Business Profile

Online Retailer

TeePublic

Complaints

This profile includes complaints for TeePublic's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

148 total complaints in the last 3 years.
51 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business is promoting antisemitism. Theyre promoting shirts with Palestinian colors with a paraglider. Which is the new moniker for antisemitism. The massacre of October 7, when Hamas paraglided in to the music festival in ****** and raped and killed innocent festival goers. This needs to be addressed.
Business Response
Date: 05/07/2024
The Legal team has been made aware of this issue and will begin investigating the matter. If you have any additional information, such as design links or storefronts to investigate, please do not hesitate to reach out to us via the Contact Us page: *********************************************************************************************
Initial Complaint
Date:04/29/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with TeePublic back on April 10th 2024. 17 days later and I havent heard a word from the company. I reached out to their customer service, and they never responded back. I feel like I am being scammed.
Business Response
Date: 04/30/2024
The **************** team was able to reach out this morning and will be working with the customer to resolve this matter. We look forward to making this right.
Customer Answer
Date: 05/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************
Initial Complaint
Date:04/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the owner of the trademark of the band The California Honeydrops and there is an entire website selling counterfeit merchandise of ours without our approval that we found through ****** search. We are asking that you help report this and take the site and/or items down. l. It is our understanding that the site owners are directly selling and profiting a lot from these items. We have contacted them to no avail. Please help. Our store: ************************ All rights reserved.
Business Response
Date: 04/25/2024
After receiving initial correspondence yesterday, April 24, 2024, the Legal team responded to the inquiry and let the rightsholder's representative know that the designs reported have been taken down. If there are any further questions, the Legal team can be reached at *********************************
Initial Complaint
Date:02/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For some reason this company keeps sending me merchandise I never bought. I never once created an account, bought anything from this business. I tried contacting them but it seems like I keep getting an automated response. I want to know why I am getting free merchandise and how they got my address(not *** based).
Business Response
Date: 02/22/2024
It looks like the team was able to confirm that the packages received were gift orders placed for the complainant. Our apologies for the confusion! Do let us know if you have any other questions via **************************
Initial Complaint
Date:02/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********'s Concerns with TeePublic - BBB Complaint I am writing to express our deep concern and frustration regarding the termination of our ******** account on **********************, which occurred on January 31, 2024. We believe in transparent communication, and as partners, we expect clear explanations when issues arise.Our Journey Our engagement with TeePublic began on April 9, 2023, gradually progressing to full utilization by August 18, 2023. Unfortunately, on January 31, 2024, our account was abruptly terminated without detailed clarification.Our Artworks Our artworks, generated using platforms like Ideogram, Nightcafe, Playground, and Creative Fabrica, adhere to TeePublic's terms and conditions. We are willing to address any concerns and promptly rectify any potential violations.Account Termination The termination letter on the same day as a sale notification was perplexing. We have meticulously reviewed TeePublic's terms and conditions without identifying any apparent violations.Revenue and Balances Despite selling 24 products and generating $48 in revenue over six months, we only received $24 in our Payoneer account, leaving a balance of $24 with TeePublic. We request the prompt release of our balance on the 15th, consistent with your payment schedule.Request for Resolution We implore TeePublic to communicate openly, providing specific details about the alleged violations. Additionally, we urge the release of our balance and the reinstatement of our ******** **************************** Complaint In light of the challenges faced and the lack of resolution, we are compelled to file a complaint with the Better Business Bureau (BBB). This will allow for a thorough investigation and resolution of the issues we've encountered.We believe in fair and ethical business practices and hope to find an amicable resolution to our concerns.Sincerely,******************* ********
Business Response
Date: 02/22/2024
************** is the only team that can assist with this inquiry and they cannot do so via this forum. They've been made aware of your inquiry and should respond to you once they reach you in their work queue.
Customer Answer
Date: 02/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I want to express gratitude for the updates and your dedicated efforts in resolving this issue.
I have attached documents encompassing the correspondence between Teepublic and ******** from January 31st, 2024the day of the account termination notice. Our swift response to Teepublic's legal team on the same day prompted a reply, requesting us to fill a form with relevant information. We completed the form twice, providing additional details about our art generation links.

The information you shared with us seems to be the only correspondence received from Teepublic since January 31st. We find this concerning, as we have sent several letters (attached) to them without receiving any response. It would have been fair for Teepublic to directly inform us that they are working on our case, but unfortunately, they didn't, indicating a lack of concern.

While we understand the need to wait for their response, we seek your advice on the next steps if we do not receive any communication from them in the coming weeks. Teepublic did not specify a time limit for their response.

Thank you for your assistance.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Customer Answer
Date: 03/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
We recently received correspondence from ******** at TeePublic support dated March 4th, 2024, informing us of our account's violation of their terms and conditions regarding intellectual property rights. Despite our efforts to seek clarification, they conveyed their inability to assist further. Attached are our exchanges with TeePublic from March 4th to 14th, 2024.

