Complaints

This profile includes complaints for Tickpick LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tickpick LLC

  225 W 34th St Ste 1708 New York, NY 10122-1703

  
• 

  Tickpick LLC

  One Columbus Place, N19D New York, NY 10019-8227

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a ticket and the buyer claimed they did not get the tickets . So tickpick sent me a email telling me to send proof that transferred the tickets I sent them proof they say they were still handling the case its been 2 weeks now . **************** is a joke they just keep giving me the run around .. ****** got payed anything yet they keep telling me this , that its all bs . I had another ticket that I posted but I sold on another platform but forgot to take it off tickpick so they double charged me for the ticket they were supposed to pay me on I dont understand that logic !! They took double my money and still refusing to pay me the rest of my money!! Stay away !!!!!

  Business Response

  Date: 02/07/2025

  The customer successfully claimed their sale proceeds on 1/29/25 and this matter has been resolved. We apologize for the delay.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 5 tickets on 10/24/2024 for the ****** ***** concert in *********** on 10/27/2024 for $17091.86. The tickets were described in the order as: Section 367S, Row B, Seat 2-6. Unfortunately, we were humiliated, distressed and ultimately forced to sit in different seats, which ruined the entire experience. At the concert, we entered Suite 367, and sat in ****** seats 2-6, per the tickets. We were approached by the suite owner/occupant of Suite 366 who told us that our party was in the wrong seats because we were seated in front of Suite 366. We then showed that individual the tickets and said we were rightfully there. That individual then went to get a suite attendant who asked us to move to seats that did not match our tickets. After a 30-minute conversation with TickPick (during the entire opening act), I was advised that the TickPick seats were legitimate and that we had to take it up with the Superdome. Superdome security escorted us into the hall (outside suite) and said TickPick seats were incorrect. Ultimately, TickPick provided NO solution. The Superdome found seats for us to sit in. Then, just as ****** ***** was coming on stage, we were forced to move yet again because we were in someone else's seats. We were then informed by a *** ****** with the Superdome, that due to a renovation, the seat numbering was incorrect. The tickets sold to me by TickPick were seats that did not exist. Because we were sitting in seats that did not accurately match the numbering on the tickets we purchased, we were fearful the remainder of the concert that we would be asked to move yet AGAIN. As a result, our enjoyment of the concert was significantly diminished. Pursuant to TickPick's Buyers Trust Guarantee we request that they issue a refund for the full cost of the tickets, including service fees. We have tried to reach out to TickPick post-concert and they refuse to offer a refund. We missed a good portion of the show due to their incorrect tickets.

  Business Response

  Date: 02/03/2025

  TickPick is a marketplace bringing Buyers and Sellers together and does not have control over a venues personnel or a venues decision to change its seating configuration or layout. Due to mislabeling of the tickets by the venue following a recent renovation, a venue representative relocated the customer and their party to other seats within the suite. The customer and their party were permitted to remain for the entirety of the concert in comparable seating. We are unable to provide a refund for this order and apologize for the inconvenience that occurred at the venue.

  Customer Answer

  Date: 02/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My party and I were relocated on TWO different occasions during the concert. Even though each location was comparable seating, our experience was greatly diminished due to the fact that we had to move multiple times. Also, being told your seats are invalid and being asked to move is humiliating. Each re-seating was time consuming and caused us to miss parts of the show. It was unacceptable for the price paid. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Business Response

  Date: 02/21/2025

  Per Section 9.4 of the TickPick User Agreement, Seat Views/Quality and Ticket Details: TickPick is not responsible for the quality of the specific seat or for the seat location if the venue changes the seating configuration or layout. Once again we apologize for the customers experience at the venue, but we are unable to provide a refund or compensation for the order.

• Initial Complaint

  Date:01/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received different product than ordered

  Business Response

  Date: 02/03/2025

  Per the terms of our User Agreement regarding ticket upgrades: Ticket listings are a representation of actual seat location. Tickets may be substituted with comparable or better seat locations. Actual seat and row numbers may vary from those purchased on the Site. TickPick will always look to upgrade Buyer's tickets when possible and reserves the right to determine what constitutes a "comparable" or "better" ticket for substitution or upgrade purposes. The row upgrade provided by the seller was permitted and we must honor the sale.

