Reviews

This profile includes reviews for Better.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Better.com

  3 World Trade Ctr Fl 59 175 Greenwich St New York, NY 10007-0042

  
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  Better.com

  120 Broadway Fl 5 New York, NY 10271-1100

  

Review Details

• Review frommichelle & hugh v

  Date: 08/19/2025

  1 star
  I had an upsetting experience with Better. I just received a decline email tonight. One issue with it is we voluntarily withdrew my application when we found out the interest rate was going to be over 13% for a home equity loan we really didn't need! The next thing I found upsetting is this email today claiming we didn't have enough income. Well tell that to someone that doesn't deal with lenders all day everyday at work. $290,000+ is enough income to buy a whole $450,000 house much less a $80,000 home equity loan. So after we decided to not do the loan and paid off $30,000 worth of credit card bills our credit score middle is 725. it would be higher but over the weekend, while I was making the decision Better hit us with 6 hard pulls without our consent. keeping in mind we had not decided to accept the loan! So my overall experience with Better was c*** and boarder line dishonest (running hard pulls way too early).

• Review fromChad N

  Date: 08/15/2025

  1 star
  "I wish the name 'Better Mortgage' was true my experience was anything but better.From the start, they failed to follow the contract. They issued a mortgage waiver, then turned around and hired someone unqualified to evaluate the property. They made a huge deal over a water stain that was not an actual issue, which delayed the process and ended up costing my buyer more than the original appraisal.They repeatedly asked for documents they already had even on the day of closing, after the loan was funded, they were still requesting paperwork. It truly felt like no one looked at this file until the week of closing.If the first page of their website isnt enough to raise concerns (proudly touting themselves as the first AI-based mortgage company), my experience should be the final red flag. On the biggest investment of your life, you want to talk to knowledgeable people, not rely on a disorganized ********* not waste your time with this company."

• Review fromRyan B

  Date: 08/04/2025

  1 star
  One of the worst mortgage experiences of my life. They were, slow, misleading, and very unprofessional. It's obvious the underwriters are off shore and VERY unknowledgeable. My simple HELOC was going on without approval for over 30 days. Finally ditched them and got approved in 3 days with another lender. Stay away from this company!

• Review fromRon L

  Date: 07/10/2025

  1 star
  ******** customer service. Their automated dailer, Kept calling me even after they told me they couldn't help me because of the state regulation BS. DO NOT do business with this company! rude call agents! Get some customer service education. This company is a total joke!

• Review fromJonathan S

  Date: 07/08/2025

  1 star
  This company has been calling me for months, I opt out of texts, they still call. Its like thats the sales model, call and terrorize until people give up and use you.PLEASE LEAVE ME ALONE

• Review fromDenver H

  Date: 06/27/2025

  1 star
  I asked for a quote back in February and they have relentlessly spam called me ever since. I've informed the **** that im not looking for a mortgage multiple times and I've asked the ** to put me on a no call list twice in the last week.Their rates are not worth this hassle and harassment.

• Review fromGregory R

  Date: 04/25/2025

  1 star
  Do not use this company. They promise a lot but have made getting a HELOC h*** **************** is not existent. Underwritiers have asked for so many document that were impossible to provide. I eventually fired them as it was impossible to get past the finish line. DO NOT DO Business with these guys!

• Review fromBarbara H

  Date: 03/15/2025

  1 star
  Don't go with this mortgage company. I lost out on my appraisal fee of $750 when the lender told me from the beginning that if my loan did not get approved in the end that my appraisal fee would be refunded to me. After submitting all the necessary documents to the lender, they emailed me about 3 days before loan was supposed to have closed to tell me that my loan wasn't approved after all. This not only wasted my time, I'm out $750 which I need back. I told the lender that I did not misunderstand what was told me in the beginning about the appraisal fee. If they do a lot of miscommunication to potential customers, it's no wonder I see they have numerous complaints about this mortgage company. I DO NOT recommend this company for any type of loans.

• Review fromPatrick F

  Date: 12/20/2024

  1 star
  Definately would not recommend this company. What a waste of time. We make over 500k a year. The upoads/loan get stuck on apple card with $175.00, that not derogotory, on a card with 40k credit limit. We get stuck speaking to some people in ***** for hours. finally resolved there was no balance owed. Meanwhile we get an email that if we want to lock in the rate it will cost $100 per day until loan closes. Utter non sense, especially since rates went down yesterday a quater point. They are incapable of reading a tax return other than a 1040ez form. All I can say is don't waste your time.

• Review fromAmir E

  Date: 10/29/2024

  1 star
  I chose Better Mortgage because they had the lowest interest rates when I looked at the list on NerdWallet. I would not choose Better again after my experience working with them. My loan consultant that I worked with was mostly responsive and easy to talk to. Unfortunately the loan coordinator who the loan was handed off to to complete the processing seemed to be incompetent. The coordinator barely returned any of my calls or emails, which can cause terrible anxiety when you're getting close to the closing date and there is radio silence on the other end. So, here's my review:Pros:- Self directed since you are responsible for uploading all your documents to the website - Easy web interface to use to complete tasks Cons:- Seemingly mundane tasks, such as picking your signing date and location can block important things like releasing preliminary closing documents to the title company. I got stuck in a catch-22 where the title company was saying they needed the closing docs in order to assign me a signing date/time/location.- Coordinator isn't proactive in calling you when there are tasks that are blocking important things (like the one mentioned above). So, your loan can sit idle and you won't even know.- Tasks are sometimes rigid where I had a lot of back/forth between my home insurance provider and Better because no one on Better's side would pick up a phone and talk to the home insurance **** A task was sent back to me because they wanted proof of insurance where the home insurance provider says that they usually issue the policy close to closing.- "Rate lock" is just that -- in parentheses. I had my rate changed twice on me. Initially I was told I shouldn't have gotten the rate that I locked as it was too high. Then after being moved into a lower rate I was told that there were too many credits being given to me. Finally, I was moved into another yet lower rate and was told this was required due to regulations, etc. In the end a VP had to step in to help.