Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account in March, 2024. My credit card was charged for $32.05 twice after that, on March 14, 2025 and December 15, 2024. My bank told me that BeenVerified could continue to charge my card even if I replaced my card with a new number and they could continue to do that no matter how many times I replaced my card, the only way to stop them would be to close my credit card account (which I don't want to do.) BeenVerified refuses to refund the money stolen.

  Business Response

  Date: 04/23/2025

  Hi ********,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We apologize for any inconvenience or confusion caused.
   
  We completely understand your concerns regarding the account. 
  We would like to clarify that you currently have two accounts with **********************.
   
  The first account is associated with the email address you provided, as well as your name listed under your previous surname, was canceled on 03/26/24. This cancellation was processed as per your request, which was made on the same day.
   
  With that, we have further checked and pulled out another account using your phone number but connected to a different email address with your updated surname. This account appears to be active until 04/21/25 which was created on 12/13/22 with our $32.05 / 3 Months plan. 
  
  BeenVerified wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our services, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  

  Moreover, in regards to the charges being made to your new replacement card, the reason why we could still bill your card (even after it was reported to be replaced) is because your issuing bank participates in transmitting/updating new card details to merchants. 
   
  This allows subscription-based companies to continue bill monthly without interruption from bank declines if the cardholder receives a new card with different account numbers, while the customer is able to still receive the service they subscribed to.

  Rest assured, we have issued a refund beyond a single refund in the amount of $32.05.  We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.

  If you would like to review our Account & Billing FAQS please click here: *********************************************** If you have any additional questions, please don't hesitate to email us at ************************************************************

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their trial period, they said they would notify me before the trial period ended so I could opt out and not be charged full amount of membership, they did not do that and ended up taking out ***** and change out of my account. They don't have it so you can contact them and speak with a live person, you have to email them .I emailed them 4 or 5 times. All they do is reply with a standard email stating that I no longer have that membership and to email them if I have a different account. They do not address my refund. If they had notified me ahead of the trial ending, I would have canceled! I want my money refunded! It's so convenient for them to not allow you to actually speak with someone and then generate a automated email not addressing the issue!

  Business Response

  Date: 04/21/2025

  Hi ****, 
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We do apologize for any confusion or inconvenience.
  
  We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us. 

  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial. 
  
  Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 
  
  We received your cancellation and refund request on April 17 2025 which our automated support processed the cancelation but this is suppose to be reviewed for any refund request.
  
  However, BeenVerified prides itself on understanding our customers' concerns. We have already issued a total refund of $32.89. We issued this refund in an act of good faith based on your expressed circumstances.
  
  If you would like to review our Account & Billing FAQS please click here: *********************************************** If you have any additional questions, please don't hesitate to email us at ************************************************************.
  

  
  

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8, I paid BeenVerified $1 for a Carfax report. I did not sign up for a membership. My understanding was that I was simply paying for the automobile report. On April 16, I was charged $29.99 by BeenVerified on ****** for a monthly membership. I was able to cancel the membership via chat bot but was unable to get a refund despite numberous attempts through the chat function and email. It is impossible to reach a human agent. I feel this is a scam to unwittingly lure people into coughing up money and then elude accountability with dead-end customer support systems. I'm a secior citizen on a fixed income, and I feel victimized.

  Business Response

  Date: 04/17/2025

  Hi ****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We do apologize for any confusion or inconvenience this may have caused. We received your cancellation and refund request via email and our automated support canceled the account but the email is suppose to be reviewed for any refund request.
  
  We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us.

  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial. (Please review the attachment)
  
  Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms.
  
  However, BeenVerified prides itself on understanding our customers' concerns. We have already issued a total refund of $29.99. We issued this refund in an act of good faith based on your expressed circumstances.
  
  If you would like to review our Account & Billing FAQS please click here: *********************************************** If you have any additional questions, please don't hesitate to contact us at ************************************************************.

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *********
  
  
  
   
  
  

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never heard of your company, nor have I ever visited your website until today when I found fraudulent charges on my bank account. After doing some digging I have found the following charges over the past few ********* one in my family uses my card but me. I never purchased anything from you or gave you permission to debit my account.I'm hoping we can resolve this matter.Please see the following fraudulent transactions.*** *** ********** ****** ******** ***** ****** **** ***** ** ***** ****************** ******** ********** *** ********** ****** ******** ***** ****** **** ***** ** ***** ****************** ******** ********** *** ********** ******** **** ***** ***** ****** ***** ******************** ********** ***** ********** *** ********** ******** **** ***** ***** ****** ***** ******************** ********** ***** ********** *** ********** ******** **** ***** ***** ****** ***** ******************** ********** ***** ********** *** ********** ******** **** ***** ***** ****** ***** ******************** ********** ***** ********** *** ********* **** ******** ***** ***** ******************** ********** ***** ********* *** ********* **** ******** ***** ****** ***** ******************** ********** ***** ******

  Business Response

  Date: 04/18/2025

  Hi ********,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  BeenVerified is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. All searches are run by you in your account, once you sign up for an account. 
  
  Does this sound familiar?

  We were able to locate the charges based on the information you provided.
  