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   When the main purpose of a business is to sell tickets, accurate, precise seating locations matter. Exceptions buried in terms and service to a business's primary purpose are at best misleading. I attempted to resolve at least 6 times directly with business and received no satisfactory response

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 02/15/2025

  Unfortunately we were unable to cancel the sale on the seller, as the upgraded row provided was permitted. We hope for the opportunity to provide a better experience in the future.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent the following message to the merchant:Its extremely disheartening that you all do not advise people that there seats have a possibility of having an obstructed view! I paid to take my kids to their first concert and we could barely see the show due to the obstruction. I really hope yall do the right thing and provide some sort of compensation because this is ridiculous! I would not have purchased these tickets had I known the attached photo is what I would have been looking at! Even the freaking screen was blocked smh! I am now being told if the venue did not disclose it then its their fault not the sellers! If I purchased from the venue I would be filing a complaint with them but I did not! I would not have purchased these tickets if I knew this was the view and something needs to be done! I thought TickPick would do the right thing but here I am!

  Business Response

  Date: 02/03/2025

  TickPick requires sellers who list obstructed view seats to include the disclosure on the ticket listing. Any tickets for obstructed view seats will include that information on the tickets. The determination as to whether or not a seat view is obstructed is made by the venue. The tickets for the order in question were not classified as obstructed view tickets by the venue, and we are unable to fault the seller for the customers dissatisfaction with the view from the seats they purchased. We are unable to provide a refund for the order, and apologize for the inconvenience.

• Initial Complaint

  Date:01/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11 I sold a ticket for a concert. The concert was moved to a different venue, but still happened on December 13. On December 24 I receive an email stating my payment is processing. On December 25 I receive an email saying it has processed. And then on December 26 I receive an email that tells me the event is cancelled and I will not be receiving a payout. After weeks of them looking into it with zero response I had to follow up yet again, and was told that I will not be receiving a payout and that decision is final. I was supposed to receive compensation of $64 that I never got.

  Business Response

  Date: 02/01/2025

  The payment for this sale was reinstated, as the tickets for the original location were valid for the new venue. This matter has now been resolved and we apologize for the inconvenience.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I have never received a payment. Issue has not been resolved

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:01/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to an event in 1/5/25 from tickpick and I never received them. I contacted them multiple times to help resolve the issue and got no where. Seller stated he sent the tickets but myself and tickpick could not find them or download them. The seller stated he was gonna resend them and never did. I emailed support and supported finally got him to resend tickets once the even was almost over. Now the seller or the company will refund me my money do to no return policy. But Im not trying to return I want what u paid for but never received!! I have emails and phones calls showing all of these transactions with the company

  Business Response

  Date: 01/28/2025

  A full refund has been provided for this order. We are sorry for the inconvenience and hope to provide a better experience in the future.

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. I am writing to express my dissatisfaction with a recent ticket purchase I made for the ***** game on December 28th. I purchased six tickets for approximately $379 to accommodate my family who will be visiting.While browsing for tickets, I specifically chose an option that indicated lower row seats with seat numbers. However, upon receiving the tickets, I discovered that they were for standing room only, with no designated seats. This discrepancy is surprising and disappointing, especially since other options were clearly labeled as standing room tickets without seats. I deliberately chose the tickets with seat numbers that the system displayed.Despite reaching out to the company to resolve this issue, I have been denied a refund and the service that I paid for has not been provided. I am attaching screenshots and some email correspondence from the company for your review.I kindly request your assistance in resolving this matter. Thank you for your time and attention to this issue.

  Business Response

  Date: 01/16/2025

  The customer purchased six Lower Level Standing Room tickets, which were listed as LOWER S10. Standing Room tickets are tickets with no assigned seats, and typically Standing Room tickets are General Admission and there are no physical seats. When purchasing Standing Room tickets, a customer may be quoted row and seat numbers, however those are for inventory purposes and do not reflect an actual seat location. This is an industry standard. We are unable to provide a refund for this order and apologize for any confusion.

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While I was buying the tickets there were other options stating clearly standing room only which I understood there is no designated seats for these tickets. Thefore I bougth tickets stating LOWER S10 with designated seat numbers. That means the system is able show ticket options without designated seats. So, anybody would understand that if there is a seat number and there is not any information that these tickets are standing only, It is not just confusing but also misleading. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  **** ***** ********
  
  
  
  
   
  

  Business Response

  Date: 01/31/2025

  The venue offers both lower level and upper level Standing Room Only tickets. As private sellers create the ticket listings on our website, it is not uncommon to see a variation in how similar tickets are labeled. In this case, the S10 tickets were not mapped to any particular section on the seating chart, nor does the venue have a section S10. The listing for this order was sufficiently labeled by the seller, and we stand by our position to honor the sale.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold tickets on TickPick for a concert on 10/27/24. The estimated payout was Nov 6th. sale number is *********. I have now contacted TickPick multiple times and they never have a supervisor I can talk to and just state this is in with our review team and cannot give me a reason that I have not been paid. I have also contacted *********** and they have not received payment to be able to help me. I need this for a very important family matter. It is $9350 which is not a small amount. I need this paid out ****

