Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yext publishes business listings directly to *********, creating significant problems for business owners. ***** is essentially a dead end when it comes to removing or updating listings. Emails and web forms sent to ***** receive no response, leaving businesses with no viable way to correct outdated or incorrect information.Yext, meanwhile, claims they can fix these issuesbut only if you sign up for their service at $500 per year. Even worse, if you stop paying Yext, they revert your listings back to outdated and incorrect information. This not only sends your customers to the wrong physical addresses but also damages your Name Address Phone (NAP) consistency with ******, negatively affecting your search rankings and online reputation.Fyples lack of responsiveness and reliance on Yexts expensive subscription model to resolve these issues is deeply concerning and unfair to businesses trying to maintain accurate information online. (example uploade via pdf).The only viable option appears to be to have the listing completely removed. Yext needs to use the power and authority they exercised to create the listing updated, to delete the listing.

  

  Business Response

  Date: 01/30/2025

  Hi ***, ***** is not part of Yext's publisher network. We'd like to clarify that any listings that aren't powered through our service have not been edited or created by us. We can only update the listings of businesses that have a subscription with us. If you do not have an account with ********************, we are not in possession of nor have we provided any information about your business to any search directories.
  
  Without a Yext subscription, Yext is not locking any of your business data on any publisher within our Knowledge Network. Some may not have a free claim option, which is not a function of Yext. We are certainly not trying to pass the buck here; this is simply what the landscape of local listings looks like. This is why our goal has always been to put the power into the business owner's hands to control their data across multiple platforms. This is why Yext is the leading location management platform. We certainly respect your decision as a business owner to not work with Yext, so we can only point you to the best available outlets within the confines of the publishers you are trying to update.
  
  Yext is not the only way to update your business information online. I have seen the two-pronged approach of 1) reaching out to the sites directly and 2) submitting updated information to data aggregators work for business owners. Admittedly, this approach requires a bit more elbow grease than the Yext platform but is still a viable and free/less costly option. Many search engines compile data from a number of different sources. One of those sources is data aggregators, which are sites that crawl the internet for public records, utility bills, free government feeds, etc. Search engines like ****** then pay those data aggregators to use the information they gathered to make updates to the business listings on their sites. You can use the following contact information to get in touch with the four major data aggregators. Sending your updated business address to them is a good place to start. I
  
  ********** ********************* ***************** ************** ******** ************ ******* ************
  I hope this clarifies the situation. We wish you all the best.
  
  Update 6/12/24
  Hi ******. 
  
  There are no compulsory subscriptions with Yext. If you do not have a subscription and have never had a subscription, Yext has never provided your business data to any platforms. Some publishers may not offer listing updates directly through their platform and so may direct you to Yext for expedited service. Otherwise, they are most likely leveraging data aggregators. Here is a comprehensive list of aggregators and their contacts to submit your business data:
  
  **** **** ********* ********** ******** ******** ****** *************** **************** ****** ******************************* ******* ******** ******** ****** ****************************** ****** ******** ******** ****** ************* **************** ****** ************************* ******* ******** ******** ******** ****** ************** ****** ********************************* ********** ******** ******** ****** ************************************ ******** ** ***** ******** ******** ******** ****** ************** ****** **************************************** ******** ******** ******** ****** ************** ****** ******** ******** ****** ****** ************** ******** ********* ******** ******** ****** ************** ****** *********************************
  
  Thank you.

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I had service with Yext and cancelled it

  Yext was paid, they made the listing. The listing site is non responsive. Yext needs to fix what they broke.
  
  

  Fyple publishes on their site their affiliation with Yext ***********************************************************************

  I paid Yext for 3 years. Then ****** stopped giving SEO juice for low quality directory listings. However, having a lot of conflicting listings, even low level, can hurt SEO.

  At one time Yext made the listing through their affiliate group.Text can remove it.
  

  **Problem , Yext publishes to some sites that only respond to Text, not the public. Then when you leave Yext they do worse than delete they "revert" to some former listing.
  

  Text even published the threatening statement "cancel... service..may revert back ..." If you miss it, you don't realize they have told you: you are renting the directory listings on their affiliate sites. When you leave they will not remove, no , like a bad divorce, they will corrupt your listins, and orphan some so you can't change them on your own.

  
  

   

   

   

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *****
  
  
  
  
   
  

  

  Business Response

  Date: 02/03/2025

  Hi ***,

  Fyple is not in the Yext publisher network. We cannot submit business data to that platform, through affiliates or otherwise. If you believe that ***** is receiving outdated information about your business from ********************************, then I would advise reaching out to Thrive. Yext has not delivered your business data to any publishers since your cancellation. 

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  Ok, it appears you are correct Tryve claims on ***** to be Yext certified for making listings. I will be taking this up with Tryve shortly.

