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Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

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LexisNexis has 17 locations, listed below.

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    Customer Complaints Summary

    • 752 total complaints in the last 3 years.
    • 340 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company refused to cancel a contract despite several attempts to do so and additionally charged a higher monthly rate for the new term that they initiated without my authority. Their contract which I signed in 2020, provides that I am able to cancel the term. The company has breached the contract by refusing to accept my cancellation stating I wasn't in the term. Finally, after weeks of exhausting efforts, they accepted the cancellation and sent me a Term Addendum but have continued to bill me monthly. I have tried contacting the company but they have again put people on the front line to take our calls and our "chat" communications who can do nothing but forward the information on to a cancellation team member to call me back at an unspecified time. They do not have a number or email - the emails sent are bounced back stating that the inbox is unmonitored. This was the inbox I was instructed to forward their own form to because the lady on the "chat" stated that there was no form in my records canceling the contract and she is unable to handle it.

      Business Response

      Date: 03/20/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:03/12/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found out one of the reasons my insurance rates had been higher for the past few years was because LexisNexis had a not-at-fault accident listed on my **** report that never happened. The same day (04-15-21), there was a comprehensive claim, because my car (which was parked at home) sustained extensive hail damage from a storm. Never had a car accident. Upon discovering this, I requested my annual free **** report from the website on 01-09-24. I then called Allstate, who confirmed there was no accident, and they sent me a *** to help get my record corrected. The next day, (01-10-24) I waited a very long time to speak to someone at LexisNexis, was given a case number, and told to email my issue and proof/necessary documents. I have now tried three times to email and the first two I received an email back (after getting emails confirming delivery and providing case reference SF #s) saying that they were undeliverable due to LexisNexis mailbox being full. The third time, I just tried again nowtried twice actuallyand am receiving an error message when I try to submit. Its been 3 years of higher rates because of this mess. And now two months that *** been trying to get my record set straight with nothing back from them. I want the accident removed from my **** report immediately. I have attached the Letter of Explanation from Allstate, the **** report portion (from an insurance company) that listed the inaccurate information, along with any other attempted online interactions Ive made with LexisNexis.

      Business Response

      Date: 03/20/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:03/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LexisNexis is reporting an auto claim from May 15, 2022 as being at fault. I reached out to Geico and was assured that I was not at fault. I have tried reaching out to LexisNexis with no response. Please help, thank you.

      Business Response

      Date: 03/29/2024

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

      Customer Answer

      Date: 04/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to address significant concerns regarding inaccuracies in my auto insurance records, particularly those identified by LexusNexis.During my recent interaction with my current auto insurance provider on March 10, 2024, I was dismayed to discover erroneous information within my account. *************************** has inaccurately reported a history of accidents (report number ************** as of 03-10-2024), despite having no accident since 2000.This issue is not isolated. On October 17, 2022, I faced a similar situation with LexusNexis, despite my efforts to rectify the matter through four communications (consumer number ********, case number ********). The reported accident allegedly took place on April 1, 2022.Discrepancies within the LexusNexis records include:* Incorrect driver's license number ending (not *****.* Misidentification of my vehicle as an AVALA 2011 instead of a ****** Rav4 2000.* Inaccurate VIN associated with my vehicle (not *****************).* Incorrect name listed as **** *********************** instead of *******************************.* Address at the time of the alleged accident: *********************************************************, now updated to ***************************************************************************************Furthermore, my auto insurance history has been misrepresented: * Insured with Connect from September 20, 2016, to March 20, 2023. * Currently insured with Progressive since March 19, 2023.Contrary to LexusNexis records, I have no association with ******************* as confirmed on my two phone calls to ****************** on December 27, 2022.These inaccuracies not only undermine my credibility but also pose potential financial implications. I urgently request a thorough investigation to ensure the accurate portrayal of my insurance history.Attached are supporting documents, including DMV records, title property, renewal documents, and a letter of experience.Your prompt attention to this matter is crucial. I anticipate a swift resolution.

      Business Response

      Date: 03/18/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:03/10/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a report that was incorrectly documented and when sent documentation from my insurance as to what happened LexiNexi refused to correct the statement. I had an accident with a HORSE that my insurance found me not to be negligent. My insurance made a reported of a HORSE accident, but LexiNexi reported as a DOG Bite. I have tried everything to correct this, but they will not correct it! It has caused me to pay a high cost for insurance and a refusal for companies to insure me.

