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Business Profile

Jewelry Stores

Tiffany & Co.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for Tiffany & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tiffany & Co. has 124 locations, listed below.

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    Customer Complaints Summary

    • 125 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased 2 Tiffany ** 18k White Gold Atlas ***************************** Wide Rings for just over $14000.00 the rings are white gold and it needed to be Plated when in 4 months and that finish only lasted for 4 months. The sales representative said it will last fore years.

      Business Response

      Date: 10/16/2024

      Dear BBB,

      We apologize for the delay in responding. The store contacted the client a few days ago and offered to replate the rings thinking about the sentimental value. The clients accepted the offer and will visit the store to have it done. 

      Sincerely,

      ********* *.

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Returned and item purchased, in May of 2024 within 2days of purchase, nothing wrong just didnt like it was a gift. Still waiting for a refund. No call backs from anyone from tiffany jewelry. No resolution and it doesnt look like it will happen very sneeky.

      Business Response

      Date: 07/12/2024

      Dear BBB,

      The item in question has been returned and the client was told the refund would be in the form of a check and take approximately three weeks. The store left a message for the client advising that they will have the check today and will contact them as soon as it arrives.

      Sincerely,

      ********************** 

    • Initial Complaint

      Date:07/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Tiffany South Sea ********************* Pendant for $3928.5(including taxes) on 05/08/2024 as a gift to my wife, the package came on 05/10/2024 night. After I opened the package, there were just gift wraps in the package but not the necklace. And the receipt was also missing from the package.I reached out to Tiffany on 05/11/2024 and they said they opened a case for investigation and needs a couple of weeks to get a conclusion.On 06/18/2024, I received an update from Tiffany saying the investigation was completed and the claim was denied. Tiffany suggested I dispute with my credit card company. I tried to dispute but the dispute was rejected on 07/04/2024.On 07/05/2024, I called Tiffany for the reason why the claim was denied, it turned out that they asked ***** to do an investigation and ***** just gave them my signature and photos of the package. I told them I actually have evidence suggesting the package was opened and taped back but Tiffany said I should have noticed that at the time I started the claim and there is nothing they can do even if I have new evidence now. Tiffany did ask me if I saw the package came damaged at the time I filed the claim but I was not able to tell since the package was opened from the side and taped back carefully. I only noticed this after a closer look but Tiffany never followed up with me on if I have new evidence or they progress on the investigation.

      Business Response

      Date: 07/12/2024

      Dear BBB,

      After further research, we are providing a refund to the client. The refund has been processed and will be returned to the original method. 

      Sincerely,

      **********************

      Customer Answer

      Date: 07/17/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ********



       

    • Initial Complaint

      Date:06/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bracelet last week it showed up, it was not what I thought so I did a return and got in the chat asking if I order a different one before I return my one I received if it could be expedited to be here by today which is June 25th, I was assured that it would be here by 8pm today! Its now 10:42 pm no bracelet I have tracked it and its at customs!! Got back in chat nobody can help me, I have the chat proof confirming it would be here now my daughters graduation is tomorrow and I have no gift!!! I wouldnt have sent the other one back if I would have known, I even offered to pay for it to be expedited same day shipping ******* as they had it in stock! I am not a happy customer this has ruined my daughters graduation as I will have nothing to give her!!!

      Business Response

      Date: 07/15/2024

      Dear BBB,

      We apologize for missing the client's need by date. After thorough investigation, we see that the second order was lost in transit while in the carrier's possession. We have contacted the client to offer a resolution.

      Sincerely,

      **********************

      Customer Answer

      Date: 07/17/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:06/11/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello Sir/madam I bought a necklace at the Tiffany&Co store in the ***************** in *******. I asked to return the necklace to the store credit. Because this necklace has never been worn. It's brand new. The request was refused by the direct manager of the Tiffany&Co. However, she didn't give me any other solution. The store manager was so rude that she didn't even send me off. She said that if I was not satisfied, I would complain to customer service. Then I wrote many emails to the customer service of this company. And got a reply that they only served online orders. Their departments have passed the buck to each other, which has left me with no way to lodge a complaint. I think Tiffany&Co's store in ***************** is very disrespectful to consumers and I have been treated unfairly. I'd like to ask this institution to follow up for me. Thank you for your help!

      Business Response

      Date: 06/25/2024

      Dear BBB,

      The situation has been thoroughly reviewed and the store will be reaching out to the client with a resolution.

      Sincerely,

      **********************

      Customer Answer

      Date: 07/08/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************



       

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Tiffany & Co. regarding their refusal to repair my diamond ring without additional charges. Less than five months after purchasing the ring, a diamond fell out, and I reached out to Tiffany for assistance. Unfortunately, their response was unsatisfactory, and I believe this situation warrants intervention.Details of the Incident:Purchase Date:December 18, 2023 Issue: A diamond fell out of the ring only months after purchase.Contact with Tiffany: I contacted Tiffanys store in Natick Massachusetts and customer service to request a repair under warranty.Tiffanys Response: Tiffany informed me that repairing the ring would incur additional charges, despite the issue occurring within a short time after purchase.My Concerns:The ring is still under warranty, and I expected Tiffany to honor their commitment to quality and craftsmanship.The diamond falling out so soon after purchase raises questions about the rings durability and workmanship.I believe that Tiffany should repair the ring at no extra cost, considering the circumstances.Desired Resolution: I kindly request that Tiffany & Co. repair my diamond ring promptly and without any additional charges. As a loyal customer, I am disappointed by their unwillingness to address this issue satisfactorily.Steps Taken:I contacted Tiffanys customer service via email on April 25, 2024 I provided all necessary details and expressed my dissatisfaction with their response.

