ComplaintsforSeatGeek

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased tickets on 7/17 for a Yankee game on 7/22 for 515 dollars. I accidentally typed in the wrong email address and therefore do not have the tickets. After multiple calls and chats I still do not have the tickets nor are they willing to refund. They would not allow me to speak to someone to escalate the matter.

  Customer response

  07/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  07/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought 2 tickets to a Red Sox game that were labeled as "aisle seats" on the SeatGeek website and seatmap. After buying them, I happened to look at the official Red Sox seatmap and noticed that not only were they not aisle seats but that they were next to a railing, so essentially the opposite of aisle seats. I immediately complained to SeatGeek seeking a partial refund because I wouldn't have bought those tickets if they hadn't been marked as aisle seats, I would've rather paid for cheaper tickets in that same section. At first SeatGeek insisted that they were, in fact, aisle seats because they were "the first seats in a row" even after I sent pictures of us sitting next to the railing. Then they blamed the Red Sox venue for designating them aisle seats, so I asked the Red Sox ticket office directly if they were aisle seats. The ticket office said no, they are not aisle seats because they are next to a railing. I relayed this to SeatGeek, and then they claimed that the seats were never designated as aisle in the first place. I sent them multiple screenshots of their own website that showed the seats listed as aisle, but they're insisting that not only were the seats not listed as aisle but it's still ***** fault for designating them to show up as aisle. They've contradicted themselves and changed their story so many times it's baffling.

  Customer response

  07/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  They refunded me $79 for the cost of fees.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an 8-pack of resale tickets from SeatGeek on December 16, 2023 for an event which planned for June 28, 2024. The tickets were serving as a winter holiday gift to several friends. The day before the concert, I got the transferred tickets. I received them in three formats: PDFs on SeatGeek which indicated they must be printed; PDFs of screenshotted QR codes via email from a third-party (TicketFire); and digitally on TicketFire. When at the venue, they indicated they needed the printed tickets to scan, so we presented those tickets and all were denied entry. We were sent to the box office to see if we could get reprints, however, we were told by the box office that we did not have a valid tracking number or any valid barcodes so we could not get reprints, nor enter the venue without purchasing legitimate tickets. I purchased 6 replacement tickets - due to the hassle, two people decided to not attend - which cost an additional $867.54 day-of. While this was occurring, I reached out to SeatGeek support. I was assured this was not to this standard, but I have not been followed-up with since and have not received any amount of my money refunded. I was also not provided a phone number or any direct-route of communication to follow-up on this. I am seeking a refund for my tickets which were fraudulent, as well as reimbursement for the higher-cost tickets I had to acquire the day of the event.

  Business response

  07/15/2024

  Hi

  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.

  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************. In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  With regard to our customers complaint, after conducting an investigation into this order's fulfillment our team has completed a refund of order *********** as of 7/10/2024. As a refund of this order has been completed there is no further action required and this matter has been considered resolved. 
  
  If you require any additional or future assistance please feel free to reach out to our team at *****************************. 
  
  Thank you
  Cx at SeatGeek 

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used SeatGeek to purchase two tickets to a concert at the ****** in *********. The week after, they emailed me to say that they made an error and sold me tickets to a different event entirely. This despite getting both a previous confirmation email and having the charge clear my credit card. I asked them to escalate it as I've already planned my flight/hotel accommodations and they didn't do anything other than refund the ticket.

  Business response

  07/15/2024

  Hi
  
  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************. In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  With regard to our customers complaint, after reviewing the purchase information of order *********** we were able to verify that this order was impacted by a technical error that would not have led to this order's fulfillment. Errors like this are rare however our team do take them very seriously, and as a result of our policies this order has been refunded of its full charges as of 7/2/2024. As a refund is the only compensation that can be offered in reference to this type of error, this matter has been considered resolved and there is no further action required. In addition to this, we were able to verify that the error that impacted this order originally has since been resolved and will not impact any future purchase attempts for this specific event. 
  
  If any future assistance is still required please feel free to reach out to our team at *****************************. 
  
  Thank you 
  Cx at SeatGeek

• Initial Complaint

  07/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order # *********** date of event 6/15/2024 I was sold parking ticket that was not authorized by the venue, Therefore I lost out on what SeatGeak charged. Plus, i inquired additional costs. after my first inquiry I was told it would take 3 to 5 business days for response. The responded over 5 days later offering a credit to another purchase. I just want my money back before i file a lawsuit.

