Complaints

This profile includes complaints for SeatGeek's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SeatGeek

  902 Broadway FLR 10 New York, NY 10010

• 

  SeatGeek

  400 Lafayette Street, 4th Floor New York, NY 10003-6900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase tickets from SeatGeek on December 14, 2022. I selected tickets and was set to purchase them. After the purchase, the seller provides a link to TicketMaster in order to transfer the tickets. TicketMaster has a specific URL. Scammers are notorious for creating similar, but different URLs in order to execute their scams. Not only did I inspect the **** but I called TicketMaster to confirm whether the link provided was legitimate before clicking on it. When I spoke to a representative, they confirmed that what I received was NOT a TicketMaster link. I notified SeatGeek that the link was fake, and that I had confirmed so. I provided them multiple emails and screenshots of the fake link, but they kept insisting I click the link to see if the tickets would transfer successfully. Under no circumstances would they cancel the transaction. They said all sales were final. However I was never offered the product I was attempting to pay for. I was only offered a fake link! I am seeking reimbursement for the tickets I NEVER received. I requested a cancellation IMMEDIATELY upon receiving the fake link, so there was no cost to anybody, no lost sale (as there was never a real product offered), for anyone to incur. They simply needed to protect their customer. I am seeking a full refund of $294.60. All communication from TicketMaster comes from ****************** NOT ***********************. The image below shows the first indication this was a fake.The response I received was "I see there is an option to accept the tickets, can you click the link?" NO! This is a fake link, and SeatGeek repeatedly attempted to get me to click it. Not only were they unhelpful, but they tried to encourage me to click a suspicious link! They cannot be trusted to protect their customers!

  Business Response

  Date: 03/30/2023

  Hi ****,
   
  Once a purchase is made on SeatGeek it is unable to be canceled.  Tickets sold on SeatGeek are sold by licensed ticket brokers that are fully vetted.  If the ticket link did not provide the tickets to you, you would have been protected by our SeatGeek Buyer Guarantee.  You can read more about the Buyer Guarantee here: **********************************************.  However, since the tickets were delivered to you and they were never accepted or attempted to be accepted this purchase is considered all sales final and no refund is available.
   
  Should you have any further questions, please feel free to email ***************************** and we would be happy to help.
   
  Best wishes,
  SeatGeek CX Team

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/16 at 10:14 p.m., I purchased 2 tickets to the **** Men's Bball tournament Round 1 Session 1 in ********. My order number is: ***********. The tickets were for Section 303, Row B and cost $40 per ticket. With service charges, I paid $117.64. I received an e-mail confirmation and another e-mail that included: Because of a security policy at ****************, your tickets must be delivered to you outside the SeatGeek app. The seller of your tickets just let us know that they have transferred your tickets to you. You should now receive an email with a link to accept your tickets. To access your tickets, simply follow the instructions in that email.I never received the subsequent e-mail from the seller. Because the games were scheduled for the following day, beginning at noon, I was concerned that I did not receive the e-mail with the link for our tickets right away, and I began a conversation with the chat feature-- my only way of reaching anyone at the company-- at 11:20 p.m., I spoke with "******." That chat included the following: (8:16:29 PM) **********************************: Okay. I appreciate your help. If you can't reach the seller, will I be reimbursed for the tickets?(8:18:03 PM) ****** : I assure with our buyers guarantee.I still did not receive an e-mail from the seller, and I followed up with another chat, this time with "****," beginning at 12:06 a.m. on 3/17. **** guided me through checking Ticketmaster, but the tickets were not there. As part of the conversation, **** stated:(9:01:24 PM) **** : I appreciate your patience, I have sent an urgent request for retransfer, I will keep an eye on your order through the night, your tickets are safe, the seller sent them but for some reason not hitting your email address The tickets never arrived. At 7:27 a.m. on 3/17, I requested a refund and told my plan to get other tickets (Section 304, Row B). I chatted with "****" at 7:57 p.m. on 3/17. He said my request would be processed in 48 hours. No refund yet.

  Customer Answer

  Date: 03/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/17/2023 tickets to ************* game. I never received the tickets on my phone at the seat geek app. Code ***********. Id like a refund

  Business Response

  Date: 03/28/2023

  Hi there, 
  
  One of our customer service representatives has reached out via email regarding your inquiry. As soon as you have a chance, please kindly respond to your email from ****************************** We look forward to coming to hearing back and resolving this issue with you. 
  
  Best wishes, 
  CX at SeatGeekTell us why here...