  Weve carefully reviewed your case. The accounts were canceled, and refunds of $106.92 and $107.43 were issued for the accounts, respectively. 
  The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If we can provide any further assistance, please feel free to email us at ************************************************************

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company claims to provide search services to identify unknown numbers. The results are inaccurate and they obligate you to pay a small fee of $1 to start. They have in fine print that you will be subscribed if you do not cancel but they do not give you an option to cancel the subscription. I contacted support with all information required to unsubscribe and they claim my account doesnt exist. However i was still charged weeks later. I reached out to dispute the charge with the company and they claimed once again they do not have my card or name on file but proceeded to charge me. The company is a money grab disguised as a service and will not settle any claims to cancel subscriptions. Ive been asking for weeks via email to remove my account from the subscription list but they keep giving me the run around. I have to cancel my card at this point and file a dispute because the companys support is subpar at best.

  Business Response

  Date: 04/18/2025

  Hi ******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account.
  
  We found your recent contact with our customer care team. However, we probed for additional information as the email address shared was not the same as the email associated with the account.
  
  After further investigation, we were able to locate your account using your phone number, full name, and zip code. This has helped us verify your account details and ensure we have located the correct account.
  
  I'm sorry to hear you ran into any inaccurate information in your reports. 
  
  BeenVerified's public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
  
  As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
  
  Please be assured that the account was canceled and you were issued a refund of $65.78. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If we can provide any further assistance, please feel free to email us at **********************************

  Customer Answer

  Date: 04/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ****
  
  
  
   
  
  

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used an introductory week, which signed me up for subscription. Their service was pure garbage, my own info I searched was way out dated, I followed their policy to cancel via email with no acknowledgement, I then tried by phone following their instructions to the letter and all four times was told an error occurred and routed back to begining, they are a horrible scam company in my view and I would strongly discourage anyone to not even consider doing business with them

  Business Response

  Date: 04/15/2025

  Hi ******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  I'm sorry to hear you ran into any inaccurate information in your reports.
  
  BeenVerified's public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
  
  As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
  
  Please know that we no longer have our phone support but we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat.
  
  Additionally, we received your cancellation request on April 12th 2025 and processed your request immediately with a confirmation.
  
  Rest assured that your account was canceled and you will not be charged moving forward.
  
  If you have additional questions, please do not hesitate to contact us ************************************************************.
  

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/9/2024 i made a purchase from Been verified of $1 and was not aware that it was a subscription. 12/12/2024-12/13/25-1/13/25-2/11/25-3/11/25-4/11/25 I was not aware that i was paying $28.79 for all those 5 months. Out of those 5 months I've only used the website once or twice but never again.I have sent out a couple emails to them saying if i can get refunded because ive only used there service once and never again. They sent me a email back confirming that they canceled my account but completely ignored my refund request. I sent out a email about my refund and still havent heard back from them.

  Business Response

  Date: 04/15/2025

  Hi *******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We do apologize for any confusion or inconvenience.
  
  We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted.
  
  In this event we have issued a refund beyond a single refund in the amount of $86.37. We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
  
  If you have additional questions, please do not hesitate to contact us ***********************************

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my account and was assured that I wouldn't be charged. They charged me anyway and are now responding with giving me misdirecting answers

  Business Response

  Date: 04/15/2025

  Hi *******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account.
  
  After review,  we did not receive any request to cancel the account from the activation date until 03/28/25.
  
  BeenVerified wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  
  We were able to locate your recent contact with our customer care team, and confirm your account was canceled with a refund of $32.89 issued on 04/14/25. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution. We're sorry to see you go but glad you were able to try out our website. 
  
  If you have additional questions, please do not hesitate to contact us ***********************************

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for their service I tried to look up myself and it said I had no criminal history which is totally not true and also before that I'd looked up myself in the past and it also gave me the wrong information I had gotten a DUI and it said I came up my court papers came up on there but it said that I had already pleaded on them and I had never even gone to court for them yet that's a big mistake so I want my money back their app was useless to me

  Business Response

  Date: 04/15/2025

  Hi ******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  I'm sorry to hear you ran into any inaccurate information in your reports. 
  
  The Criminal Records section of the background report may include criminal records from county courts, *************************, Administration of the Courts, and other state legal agencies. The types of offenses can include felonies, misdemeanors, and even traffic incidents in some cases. Positive or false matches in criminal searches may not provide confirmation of an individual's criminal background. It is important to use caution whenever reviewing this kind of information.
  
  While we put every effort into making our data as accurate as possible, we are dependent upon the criminal data made digitally available to us by the courts.  There are some counties that make more criminal data digitally available to us than others (some include cases that date farther back, some counties provide arrests while others may only provide felony convictions), and there are still some counties that do not yet make their criminal data digitally available to us.  
  
  Please also know that we are constantly working to expand and improve our database, to provide you with the most current, accurate information we can. 
  
  Moreover, we can confirm that you contacted our customer care team, and we were able to cancel and refund your account, amounting to $28.99 as requested on 04/14/25. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution. We're sorry to see you go but glad you were able to try out our website. 
  
  If you have additional questions, please do not hesitate to contact us ***********************************

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My underage daughter made this account for a school project. She canceled within the 7day free trial and has been cancelling every month since October. Yet she continues to be billed

  Business Response

  Date: 04/09/2025

  Hi ****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. Could you please share the phone number you used when you tried to contact us last October? We will be more than happy to investigate your prior request to cancel.  BeenVerified wants our customers to be aware of the billing prior to creating an account with us and we sincerely apologize for any frustration this has caused.
  
  Protecting the privacy and safety of our users, especially children, is a priority for us and we take such concerns very seriously. The customer does have to attest that they are 18 years of age in order to create an account.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial. 
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  
  In this event we have issued a refund beyond a single refund in the amount of $104.58.  We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
  
  If we can provide any further assistance, please feel free to email us at ***********************************