Reviews

This profile includes reviews for Better.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Better.com

  3 World Trade Ctr Fl 59 175 Greenwich St New York, NY 10007-0042

  
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  Better.com

  120 Broadway Fl 5 New York, NY 10271-1100

  

Review Details

• Review fromArnold V

  Date: 10/22/2024

  1 star
  Complete Chaos...steer clear! don't say you havent been warned. They preapproved me in minutes then, the trouble came. they gave me the runaround from the start, I went forward with the sale based on the pre-approval and headed to closing. just when i thought it was a done deal, they "restructured" my loan 3x (yes, while in closing). I get the feeling that they knew exactly how much I had to put down and were going for more, their first attempt was to get 10k more down and when that didnt work, they said 5k more (my initial down was 20k). My real estate agent even commented on how strange this all went down. Finally, after they ultimately denied me, (at my request) I salvaged my earnest money and rushed to try to get financed with another company (still in closing with 2 extensions). I found an amazing local company to help me out and life is good again. I wish i had read these reviews BEFORE dealing with Better.com PLEASE PLEASE PLEASE save yourself from doing business with them....you will thank me later. I wish i could give less than one star!

• Review fromDean R

  Date: 09/19/2024

  1 star
  They have poor communication with its customers and with each other. They asked for the same documents over and over again. Two month long ordeal with them.

• Review fromChelsey G

  Date: 08/23/2024

  1 star
  PREDATORY LENDING, BEWARE!!We just closed on a HELOC through Better Mortgage and had a truly awful experience. Initial communication was great as we were shopping lenders, including being promised a fast close. As soon as we committed to Better Mortgage that quickly changed. Our negative experiences included no communication from our lending officer and constant delays due to issues and mistakes we only found out about via text message or our initiating contact with the company upon things not progressing. Sometimes our communication was never responded to; sometimes our "processing expert" responded to us by stating it would likely be faster for us to investigate unanticipated delays ourselves. Little mistakes included being repeatedly asked for information already provided. Bigger mistakes included the wrong house being appraised, a situation we were told could increase the points we were initially quoted and also pushed our timeline outside of our initial interest lock. Better Mortgage also transferred $600 too much into escrow, yet another "mistake" we had to discover on our own that resulted in our funds sitting in escrow for three business days. There was no excuse for the mistake taking three days to be resolved, especially with Better Mortgage using its own escrow company for closing. And like other mistakes made along the way, not once did our loan officer or anyone from the company call us to check in, give any update, or apologize! We feel Better Mortgage is engaging in predatory lending practices to hook people into working with them through misleading advertisement of fast closing, delaying the underwriting process in order to secure more fees, and then holding onto escrow funds for as long as possible to accrue interest.

• Review fromSekalet X

  Date: 07/25/2024

  1 star
  Don't fall for their Pre-approvals. its fake. soft pulls and they call you immediately telling you that you are pre-approved. The literally give you false hope. then they go through the hole fiasco and get you to lock in your rate. once you do, you pay for your appraisal right then and there before you can lock your rate.Once you do that, now you wont be able to get a hold of anyone. Your loan officer will ghost you as much as they can. your new coordinator will be completely useless with zero communication.Then, they put you through to underwriting to get denied in underwriting for items that should of been caught up front by the loan officer. They are quick to get you in the door. Their underwriters are not knowledgeable to handle complex financials. If you are a standard W2 person. then you might be ok. but if you got businesses, self employed, K1's. You will be screwed because they dont understand the more complex financials and will not know how to compute all those IRS forms.at that point, you will be denied and they will no longer care. they will no longer call you or care to move you pass the hurdle.Again, they do fake pre-approvals. i got mine in 30 seconds. too good to be true? it is. its fake. no one can give you a pre approval for a mortgage in 30 seconds unless its fake.

• Review fromAaron Y

  Date: 07/24/2024

  1 star
  BEWARE OF BETTER MORTGAGE! Read all the one star reviews. These are the reviews that you should pay attention to. Better is really very far from better. Stick with your primary bank or a local lender if you actually want to close your loan. Better Mortgage is a loan mill that could care less about their customers. While they have what looks like a fancy website they are extremely unprofessional. They will promise the moon - like the quick approval you get on that fancy website - to get you signed up, then waste your time, and in the end not close your loan. Really, don't be fooled. You cannot trust what they tell you.