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 4 tickets to the March 18th ************** vs. New *********** game on January 17th, 2023.Order ID is **************** I log into Seatgeet app, it says the tickets were transferred to my email. however the tickets are nowhere to be found. The game is starting in 5 hours. No tickets yet.The customer service is not available. Please resolve this asap.

  Business Response

  Date: 03/28/2023

  Hi ********,
  
  We were able to confirm directly with you that you on the day of the event that you received the tickets in time for the game. They had been provided to you directly on the ****** account manager. We consider this matter resolved -- please reach out at ***************************** with any further inquiries.
  
  Best wishes,
  SeatGeek CX Team

• Initial Complaint

  Date:03/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to SeatGeek customer service on 17 March 2023 regarding an accidental purchase. Its very suspicious that you cannot contact them via phone. I reached out via their chat system, and was told that they could not assist me because everything is non refundable? I called IMMEDIATELY after it was booked. Even in the case of accidental booking, its non refundable? I am disputing the charge with my credit card company. That is criminal. There is no way to talk to anyone at this company. Order number ***********. The rep I chatted with was named *****************************. Didnt help me at all. This company is SUPER shady. I even have tickets that I purchased last week and they STILL havent given me my tickets. Ive been reading stories of people who have waited until the day of the event and they still did not receive their tickets.

  Business Response

  Date: 03/28/2023

  Hi there,
  
  It looks like there were 2 authorized orders placed on your account about 12 hours apart, so this was not a SeatGeek error. 
  
  Primary and secondary ticket markets are complex, and most ticket orders cant be canceled or refunded once theyve been submitted to ensure the validity of the tickets youre purchasing. We also have a general policy that all sales are final and our tickets are non-refundable, which the agent was correct in advising you. You do have the option to resell your tickets on a secondary marketplace site in order to recoup your money back. 
  
  We consider this matter resolved. However, if you have any further questions, please reach out to us at ****************************** We will be glad to assist.
  
  Best Wishes,
  CX at SeatGeekTell us why here...

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They are claiming that the ticket purchases are twelve hours apart; however, I did not receive any type of notification of the charge from SeatGeek regarding the ticket purchases until one day later from when they say. I did not get notified that any type of charge went through. This is criminal. Claiming that it is difficult for them to refund because it is a resell market is a joke. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 04/17/2023

  Hi *****, 
  
  While looking into your inquiry, we see that there is an active correspondence with one of our representatives regarding the offering of a buyback as a courtesy in return for a full promo credit on SeatGeek. 
  
  When you have a chance, please kindly respond to the ongoing email. 

  We look forward to hearing back.

  Best Wishes, 
  CX at SeatGeek
  

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  No refund offered. I will just dispute the charge. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:03/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seat Geek is a sleazy company. I had tickets in my checkout that I was considering buying, but I found better tickets elsewhere. Come two months later I found out they processed the tickets without my authorization. I was out around $800 for tickets to a game that I never went to. They never argued they didn't do that, but they were willing to give me a $100 credit. I don't want a credit, I'm not even asking for all of my money back, but I am asking for a reimbursement.

  Business Response

  Date: 03/27/2023

  Hello *****,
  
  We are unable to provide a reimbursement for your order. This purchase was authorized by you as it was placed via Affirm, which means you applied for a loan to purchase these tickets. 
  
  We do not have a price match guarantee system, and would not be able to refund you for finding different tickets on another site. In addition, we offered you a credit as a courtesy since you chose not to use the tickets you purchased.
  
  We consider this matter resolved. If you have any further questions, please reach out to ** at ****************************** We will be glad to assist.
  
  Best Wishes,
  CX at SeatGeek

  Customer Answer

  Date: 03/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I did not authorize affirm.

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 04/30/2023

  Hi
  
  Our system confirms that the customer's order confirmation and fulfillment emails were issued on 8/29/22 shortly after the orders were placed, but were not opened until 10/28/2022. Furthermore our system confirms that the order was placed with an Affirm plan, which can only be completed by the user as it requires personal information and confirmation before being processed. Additionally orders can only be processed at checkout after the customer manually  provides their payment information and selects "Place Order."
  
  As it stands all evidence provided by our system confirms that this order was processed as the result of the user providing their payment information and the personal information requested by ****** and will remain all sales final. If the customer would like to dispute the Affirm loan then they will need to work with Affirm support. 
  
  We consider this matter resolved. If you have any further questions, please reach out to ** at ****************************** We will be glad to assist.
  
