ComplaintsforEquitable

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Cannot register to see my dental insurance account online. When I try to register it only gives one method of 2 factor authorization, a text or phone call. I enter my phone number and it will not take it. It says it's not an accepted number. WHAT?! I'm sorry, my phone number is what it is. I have also tried my work phone number and it says the same thing!Have tried to call customer service, as it says to do - but you can't communicate with them as the echoes and background noise is too much.I need access to my online account, NOW.

  Business response

  03/14/2024

  Dear ****************:

  
  Thank you for your correspondence received in our office on March 13, 2024 regarding your complaint ID #********.

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next ********************************************** your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I started on short-term disability back on June 2023 and it was exhausted on December 13th 2023;The claim for short-term disability started because of a fracture on my right shoulder.I tried to be proactive and started reaching out to equitable Insurance months prior to the exhaustion of the short-term disability trying to update them with information that I was receiving from my providers and I was told they had updated my records with the information that I had provided and the information of those providers so they will then reach out to them and make the transition between short-term disability to long-term disability as seamless as possible and there was no action needed on my end so just to wait.I have made sure all my providers submit the information that they (Equitable) have requested from them on a timely manner but still it feels Equitable is unwilling to work on my file on a timely manner putting me and my family in a horrible financial hardship. I do have (and is backed by my providers and medical records) the following medical conditions: Short term memory lost (which is getting worst and I am now going to longer periods of time that I am unable to recall or remember). Cirrosis. Neurologic disease - destruction of nerve cells that causes severe pain from head to toe (I am taking Gabapentin of 600mg 6 times a day) - Balance and stability issues and other are waiting on results. Sever depression and anxiety for which I'm taking medication that also causes severe drowsiness and makes me very sleepy. Shoulder fracture that have gotten worst and requires surgery. My work also asked one of my providers to fill out and submit a form called Work Certification Letter were they asked my PCP based on all my medical conditions how long he estimated I was unable to return to work and he stated "Permanently" (I did sent a copy of this letter to Equitable about 3 or 4 weeks ago).Based on the delay on Equitable's Processing and review of my case I have had no income since 12/13/23 (date my short term disability expired), me and my family are currently going through a horrible financial hardship described as follows:-Evicted from the place I was living at as I was unable to pay the rent. - Late on my car payment and reposes process initiated by ****** federal credit union. -late on all my credit cards and payments which caused for me to have to start a bankruptcy process. -Having to cancel my 03/08/24 very needed shoulder surgery due to been unable to pay the $1,500 they want as copay. So now I have to cancel my very needed shoulder surgery and will have to cancel all upcoming follow *** due to not having money to pay for anymore copays which of course is elevating my anxiety and depression levels. I am sure thats what Equitable wanted, to extend to the point I am unable to pay for one more doctor *********** so they can use that as excuse to deny the claim making it seem as i didn't follow up with the providers when in reality they are making it impossible for me to be able to. Please help me, i am at a lost here and just get the run a round from them. I have record all the calls I had with them including one were one of their reps made me feel like I was asking for a loan or trying to get free money and was very rude and condescending. please let me know were I can send those recordings for you to review. I am also thinking about going to the news at this point and seeking for legal help as I don't think at this point this is morally fair or even legal. I don't understand how government allows a company like this to do business. Please help me! -***************************** - ********************** ************

  Business response

  03/01/2024

  Good Morning, 

  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  02/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My mother held an equitable contract ********* and exercised the guaranteed minimum income rider at the advice of her financial adviser in late November 2023 which provides income for her lifetime and for 9 years guaranteed. She passed away shortly thereafter in December and Equitable has denied to honor the **** and even deducted $1500 from her account 3 months after her death on February 1st 2024 claiming it was for that specific feature. In total, she has paid roughly $35,000 for the **** feature which they are now denying.Equitable is not responding to calls or demands to honor her contract and is abusively draining her remaining assets in this account which should be distributed to her beneficiary. Equitable should either honor the **** benefit or refund all money paid for this benefit immediately.

  Business response

  02/22/2024

  Dear **********:

  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Customer response

  03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]
  

    Equitable has made no attempts to contact me and I have called them multiple times, they continue to state that a supervisor will call in 3-5 days yet nobody has ever called me. The company continues to hold the money stolen from my mothers account. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  03/19/2024

  Dear **********:

  
  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next ********************************************** your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1. *************************** and *********************** moved $26,107 into my SEP *** account for 2022 on July 21, 2023. This is past the tax filing deadline of April 15, 2023 unless an extension has been filed, which it had not been. Upon speaking to the advisors, they had erroneously assumed because I was a small business I had filed for an extension without asking me or receiving any evidence of such. I had not filed an extension as my CPA and bookkeeper has all taxes completed by February.2. Calculations should conclude that the most I could put in for my SEP *** in 2022 was $17,404, as my salary was $69,619. With the current filing, I will be responsible for a $540.00 penalty, as well as incurring a penalty for 2023 filings as the $8,703 over contribution would then flip into 2023, pushing me over the allowed limit for this years SEP *** *************** I am ~$40,000 over the allowed limit which would incur a $6,402 penalty.4. Further, I never authorized a 2022 employee contribution and, due to personal reasons, did not want that.5. From this, I would like from Equitable my 2023 employer contribution to be $17,404 to the SEP *** account and a check for $42,596. I would like the illegal 2022 contribution corrected immediately. I asked for documentation clearly showing that the illegal activity was corrected and any other changes required to correct the aforementioned statements have been made. I have not received any response and the office is not responding.