  Business Response

  Date: 12/31/2024

  The sale payment for this order is currently withheld due to penalties owed on a second sale made by the customer that was dropped. Our risk management team is reviewing this case and will communicate directly with the customer to resolve this matter.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 Laker tickets on December 10 2024 totaling ****$ for my birthday weekend . Tick pick informed me that the tickets would be delivered electronically the following day. I received a text message the morning of December 11 saying the tickets were ready to be claimed once I clicked the link and create a Ticketmaster account with the email used to pay the tickets on TickPick with which I did . Once I logged in to view the tickets they were no where to be found . I checked the ****** ticket account manger website , Nothing . I immediately called customer support and they told me they would contact the seller and have them re send my tickets . Its been almost 3 days since with no response . I emailed TickPick directly asking where are the tickets . They told me that they confirmed that the seller delivered them on December 11 which isnt true because I never received an email to transfer my tickets . My theory is that they sent the tickets to a different email . Anyone can edit a screenshot to make it look like they have been delivered . The game isnt until the 15th but the last thing I want to do is pay for ANOTHER set of tickets when I shouldnt have to, and still pay off the tickets I never got thats crazy . I just hope it gets resolved before it gets to that point . I wouldnt be saying all this if I was lying trust me. I just want my tickets

  Business Response

  Date: 12/31/2024

  A full refund has been provided and this matter has been resolved. We apologize for the inconvenience and hope to provide you with a better experience in the future.

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date:Sept. 3 2024 Notified by ******** credit card of suspicious transaction: called and emailed ******** on Sept., 3 and 4th by phone and submitted email disputing the charge. Told them this a Fraudulent charge o my account I never purchased via internet any tickets for any event via this TICKPICK ORG. - I did not purchase for any concert that took place at ************************* on Sept 5 ( tickets presumably were purchased on Sept 3, for an event on Sept., 5 ( Sept 3 is the date I received Barclays Credit card Alert) on Sept, 4 I communicated to ******** these were not my purchases. -******** suspended my account as of Sept 3-4 and provided credit till the case was investigated and issued me a new credit card , new number.credited and started Fraud investigation On Oct 27 - only without any phone call or email from credit company on results of investigation, I received my Barclays statement t with charges of $680 back on my account.- days later Nov 2, ******** credit card suspended the charges of $680.00 on my account to proceed further with investigation and I was waiting to resolve again this time I submitted in writing to ******** investigation team explaining in the time line and asking for proper resolution for fraudulent charges. I asked to request from TICKPIVK vendor evidence of how tickets were purchased and what method what URL or digital information they, TICKPICK has that I purchased tickets?- To date I have not received any data or tracking evidence to prove I purchased the tickets for any event to ********** nor did I attend any event on Sept. 5 2024.Seeking to resolve with your assistance and receive my credit on mu account Barclays Aviator master ************* -Fraud case numbers D-1671301, D-1671310 Thank you in advance for your support to this complaint.I am seeking final resolution and restoring my credit amount of $680.00 Sincerely ***** ********** ************

  Business Response

  Date: 12/26/2024

  TickPick uses a third party fraud detection system that works directly with banks and credit card companies to investigate fraudulent claims. Any information requests should be facilitated between those parties. The customer should contact their financial institution for any updates regarding their case.

  Customer Answer

  Date: 12/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I contacted the business early October by phone that ******** fraudulent team investigating provided me with their phone number.
  My credit card at same time requested the Business TickPick to provide evidence of this transaction charged to my card,  but they never provided any information nor did they advise or connect me to their third party to help me resolve so the fraudulent charges could be resolved .
  TickPick responded, we cant help you your credit card fraudulent department will contact us to investigate further. ******** has been working for three months with my documents provided by me to prove this was not anything I purchased from this vendor. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **********
  
  
  
  
   
  

  Business Response

  Date: 01/09/2025

  The customer contacted our support team on 11/1/24 to request additional information regarding the transaction. This information was subsequently provided via email that same day. The chargeback initiated by the ************** has since been settled in *********************** favor. If the customer (or bank) is seeking additional information, we advise to email our risk management team ********************************** and indicate the specific information being requested. We will provide any information that we can to assist the customer and/or their financial institution.