    • Initial Complaint

      Date:03/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been disputing the inaccurate, improper way that LexisNexis has been reporting this Bankruptcy#******* to the Consumer Bureaus as well as anybother third party company. Each time LexisNexis has been saying the information has been verified. I've provided an uploaded information few times showing them that they're reporting a Bankruptcy wrong. They claim to be getting their information from Pacer but the address that LexisNexis is reporting is not even the same address that pacer is reporting... My last complaint with the **** on February 8th,2024 ,LexisNexis submitted an answer back on March 8th 2024 by calling me **************** and saying that because of fraudulent activity(We're unable to process his complaint at this time). First off,my name is ********************* and I'm not a man! Like many times before LexisNexis is not even paying attention to these complaints and if they are ,there's clearly some type of Identity breach in the company! You'll also see that LexisNexis referred to me is another person as well named ***************************! You will also see that LexisNexis has my real name attached to the Bankruptcy with LexisNexis saying that it was verified and accurate attached to address ************************************************************...I've never filed Bankruptcy at that address in which ive told and shown them with uploaded documents, but still LexisNexis doesn't seem to care about me ,my consumer laws or possibly anyone else's! So LexisNexis is fraudulently saying information is being verified with different names as well as different addresses! How can things like this even happen and LexisNexis still be a reliable company having access to information that's not even being provided with Permissible Purpose? At this point LexisNexis has no other option but to delete this inaccurate, improper, Fraudulent, Identity theft Bankruptcy from the consumer bureaus as well as within its system! This is all extremely illegal what LexisNexis is doing and I'm prepared to legally do everything that needs to be done so this cannot happen to me or anyone else! The **** case numbers for the documents that are uploaded..1. **** #***************, 2. **** #***************

      Business Response

      Date: 03/22/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 3/9/2024. Please be advised that LexisNexis has carefully reviewed ************************ concerns and provided a response directly to ************** via mail to the address provided in this complaint. If ************** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:03/07/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are reporting an accident on my report causing my insurance premiums to increase. I have had no accidents and are falsely reporting. I want my report to be corrected. They said this occurred on August 05 2021.

      Business Response

      Date: 03/13/2024


      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:03/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filed 3 separate disputes with LexisNexis about 3 claims on my consumer report. 2 came back saying everything was verified correct. This third time appears to be the same. I can not leave my current insurance company because I get denied do to other claims on my profile from someone else with a similar name but has a second last name, different address, different wife, different birthday and different social. It took me 2 minutest to search for this person on my report. How does this company have control over ones report? Clearly they dont know how to manage and verify information. A 5 year old can clearly see that this is not that same person. This company is hurting me by making me over pay ************* The first claim I told them 3 cars were not mine. Attached to those 3 cars were the other persons info (as mentioned above). They said it wasnt removed because they said the claims were only for the cars but not the other persons identity. Clearly the identity on someone totally random is linked the cars.. if youre going to have a business that affects people, at least half *** your job. I need this cleared up as soon as possible. Next stage is a lawsuit. Case Number *******

      Business Response

      Date: 03/23/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My insurance rates went up and was doing investigating work and found out all but a few insurance companies use this company and 90%of the info is incorrect and it takes forever to talk to someone much less get it taken care of, I did not give my approval for this company to keep track of everything I do that has nothing to do with insurance it's a joke

      Business Response

      Date: 03/07/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 03/5/2024. Please be advised that LexisNexis has carefully reviewed **************************** concerns and provided a response directly to ************** via mail to the address provided in this complaint. If ****************** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:03/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wrote Lexis Nexis ( case# ********) and asked them to delete inaccurate information on my report. They have a bankruptcy Chapter 7 listed on my report.I wrote them and asked how they actually validated that this is my information. They sent me a STALL LETTER. Saying they needed more information. In fact, Lexis Nexis wrote back to my exact address, that they wanted me to verify. They are stalling. I contacted the bankruptcy court and they said THEY DO NOT REPORT TO the credit bureaus OR Lexis Nexis I cannot eat, sleep or get a job. I want the erroneous bankruptcy removed from my Lexis Nexis report and I want it off my Credit file with TransUnion and Experian. I have attached the second letter I sent to Lexis Nexis. I attached the letter Lexis Nexis sent me and my drivers license to verify who I am. This has effected my mental health and I need help now.

      Business Response

      Date: 03/12/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 03/14/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Hi there,

      This is a stall letter from Lexis Nexis.   They are sending a computer generated Stall Letter.   I'm prepared to continue to file complaints and file a lawsuit they can send the response letter to you because, I have not received anything.  

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************** *****




       

      Business Response

      Date: 04/15/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time

    LexisNexis is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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