  I will be opening a new complaint about *********************************************************************

  They have two listings and the site has been unresponsive to changes, updates for 2 years of attempted contact now. Our Yext service, when we had it, posted to here, and per the link above continues to post to this day. This one will land squarely on Yext for resolution>

  
  
  Sincerely,
  
  *** *****
  
  
  
   
  

  
  

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I Did subscription Last Tuesday 09/10/2024.I noticed that not everything is synch because high level platform mange my account on ********************.Yext mot issuing refund just to cancel my subscription to renew on 09/09/2025 until then i cant use their service because its operate in the Highlevel.they charge subscription under one business location from two entities.

  

  Business Response

  Date: 09/18/2024

  Hi ***** our Support team has followed up with you twice on this matter. Your business is already signed up through **************. If you would like to discontinue services with them so you can manage your listings directly through your own Yext account, please reach out to them directly at ************** or at ************************************************. Please ask to cancel services effective immediately vs. at the end of the billing term.

  If you'd like to cancel your new Yext account instead and keep services with Highlevel, then please follow up with our Support team requesting a cancellation and refund and they will be happy to assist. 

  Customer Answer

  Date: 10/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi

  I act as the business responde and they are not willing to refund my money.

  I paid for a year and asked them to refund me after two days because of an issue that they can't solve. Please see attached late emails.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  

  Business Response

  Date: 10/28/2024

  Hi *****

  Following up from the message our Support team sent on Oct. 16 confirming that your Yext account has been canceled and fully refunded. Thank you.

• Initial Complaint

  Date:05/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for service I never authorized. I do not even know what this business is . I received an email stating my account will be automatically renewed and I will be charged $499. This is criminal behavior.

  

  Business Response

  Date: 05/20/2024

  Hi *****, your cancellation request was received yesterday and handled within 24 hours by our Support team. Your Yext account has been canceled and will not renew. We've also issued a refund for the time that was remaining on your subscription. Thank you.

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************************************************* ********************************************************** ******** ****** closed for many years. Telephone number no longer in service. Kindly remove listing from online directory. Thank you.

  

  Business Response

  Date: 04/29/2024

  Hi ****,
  
  I hope this message finds you well!

  Any listings that aren't powered through our service have not been edited or created by Yext. We can only manage the listings of businesses that have a subscription with us. Listings can often be created on the web from a multitude of sources, and our mission is to assist business owners with updating and syncing their information across the web.
  
  Since you do not have an account with ********************, we haven't provided any information about your business to any search directories. My best advice is to find the original data provider for the incorrect listings and submit corrections there. Admittedly, this approach requires a bit more elbow grease than the Yext platform but is still a viable and free/less costly option.

  
  One of those sources is data aggregators, which are sites that crawl the internet for public records, utility bills, free government feeds, etc. Search engines like ****** then pay those data aggregators to use the information they gathered to make updates to the business listings on their sites. You can use the following contact information to get in touch with the four major data aggregators. Sending your updated business address to them is a good place to start.
  
  ********** ********************* ***************** ************** ******** ************ ******* ************
  
  Thank you for your understanding. 

  Customer Answer

  Date: 05/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:12/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Review posted for ************************* ******************** on Yext. I am requesting this review removed due to the false nature of the review. The individual *********************** committed personal injury and this should not be allowed

  

  Business Response

  Date: 12/29/2023

  Hi ******, 

  Yext cannot forcibly remove reviews from 3rd party publishers such as ******* If the review is invalid or otherwise violates ******** content guidelines, please flag the review directly on your listing. You can also request the review get flagged by the Yext *********** Services team by reaching out to ******************************************. 

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 6th around 7:00 a.m. I went online to update my ****** MapQuest information. I authorized a payment to ****** MapQuest. I waited for a receipt that never came instead I got an email from this company called y e x t telling me how to use their service. I looked online at my bank information and I saw this company had billed my account I had no idea who they were so I investigated how to contact them the phone number that was provided was not legitimate I found a place where I could start a live chat with a representative I gave this information to the representative and a screen pops up asking for more of my banking information. When I went to tell them I would not be giving them anymore information it said text ended. I tried this several other times and all it out of her does is lead me to a screen that wants more information and then blocks me from texting

  

  Business Response

  Date: 11/06/2023

  Hi *****, we would like to connect with you directly to look into this charge. The best way to get in touch is by going to this link and reaching out to our Support team: *************************************************************

  Please log in with your account email, *********************, and send us a message. A member of our Support team will follow up with you to verify your account details. Kind regards,

  Customer Answer

  Date: 11/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This company makes it impossible to contact them and when I do they send me to a page that ask for my banking information and a dollar authorization I never have or never will authorize them to charge my bank. The company needs to contact me with the information that they have please forward my information to them and they need to find a way to refund me my money that they took unauthorized without getting any more of my personal financial information. I have no idea what this company even is and what they even do all I ever wanted was to update my information on MapQuest which apparently is no longer taking updates

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  

  Business Response

  Date: 12/14/2023

  Hi *****,

  Thank you for connecting with our Support team. As they confirmed with you on November 14, we have fully canceled your Yext account and issued a refund. There is no further action to take on your part and no further billing from Yext. If you have any further questions around Yext or our services, you can always follow up on the last correspondence with our Support team. 