We are deeply concerned about TeePublic's lack of transparency and apparent pattern of account terminations just before payment dates. If TeePublic genuinely aims to resolve this matter, we suggest:
1) Terminating accounts after clearing outstanding balances.
2) Providing evidence of the alleged design violations to the account holders.

In our recent communication, we reiterated our request for our $24 balance, which we rightfully earned. TeePublic has yet to address this directly, instead reiterating their initial response.

We seek only what is owed to us: our balance.

Thank you for your attention to this matter.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 03/20/2024
************** is the only team that can address this inquiry and they cannot do so via this forum. They have been made aware of this inquiry and will be in contact once they reach this inquiry in their work queue.
Initial Complaint
Date:02/12/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order these products u see and I got a invoice of the order u see was available to use that day I try enter it now and it doesn't work for me check my order it show up in red and said it doesn't match when I email company they want me to reach out to someone else instead of them
Business Response
Date: 02/12/2024
The **************** team is in the process of gathering information to assist this customer and will reply once they have information for this customer.
Initial Complaint
Date:01/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the 23/1/2024 (******** Date), i woke up that morning and found that my Teepublic Seller account has been deleted due to 'violation of terms and conditions'. I made sure that all my works are made in accord to the terms and conditions and did not violate any copyright law to the best of my ability.The main designing platform that i used are Canva and Placeit. I have read through the terms and conditions in those platforms too before designing anything. All in all, it's very sudden that my 300 designs seller account got deleted without any warning or explaination. I wrote to their customer service but got no response.Is there any way that i can get my account back? It has over 300 designs in it, it's my hardwork. Please let me know and help me in this matter.My account name/ID is: *********&Cheese Teepublic account ********************************************
Business Response
Date: 01/24/2024
This inquiry can only be addressed by ************** and they cannot do so via this forum. They've been made aware of this inquiry and will get back to you once they reach you in their work queue.
Initial Complaint
Date:01/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 11th TeePublic abruptly closed my account and banned me from their platform without any kind of explanation whatsoever, out of the blue. At the time I had a balance of $178.00 for my sales over the month of December, and the fact that they closed my account before the end of the last day of the month was very suspicious to me, but since artists earnings are deposited on the 15th of the following month and I honestly did not believe the company would steal from me, I decided to just wait until January 15th, and check my PayPal account to see if my earnings were deposited. They were not. This is theft and I'm looking to resolve this through BBB, but I am definitely willing to go into legal action if necessary. I just want what is rightfully owed for my sales. I want to make it clear that I have recorded proof of every single sale I have made for the month of December because not only do I keep every comission e-mail TeePublic has ever sent me, but I am also the person who enters each and every sale.My setup is meticulous such that every order goes through me, so I have also have every single order confirmation to corroborate how much the website owes me. I also have my legal paperwork of my art designs that sold the most during the month of december, so there is no copyright infringement or violation of *******************
Business Response
Date: 01/18/2024
************** is the only team that can assist with this matter and they cannot do so via this forum. They've been made aware of your complaint and should be in contact once they reach your inquiry in their work queue.
Initial Complaint
Date:12/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 3 times with this company and had a quality control issue of some kind each time.1. The product came damaged the first time. It was stickers and the stickers had holes in them.2. I ordered shirts and got free shipping benefits for the amount of money i spent. The postage bag it came in looked used and was completely open when I went to get my package. My item (a hoodie) was slightly wer 3. I ordered a hoodie at size 3XL based off of the side charts provided by the company and received a medium with a tag that said 3XL my mom, a seamstress, measured the garment and it measured as the companys large.4. The company sent a replacement which was a medium posing as a 3XL.Im done playing the game of going back to their website to find the link to complain
Business Response
Date: 12/20/2023
We're sorry to hear of your experience with TeePublic. Refund requests can be sent to the team via the Contact Us page: **********************************************. Once the request is received, the team will get this sorted for you.
Initial Complaint
Date:12/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a shirt for my son-in-law for Christmas with the logo: 'May the Algorithym Be You'. It arrived looking like it had been worn and washed for a year. Much of the yellow lettering had been worn off. I tried to contact the seller: Tee Public via 'Chat'. All I get is a message to 'make out form above'. There is no apparent 'above'. I tried to contact them via 'support link' twice and got no where. One of the requests is that I enter the order number on the receipt they 'sent'. I saved it to a folder on my pc and tried to open it but nothing opens! I have been scammed! 'Sent merchandise that is totally unacceptable and unable to register my complaint. The BBB needs to be advised that Tee Public is an bad site and others need to be warned!
Business Response
Date: 12/08/2023
The customer's inquiry has been received and it will receive a response once the team reaches it in their work queue. Thank you!

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TeePublic is BBB Accredited.