Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LexisNexis

  230 Park Ave Fl 7 New York, NY 10169-0935

• 

  LexisNexis Risk Solutions

  PO Box 105292 Atlanta, GA 30348-5292

• 

  LexisNexis Risk Solutions

  1000 Alderman Dr Alpharetta, GA 30005-4101

• 

  LexisNexis Risk Solutions

  6930 York Pl Alpharetta, GA 30040-7349

• 

  LexisNexis Risk Solutions

  1200 Bluegrass Pkwy Alpharetta, GA 30004-5440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to know if Nexis Lexis is a legitimate company. I am receiving letters from ****************, ************ and LexisNexis stating they could not verify my identity to open an account or to check on disputes respectively so no account was opened and or data report given out. I want to know if Lexis Nexis is real because I received TWO identical letters dated February 9, 2025 from Lexis Nexis stated I was DISPUTING some data currently on my files but that once I prove my identity they will send me information after speaking to the source that gave them that information. They would also give ME a copy of my file report that they have that they send to agencies that ask about my information such as insurance companies, driving records, credit card etc. They would also put a FREEZE on my report since I was suspecting IDENTITY theft. I gave her the CONSUMER NUMBER AND CASE NUMBER ONE of the letters I received, However, the representative said I had to PROVE they were speaking to me to put on the fraud alert and send a report to me on who way asking for my information. To prove my identity, The representative, ******, to give her my Social Security Number, or Drivers License. I did not give her SSN but reluctantly gave my drivers license. She asked what state license issued in, I said, *******, and then she asked if I was a RESIDENT of that state. I asked her why she couldn't use the consumer or case number and TELL ME what she had and I would very it. She said she couldn't use that to get access. When she asked for my DOB I did not give it and asked her what else she needed to VERIFY me, she said my address. I told her LEXIS NEXIS ALREADY MAILED TWO LETTERS SO YOU should ALREADY have that information and just MAIL the information to me at the address YOU HAVE on file. I will have to research you more to see if you are credible. That is why I am contacting the BBB. Thanks for any assistance.

  Business Response

  Date: 02/25/2025

  
  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
  
  If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several years now I've been getting (and paying) unusually high quotes for automobile insurance. And several times, in response to information provided by ***** insurance, referencing reports from LexisNexis, I've gone online to request what information LexisNexis has on file. Each of those requests resulted in them sending me a letter stating that they have been "unable to authenticate [my] identity and therefore cannot process [my] request." The last letter stating such was received, dated February 14, 2025, and this was after I'd spoken in person, to a LexisNexis representative via a phone call on February 13, 2025. In this phone call I detailed the previous responses from LexisNexis claiming insufficient information, and I provided all of the information requested of my by their representative, as I had done each time I completed the online form. I have yet to get clarification on whatever else they CLAIM to need to verify my identity.

  Business Response

  Date: 03/10/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  lexisnexis Is reporting false information on my report. I called the insurance and they advised me that this happens a lot. This is in regards to auto report

  Business Response

  Date: 02/23/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  ? 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  ? 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained my credit report and ** S. Bankruptcy Court items were listed on my credit reports. Per the **** 623(a)(5): If the ************* cannot VALIDATE the information with the ORIGINAL CREDITOR, they must remove said information from the consumer credit file. To my knowledge, I have never had insufficient funds and am not aware of any negative entries. Kindly forward me a copy of my Inform Creditor for Bankruptcy record so that I may verify its accuracy.Under 11 **S.C. Section 362(a), you are automatically stopped by the filing of this petition from taking any action to collect any debt from me or from enforcing any lien against me. A violation of the stay may be actionable under 362(h) or as contempt of court and punishable accordingly Under 15 **S. Code 1681b Permissible purposes of consumer reports, I never gave you any written Consent to report anything on my consumer reports no consent is identity theft Account Name: Discharged CH-7: Bankruptcy The County Recorder of Deeds and the Bankruptcy Courts have both mailed me letters that emphatically stated that they do NOT provide any information to credit reporting agencies nor do they ever validate and/or confirm public records. It is the credit reporting agencies, and/or other third-party providers who collect information regarding public cases from public records. Public records information is NEVER validated by the Recorder of Deeds nor the ** S. Court system due to the **************************** PRIVACY LAW. I need all tax lien and bankruptcy information currently showing under my social security number to be PERMANENTLY DELETED from my credit report immediately.

