their excuse was, "sorry but they item became out of stock, and you didn't make it to the "order line". Like wow, why have it available and give me a confirmation number that it's been placed just to cancel? There was no remedy, you guys need to learn to update your website in real time instead of wasting peoples time!
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