  We wish you all the best.

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past few years I have noticed that my personal cell phone number has been confused with my business number on multiple online search indexes. I have successfully been able to rectify this on most websites, but MapQuest and other sites controlled by yext have not complied with my many requests to change the phone number. When I go to the yext website, there is no way to contact anyone for support, . On the MapQuest site it says that yext will change my information free of charge. But on the yext site they want to Bill me in order to change any information. I'm currently getting 20 to 30 calls a week from customers attempting to contact my business, and still have yet to receive a single reply from yext. At this point I would prefer they remove my business and all contact information from any index they control rather than continue to get these phone calls, or pay for some service I never wanted in the first place.

  

  Business Response

  Date: 09/01/2023

  Hi ********,
  
  I hope this email finds you well! I located an active account for your business that is managed by ********************************. With that being said, my access to your information is limited and I have no authorization to make changes.
  
  Please contact ******************************** directly for any questions regarding your account, including incorrect information appearing on listings, canceling the account and login information. You can find multiple contact options on their website at ************************************. They can be reached at ************** or ************************.

  Thank you. 

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yext is submitting numerous ownership request claims for our businesses on ******* We would appreciate it if Yext stopped trying to steal or listings and ****** them back to **.

  

  Business Response

  Date: 05/30/2023

  Hi ******, we understand your concerns. We did not find any Yext account with the information you provided. If you'd like for us to look into this further, you can reach out to us, providing your business name and phone number, by going to *******************************************************************;

  In the meantime, we'd like to clarify how Yext works. I want to first clarify that any listings that aren't powered through our service have not been edited or created by us. We can only update the listings of businesses that have a subscription with us. If you do not have an account with ********************, we haven't provided any information about your business to any search directories. Without a Yext subscription, Yext is not locking any of your business data on any publisher within our Knowledge Network. Some may not have a free claim option, which is not a function of Yext.

  Yext is not the only way to update your business information online. I have seen the two-pronged approach of 1) reaching out to the sites directly and 2) submitting updated information to data aggregators work for business owners. Admittedly, this approach requires a bit more elbow grease than the Yext platform but is still a viable and free/less costly option. Many search engines compile data from a number of different sources. One of those sources is data aggregators, which are sites that crawl the internet for public records, utility bills, free government feeds, etc. Search engines like ****** then pay those data aggregators to use the information they gathered to make updates to the business listings on their sites. You can use the following contact information to get in touch with the four major data aggregators. Sending your updated business address to them is a good place to start. I

  nfogroup: ********************* 

  Neustar/Localeze: **************

  InfoUSA: ************

  Acxiom: ************

  I hope this clarifies the situation. We wish you all the best.

  
  

  
  

  Customer Answer

  Date: 05/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I am being spammed with management requests from ******************************************. I have denied more than a dozen requests this year alone.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer Answer

  Date: 08/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  That is a lie, but at least you know where and how to contact me if you ever decide to. Until then, I will continue to report my unwanted contact with Yext as it happens.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****  
  
  
  
   
  

  

  Business Response

  Date: 06/12/2024

  Hi ******,

  Checking in on your request. If you are still experiencing GBP ownership issues, please reach out to GBP support at ************************************

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized bill of $150 on my credit card bill. on 1/25/23 I never gave my consent to this company nor ever gave them my credit card information. This Yext ******************** stole my personal information & used it without my knowledge illegally.

  

  Business Response

  Date: 03/06/2023

  Hi ****, we'd like to look into this for you. Please reach out to our support team by visiting *************************************************************.

  We have not found any account under the information you provided in this complaint. Please provide your business name or phone number that *** be associated with the account when contacting support. We look forward to clearing this up.

• Initial Complaint

  Date:02/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/17/22 yext charged my credit card $499.00. I tried to call to cancel the charge as I did not want their services. The phone only sends you to their website. I tried to request a refund there at least twice but got nowhere. I request a refund of $499..00. Their website is help.yext.com. There is no address or direct phone. Now that your site has provided me with an address, I will try a snailmail letter.*************************

  

  Business Response

  Date: 02/08/2023

  Hi ******, we can certainly help you out here. While we don't offer phone support for small business clients at this time, our Support team can definitely look into this for you. We did not find any support request from your email address or from the address we have related to ******************. In order to connect with you, please email us at *********************************** Thank you.