  Business response

  12/18/2023

  Good Afternoon, 

  Thank you for your correspondence received in our office today regarding your file # ********.

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Thank you, 

  ***************************;

   

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Trying to withdraw from annuity .. every time i call I get a different reason it has been rejected customer service people are difficult to understand they refuse to give name .. or allow you to speak to manger this is every yesr for the pass 3-4 years today on 4th day of speaking to them i am being told that i sent the wrong form - the one they sent me

  Business response

  12/08/2023

  Good Morning, 

  Thank you for your correspondence received in our office today regarding your file # ********. 
  

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

   

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Filled a claim for hospital indemnity claim handler was ***** did not attempt to assist with the claim did not contact me for information or handle my claim as assigned. I had to continuously reach out to her and equitable to check on status and find out if they needed mor forms information to complete my claim. ***** would not respond denied the claim without justification stated I was not hospitilized. And I would have to file an apeal she explained the terms of my benefits and during Tue explanation stated payment for observation could not be paid unless over 20hrs which my total observation exceeded this justifying my claim she stated that's not how it works I replied it is in the benefits contract how is this not approved I asked for a supervisor and she stated no and hung up I am now having to restart my whole claim for the mishandling of my claim by *****.

  Business response

  11/20/2023

   

  Dear ********************:

  
  Thank you for your correspondence received in our office November 17th regarding your file# ********. Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next ********************************************** your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a retirement plan with Equitable at my prior employment. I left that employment in 2012. Since 2022 I have tried to roll over my account to my new employment retirement fund, but Equitable has continuously placed roadblocks for me to transfer my funds. I have filled out the form 3 times and they send a letter which arrives conveniently at the end of the 30 day restriction they placed for roll over (for instance, letter dated 10/13 with 30 day end date 10/15 but I did not receive the letter until 10/23 in the mail) to say there is an issue with a signature even though I have discussed the roll over with my prior employment and they have approved it and signed the forms. I feel this is honestly a ploy to keep my money in there accounts where I continue to pay excessive fees. And there is no one willing to help. They will not discuss with prior employment who they have they contract with nor will they extend the 30 days.

  Business response

  10/25/2023

  Dear **********:

  
  Thank you for your correspondence received in our office October 24th regarding your file# ********. Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next ********************************************** your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.

• Initial Complaint

  10/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My mother died, and I am the executor of her will. She had an account at ********************** which needed to be rolled over in a lump sum to me. Since May, I have been attempting to get this done through equitable - I have been handed off to several people. I have filed all and I mean all of the required paperwork with return receipt in hand. after all the required paperwork was in I called a week later to try and follow up. I had to call repeatedly and send email after email, I have counted a total of eight emails and numerous calls. In the last email I had to threaten to get my lawyer involved and I CCed my lawyer on the last email. I finally got a call back from them saying oh sorry I cant help you Im going to have to send you over to somebody else who can help you. This is despite being told that he was the staff person to facilitate this transaction. I am now back to sending emails and making phone calls. At this point I have no choice but to believe that equitable is intentionally trying to withhold this sum of money from us, the beneficiaries. Please help us if you can.

  Business response

  10/05/2023

  Dear *******************************, 

  Thank you for your correspondence received in our office today regarding your file # ********.
  

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Thank you, 

  ***************************
  

   

  Customer response

  10/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  Please see the attached letter I received today.  Obviously, this is in response to our filing with the BBB. In this letter, they claim they haven't received the required information, although I have filed everything that they have asked for.  They also pointed us to our "Financial Representative" for questions, although our original Financial Representative has left the company and their replacement told me in our last conversation that "He can not help me". 

  I've hired a lawyer to take this up with the business and resolve.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  10/19/2023

  Dear **********************:

  Thank you for your correspondence received in our office October 18th regarding your file # ********.
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   
  
  

   

• Initial Complaint

  09/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Equitable is my short term disability company. I was put on leave August 18th 2023. I have had two procedures done, different dates, different doctors Aug 18 2023 (vasectomy) and Sept 7th 2023 (gall bladder) . Both attending doctors have sent required information in. Equitable keeps claiming they need Information. My gall bladder surgeon had put me off until October 9th 2023. And yet equitable only approved until the 10th of September. (Have no idea where they got that date). Equitable is constantly "sending" faxes to wrong numbers. Constantly giving me different answers. Tried calling supervisors and analyst in charge of my case and do not get responses. We are going to lose everything over this!!!!

  Business response

  09/28/2023

  Dear **************, 

  Thank you for your correspondence received in our office today regarding your file # ********.
  

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.  

  Sincerely, 

  ***************************
  

• Initial Complaint

  09/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to get a rollover of a 403b and have had paperwork lost, been on hold for hours, unable to get supervisor help and told they have nothing from me after sending multiple copies of paperwork. I want my money rolled over but it is a dead end every time. What do I do?

  Business response

  09/16/2023

  Dear ******************:

  Thank you for your correspondence received in our office regarding your file # ********, **********************
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