Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LexisNexis

  230 Park Ave Fl 7 New York, NY 10169-0935

• 

  LexisNexis

  118 W 20th St New York, NY 10011-3627

• 

  LexisNexis Risk Solutions

  1100 Alderman Dr STE 1A Alpharetta, GA 30005-5440

• 

  LexisNexis Risk Solutions

  PO Box 105292 Atlanta, GA 30348-5292

• 

  LexisNexis Risk Solutions

  PO Box 105292 Atlanta, GA 30348-5292

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LexisNexis is reporting that I have two at fault accidents when in reality that information is completely wrong. Which has caused me to pay a higher insurance premium rate for years.My question is, who is going to reimburse mefor their wrong doing? All I want at time is for this information to be correct that simple.Attached are documents to prove my claim. This company needs to be Sued.

  Business Response

  Date: 05/21/2024

  
  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:04/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of identity theft. My information has been compromised on the black web and ************ breach all the information LEXIS-NEXIS half as follows. I have not been to any accidents. I have not applied for anything. Please clear my Lexis Nexis of ****, accidents and inquiries for credit.

  Business Response

  Date: 04/30/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:04/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just heard about this company and how it is used by auto insurance to determine rates and eligibility. I was looking to switch car insurance because my rates was too high. I was told by companies I could not obtain coverage because of this third party having me listed as liable for every accident Ive had. I was also given an astronomical quote by progressive for 900 a month for coverage I contacted my current carrier State Farm and they claim that I only have one accident that I was made liable which is true out of four. I want this to be fix and know what I need to do to fix such an awful and sneaky way to hold insurance customers paying more for their coverage for accidents that were not their fault. I have a police report for one and two others I was not in the car. How can I be liable when I wasnt even in the car and was hit in a parking lot and they left While i was shopping ? I had to make a claim to my insurance but making a claim and being held liable is two different things. Attach is a police report with a witness that clearly states I was not at fault. No violation was made by me.

  Business Response

  Date: 04/30/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:04/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11 2024, I sent a letter to the bankruptcy courthouse asking do they report bankruptcies to the credit bureaus and I got a letter stating that They do not report any bankruptcies or update information to the credit bureaus. So if thats the case, How did the credit bureaus verify my bankruptcy as 100% Accurate? They never did a fair investigation according to the 15 U.S.C ******* U.S.C 1681 section 603 (3)(E) States; The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or whom may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer.They violated my rights numerous times.The credit bureaus violated my given rights under 15 U.S.C 1681.According to: 15 U.S.C 1681 section 602 A. States I have the right to privacy.According to: 15 U.S.C. 1681 Section 604 A Section 2: It also statesca consumer reporting agency cannot furnish a account without my written instructions According to: 15 U.S.C 1681s-2(A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Remove Chapter 7 Bankruptcy

  Business Response

  Date: 04/30/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:04/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this company several times to remove inaccurate information , including phone numbers , email address , mailing address , names , mailing address that absolutely do not belong to me and information that is not mine nor have i ever used and i have been trying to get this corrected for over a year and they have yet to removed and report my true information. they have me and my whole family information mixed up and they will not fix it 15 U.S CODE 1679C- disclosers states i have the right to dispute inaccurate information. im asking that they remove any information that does not belong to me and they have no verified to accurate and true .

  Business Response

  Date: 05/20/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

  Customer Answer

  Date: 05/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I have been trying to resolve inaccurate information on my report for the past 3 years and it is always the same response, I just want my true and accurate information to be reported.

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I still have not received an updated on anything corrected. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 08/19/2024

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to retrieve my data, opt out of data sharing, and delete my data.I submitted two requests on the website, and both times I received a letter stating that they couldn't verify me based on the data I provided. That means they have incorrect data on **** then called on April 22. I waited for 30 minutes on hold and eventually spoke to somebody. It seemed like she had trouble finding me in their system, but at some point she said that their systems were down and somebody would call me back later that evening. I never received the call and it's more than 24 hours later now.I need them to provide a copy of my data, opt me out of data sharing, and delete my data.

  Customer Answer

  Date: 05/19/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by LexisNexis regarding complaint ID ********.

  They did contact me separately not directly regarding the complaint, but they have still failed to produce the records I asked for.
  
  Sincerely,
  
  *************************
  

  Business Response

  Date: 05/20/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is a form letter response that does not attempt to address my issue.