  Business response

  07/12/2024

  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************. In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  With regard to our customers complaint, it appears that this was already resolved with our Fan Support team where this was refunded. We consider this matter resolved. If you have any further questions, please reach out to us at ****************************** We will be glad to assist.
  
  Best Wishes,
  CX at SeatGeek

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased tickets for a *************************** concert at the summerfest main stage amphitheater from SeatGeek for June 28th. They were listed as row A section 311. They were actually PLTA which is the back row handicapped section (seat geek doesnt even sell seats in this row as it is **** they have refused to refund my money after bait and switching me. If you need photo evidence please reach out as my file wont upload.

  Business response

  07/15/2024

  Hi ****
  
  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************. In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  With regard to this complaint, after reviewing the ticketing information from order 6P2-2R6R9RP we were able to verify that this order was impacted by a technical error and since has been refunded as of 7/3/2024. As a full refund has been completed in regards to this purchase there is no further action required and this matter has been considered resolved. 
  
  If you require any additional assistance please feel free to reach back out to our support team at *****************************. 
  
  Thank you 
  CX at SeatGeek 

• Initial Complaint

  07/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased 2 physical tickets on June 27th to ****** ************** Race starting July 6, 2024. The tickets were advertised as July 1 delivery on the listing, which is why I purchased, because I was heading out of state July 3rd. I paid for overnight delivery. I contacted support several times received different responses, with one even stating delivery would occur July 1. It is July 1 and I have no tracking number but only the "buyer's guarantee" which states that tickets will arrive before even start. Well, that is misleading (if not illegal, is unethical) as I purchased based on the advertised July 1 delivery date. I was reasonable in that I would accept July 2 delivery as well. I was offered the option of will call but have no confidence that they would be there either, and am being given the runaround. I want a refund/credit for the falsely advertised tickets. I will not show up to the venue without the guarantee of the tickets being there. And, no one can tell me how I would know in advance if the tickets would actually be at will call, if I chose that route.

  Business response

  07/13/2024

  Hi *****, 
  
  Thank you for allowing us to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  
  We feel itd be beneficial to explain how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while remaining fair to both parties.
  
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************. In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  Concerning your complaint, we see you originally placed an order for ****** tickets on 6/27/2024 at 7:54 AM EDT. It was requested these tickets be returned for a promo code using SeatGeek Swaps on 6/27/2024 at 10:59 AM EDT. These original tickets were sent to SeatGeek's headquarters and delivered on 6/28/2024 at at 5:19 PM EDT. A promo code was applied to your account on 6/27/2024, *********************************. 
  
  This promo code was applied to a new order for ****** tickets on 6/27/2024 at 12:34 PM EDT. We created a label on 7/1/2024, tracking numbe* ******************, and this package was delivered to you 7/2/2024 at 10:21 AM CDT.
  
  If you still have questions, we can be contacted at *****************************. 
  
  With this ticket delivery being made in time for the event, we consider this matter resolved. 
  
  Best wishes, 
  CX @ SeatGeek

  Customer response

  07/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  06/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I feel that Seat Geek is trying and willing to scam their customers out of money even though they state that they only resell from trusted resellers. I had originally purchased a ticket for the Ateez concert in ******* on 7/25. My original purchase was a Seat Geek ticket costing $170.22. I then found better tickets through the same site, so I refunded the money for credit, them used that credit and an additional $134.24 to buy a ticket I preferred over the first one. The original purchase was on 6/20 and went through as normal. The ticket I ended up going with was purchased on 6/22 and charged my card. Both of course went through and were complete in my bank statements (neither were pending.) Then today (6/30) a second charge for the $134.24 went through on my account through another purchaser that states Seat Geek ticket but isnt the same one that billed my account originally. I never purchased another ticket through them other than the ones stated above and that are clearly shown on my account. This random charge just put my account in the negatives and its frustrating. I talked to a ***** with their live chat and she insisted on arguing with me and ignoring the facts until I got equally as aggressive with her and she switched the attitude after looking at the screenshots I took of my billing statements. She said she would talk to a higher up and the chat ended there but all of these people have been disputing claims with them and got completely ignored. Im worried that I wont get my money back and dont have the funds to sit and wait a minimum of 10 business days to get any kind of half ***** response from them. I dont want to refund my ticket, I want my money back that they double charged!

  Business response

  07/09/2024

  Hi  
  
  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us.

