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Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers.

Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 751 total complaints in the last 3 years.
    • 339 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S.C. **** section 602 A. States I Have the right to privacy 15 U.S.C. **** Section 604 A Section 2: States A Consumer reporting agency cannot furnish a account without my written instructions.Therefore My Right To privacy Have Been Violated...Public Record Information: ** Bankruptcy Court-***** Case Number ******* Bankruptcy CH 7 I Have Not Gave LexisNexis No written Instructions to furnish any of my information.

      Business Response

      Date: 06/17/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review ************************************* concerns and will mail a response directly to *** ********* ******* to the address provided in this complaint. 

      If you has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:06/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm an insurance broker and I met my husband in 2018. In 2015 my husband's son had an accident while on his dad's policy. As a result, I am being charged a higher premium for my car insurance because of information being supplied by LexisNexis to my NEW insurance provider. My premium went from $97 a month full coverage to $110. Neither my husband nor his son are on my insurance policy (never were) because husband doesn't drive (license expired and unable to renew because of immigration status) so, how is his past insurance claim history connected to me and my insurance policy? Tried resolving this issue with the company but I am getting the run-a-round. I need a letter absolving me from this claim to send to my insurance provider (Progressive). I'm not into giving away money; not with $5 a gallon gas prices.

      Business Response

      Date: 06/21/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 06/15/2022. Please be advised that LexisNexis has carefully reviewed ***************************** concerns and provided a response directly to ****************** via mail to the address provided in this complaint. If ****************** has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:06/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently moved from ** to ** and need to get a photo ID to cash my pension checks and federal tax check. I do not have any kind of photo ID and when I went to the *** here in ******** they told me my original birth certificate wasn't real. So I ordered one on March 4th, 2022 from the only place that I can order one from, VitalChek. I received an email saying estimated shipping would be by today and I would receive an email once it ships. I have called them and they said there is no way to expedite the order and I have not heard from them. I need a photo ID to be able to cash my checks, open a bank account, drive, etc and it is vital that I get one ASAP. Waiting over 4 months for a copy of my birth certificate is insanity and I don't know where else to turn. Please help, I can't do anything without a photo ID.

      Business Response

      Date: 06/10/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 06/10/2022. Please be advised that LexisNexis has carefully reviewed  ************************************* concerns and will provide a response directly to  *****************************;via mail to the address provided in this complaint. If  *****************************;has any further questions for LexisNexis,  ********************************* may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 06/14/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      The business has given no time frame when they will respond via mail and I have already been waiting 3 months with zero word from them. I need a photo ID asap to be able to cash my paychecks and I can't get a photo ID without my birth certificate. I am being treated like an illegal immigrant. It shouldn't take this long to get a document.  

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************************




       

      Customer Answer

      Date: 06/22/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      They have not given a time frame when they will resolve the issue and when I call they just state they can't help me or give me a time frame. Nothing is being done on their end to address their job that they are not doing.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************************




       

      Business Response

      Date: 08/23/2022

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he can then reject the case on the BBB website; however, it keeps the consumers data safe. 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution.

    • Initial Complaint

      Date:06/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against LexisNexis for the following three reasons: #1. This company is withholding my consumer report from me when they do not have the right to do so. I have verified all information twice, and they are required to provide me with my report expediently. I believe information within my report to be inaccurate, and I may need to file disputes. I have already waited long enough to get my report, only to receive a letter from them saying they couldn't verify my identity. Well they didn't ask any questions related to my identity other than my name and driver's license number which is accurate. They didn't ask for any piece of documentation verifying my identity. #2. This company needs to make sure they are reporting accurate addresses for me within their system. We relocated to ********** last year, and they need to make sure my contact information reads as follows: Residence Address: ************************* ****************************************************** Mailing Address: ************************* ********************************************************************** #3.I want to notate in the complaint that it is unacceptable that this company does not provide online access to consumer's reports as the three major bureaus do. They make it unjustifiably inconvenient for consumers to obtain, and therefore to dispute, any information within their report. If I have not been provided my consumer report within 7 days from this complaint I will escalate to the ************************************ and the ************************ for non compliance with federal regulation.