• Review fromSyed R

  Date: 07/08/2024

  1 star
  We recently closed a mortgage with Better.com and they demonstrated a severe lack of professionalism and foresight. The cumulative impact of these issues not only disrupted our plans but also caused significant stress and frustration. ******************************* and ********************* assisted us during the application process. The closing date for our mortgage was pushed a day earlier, and while I understand that unforeseen issues can arise, the series of problems we experienced were entirely unacceptable. Below are the specific issues we encountered:**Power of Attorney Issue: I had a work trip scheduled and requested ******** if I could ***** him the power of attorney (POA) to sign on my behalf, since he was the primary person on the mortgage note. ******** provided us with a POA draft and confirmed that completing and notarizing it would suffice. However, at 4:45 PM the day before the closing, ******** informed us that her attorneys advised her that specific language needed to be included to the draft. This last-minute revelation forced me to cancel my work trip to attend the closing, causing significant inconvenience and stress.**Delayed Employment Verification: ******** waited until 3 PM the day before the closing to verify my partner's employment, despite the requirement to do so 10 days before closing. This last-minute action added unnecessary stress and uncertainty to an already challenging process since she couldn't get a hold of HR less than 18 hours before closing.**Repeated Document Requests: ******************************* repeatedly asked us to upload the same documents, despite them already being available on the portal. This lack of organization caused significant frustration and wasted our time, highlighting a severe inefficiency. We expect a formal apology that we never received and a detailed explanation of the steps Better will take to prevent such issues in the future. We will also be reporting Better to other agencies if no response is received.

• Review fromDerek S

  Date: 06/06/2024

  1 star
  I used better as my mortgage company for a house purchase that just completed, barely...Better was absolutely fantastic up until I locked my rate with them.The second I locked my rate, I could never get anyone on the phone. It went from full availability to work through things to maybe one time slot open a week and a half out Even when booking those times slots I would get the call from better 20 minutes late!Better also could not seem to understand due dates, which for a mortgage company is a massive deal. Any time something was due, whether it be a mortgage commitment or even the closing itself, Better showed no sense of urgency. The only way I got any documents from them was cold calling thier public line over and over until someone would finally look into what was going on.To top it all off, Better almost completely screwed up my closing costing me the house.Less than 24 hours before hitting the closing table, I called better to make sure everything was still set. Of course, when I get them, my cash to close had gone up 20% from the night before. Less than 24 hours before closing...I spent the better part of that day on the phone and on hold with Better trying to get an answer on why the cash to close went up so steeply, and also why it happened less than 24 hours before closing....After hours, literally hours, of pain staking calls, being passed from person to person, they finally had their mistake pointed out by my title company.Had someone from my title company not taken the time to go through line by line with better, this would never have been caught.

• Review fromEileen G

  Date: 05/14/2024

  1 star
  Delayed closing by allowing 14 days to pass with no intervention or urgency on getting a simple insurance doc. Continued to text my 'coordinator' with NO response - screen shots of numerous unanswered texts. Finally reached out to Better management only to have them respond that the coordinator had it handled. I hope someone is actually listening to those recorded lines because the coordinator finally reached out to me to tell me she stopped responding to me because she didn't want to upset me?! My **** Estate agent finally was able to assist in getting the docs that Better was unable to acquire. I log on to portal to see that closing date pushed out...with no communication from Better. The loan estimates through out AND the initial closing document was missing $13K of prepaid HOA fees...thank goodness for my TITLE company balancing and explanation!! Only to be told the *** before closing that because closing date was pushed out, I was now responsible for the extra days of interest and that if I question that, it would delay closing even more and that my Better rep would work with management to see that I would be compensated with a gift card 'or such'. Guess what??? Moved forward with close and when I questioned Better about compensation, because they never followed up with me...NO COMPENSATION was approved by the 'team' SKETCHY...0 score for 0 integrity

• Review fromAnkush M

  Date: 05/03/2024

  1 star
  Highly unprofessional processors. They delayed resolving issues on their end, and then in the end told me to use my credits to buy down interest rates and add more funds, otherwise closing will be delayed. Processors were highly impatient and unprofessional. Zero customer centricity.

• Review fromkirsty L

  Date: 04/24/2024

  1 star
  Absolutely awful for HELOC loan. Stay away!!! They require a mandatory large initial withdrawal that they assure you that you can pay back immediately if desired, and then they take up to several weeks or more to set up your repayment account, resulting in your having to pay interest on that large advance that you didn't want immediately anyway (which was my case). I consider this a material misrepresentation if not an outright fraudulent practice. Unwilling to assist once it is passed off to loan servicing center, and next to impossible to reach anyone by phone; slow to call back and slow to resolve. Do not use them for HELOCs.