  Best Wishes,
  CX at SeatGeek

• Initial Complaint

  Date:03/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to concert in ******* for concert I reside in ******** since then I have been. Diagnosed with a medical condition preventing me not to travel Ive informed seat geek of this and ask for a refund due to my medical situation and they refused to give refund also said they were escalating the issue and never got back to me I cant get exchange refund or Im unable to transfer the ticket to someone else Ive tried to contact all customer support contacts to company and they wont help or give refund Im out of $804.76 for a ticket I cannot use sell or transfer this company should not be able to do this to customers and Im willing to take legal action if necessary

  Business Response

  Date: 03/26/2023

  Hi there,
  While looking into your inquiry,  we see that ll sales are final for ********************** For this event, resale and transfers are not available and due to the All Sales Final policy, we aren't able to issue any refunds or exchanges.
  
  We can definitely understand the inconvenience this causes, and would advise you to sell your tickets on any secondary platform. As it is a popular event, you have a great chance to sell. 
  
  We consider this matter resolved. If you have any further questions, please reach out to us at ****************************** We will be glad to assist. 
  
  Best Wishes, 
  CX at SeatGeek
  

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  How can I sell on another platform when you just stated I cant resell or transfer the ticket I need my money back I have serious medical condition I cannot travel due to doctors restrictions and I need my money for medical expenses please refund my ticket 804& and I cant resell or transfer ticket 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket for parking at *********** in ******* for *******-****** game on March 12, 2023. Approaching the parking assistant she informed me they do not honor SeatGeek tickets. The parking was $55 plus a $23 fee from SeatGeek. We had to scramble to find other parking a half mile from the stadium. The assistant informed ** that they have never accepted SeatGeek but they keep selling them. This is Fraud. Will be contacting ******* legislative representatives to see if SeatGeek can be expelled from doing business in the state.

  Business Response

  Date: 03/27/2023

  Hi there, 
  
  One of our customer service representatives has reached out via email regarding your inquiry. As soon as you have a chance, please kindly respond to your email from ****************************** We look forward to coming to hearing back and resolving this issue with you. 
  
  Best wishes, 
  CX at SeatGeek
  

  Customer Answer

  Date: 04/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]Received two emails from *************************************, both of **************** admission at events.  There was no mention of my complaint.  In my mind they are hoping I will just give up.  This is a sham company selling items they are not authorized to be selling.

   

  * *****
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 04/15/2023

  Hi there,
   
  I see that this matter was already resolved with our customer service team. A 100% refund was issued in accordance with our Buyer Guarantee.
   
  Best wishes,
  SeatGeek CX Team

  Customer Answer

  Date: 04/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets to an event that was then cancelled and asked SeatGeek to issue a refund, which they did in the form of credit towards a future event. However, they also attached an expiration date to that credit and I was unable to use the funds in time. When I recently reached out to them to ask that it be extended, they told me that since it was already extended once, that they could not extent the expiration date again. The issue that I have with this is that I paid money for tickets to an event that was cancelled and I believe that I should have been issued a refund rather than a credit with an expiration date. Even my account shows that a refund was issued for the event, which it wasnt. I am bothered by the fact that SeatGeek would have been refunded for the tickets, but didnt pass that refund along to me as the consumer. Bottom line, given that the event was cancelled, SeatGeek owes me a full refund for the tickets I purchased in the amount of $91.58, and its unacceptable for that refund to be in the form of a promo code with an expiration date.

  Customer Answer

  Date: 03/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for an event in ******* occurring March 3rd, 2023. My flight out of ****** ****** on March 1st was canceled due to weather and I could not make the event. I initially contacted Seat Geek thru the app and requested a seat swap. I was told I would receive a confirmation code to my email which I never received. I also reached out to customer service via email. **************** states they could not find the request for a seat swap but I was eligible to receive a credit. I never received the confirmation code. I have since reached out several times and the issue has not been resolved. I am out of over $800 despite following the instructions given to me. I am unable to contact anyone by phone and constantly being referred to the online chat. I was told on March 9th the issue would be expedited. It is March 15th and I still have not heard from anyone. My Seat Geek order number is **********. They have sent me copies of our correspondence via email and should have it on record.

  Business Response

  Date: 03/26/2023

  Hi ******, 
  
  While looking into your inquiry, we do see there was miscommunication regarding the ***** process on our end, and we have gone ahead and refunded you 100% in the form of a promo code.
  
  This is available for immediate use on your SeatGeek account. If you have any questions on how to apply your promo code, please reach out to us at ***************************** or checkout this helpful article: *****************************************************************************************************
  
  We consider this matter resolved. If you have any further questions, please reach out to us at ****************************** We will be glad to assist. 
  
  Best Wishes, 
  CX at SeatGeek