  Business Response

  Date: 02/21/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ***********  
  

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to my recent search for auto insurance, this company has information that is NOT correct. This company has been contacted in the past regarding this situation and has yet to correct their information. LN shows that I was involved in 2 motor vehicle accidents and I have NEVER been involved in any car accidents. This is making my insurance rates double what I should be paying. I have given them an opportunity to correct this situation and they are reluctant. My next step is a lawsuit if this is not corrected PROMPTLY.

  Business Response

  Date: 02/24/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LexisNexis Risk Solutions **** listed false information that it supplied to companies....

  Business Response

  Date: 02/18/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ******* ******* concerns and provided a response directly to ******* ****** via mail to the address provided in this complaint. If ******* ****** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:I am writing to formally request the blocking and deletion of certain accounts associated with my credit file under the Fair Credit Reporting Act, specifically pursuant to 15 USC 1681c-2(a). I have been a victim of a recent data breach, and I believe that this incident has compromised my personal information. I am concerned about fraudulent accounts and activities that may have been established in my name due to this breach.I respectfully request that LexisNexis:1. Immediately block and delete all accounts listed below and any other accounts identified as a result of the data breach, as permitted under 15 USC 1681c-2(a).2. Confirm in writing the deletion of these accounts from my credit file.3. Provide any additional instructions or documents necessary to complete this request.Accounts and Inquiries to be Blocked and Deleted:***** ******* ************ ******* **************** ****** ********** ************ ******* ******* ********* ***** ************* ******* ***************** *** ******* ***************************** ******* **************** ** ********** **************** ******* ******** *** *** *** ****** ********* ****** ***** *** ******** ****** *** *** *** ** ************

  Business Response

  Date: 02/12/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am writing to formally request an investigation into the inaccurate reporting of a bankruptcy on my credit report. I recently discovered that LexisNexis is reporting a bankruptcy under my name; however, after verifying with the courthouse, I confirmed that no such bankruptcy has been filed or reported by them.This incorrect information is negatively impacting my credit profile, and I request that it be immediately investigated and removed if found to be inaccurate. Please provide me with details on the source of this information and any documentation used to verify the bankruptcy claim.Additionally, I am unable to access my LexisNexis account as it has been locked. I would appreciate your assistance in resolving this issue so I can review my consumer file. Please let me know what steps I need to take to regain access.Enclosed are copies of my identification and any supporting documents to assist in resolving these matters. Please provide a written response confirming receipt of this dispute and the actions taken to correct the error.Thank you for your prompt attention to this matter. I look forward to your response.Sincerely,

  Business Response

  Date: 02/12/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This agency reports to insurance agencies to determine insurance rats charged to the consumer under the Fact act. This company reports fraudulent nonfactual misinformation so insurance companies can unfairly charge the consumer higher rates on insurance,They have reported that I have had two comprehensive claims on my insurance over $1000. My rates were increased due to this.The actual claims were for windshield damage, which i pay a premium for, were comprehensive claims, one on July 11, 2023 and for which my insurance company paid out a total of $75 dollar for a chip repair and one a year earlier for a windshield replacement on another car that te insurance company paid out $250. Nether claim or even the two combined was over $1000. This company is a scam and is in violation of the fair credit reporting act.They need to be exposed for the scam they are running on insurance consumers.I have tried to contact the company but they don't allow for a hone contact,but I have sent two emails with no *********** insurance company, ***********, Notified me of the fraudulent date that was reported to them from this company. The report number from them was *********. They refuse to respond if I don't give them my SS number. I do not authorize them the use of my Social Security number in any way. They do not have a right to that information nor do they have the right to report false damaging fraudulent information about any on my records.

  Business Response

  Date: 02/08/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a commercial drivers license to drive trucks.I recently was offered a job opportunity with a trucking company called **************************** I took a bus from ******* ******** to ********* ********* during the hiring process,a company that runs background checks(lexis nexis) told *************** that I have a pending criminal ******* case was dismissed in October,2024 with not guilty.i obtained a certified copy of the case from the court of the circuit court that showed the case was dismissed, however by it being in the lexis nexis reports wasn't offered the job and came back to ********i feel this company doesn't do updates on their materials and therefore is one of the reasons people are having a hard time getting employed.Please help me if you can.

  Business Response

  Date: 02/05/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed Brion Duboises concerns and provided a response directly to ***** ******* via mail to the address provided in this complaint. If ***** ******* has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.