      Business Response

      Date: 06/15/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 06/10/2022 Please be advised that LexisNexis has carefully reviewed ***************************** concerns and provided a response directly to ***** **************** mail on 06/15/2022 to the address provided in this complaint. If ***** **************** any further questions for LexisNexis, she may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 06/16/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your ********************************** did not agree to send my consumer report as required of them by law. The company did not apologize for my inconvenience. This company has until June 21,2022 to make my consumer report accessable to me before I escalate my complaint to the **** and FTC.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Customer Answer

      Date: 06/22/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      They have failed to provide my consumer report. They didn't even say whether they mailed my consumer report or not. Totally unacceptable. I am now escalating my complaint to the federal regulatory agencies. Sincerely,

      *************************




       

      Business Response

      Date: 07/27/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 07/18/2022. Please be advised that LexisNexis has carefully reviewed ************************* concerns and provided a response on 06/16/2022 and a copy of her consumer report on 06/15/2022, directly to *** **************** mail to the address provided in this complaint. If *** **************** any further questions for LexisNexis, she may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:06/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the fair credit reporting act. The list of accounts below has violated my federally protected consumers right to privacy and confidentiality under ********** Lexis Nexis Risk Solutions ******** center ****************************************** Im challenging the validity of this alleged bank bankruptcy listed on my report. I recently Challenged this bankruptcy account with the credit bureaus, and they informed me that they have verified this account with Lexis Nexis. I went to the courthouse, and they stated they did not verify this information with lexis nexis.Ive asked Lexis Nexis to send me the documents of which they have used personally to verify this alleged bankruptcy, Immediately Ive also demand that if lexis nexis do not have documents this bankruptcy needs to be removed from my file as it is defaming my character, and this alleged account is being reported fraudulently on my file.Under 15 U.S.C **** Section (602) A. States I have the rights to privacy.15 U.S.C **** Section (604) A. Sec 2 it also states a consumer reporting agency cannot furnish a account without my written instructions.15 *********** (A) Section 5: States No consumer reporting agency may make any consumer report containing any of the following items information any other adverse item of information, other than records of conviction of crimes which antedates the report by more than 7 years.15 ************* A. 1 A person shall not furnish any information relating to a consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.I have attached documents on my case

      Business Response

      Date: 06/09/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review ******************* concerns and will mail a response directly to ******************* to the address provided in this complaint. 

      If ******************* has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

       

    • Initial Complaint

      Date:06/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bankruptcy chapter 7 account number ******* . I have the letter from the bankruptcy court which emphatically stated that they do not provide information to credit bureau. Public Records information is never validated by the United States bankruptcy court due to the Fair *********************** Privacy Law. By having this Bankruptcy on my credit report Lexis Nexis is in VIOLATION Bankruptcy court dont report to the credit bureau. Permanently deletion 15 U.S.C Code ****s - Reporting inaccuracies 15 U.S.C Code ****c If I didnt comment a crime, it should not be on my credit report 15 U.S.C Code ****b -I didnt give anyone written permission to put any thing on my credit 15 U.S.C Code ****- Congressional finding and statement of purpose

      Business Response

      Date: 06/09/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review ***** *********** concerns and will mail a response directly to ********************************* to the address provided in this complaint. 

      If ********************************* has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:06/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against publishing company Lexis-Nexis. I ordered a legal publication from them. After the initial order, they, without my consent, keep sending supplements to me and charged me for the fees. After that they threatened to send me to collection despite the fact that I never ordered or requested a renewal materials.

      Business Response

      Date: 06/10/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 06/06/2022 . Please be advised that LexisNexis has carefully reviewed ***************** concerns and will provide provide a response directly to ***************** via mail to the address provided in this complaint. If ***************** has any further questions for LexisNexis, ***************** may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:06/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have written to Lexis Nexis, Experian, and Transunion plenty of times asking them to remove a Bankruptcy on my credit report because under 15 US Code 1681a(4) I have the right to privacy after 5 months I still haven't received a response PLEASE HELP

      Business Response

      Date: 06/08/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 06/01/2022. Please be advised that LexisNexis has carefully reviewed ********************************* concerns and will provide a response directly to ********************************* via mail to the address provided in this complaint. If ********************************* has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:06/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been sending letter after letter to Lexis Nexis and I have sent a complaint several times through the **** about a bankruptcy that is on my credit report. I have said time and time again that it is by law Forgery of a furnisher for them to report anything to anyone on my credit report. The courthouse sent me a letter which I attached and they said they do not report bankruptcies. By law LexisNexus has no right to report this to anyone. I want this removed. I was never implying about the accuracy of the actual bankruptcy. I am simply saying it is unlawful and inaccurate for a third party furnisher to report my information to the credit bureaus

      Business Response

      Date: 06/01/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review *** *************************** concerns and will mail a response directly to *** *************************** to the address provided in this complaint.

      If you has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:05/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I previously submitted compliance challenges to this credit reporting agency because I believe information isn't being properly reported on my credit file. This company has not taken my challenge seriously and has not updated my credit file accordingly. I will be following this complaint up with the **** and ************************** Please see the attachments, as I've included my current compliance challenge in this correspondence. I ask for swift removal of the challenged items mentioned in my attached documents. I've included a copy of my ID and a recent utility **** for identification purposes.

      Business Response

      Date: 06/09/2022

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review *************************** concerns and will mail a response directly to *************************** to the address provided in this complaint.

      If *************************** has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    LexisNexis is NOT a BBB Accredited Business.

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