  
  Sincerely,
  
  ******* *****  
  
  
   
  

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car insurance rates have skyrocketed $300+/month. I started shopping for a new policy and Progressive told me that my records from LN (LexisNexis) indicate that I am at fault in an accident dated 02/12/2022. I was reared ended that day but I was not at fault. An AllState policy holder (the other driver) paid the damages to my car. I called LN and they are telling me that they have me as financially responsible in this incident. We had a conference call with ALLstate agent and they confirmed that I WAS NOT AT FAULT in that accident. However they are refusing to correct the wrong information. They say they got the information from DMV. DMV was not notified by me or anyone else, and they confirmed that I WAS NOT AT FAULT. I dont understand why they refuse to correct this. I CANNOT PURCHASE insurance before of sky high rate due to incorrect information they are providing to the insurance companies.

  Business Response

  Date: 05/13/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ******************************** concerns and provided a response directly to **************** via mail to the address provided in this complaint. If **************** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have received an email from LexisNexis and they claim that they cannot verify my identity.

  I sent on their web site MULTIPLE times my driver license picture and my social security card. 

  They are not correcting this mistake. I am reported as the liable party about accident that happened in Feb 2022 where I was rear ended by another driver.

  I sent the ****************** letter that states that *************************** is the responsible party. I uploaded that document as well as my driver license picture. 

  This business is refusing to clear my name and I get rejected by auto insurance companies to purchase insurance. 

  THIS NEEDS TO BE CORRECTED.. 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *********************
  
  
  
  
   
  

  Business Response

  Date: 05/29/2024

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

  Customer Answer

  Date: 06/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *********************
  
  
  
   
  
  

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lexis Nexis collects information from other company for profit. The company is reporting an accident that I was not involved in and this information is inaccurate. This company refuse to send me information that ****************** is reporting about me. This has injured my livelihood. I don't have a contract with this company and I never gave them consent to share my information with anyone. This company is in violation of the ********************************** act, 18 U.S code 371, The Privacy act and the ***** Privacy Act of 1974, and 15 U.S code 1679. This company is a debt collection. I do not owe ****************** any money. I also will like the company to remove my information from their file. Yesterday I received a quote and this company is still reporting this information to other insurance company.

  Business Response

  Date: 05/07/2024

  Tell us why here...*** Use this Statement when the consumer has responded to the complaint, as a rejection of the initial response - also known as a Rebuttal 
  
   
  
  BBB REBUTTAL TO GENERIC STATEMENT: 
  
  ? 
  
  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  ? 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  ? 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 
  
  ? 
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

  Customer Answer

  Date: 05/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I do not have a contract with this company. I dont even know how they receive my information in their data base. This company is giving me the run around about the information they are sharing with other agency. The information they have is not even on my driving record. This company is a debt collection agency. I am not in debt to anyone. I would like the company to delete my information out of their data base and stop sharing my information without my consent. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 05/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved beThe 

   

   The company is not responding to my complaint, They are only responding with a question.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 05/20/2024

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This agency has inaccurate info on my account. They are causing issues to my credit. I submitted a request for a report and was sent an invalid link. I called and was not assisted and when asked for supervisor They hung up!

  Business Response

  Date: 04/19/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
  
  If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:04/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LexisNexis is continuously reporting my personal information every month, and I request immediate correction IAW the ***** I have provided my current information and I don't understand why this information cannot be corrected as requested. Please delete these names ******************************* and *****************************. Additionally, I Do Not Live at This Address: ************************************************************************************************. Please see my Current Lease, Current Utility Bill, and Current Drivers License for my Current Address. This information is not 100 percent accurate and must be deleted. 15 U.S.C. 1681s-2 (A)(1), it is prohibited to furnish any information relating to a consumer to a CRA if the person knows or has reasonable cause to believe that the information is inaccurate. LexisNexis' reporting of my information is a violation of 15 U.S. Code 1681e(b) and 15 U.S. Code 1681i(5). LexisNexis does not have my consent to share my personal information with any individual or corporation, thus violating my right to privacy under 15 U.S. Code 1681b. Delete this information and mail me a hard copy of my credit file. I had no hep writing this complaint.

  Business Response

  Date: 04/26/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ******************************* concerns and provided a response directly to ******************** via mail to the address provided in this complaint. If ******************** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************