  
  After conducting a brief investigation into your SeatGeek account and purchase history our team has been only been able to locate and verify two individual charges stemming from the purchases made on 6/20/2024 and 6/22/2024. Moving forward we have had one of our support agents reach out to gather more information in regards to this 6/30 charge so we may provide a resolution to this matter. 
  
  If you have any questions or need further assistance please continue to work with the assisting agent. Otherwise you can reach back out to our team at *****************************. 
  
  Thank you 
  Cx at SeatGeek

• Initial Complaint

  06/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 12, 2024 I used a credit (they call it a Promo Code) with SeetGeek and an additional $91.56 on my credit card to purchase 2 tickets to see the concert 3rd Eye Blind at the ********************* in ************************* on June 26, 2024. They charged my card and I assumed everything was good. An Ad shows up at the top of my email that says SeatGeek.com Official Site I Buy and Sell Tickets I Find 100% guaranteed tickets on SeatGeek for sports, concerts and more.This was a Fathers day gift for my husband. On correspondence from SeatGeek, this is stated by them:Please note that many tickets are not delivered until 48 hours before the event, so if youre more than a couple days out from your event, no need to worry. Heres some more information about ticket delivery: (***************************************************************************************************************************************************)So I waited. The day before we were to leave and drive 10 hours to ******** to attend the concert, I still had no tickets. SeatGeeks is supposed to have the tickets transferred to AXS which is a phone app. It wasnt there. I sent their Rep a screenshot of my AXS account and also the Order History screen which showed No Order In Your Account. I kept being reassured that the Seller was well know and responds quickly. Further calls, chats and mails continued. We left the next morning and arrived in ********. At 5:34 pm 6/26/24 I received an email from ***** I have news from my internal team, they authorized a refund for this order I understand the incoveniences so since you used a promo code for this purchase we would refund that back and the cash used we can issue that back in your original payment method"So....they ruined our little mini-vacation, we incurred costs of vehicle, gas, hotel, food. Promised to return all my money, but instead, kept the $463 and put it back in "promo code" and are claiming they sent $91.50 back to my CC.

  Business response

  07/09/2024

  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies.
  We feel itd be beneficial to provide an explanation of how the secondary ticketing marketplace operates as SeatGeek does not own or generate many tickets that are listed for resale. Rather, when one purchases tickets, they are buying from a third party. Because our customers are purchasing tickets that are owned and listed by individual resellers, our policies are in place to protect both the buyer and seller while still remaining fair to both parties.
  When using SeatGeek, both buyers and sellers are agreeing to the Terms of Use. Which can be found here ************************************. In addition, as part of our Terms of Use, SeatGeek does offer our Buyers Guarantee, found here **********************************************
  
  With regard to our customers complaint, we were able to review the previous interactions regarding this request. While any orders that are returned with Swaps are only eligible for a promo code refund as per the terms of the Swaps Program, and any purchases being refunded are generally refunded back to their original purchase method or as a single-use promo code. In this situation, your refund for Order **********L was returned to the original payment method on 6/25/24, meaning the promo code was returned to your account, and the additional purchase value that came from your debit/credit card was returned to that payment method, and would have reflected on your bank statement in the 2-5 business days that followed.
  We were able to confirm the refund was completed, but with this information in mind, as a one-time courtesy, we were able to remove the promo code from your account that was associated with your previous order, 6P2-7QMJ2KN, and we were able to get this refund issued back to the original payment method associated with that purchase, and you will see that refund on that bank statement in the next 2-5 business days.
  We consider this matter resolved. If you have any further questions, please reach out to us at ****************************** We will be glad to assist. 
  
  Best Wishes, 
  CX at SeatGeek
  

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First time using SeatGeek, made an accident this purchase on May 18, 2024 at 2:28 pm for an OKC basketball game. Immediately after purchase, discovered the game was moved to ******, **. I contacted SeatGeek and Ticketmaster at 2:30 pm to cancel the tickets because I was not in ******. I was informed by both parties that I could not cancel or get a refund. My bank contacted the merchant on May 18, 2024 and have been working to resolve this issue on my behalf. The merchant refused to work with the bank, citing policy. SeatGeek confirmed that the tickets were not used and now state that because the event is too far in the past to issue a resolution. This is fraud! I am charged for services that werent rendered.

  Business response

  07/06/2024

  Hi there,
  
  We see that this issue was taken care of directly with the customer on our end. The event took place move two months ago and we would not be able to offer a refund for this order. We consider this matter resolved. 
  
  However, if you have any further questions, please reach out to us at ****************************** We will be glad to assist. 
  
  Best,
  CX Team at SeatGeek

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