      Business Response

      Date: 06/17/2024

      Dear BBB,

      Please accept our apology for the delayed response. Our Product Commitment covers any defect in materials, craftmanship or service. After reviewing the order, it was noted that the diamond was missing due to impact; therefore, the servicing fee was accurate.

      Sincerely,

      ********************** 

      Customer Answer

      Date: 06/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The company claim that there was an impact that caused the diamond to fall out is incorrect. The diamond fell out due to shoddy craftmanship. The fact that the company refuses to reimburse a loyal customer for their manufacturing defect is surprising and incredibly disappointing. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a big fan of the brand and have been collecting their jewelry for years. To fund more pieces I like, I would post some old ones to sell on ******** groups so I can fund for other pieces I like to add to my collection. Today 5/5/2024 I have received an email from ******** saying that your company has filed a trademark infringement complaint to have ******** delete my group and my personal account. Below is the detail of the complaint provided by ********:Report #: *************** Rights Owner: Tiffany & Co.Email: ********************************** Trademark: Tiffany.All the items I posted and shared to other Tiffany fan are all authentic and personal collection bought by me. I don't own the brand name, their trademark, copyright etc and did not have intention to infringe on their trademark/copyright, however, I do own my Tiffany& Co. Jewelries I bought. I need the company to contact me asap to resolve this issue so my ******** account can be reinstated as my ******** account has been disabled because of their complaint and ******** required Tiffany & Co. To contact them before reinstate my account. I feel like I am being unfairly punished and treated for owning Tiffany jewelries and that I cannot sell my Tiffany items if needed without being hit with trademark or copyright infringement claim even though my Tiffany & Co. Jewelries are authentic Tiffany & Co. Items I bought with my own money. I would love to work with the company to resolve this matter. This whole experience is discouraging, devastating and heart breaking. I love Tiffany & Co. And don't want this to ruin my love for Tiffany.

      Business Response

      Date: 10/01/2024

      This matter was resolved directly with *** ******

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 18, 2022 In memoriam and honor of my precious and beloved grandmother I purchased a beautiful strand of pearls ($2900) and diamond heart pendant ($3150) from Tiffany & Co. During a recent wedding ceremony the strand of pearls unexpectedly broke free from my neck with loose pearls scattered around. I understand the do & dont and care for my pearls in addition to having had them professionally examined. After being released from the hospital I reached out to Tiffany & Co. to return and restring my pearl ******** along with examining the diamond heart pendant. April 19th, 2024 I spoke to ****** (****) she never called me back. One week later, April 26th, 2024 spoke to **** he reassured me he could handle (I requested senior leadership) to send me a return label and pick up packaged items (Im disabled) and letter stating the label/package would be insured up to $10,000.00. no label, no letter, nothing and yes I checked spam mail. April 30th, 2024 ***** in **********, ************** center I requested to speak with senior leadership I got lip service their all in meetings I will put in a request for a call back - NOTHING! Today, May 3rd I call corporate ironically routes me to *****. This is the same ***** from one week ago whos acting surprised puts me on a long hold then replying leadership must be in a meetings! I told her to stop talking that I want a call back no later than today and Im filing complaints. I am demanding contact by a member of leadership with an apology acknowledging their utter disrespect and disregard of my valuable time while dealing with very serious health issues. communication support and NO response to my issue and repair of my ********! I am outraged and I vow to never purchase another piece of Tiffany & Co. again!

      Business Response

      Date: 06/11/2024

      Dear BBB,

      The company has gone above and beyond its normal practices to accommodate the client. 

      We have sent her a replacement complimentary item and also sent her a label to have the original one returned for a complimentary restringing.

      With this resolution, this case is considered closed on our end.

      Sincerely,

      **********************

    • Initial Complaint

      Date:05/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order and the item was available Tiffany website. The funds were taken from my bank and order was not fulfilled. The manager than said the item was unavailable and there was nothing they could do but get me another size. Why would I get another size.

      Business Response

      Date: 09/30/2024

      Dear BBB,

      We apologize for the lengthy delay regarding the complaint. This matter was resolved for the client on 5/2/24. A refund was issued to the client since the size she wanted was not avaialble.

      Sincerely,

      ********* *.

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband gifted me a necklace for Valentines Day and it was a bit short. I sent it to have inches added to it and to have it engraved on March 13 2024. More than a month later I hear nothing about them. I have been calling to inquire about it and they keep giving me the run around telling me they are going to send me an email to authorize the changes and I have yet to receive the email. Ultimately I told them to send me the necklace back and they are refusing to do that as well. This is by far the worst customer service I have ever received.

      Business Response

      Date: 04/19/2024

      Dear BBB,

      A repair order was created for the client on 3/19/24. We needed to contact the client to clarify the engraving style and font so we reached out to the client 3/29/24.

      The email with the charges were sent to the client and approved by the client on 4/18/2024.

      The order is expected to be completed and returned to the client on or before 5/13/24.

      An email with the tracking number will be sent to the client when the item ships.

      Sincerely,

      **********************

    Tiffany & Co. is NOT a BBB Accredited Business.

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